{"id":5367,"date":"2021-09-15T10:00:00","date_gmt":"2021-09-15T09:00:00","guid":{"rendered":"https:\/\/isocial.cat\/wacs-servei-de-trucades-automatitzades-i-massives-a-persones-vulnerables\/"},"modified":"2022-04-22T11:22:51","modified_gmt":"2022-04-22T10:22:51","slug":"wacs-automated-and-massive-call-service-to-vulnerable-people","status":"publish","type":"post","link":"https:\/\/isocial.cat\/en\/wacs-automated-and-massive-call-service-to-vulnerable-people\/","title":{"rendered":"WACS, automated and massive call service to vulnerable people"},"content":{"rendered":"\n<div class=\"wp-block-genesis-blocks-gb-container alignfull header--3 subhome--1 innovacio gb-block-container\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\">\n<div class=\"wp-block-genesis-blocks-gb-container container gb-block-container\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\">\n<span class=\"parent--link separador animated fadeInUp slow\"><a href=\"https:\/\/isocial.cat\/en\/publications\/\">Publications<\/a> <a href=\"https:\/\/isocial.cat\/en\/bank-of-innovations\/\">Bank of innovations<\/a><\/span>\n\n\n<h1 class=\"animated fadeInUp delay-200ms slow wp-block-post-title\">WACS, automated and massive call service to vulnerable people<\/h1>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_ab0c42-8a, .wp-block-kadence-advancedheading.kt-adv-heading_ab0c42-8a[data-kb-block=\"kb-adv-heading_ab0c42-8a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_ab0c42-8a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_ab0c42-8a[data-kb-block=\"kb-adv-heading_ab0c42-8a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_ab0c42-8a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_ab0c42-8a[data-kb-block=\"kb-adv-heading_ab0c42-8a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading_ab0c42-8a entradeta animated fadeInUp slow delay-500ms wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_ab0c42-8a\">Hampshire County Council, PA Consulting<\/h5>\n\n\n<div class=\"animated fadeInUp slow delay-1s wp-block-post-date\"><time datetime=\"2021-09-15T10:00:00+02:00\">15 September 2021<\/time><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-container container--2 subhome gb-block-container\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\">\n<div class=\"wp-block-genesis-blocks-gb-columns fila post animated fadeInUp slow gb-layout-columns-3 gb-3-col-widecenter\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-0 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><figure class=\"img-destacada wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss.webp 1280w, https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss-400x267.webp 400w, https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss-300x200.webp 300w, https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss-1024x682.webp 1024w, https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss-768x512.webp 768w, https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss-1200x800.webp 1200w, https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/wacsss-600x400.webp 600w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n<p class=\"has-text-align-center caption\">Picture from sabinevanerp on\u00a0<a href=\"https:\/\/pixabay.com\/es\/photos\/mujer-en-el-interior-gente-3188744\/\" target=\"_blank\" rel=\"noopener\">Pixabay<\/a><\/p>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-container contingut-post gb-block-container\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\">\n<p class=\"lead-text has-large-font-size\">Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.<\/p>\n\n\n\n<p>When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.<\/p>\n\n\n\n<p>This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Wellbeing Automated Call Service\" width=\"905\" height=\"509\" src=\"https:\/\/www.youtube.com\/embed\/2hTuhDbWtFQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"background-color:#f7f5f5\" class=\"wp-block-genesis-blocks-gb-container alignfull post-info-relacionada animated fadeInUp slow gb-block-container\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\">\n<div class=\"wp-block-genesis-blocks-gb-columns fila container gb-layout-columns-3 gb-3-col-equal\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-4 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_a40d6e-98, .wp-block-kadence-advancedheading.kt-adv-heading_a40d6e-98[data-kb-block=\"kb-adv-heading_a40d6e-98\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_a40d6e-98 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a40d6e-98[data-kb-block=\"kb-adv-heading_a40d6e-98\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a40d6e-98 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a40d6e-98[data-kb-block=\"kb-adv-heading_a40d6e-98\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_a40d6e-98 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a40d6e-98\">Characteristics