Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Publications Bank of innovations

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv Housing SCCL

Kloosiv

Web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness

Kloosiv is a cooperative web platform that combines technology and social intervention to facilitate access to housing for vulnerable groups struggling to pay rent. Its audience ranges from young people to single-parent families or elderly individuals living alone. The tool includes real information on the supply and demand of real estate in participating municipalities and offers more affordable rental prices compared to the market. The goal is to create a network that connects different stakeholders and, through artificial intelligence, optimizes resources and data to better meet their needs.

The initiative focuses on social and healthcare attention, well-being, home security, and conflict mediation. Kloosiv diagnoses the situation and specificities of both tenants and landlords. Professionals accompany individuals throughout the process and supervise each case personally.

Users’ circumstances vary. A common profile among Kloosiv users is elderly individuals experiencing unwanted loneliness who are looking for someone to safely share their apartment. There are also cases of young people who cannot afford to rent an apartment alone and are interested in accompanying someone living alone. In this sense, Kloosiv includes different types of cohabitation and provides professionals with regular monitoring to ensure residents’ comfort.

Additionally, the technological platform allows processing data and combining it with indicators of health, physical well-being, and emotional well-being to evaluate the program’s impact on users’ lives. Kloosiv also pays special attention to the homeless population and aligns with the Housing First methodology, prioritizing access to housing for these individuals.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Mentegram, therapeutic monitoring of patients in mental health treatment

Publications Bank of innovations

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram

Mentegram

Tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment

Mentegram is a platform that allows for daily monitoring of the state of patients in mental health consultations. The instruments and detection criteria can be customized according to the individual or, if preferred, pre-configured ones can be used. This way, therapists can adapt the treatment in each case more reliably.

This monitoring also allows for session optimization and time-saving, as professionals obtain a quick overview of how patients have been in the days leading up to the visit. The tool also enables the detection of risk situations to act preventively.

Additionally, the application offers the possibility of sharing educational materials, instructions, questionnaires, and reminders with users through their mobile devices. Furthermore, the platform collects information on patient evaluations, staff workload, and clinical effectiveness.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

e-Rueca, a virtual support for citizens at risk of exclusion

Publications Bank of innovations

e-Rueca, a virtual support for citizens at risk of exclusion

La Rueca Asociación

User using the eRueca application with the mobile phone

A virtual social center that provides information, guidance, and support to individuals facing social exclusion through a multi-channel online connection.

e-Rueca is available 24 hours a day, 365 days a year, and is a completely free service. The application is designed as a physical care center, a building with multiple floors and service rooms where users can find and interact with teams of professionals ready to help them, provide support, and offer information. The more than 10 technicians involved in this project provide user support in various intervention fields. Of the eight rooms that e-Rueca makes available to the user, five are dedicated to direct social and psychological care: the Psychology Room, the Work Room, the Legal and Immigration Room, the Social Care Room, and the Youth Room; in these rooms, they offer everything from legal advice for foreigners to mediation. They also provide answers to frequently asked questions related to each intervention area and a section of resources in text and video format. With these five rooms, the different needs for accompaniment and support of people in situations of social exclusion are covered, always taking into account their specific circumstances.

The remaining three rooms are: the Reception, which provides information about the project and its goals; the Exhibition Room, where tools and resources (hobbies, games, tests, infographics, etc.) are collected with the aim of raising awareness about situations and groups in social vulnerability; and the auditorium, a meeting space for third-sector professionals that includes updates related to online training, webinars, or events that the organization makes available to professionals.

Communication between users and professionals is possible through various channels. The most direct is instant chat, but it is also possible to make inquiries via SMS, WhatsApp, email, or video calls. If the user requests it, the possibility of face-to-face assistance with a hybrid option is also considered. The team of professionals responds within a maximum of 48 hours. Thus, in a simple way and through mobile devices, tablets, and computers, vulnerable individuals can contact and receive the attention they need quickly and efficiently.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Case Compass, social services case management toolkit 

Publications Bank of innovations

Case Compass, social services case management toolkit 

World Bank Group, Rapid Social Response 

social worker visit

A set of tools that the World Bank makes available to social service practitioners in any country with the aim of facilitating their work, promoting the social protection actions of governments and improving case management services. 

Case management is a social protection strategy that meets the needs of a wide range of populations. It is a goal-based and highly user-centred process, requiring assessment of the needs of the user. In the case of social services, the most frequent targets are low-income families, unemployed or jobseekers, children and the elderly. Social workers are responsible for supporting these people in solving individual or family problems, facilitating their access to services through an agreed action plan. 

