Vangin, integration of social services into a single citizen portal 

Publications Bank of innovations

Vangin, integration of social services into a single citizen portal 

Talgildu Føroya

samleikin taenastuveitarar 730x365 2x

Portal that brings together in one place all the digital services of the various public institutions of the Faroe Islands (Denmark), including social services, to provide citizens access to information and management of all types of procedures. 

Vangin has become an example of digitalization in the public sector worldwide, placing the Faroe Islands in a leading position. Vangin centralizes all services in this Danish territory and is available to everyone over 15 years of age with a Faroese personal identification number. The previous and key step to use this tool is the registration through Samleikin, which is the electronic authentication used in the Faroe Islands. 

Vangin offers a wide range of self-service services from various providers, and social and welfare services are included in them. Thus, citizens can easily carry out often complex online procedures, such as applying for official documents, registering for social programs or submitting applications for public services, without having to physically travel to the institutions. It also offers a personal calendar that allows to keep track of appointments, facilitating the organization of citizenship from reminders of relevant deadlines. Furthermore, Vangin provides a secure mailbox called Mínboks, which allows receiving and sending messages related to the issues that are of interest to each individual, guaranteeing at all times the confidentiality and security of communication.  

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

SällBo, intergenerational and multicultural housing to combat loneliness

Publications Bank of innovations

SällBo, intergenerational and multicultural housing to combat loneliness

Helsingborgshem

SallBo Canasta 2 1

Multicultural and multigenerational residential space to combat loneliness and promote social cohesion between generations and cultures. The social housing and integration project provides incentives and areas for residents to interact socially and in company.

The SällBo building, designed by the municipal housing company Helsinborgshem, is intended for people over 70 and under 25. It aims to create a new way of living where the generations can meet within the social life of the center. Beyond that, it is also designed to bring cultures together and promote social cohesion: some of the young people living there are refugees who arrived in the country as unaccompanied minors. The primary objective of the project is none other than to break the involuntary loneliness in which these groups find themselves, especially the elderly and young people who are beginning their process of integration into the host society.

In order to access housing in this building, which is made up of 51 flats for rent, the cost of which is around €400, it is compulsory –and signed by contract– to socialise with other residents for at least two hours each week. Tenants are selected individually through interviews, always prioritising the diversity of profiles and origins.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Barnahus, care service for child victims of sexual abuse

Publications Bank of innovations

Barnahus, care service for child victims of sexual abuse

Catalan Government, Save The Children

A pioneering integrated unit in Catalonia and Spain, made up of a specialised multidisciplinary team, whose objective is to avoid the re-victimisation of children and adolescents who are victims of sexual abuse and to provide all the necessary care in a single space.

Barnahus is a project to help children and young people –from 0 to 18 years of age– who have suffered sexual abuse and to prevent aggression against minors. It puts the victim of sexual abuse at the centre, working in a single space with all the care services they need and minimising the traumatic experience of reliving the aggression. This avoids victims having to go through courts, police stations, hospitals and children’s services. It is promoted by Save the Children and is supported by five Catalan government departments, mainly the Social Rights department, but in coordination with the Health, Education, Justice and Interior departments.

Barnahus has a welcoming and friendly appearance to provide security, comfort and confidence to children and their families. There are separate rooms to preserve privacy, a kitchen-dining room, offices and a medical examination room. The psychosocial team –consisting of psychologists and social workers with a coordinator– works full time, 24 hours a day, every day of the year, and also offers translation services.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Mixed Living, residents who live with and collaborate with highly vulnerable people

Publications Bank of innovations

Mixed Living, residents who live with and collaborate with highly vulnerable people

Tussenvoorziening

Mixed social housing blocks of flats where homeless and economically vulnerable people live together, which is beneficial for both groups. It facilitates access to housing more quickly for many people while the community activities carried out in the buildings promote social reintegration and break down the social isolation and stigmatisation of homeless people.

Mixed Living is a form of housing in which 70% of the people who live there are on low incomes and in need of social housing and the remaining 30% are people who are vulnerable, usually homeless people who are beneficiaries of the Housing First programme. Both parties must comply with the previously established conditions of commitment and rules, mainly regarding the care of the environment they share. Participating in this social accompaniment programme is advantageous for people in the first group, reducing their waiting time for access to social housing.

It is also clearly favourable for homeless people —and not only, because the programme is also aimed at people with a lack of social network or psychological problems— for whom the contact and cohabitation with other residents facilitates their social reintegration. In this sense, the shared housing enables proximity between the two groups with common meeting spaces that make it easier for them to have coffee, watch a football match or look after the courtyard. The project is supervised by professionals who visit the block of flats at least once a week and are responsible for assessing and managing the functioning of the cohabitation.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Fenix, a therapeutic garden and orchard for drug addicts

Publications Bank of innovations

Fenix, a therapeutic garden and orchard for drug addicts

Grup ABD

Through urban agro-ecology, the Fénix project in the city of Barcelona promotes the social and occupational inclusion of people undergoing treatment for drug addiction. The therapeutic garden and orchard, developed under the slogan “Cultivating new opportunities”, also contributes to destigmatising the group of people with addictions.

The project is located on the grounds of the Care and Monitoring Centre (CAS) in Sarrià (Barcelona), which has become a climatic refuge within the city. It has a total of 10 hectares and works by applying regenerative cultivation techniques, i.e. the approach to plant production is respectful, ecological and sustainable. The facility enables the personalisation of social insertion itineraries that improve the employability of the participants, who take part in the whole process, from the cultivation and maintenance of the plants to the organisation of the tasks and economic planning, in relation to the promotion and sale of the cultivated products. The participants receive basic training in agroecology and gain experience in social entrepreneurship and marketing of the products. The project also enables participants to be self-sufficient in food and promotes responsible consumption and a sustainable food system.