of innovation<\/h3>\n\n\n<div class=\"taxonomy-category focusinnovacio wp-block-post-terms\"><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/scope-of-intervention\/aging\/\" rel=\"tag\">Aging<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/\" rel=\"tag\">Bank of innovations<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/scope-of-intervention\/cross-cutting-intervention\/\" rel=\"tag\">Cross-cutting intervention<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/goals\/information-planning\/\" rel=\"tag\">Information and planning<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/\" rel=\"tag\">Lab<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/goals\/link-community\/\" rel=\"tag\">Link with the community<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/type-of-initiative\/new-service\/\" rel=\"tag\">New service<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/type-of-initiative\/new-technological-tool\/\" rel=\"tag\">New technological tool<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/goals\/personalization-service\/\" rel=\"tag\">Personalization of the service<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/goals\/prediction-prevention\/\" rel=\"tag\">Prediction and prevention<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/goals\/proximity-care\/\" rel=\"tag\">Proximity care<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/isocial.cat\/en\/category\/innovation\/bank-innovations\/goals\/speed-up-response-times\/\" rel=\"tag\">Speed up response times<\/a><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_7f9662-6b, .wp-block-kadence-advancedheading.kt-adv-heading_7f9662-6b[data-kb-block=\"kb-adv-heading_7f9662-6b\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_7f9662-6b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_7f9662-6b[data-kb-block=\"kb-adv-heading_7f9662-6b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_7f9662-6b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_7f9662-6b[data-kb-block=\"kb-adv-heading_7f9662-6b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_7f9662-6b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7f9662-6b\">Location<\/h3>\n\n\n\n<p>Hampshire, UK<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_1952e4-df, .wp-block-kadence-advancedheading.kt-adv-heading_1952e4-df[data-kb-block=\"kb-adv-heading_1952e4-df\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_1952e4-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_1952e4-df[data-kb-block=\"kb-adv-heading_1952e4-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_1952e4-df img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_1952e4-df[data-kb-block=\"kb-adv-heading_1952e4-df\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_1952e4-df wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_1952e4-df\">Collaborators \/ Funders<\/h3>\n\n\n\n<p>&#8212;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns fila container gb-layout-columns-3 gb-3-col-equal\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-4 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_83f403-f8, .wp-block-kadence-advancedheading.kt-adv-heading_83f403-f8[data-kb-block=\"kb-adv-heading_83f403-f8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_83f403-f8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_83f403-f8[data-kb-block=\"kb-adv-heading_83f403-f8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_83f403-f8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_83f403-f8[data-kb-block=\"kb-adv-heading_83f403-f8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_83f403-f8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_83f403-f8\">Genesis<\/h3>\n\n\n\n<p>The Wellbeing Automated Call Service (WACS) was created in only seven days due to Hampshire\u2019s local government\u2019s urgency to attend to the more than 50,000 vulnerable people who were confined to their homes during the COVID-19 pandemic.<\/p>\n\n\n\n<p>This automated call system allowed the needs of isolated people to be detected more quickly in their homes, as well as to provide answers and prevent possible complications that would have been impossible to detect with individualized calls from socio-sanitary personnel.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_807bd5-19, .wp-block-kadence-advancedheading.kt-adv-heading_807bd5-19[data-kb-block=\"kb-adv-heading_807bd5-19\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_807bd5-19 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_807bd5-19[data-kb-block=\"kb-adv-heading_807bd5-19\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_807bd5-19 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_807bd5-19[data-kb-block=\"kb-adv-heading_807bd5-19\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_807bd5-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_807bd5-19\">Level of implementation<\/h3>\n\n\n\n<p>With WACS, the Hampshire government was able to contact more than 2,500 people a day. This impact has been recognized with several awards: at the Fast Company\u2019s World Changing Ideas Awards, WACS was selected as a finalist in the Health and Welfare category and an honorable mention in the \u201cPandemic Response\u201d category. He was also selected as the winner of the Amazon 2021 Global Public Sector Partner Web Services Award for Amazon Connect\u2019s most valuable deployment.