Our app Nidus and the Vincles Alt Pirineu-Aran project against unwanted loneliness were two of the main features at ESSC 2025.

From June 22 to 25, the iSocial Foundation took part in the European Social Services Conference (ESSC 2025), the leading European forum dedicated to welfare policies and social services, held this year in Aarhus, Denmark.

Under the theme “Where Care meets Tech”, this year’s edition focused on the role of technology in the transformation of social services—an area in which iSocial contributed its experience through two of its own initiatives.

Nidus, featured in the Innovation Zone

On one hand, we presented Nidus, our digital support app for people in vulnerable situations, which was one of the main features in the conference’s “Innovation Zone”. We also had a dedicated stand to demonstrate how the app works to attendees.

Nidus is a tool designed to facilitate communication and support between social services users and their professional contacts. Among other features, it offers a secure digital vault for storing personal documents easily and safely, a direct chat between the user and their professional support team, an AI-powered personal assistant, a shared calendar, customizable questionnaires, and other tools aimed at empowering the user and improving service efficiency.

Vincles Alt Pirineu-Aran: detection and community

As part of the ESSC, we also presented the Vincles Alt Pirineu-Aran project—an initiative aimed at detecting and preventing situations of unwanted loneliness through big data technology and community activation in the region. This project was presented alongside the Auzosare program from the Basque Country, led by Agintzari, a member organization of the iSocial Foundation. Both initiatives share the goal of creating community networks that prevent and address social isolation in rural and sparsely populated areas.

A reference space for social innovation

Participating in ESSC 2025 was a great opportunity to exchange knowledge, discover inspiring initiatives from across Europe, and build new partnerships with organizations working to rethink social services through a lens that blends technology with essential human values such as inclusion and dignity.

The iSocial Foundation thanks the European Social Network for organizing this event and for the invitation to take part. We return from Aarhus with fresh ideas and the satisfaction of having shared our work in a leading international forum.

The visits to organisations and facilities in Helsinki and Espoo allowed us to gain closer insight into some pioneering initiatives in one of the countries with the most advanced social infrastructure.

From June 2nd to 6th, the iSocial Foundation organised a new edition of Innotrip, the annual learning journey it promotes with its member organisations to explore international best practices in the social sector. This year’s destination was Helsinki, with the aim of discovering innovative experiences currently being developed in Finland — a leading country in the implementation of the welfare state.

The trip offered a valuable opportunity to observe and reflect on advanced care models through visits to municipal services, social organisations and community initiatives that tackle key challenges such as poverty, disability, homelessness, mental health, and digital inclusion.

A focus on integrated, person-centred care

he first day of visits took us to resources such as the Roihuvuori Senior Centre and Kallio Perhekeskus, which focus on supporting older adults and families through an integrated and preventative approach. We also explored municipal services aimed at mental health and youth at risk, as well as initiatives for caregiver training and peer support.

One of the key takeaways from this first encounter with the Finnish social model was becoming familiar with its strong commitment to collaboration among stakeholders and to the active involvement of citizens in community-based care.

Mentorship, participation, and social impact evaluation

LOn the second day, we discovered projects like Icehearts, which offers long-term mentoring through sports and education, and Vamos! by the Diaconia Foundation, which supports vulnerable youth. During this visit, we also learned about the use of social impact bonds — a tool to activate social projects more efficiently and quickly, involving private companies in the promotion of social wellbeing.

On the other hand, the City of Helsinki presented the Feedback-Informed Treatment (FIT) system to us, which integrates service users’ feedback to improve care quality. We also got to know Pokka, a platform developed by the organisation Kukunori, which is used by over 100 entities to evaluate the impact of social projects.

Housing, self-determination, and child protection

On the third day, we visited organisations such as Y-Säätiö, a key promoter of the Housing First model in Finland, and Tukena, which advocates for self-directed support for people with disabilities. We also explored Rinnekodit, a residential facility located in a natural setting for individuals with high support needs, and the Barnahus model for integrated child protection services — currently being rolled out in Catalonia — giving us a valuable international reference for this system.

These experiences provided tools to rethink how we can ensure dignity and autonomy for people in vulnerable situations, while promoting community-based approaches and respect for individual rights.

Deinstitutionalisation and digital inclusion

The final day introduced us to two initiatives addressing access to community life and basic rights from different angles. On one hand, Kehitysvammaliitto (the Finnish Association on Intellectual and Developmental Disabilities) presented its work in the deinstitutionalisation process and the implementation of peer support networks. Through Peer Support Groups, people with disabilities share knowledge and experiences, strengthening both their autonomy and collective advocacy capacity.

On the other hand, the DigiUp programme, — led by the Moniheli network — works to reduce the digital divide among migrant populations. It trains digital facilitators — both volunteers and professionals — who offer guidance in basic digital skills, such as safe device usage and access to digital services. Both initiatives contribute to enabling more inclusive and equitable participation in social life.

A shared experience with collective impact

This journey was a unique opportunity to discover inspiring initiatives, identify shared challenges, and explore alternative approaches that can help strengthen social services in our own context. The time spent together over these five days of Innotrip and the chance to learn from some of Finland’s most innovative social projects also fostered meaningful dialogue and collective learning among participating organisations — exchanges that will continue well beyond the trip.

We at the iSocial Foundation would like to thank all the participating organisations for their active engagement and interest: ABD, AMPANS, Fundació Família i Benestar Social, Fundació Joia, Fundació Catalana Síndrome de Down, Fundació Resilis, Pere Claver Grup, Fundació Idea, Fundació El Maresme, FAFAC, Agintzari, REIR, Som Alba, Intress, Fundació Hàbitat3, Grup ATRA, Grupo SSI, Som Fundació, Fundació Aspace Catalunya, Grup MIFAS.
We are also deeply grateful to all the Finnish organisations that welcomed us and generously shared their knowledge and experience.