Digitization has transformed the world and relationships between people, affecting all aspects of our lives. The numerous tools offered by new technologies have become instruments that significantly facilitate our tasks and have become almost indispensable in daily life.

Gradually, this transformative trend is also reaching social services. In this field, where efficiency and speed in communications between professionals and the people supported are a key factor, digital media provide users with very useful resources and offer very effective monitoring tools for social services.

In this Innobreak, we will explore two initiatives and applications that put technology at the service of professionals and beneficiaries of social services:

• Reconnect (France), through its Solution Pro tool, allows social services professionals to centrally monitor the social integration processes of the people supported, consulting their history, recording meeting reports, scheduling reminders, etc.

• Gavius (Catalonia), a project promoted by the Catalan municipalities of Gavà and Mataró, together with other partners. Gavius consists in the implementation of an intelligent virtual assistant that helps citizens with assistance procedures. It recognizes users based on biometric factors and automates processes and aid collection.

Speakers:

• Valentine de Dreuille, Reconnect (France)
• Mònica Sagredo, Gàvius (Catalonia)