An adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

The ATENEA system uses a buttonless mobile phone with a highly simplified user interface that enables vulnerable groups, such as the elderly or people with disabilities, to manage their basic needs and request social services digitally. The device only requires voice use and operates through a voicebot that combines natural language processing and artificial intelligence to engage in smooth and agile conversations with users.

The main goal is to reduce the digital gap and ensure everyone has access to the necessary technology to improve their quality of life. Additionally, ATENEA seeks to mitigate unwanted loneliness through easy communication with their immediate environment and increase personal safety by requesting assistance in emergencies.

Furthermore, the tool facilitates access to basic goods such as food through online shopping, helps people orient themselves in space and time, and simplifies interaction with social services by scheduling appointments and enabling direct communication with social workers.