To facilitate case management, the Case Compass tools include catalogues of available programmes, forms for assessment and design of intervention plans with families, manuals to support each phase of the intervention cycle, protocols and referral mechanisms, and support material for daily social work practice. In this way, the World Bank aims to support local social service operators and provide them with the possibility to adapt the tools to their specific context.  

Case Compass also offers a prototype –the Case Management Information System (CMIS)– which provides information on beneficiaries and collects and details the progress of any intervention or referral in internal or third party services. Finally, Case Compass offers personalised advice to social services teams to set up and run the platform’s tools. 

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Vangin, integration of social services into a single citizen portal 

Publications Bank of innovations

Vangin, integration of social services into a single citizen portal 

Talgildu Føroya

samleikin taenastuveitarar 730x365 2x

Portal that brings together in one place all the digital services of the various public institutions of the Faroe Islands (Denmark), including social services, to provide citizens access to information and management of all types of procedures. 

Vangin has become an example of digitalization in the public sector worldwide, placing the Faroe Islands in a leading position. Vangin centralizes all services in this Danish territory and is available to everyone over 15 years of age with a Faroese personal identification number. The previous and key step to use this tool is the registration through Samleikin, which is the electronic authentication used in the Faroe Islands. 

Vangin offers a wide range of self-service services from various providers, and social and welfare services are included in them. Thus, citizens can easily carry out often complex online procedures, such as applying for official documents, registering for social programs or submitting applications for public services, without having to physically travel to the institutions. It also offers a personal calendar that allows to keep track of appointments, facilitating the organization of citizenship from reminders of relevant deadlines. Furthermore, Vangin provides a secure mailbox called Mínboks, which allows receiving and sending messages related to the issues that are of interest to each individual, guaranteeing at all times the confidentiality and security of communication.  

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

LifeCompanion, a customisable assistant for people who have difficulty communicating orally

Publications Bank of innovations

LifeCompanion, a customisable assistant for people who have difficulty communicating orally

Centre Mutualiste de Kerpape

Assistive Technology 1

Personalised digital assistant that provides communication assistance and access to information technologies. It is free and open source and facilitates oral communication for people with difficulties.

LifeCompanion is a highly customisable and flexible assistant, so it can be used in different contexts, but it is mainly intended to facilitate computer access and communication. In fact, one of the outstanding features of LifeCompanion is its integrated speech synthesis, which allows users to communicate using speech. LifeCompanion thus aims to promote the social participation and autonomy of its users in areas such as communication, access to information technologies, education and employment. It also contributes to establishing social links, especially with caregivers and professionals close to them.

LifeCompanion works in such a way that it adjusts to the individual’s motor, visual, auditory or cognitive abilities and development. For example, it enables pictographic and phonetic communication, as it includes a vocabulary tree with pictograms and pictures and a customised phoneme communication keyboard. Digital keyboards can also be customised and typing can be accelerated with advanced word prediction. Among other functions, LifeCompanion also facilitates motor accessibility, anticipating movement and with advanced configurations in this area. In this regard, it is important to note that it has been co-designed by and in close collaboration with end users.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Mixed Living, residents who live with and collaborate with highly vulnerable people

Publications Bank of innovations

Mixed Living, residents who live with and collaborate with highly vulnerable people

Tussenvoorziening

Mixed social housing blocks of flats where homeless and economically vulnerable people live together, which is beneficial for both groups. It facilitates access to housing more quickly for many people while the community activities carried out in the buildings promote social reintegration and break down the social isolation and stigmatisation of homeless people.

Mixed Living is a form of housing in which 70% of the people who live there are on low incomes and in need of social housing and the remaining 30% are people who are vulnerable, usually homeless people who are beneficiaries of the Housing First programme. Both parties must comply with the previously established conditions of commitment and rules, mainly regarding the care of the environment they share. Participating in this social accompaniment programme is advantageous for people in the first group, reducing their waiting time for access to social housing.

It is also clearly favourable for homeless people —and not only, because the programme is also aimed at people with a lack of social network or psychological problems— for whom the contact and cohabitation with other residents facilitates their social reintegration. In this sense, the shared housing enables proximity between the two groups with common meeting spaces that make it easier for them to have coffee, watch a football match or look after the courtyard. The project is supervised by professionals who visit the block of flats at least once a week and are responsible for assessing and managing the functioning of the cohabitation.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Mano, an app for social professionals working on the streets and in shelters

Publications Bank of innovations

Mano, an app for social professionals working on the streets and in shelters

Associació AURORE

Free app that facilitates and helps to improve the work of public service professionals working with vulnerable people, on the street and in sheltered areas.

