Technological innovation and social services report

Technological innovation and social services report


The social service system cannot ignore the use of technology and has to adapt the services it provides to the digital environment in which we live.

On 22 November 2022, the iSocial Foundation presented the report on Technological Innovation and Social Services during an event in the auditorium of the company NTT Data, in Barcelona.

The event was opened by Ms. Montse Cervera, president of the iSocial Foundation, followed by the presentation of the report by Mr. Toni Codina, director of the Foundation.

Mr. Miquel Estapé, Director of Strategy and Innovation of the Administració Oberta de Catalunya (AOC), presented the opportunities, risks and challenges of technological innovation for the social services sector, establishing people as the central axis and defending that technology is a means and not an end. He also stressed the importance of data and its management for the proper functioning of social service organisations, both public and third sector.

Ms. Mariola Dinarès led the whole event, moderating also the debate that took place under the title “Learning from the daring”. In addition to Mr. Estapé, Mr. Albert Giralt, CEO of Avinent, and Mr. Mikel Palazuelos, head of Health & Social Care at NTT Data, also took part in the debate. The event was closed by Mr. Lluís Torrens, Secretary of Social Affairs and Families, Department of Social Rights of the Generalitat de Catalunya.

The report presented by iSocial during the conference reviews the different emerging fields of technological innovation in social services: remote communication and accompaniment, empowerment and self-management, improvement of personal autonomy and organisational intelligence.

Through a proposal for the next steps to be taken, the iSocial Foundation puts forward 20 proposals aimed at Catalan and Spanish organisations in the social services sector, in order to move forward and with the aim of focusing the technological environment of social services so as not to ignore the use and efficiency that the use of technology entails. Among these 20 proposals, the iSocial Foundation calls on administrations to redefine social services portfolios to incorporate the changes that the use of digital tools entails.