Artificial Intelligence (AI) is arguably the most innovative and relevant tool of recent times. Its possibilities are vast, and in the field of Social Services, it offers significant opportunities to improve the quality and efficiency of services.

AI algorithms allow for the analysis of data from various sources (such as housing records, healthcare databases, and social services usage) to identify patterns and risk factors. Through predictive models, Artificial Intelligence can detect urgent needs, optimize resource allocation, and facilitate early intervention. Moreover, it can adapt to individual needs, offering personalized support tailored to each situation, which greatly enhances the outcomes of social services.

However, despite its advantages, the implementation of AI-based tools in social services also poses challenges such as privacy protection, data security, and the need for training professionals in the sector, all of which are essential to ensure the technology is used ethically and appropriately.

In this Innobreak, we present two pioneering initiatives and best practice examples that incorporate AI to support social intervention:

• wSocial (Catalonia) is a tool promoted by the Department of Social Rights and based on Artificial Intelligence. By using keywords, it can detect vulnerable situations and propose interventions. Focused on people’s care, it streamlines processes, automates tasks, and provides information for decision-making, planning, evaluation, and transparency. It has already been implemented in the social services of Manresa, Vic, Aran, and Esplugues de Llobregat, and will gradually be rolled out across all Basic Areas of Social Services in Catalonia.

• Nrativ (Sweden) is an Artificial Intelligence model that automates and optimizes the process of reading and analyzing text-based reports, creating unique categories and visualizing trends over time. This simplifies data review, especially when managing complex information. By applying the Nrativ AI model to its data, the local government of Helsingborg can track and ensure the improvement of its services, with a special focus on people with disabilities and elderly care.

Speakers:

• Jordi Amat, wSocial (Catalunya)
• Niels Bergsten, Nrativ (Suècia)