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns fila mes-info animated fadeInUp slow gb-layout-columns-1 one-column gb-has-custom-background-color alignfull\" style=\"background-color:#efecec\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div style=\"text-align:center\" class=\"wp-block-genesis-blocks-gb-button gb-block-button\"><a href=\"https:\/\/www.paconsulting.com\/our-experience\/hampshire-county-council-speeding-up-support-for-over-50000-vulnerable-people-shielding-at-home-from-covid-19\/\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"gb-button gb-button-shape-rounded gb-button-size-medium\" style=\"color:#ffffff;background-color:#3373dc\">Further information<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns post logos-colaboradors innovacions animated fadeInUp slow gb-layout-columns-3 gb-3-col-widecenter\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-0 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>#kt-layout-id_d66a4e-05 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_d66a4e-05 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_d66a4e-05 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}#kt-layout-id_d66a4e-05 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_d66a4e-05 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_d66a4e-05 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout aligncenter fila-logos innovacions\"><div id=\"kt-layout-id_d66a4e-05\" class=\"kt-row-layout-inner kt-layout-id_d66a4e-05\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_cd3fbc-88 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_cd3fbc-88 > .kt-inside-inner-col,.kadence-column_cd3fbc-88 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_cd3fbc-88 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_cd3fbc-88 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_cd3fbc-88 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_cd3fbc-88 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_cd3fbc-88{text-align:left;}.kadence-column_cd3fbc-88{position:relative;}@media all and (max-width: 1024px){.kadence-column_cd3fbc-88 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_cd3fbc-88 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_cd3fbc-88\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"100\" src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2022\/03\/bringing-ingenuity-to-life.png\" alt=\"Bringing Ingenuity to Life\" class=\"wp-image-1918\"\/><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns fila mes-info botons-innovacio animated fadeInUp slow gb-layout-columns-2 gb-2-col-equal gb-has-custom-background-color alignfull\" style=\"background-color:#89266c\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div style=\"text-align:center\" class=\"wp-block-genesis-blocks-gb-button boto-proposa gb-block-button\"><a href=\"https:\/\/isocial.cat\/en\/propose-your-innovation\/\" class=\"gb-button gb-button-shape-rounded gb-button-size-medium\" style=\"color:#ffffff;background-color:#3373dc\">Propose your innovation<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div style=\"text-align:center\" class=\"wp-block-genesis-blocks-gb-button boto-totes gb-block-button\"><a href=\"https:\/\/isocial.cat\/en\/bank-of-innovations\/\" class=\"gb-button gb-button-shape-rounded gb-button-size-medium\" style=\"color:#ffffff;background-color:#3373dc\">See our selection of innovations<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<div  class=\"ultp-post-grid-block wp-block-ultimate-post-post-grid-1 ultp-block-1dda52 container--2 subhome grid-darrers-projectes animated fadeInUp slow\"><div class=\"ultp-block-wrapper\"><div class=\"ultp-loading\"><div class=\"ultp-loading-spinner\" style=\"width:100%;height:100%\"><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><div><\/div><\/div><\/div><div class=\"ultp-heading-filter\"><div class=\"ultp-heading-filter-in\"><div class=\"ultp-heading-wrap ultp-heading-style1 ultp-heading-left\"><p class=\"ultp-heading-inner\"><span>Banc d&#8217;innovacions<\/span><\/p><\/div><div class=\"ultp-filter-navigation\"><\/div><\/div><\/div><div class=\"ultp-block-items-wrap ultp-block-row ultp-pg1a-style1 ultp-grid1-responsive ultp-block-column-4 1 1 ultp-layout1\"><div class=\"ultp-block-item post-id-36323\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-zoomIn\"><a href=\"https:\/\/isocial.cat\/en\/safespace-by-enableme-digital-inclusion-disclosure-support-for-non-visible-disabilities\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\"  class=\"ultp-block-image-content\"  alt=\"SafeSpace by\u00a0EnableMe,\u00a0Digital inclusion &amp; disclosure support for non\u2011visible disabilities\u00a0\"  src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2026\/02\/Enableme-1-600x600.