New tools for remote social services users monitoring
New tools for remote social services users monitoring
WACS (UK) and DigiContact (Netherlands): from chatbot to video conferencing.
Held on 2021, Friday October 22.
Online and With option of simultaneous English-Catalan translation.
The iSocial Foundation launched the Innobreaks activity, in which every two months we present in the form of a short webinar (1h30) a selection of local and international experiences of innovation in social services published in our Bank of innovations.
The Covid-19 crisis has transformed our societies and the way we communicate with each other. And the end of the pandemic is opening up interesting debates in social services about the possibility of complementing the traditional forms of communication with users, with new techniques and remote communication tools adopted during the pandemic.
That is why in this 1st Innobreak we introduced two successful examples of innovation in remote communication with social service users: the automated and mass call service WACS, from Hampshire (UK); and the Dutch service Digicontact, of remote follow-up by videoconference.
Speakers:
- Rianne Dekker. DigiContact (Netherlands)
- Nick Wake i Stuart Outtersid, WACS (England)
Full video of the Innobreak (recorded on 22/10/2021)
Supported by
Innobreaks
Facilitating Access to Leisure and Services: Support Apps for Families of People with Disabilities
Artificial Intelligence in Social Services: Predictive Analysis and Identification of Intervention Needs
Innovative Services in Drug Addiction: Family Support and Risk Prevention
Homelessness and Technology: Tools to rebuild the bonds with the community
Tools and services to address cyberbullying and other youth vulnerabilities in the digital environment