Mano is a freely accessible application for smartphones that allows workers to continuously and closely monitor the people they follow during reception procedures and activities. It also has a web interface for computers. It thus makes it possible to complete and consult the medical-social files of these people, avoiding the loss of information and the need to constantly renew it. In addition, it also allows workers and their respective teams to have all tasks grouped together –those already carried out and planned– and to be alerted to future deadlines and commitments. It also automatically generates anonymous statistics and reports.

All of this guarantees the protection of the data of the people accompanied, which are encrypted and only the people who form part of the monitoring team have access to them. In fact, Mano’s functionalities have been specially conceived and designed by the users who use them and, for this reason, the tool is constantly being improved. The users have been trained by Mano, both on the streets and in the reception areas, as well as in telephone assistance.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Résorption-bidonvilles, the digital platform to accelerate slum upgrading and integration in France

Publications Bank of innovations

Résorption-bidonvilles, the digital platform to accelerate slum upgrading and integration in France

Résorption-bidonvilles, Dihal (Interministerial Delegation of Acommodation and Access to Housing)

Information, exchange and management platform promoted by the French government to effectively accelerate the improvement and integration of slums, known in French as bidonvilles. Through this tool, citizens can report on the situation in these neighbourhoods, administrations can follow the progress of the actions being carried out and associations can collaborate in improving the living conditions of their inhabitants. 


This online platform –which is simple, agile and adaptable to the needs of each user– was born out of the realisation that in recent decades, in France, slums have reappeared, where precarious people live in housing that does not meet hygiene and sanitation standards and where basic services (access to water, access to sanitary facilities, waste disposal, etc.) are largely absent. There are currently more than 300 slums in the French Metropolitan Area, where more than 16,000 people live. The social marginalisation of the population living there is alarming: lack of schooling, non-participation in the labour market, neglect and discrimination of all kinds, among others.

The platform aims to transform public action and create a collaborative dynamic, connecting various actors –public administrations involved, landowners, associations that intervene with the inhabitants– that can help to improve precarious neighbourhoods, both at the level of decision-making and implementation. Access to the platform is open, but requests are validated by local administrators. Moreover, actors who have access to the platform can only consult information and report on interventions concerning the territory in which they are registered. Only users registered at the national level –ministries, central administrations or national associative partners– can consult all the data.

However, it is a tool with a global approach that combines social integration, respect for public order and the prevention of resettlement. In this sense, the platform makes the situation of the inhabitants of the bidonvilles visible –although no personal data is ever shared– and strengthens the power of action of each actor on the ground. It also makes it possible to draw up action plans and interventions, facilitate coordination between actors and measure and promote the results of the actions carried out.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Publications Bank of innovations

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Beta.gouv.fr, CNIL, CAF, Assurance maladie, Agefiph, Pôle Emploi, Assurance retraite, Crous, Anah, Anil

A fast and efficient tool that informs the French population about the social assistance they are entitled to receive. Powered by several public and private actors and with an individualized online service, the simulator estimates to users the assistance benefits that are due to each of them.


The Simulateur Aides Sociale was born out of the realization that a large part of French citizens are unaware of the many social systems and benefits –both national and local– to which they are entitled and from which they can benefit. In France, billions of euros of social assistance do not find beneficiaries, either due to lack of awareness, demand or receipt, resulting in the loss of considerable income per household. The simulator, launched by the French government and in partnership with various associations and companies in the technology sector, aims to combat the high rate of non-appeals for social assistance by informing and guiding among the many existing aids.

It is a free tool that enhances the rights to social assistance of each person with a very simple and effective operation. With guaranteed anonymity and confidentiality of information, each user is asked to answer a few questions about family and professional life. Then, in a few minutes, the simulator classifies more than 1,000 social systems and lists the benefits available to each person according to their personal situation. Once the user is aware of the benefits, the relevant claims can be made and the financial aid can be received.

The benefits available in the simulator are grouped according to their function (health, housing, transport, professional integration, family, etc.) and are both national and departmental, depending on the place of residence entered by the user. However, it should be borne in mind that the result obtained from the simulation is indicative and does not guarantee that the user will end up receiving the aid, as only the organization empowered to grant it can decide whether the user is actually eligible.

Banc d’innovacions

From Your Eyes

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services
SmartSocks

SmartSocks, socks that detect distress in people with dementia

SmartSocks that enable the detection of risk situations in people with dementia
Manawanui

Manawanui, Self-Directed Support for people with disabilities

Manawanui is a project aimed at enhancing the autonomy and freedom of choice for people with disabilities
Morphic

Morphic, technology that improves computer accessibility for people with disabilities

Morphic is an application that allows computers to be adapted to the different needs of people with disabilities