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><h4 class=\"ultp-block-title \"><a href=\"https:\/\/isocial.cat\/en\/safespace-by-enableme-digital-inclusion-disclosure-support-for-non-visible-disabilities\/\">SafeSpace by\u00a0EnableMe,\u00a0Digital inclusion &amp; disclosure support for non\u2011visible disabilities\u00a0<\/a><\/h4><div class=\"ultp-block-excerpt\">A confidential workplace tool to support disclosure and inclusion of non\u2011visible disabilities <\/div><\/div><\/div><\/div><div class=\"ultp-block-item post-id-36297\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-zoomIn\"><a href=\"https:\/\/isocial.cat\/en\/speechlabel-audio-labels-increasing-everyday-accessibility\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\"  class=\"ultp-block-image-content\"  alt=\"Speechlabel, audio labels increasing everyday accessibility\u00a0\"  src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2026\/02\/Speechable-1-600x600.png\" \/><\/a><\/div><div class=\"ultp-block-content\"><h4 class=\"ultp-block-title \"><a href=\"https:\/\/isocial.cat\/en\/speechlabel-audio-labels-increasing-everyday-accessibility\/\">Speechlabel, audio labels increasing everyday accessibility\u00a0<\/a><\/h4><div class=\"ultp-block-excerpt\">A mobile app with voice-activated object labelling to support blind and visually impaired independence  <\/div><\/div><\/div><\/div><div class=\"ultp-block-item post-id-36072\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-zoomIn\"><a href=\"https:\/\/isocial.cat\/en\/casal-tv-virtual-social-centre-for-older-people-through-interactive-television\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\"  class=\"ultp-block-image-content\"  alt=\"Un servei comunitari remot, basat en la televisi\u00f3, per reduir la solitud i promoure el benestar entre les persones grans\"  src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2026\/01\/CasakTV-1-600x600.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><h4 class=\"ultp-block-title \"><a href=\"https:\/\/isocial.cat\/en\/casal-tv-virtual-social-centre-for-older-people-through-interactive-television\/\">Casal TV, virtual social centre for older people through interactive television<\/a><\/h4><div class=\"ultp-block-excerpt\">A remote, television-based community service to reduce loneliness and promote well-being among older adults <\/div><\/div><\/div><\/div><div class=\"ultp-block-item post-id-36049\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-zoomIn\"><a href=\"https:\/\/isocial.cat\/en\/dinder-club-a-dedicated-dating-social-plans-app-for-people-with-intellectual-disabilities\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\"  class=\"ultp-block-image-content\"  alt=\"Dinder Club, a dedicated dating &amp; social-plans app for people with intellectual disabilities\"  src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2026\/01\/Dinder-Club-1-600x600.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><h4 class=\"ultp-block-title \"><a href=\"https:\/\/isocial.cat\/en\/dinder-club-a-dedicated-dating-social-plans-app-for-people-with-intellectual-disabilities\/\">Dinder Club, a dedicated dating &amp; social-plans app for people with intellectual disabilities<\/a><\/h4><div class=\"ultp-block-excerpt\">Facilitating safe social, affective and romantic connections for people with intellectual disabilities<\/div><\/div><\/div><\/div><div class=\"ultp-block-item post-id-36031\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-zoomIn\"><a href=\"https:\/\/isocial.cat\/en\/aqui-la-sole-campaign-against-youth-loneliness\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\"  class=\"ultp-block-image-content\"  alt=\"Campanya de sensibilitzaci\u00f3 orientada a la joventut per abordar la soledat no desitjada a Espanya\"  src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2026\/01\/Aqui-Sole-1-600x600.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><h4 class=\"ultp-block-title \"><a href=\"https:\/\/isocial.cat\/en\/aqui-la-sole-campaign-against-youth-loneliness\/\">Aqu\u00ed la Sole, campaign against youth loneliness<\/a><\/h4><div class=\"ultp-block-excerpt\">A youth-oriented awareness campaign tackling unwanted loneliness in Spain <\/div><\/div><\/div><\/div><div class=\"ultp-block-item post-id-36013\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-zoomIn\"><a href=\"https:\/\/isocial.cat\/en\/journeys-app-guiding-children-safely-through-the-barnahus-process\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\"  class=\"ultp-block-image-content\"  alt=\"Una eina digital interactiva per ajudar els infants a entendre i rec\u00f3rrer el proc\u00e9s Barnahus\"  src=\"https:\/\/isocial.cat\/wp-content\/uploads\/2026\/01\/Journey-App-1-600x600.