Leadership and Innovation in Social Services
Management skills for continuous improvement and transformation

Training-action programs for professionals and social services teams

Hope is like a path in the countryside. Originally, there is nothing – but as people walk this way again and again, a path appears (Chinese proverb)

Introducing innovation to the Social Services teams, in order to achieve a quality service provision that responds to the new needs and expectations of each territory, implies the adoption of changes in the organization and the development of daily work, adoption of ICT and new tools and methodologies that make it possible, and a proactive leadership by professionals that carry out management functions.

To improve the impact of the intervention of the professional teams, the social services teams that promote the change need tools, confidence and creativity to implement the improvements identified.


  • Provide tools to municipal and regional social services professionals who carry managerial and/or coordination functions, so they and their teams are able to face, in innovative,creative ways, the improvement and transformation challenges that the organization demands.
  • Accompany the teams in the practical implementation of the learning achieved.


45-hour program, consisting of a presentation session, 15 workshops and a closing session. Days and times to be agreed.

An individual and group accompaniment process subsequent to the course is also offered, for 4 months, to help the team in the practical implementation of the acquired learning.

Contents of training:

Based on the analysis of the current challenges of Social Services and the new paradigms, ethical principles and professional debates that exist within the sector, tools and solutions work that allow professionals to respond in a proactive way: knowledge management , innovation and change management, team coordination, meetings with collective intelligence, motivation and link to the project, relational management, networking, use of ICT, planning and direction by objectives, monitoring of processes, evaluation and quality management.

It is a flexible program that will adapt to the needs and to the specific characteristics of each City Council or Regional Council.

Teaching team:

Team of eight experts from several universities and social organisations with a proven track record in the social services sector.


Pilar Rodríguez (Social worker, expert in management of healthcare, bioethics and human rights services, Director of the Unit for the Care of the User of a hospital of the ICS for 14 years, and since 2001 Assistant to Management and Director of the Socio-health Operational Unit of the ABD-Welfare and Development Association. Vice-president of the iSocial Foundation).

Price and conditions:

Request more information and the complete dossier of the program (P1) to

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