The new Dashboards address the issue of fragmented information sources by consolidating them into a single application. Twelve Basic Areas of Social Services in Catalonia are already using this digital tool

Els Equips Bàsics de Serveis Socials dels Ajuntaments i el Consells Comarcals generalment han de treballar amb una gran diversitat d’aplicacions i fonts d’informació. Aquesta dispersió dificulta l’anàlisi de les dades, la presa de decisions, la planificació i l’avaluació.

Social Services teams at municipalities and county councils typically work with a wide range of applications and information sources. This fragmentation complicates data analysis, decision-making, planning, and evaluation.

To address this situation, since 2023, the iSocial Foundation has developed Dashboards for a dozen Basic Areas across the region as part of the DigitaliSSB project. These Dashboards bring together all relevant information into a single, highly visual, and easy-to-use application. They provide detailed insights into the people served, the services provided, service costs, and the workload of social services professionals (EBAS), among other features.

The Dashboards have been designed by listening to the specific needs of each Basic Area and tailoring them to their reality and available data. The first twelve Basic Areas now equipped with Dashboards include: the City Councils of Tarragona, Girona, Reus, Amposta, and Calafell; the Social Action Consortium of La Garrotxa; the County Councils of Vallès Oriental, Pallars Sobirà, Alt Penedès, and Ribera d’Ebre; the La Plana Community; and the Social Action Consortium of Osona.

In a webinar held today, November 29, aimed at the 109 Basic Areas of Social Services in Catalonia, the iSocial Foundation presented nine types of Dashboards, using real-life examples, to address different aspects of activity and management within the Basic Areas:

1. Dashboard for Emergency Social Assistance
2. Dashboard for User Care
3. Dashboard for Home Care Services (SAD)
4. Dashboard for Telecare Services
5. Dashboard for Child Services
6. Dashboard for Dependency Care
7. Dashboard for SSM-CAT Assessments
8. Dashboard for EBAS Professional Workloads
9. Dashboard for Housing Services and Other Support Services

Each Basic Area can use as many dashboards as needed, integrating them into a single application, navigable through a user-friendly menu.

The presentation was delivered by Francesc Oliveras, IT engineer at the iSocial Foundation and an expert in social services information systems.

Basic Areas interested in adopting this tool, which facilitates data analysis, decision-making, planning, and evaluation, can contact the iSocial Foundation for further information.