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><h4 class=\"ultp-block-title \"><a href=\"https:\/\/isocial.cat\/en\/journeys-app-guiding-children-safely-through-the-barnahus-process\/\">Journeys App, guiding children safely through the Barnahus process<\/a><\/h4><div class=\"ultp-block-excerpt\">An interactive digital tool to help children understand and navigate the Barnahus process<\/div><\/div><\/div><\/div><\/div><div class=\"ultp-pagination-wrap ultp-pagination-ajax-action\" data-paged=\"1\" data-expost=\"\"  data-blockid=\"1dda52\" data-postid=\"5367\" data-pages=\"41\" data-blockname=\"ultimate-post_post-grid-1\" data-selfpostid=\"no\"><ul class=\"ultp-pagination\"><li class=\"ultp-prev-page-numbers\" style=\"display:none\"><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"m15 18-6-6 6-6\"\/>\n<\/svg>\n <\/a><\/li><li class=\"ultp-first-pages\" style=\"display:none\" data-current=\"1\"><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/\">1<\/a><\/li><li class=\"ultp-first-dot\"style=\"display:none\"><a href=\"#\">&#8230;<\/a><\/li><li class=\"ultp-center-item pagination-active\" data-current=\"1\"><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/\">1<\/a><\/li><li class=\"ultp-center-item\" data-current=\"2\" ><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/page\/2\/\">2<\/a><\/li><li class=\"ultp-center-item\" data-current=\"3\" ><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/page\/3\/\">3<\/a><\/li><li class=\"ultp-last-dot\" ><a href=\"#\">&#8230;<\/a><\/li><li class=\"ultp-last-pages\" data-current=\"41\"><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/page\/41\/\">41<\/a><\/li><li class=\"ultp-next-page-numbers\"><a href=\"https:\/\/isocial.cat\/en\/wp-json\/wp\/v2\/posts\/5367\/page\/2\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"m9 18 6-6-6-6\"\/>\n<\/svg>\n<\/a><\/li><\/ul><\/div><\/div><div class=\"pagination-block-html\" aria-hidden=\"true\" style=\"display: none;\"><\/div><\/div>\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns footer-newsletter gb-layout-columns-1 one-column alignfull\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div class=\"wp-block-genesis-blocks-gb-columns container gb-layout-columns-1 one-column\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_4d2423-9c, .wp-block-kadence-advancedheading.kt-adv-heading_4d2423-9c[data-kb-block=\"kb-adv-heading_4d2423-9c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_4d2423-9c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_4d2423-9c[data-kb-block=\"kb-adv-heading_4d2423-9c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_4d2423-9c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_4d2423-9c[data-kb-block=\"kb-adv-heading_4d2423-9c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_4d2423-9c titol-seccio wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_4d2423-9c\">Newsletter<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_cf2667-29, .wp-block-kadence-advancedheading.kt-adv-heading_cf2667-29[data-kb-block=\"kb-adv-heading_cf2667-29\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_cf2667-29 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_cf2667-29[data-kb-block=\"kb-adv-heading_cf2667-29\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_cf2667-29 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_cf2667-29[data-kb-block=\"kb-adv-heading_cf2667-29\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading_cf2667-29 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_cf2667-29\">Subscribe if you want to be informed about all the trends in innovation in social services.<\/h4>\n\n\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vulnerable people isolated by the pandemic receive automated calls at home to let them know if they need any support.<\/p>\n","protected":false},"author":1,"featured_media":3097,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"categories":[181,125,189,143,123,155,163,165,147,149,131,129],"tags":[],"class_list":{"0":"post-5367","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-aging","8":"category-bank-innovations","9":"category-cross-cutting-intervention","10":"category-information-planning","11":"category-innovation","12":"category-link-community","13":"category-new-service","14":"category-new-technological-tool","15":"category-personalization-service","16":"category-prediction-prevention","17":"category-proximity-care","18":"category-speed-up-response-times","20":"with-featured-image"},"acf":[],"taxonomy_info":{"category":[{"value":181,"label":"Aging"},{"value":125,"label":"Bank 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