The project has a community aspect, with the garden being at the same time a space for exchange and use by organisations and people from the district who need to meet or carry out outdoor activities. In addition, the resulting food is destined to social services, so that people with addictions who participate in the Garden and Hort Fènix multiply the social impact they receive by helping other people.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Codi Colors, inclusive method for learning the piano

Publications Bank of innovations

Codi Colors, inclusive method for learning the piano

Codi Colors

Codi Colors, mètode inclusiu per a l’aprenentatge del piano

Innovative method of musical education designed for people with disabilities to learn to play the piano and enjoy making music. It allows them to feel fulfilled thanks to the practical results of the method, enabling them to play songs and pieces following a score based on basic musical concepts.


Codi Colors –in English, the Colour Code– works by associating each note with a colour. This simplified structure makes musical structures much easier to memorise and learn. It is put into practice through complete graphic and didactic material. Thus, it counts with a book for the student and a support book for teachers and families, in which the methodology and advice for its application are explained.

Both books consist of a repertoire of 57 traditional, popular and signature songs written with the code and accompanied by illustrations. The pieces –all of an accessible level– are arranged according to degree of difficulty and theme, mostly referring to the different seasons of the year. The scores are adapted to make them easier to understand: they are written in treble clef, without time signatures or values, and the size of the staves is large, among other things. In addition to the books, more specifically prepared teaching material –an adapted music booklet and coloured stickers– make it possible to implement the method, which can be perfectly combined with coloured instruments (bells, pipes, bells, horns, carillons, etc.).

Although Codi Colors is mainly aimed at pupils with very diverse special educational needs –physical, sensory, communication, intellectual, mental disorders–, it is not only for these groups. Thus, Codi Colors paves the way for making music and avoids the difficulty of conventional music reading for everyone. It is valid for the initial learning of music -for students at an early age-, for musical awareness and for musical language or instrument classes. In addition, the music learning system works for both group and individual lessons.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Publications Bank of innovations

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Beta.gouv.fr, CNIL, CAF, Assurance maladie, Agefiph, Pôle Emploi, Assurance retraite, Crous, Anah, Anil

A fast and efficient tool that informs the French population about the social assistance they are entitled to receive. Powered by several public and private actors and with an individualized online service, the simulator estimates to users the assistance benefits that are due to each of them.


The Simulateur Aides Sociale was born out of the realization that a large part of French citizens are unaware of the many social systems and benefits –both national and local– to which they are entitled and from which they can benefit. In France, billions of euros of social assistance do not find beneficiaries, either due to lack of awareness, demand or receipt, resulting in the loss of considerable income per household. The simulator, launched by the French government and in partnership with various associations and companies in the technology sector, aims to combat the high rate of non-appeals for social assistance by informing and guiding among the many existing aids.

It is a free tool that enhances the rights to social assistance of each person with a very simple and effective operation. With guaranteed anonymity and confidentiality of information, each user is asked to answer a few questions about family and professional life. Then, in a few minutes, the simulator classifies more than 1,000 social systems and lists the benefits available to each person according to their personal situation. Once the user is aware of the benefits, the relevant claims can be made and the financial aid can be received.

The benefits available in the simulator are grouped according to their function (health, housing, transport, professional integration, family, etc.) and are both national and departmental, depending on the place of residence entered by the user. However, it should be borne in mind that the result obtained from the simulation is indicative and does not guarantee that the user will end up receiving the aid, as only the organization empowered to grant it can decide whether the user is actually eligible.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

EAVA, integral service against elder abuse

Publications Bank of innovations

EAVA, integral service against elder abuse

Regional Council of Anoia

Service specialised in the detection and accompaniment of elderly people in the county of Anoia. Promoted and financed by the Consell Comarcal, the aim of the team is to detect and prevent situations of abuse, on the one hand, and to offer multidisciplinary care to protect and reduce the possible damage caused in these situations, on the other.

The Anoia Elderly Care Team (EAVA) is a pioneering public service in Europe that makes visible and tackles a problem that is gaining strength in the context of generalised population ageing. According to the World Health Organisation, 15% of people over the age of 65 suffer abuse, although the official data do not reflect this figure because reporting is rare.

The service is mainly aimed at elderly people who are known or suspected of suffering situations of abuse –physical, psychological, sexual or economic or derived from abandonment, negligence, self-neglect and violation of rights– both at home and in institutions. According to the statistics presented by the EAVA, elder abuse is feminised –more than 75% of the cases are women– and the aggressors are mostly children and non-professional carers.

The team is multidisciplinary; it is composed by a network of experts from different fields to offer a comprehensive view of the situation. It coordinates on a daily basis with the professionals who care for the elderly to detect suspicions and emergencies and prevent abuse. It also advises, assesses and intervenes on a case-by-case basis. Generally, the unit opts for mediation rather than legal action, although if it does so, it offers the elderly accompaniment before the courts. However, the direction of the service is not unidirectional: any professional in the field of social services, social entities and health services can request the team’s service and jointly coordinate individualised care.

Thus, the EAVA highlights the need for co-operation between a wide co-ordinated network to detect and take action against elder abuse. The collaboration is intended to be comprehensive and to go beyond social services, including notaries and bank offices in the county useful for detecting financial abuse. In this sense, given that the membership and impact of the team’s actions require efficient coordination, the EAVA has provided training to health personnel, social service workers, judges and regional police officers.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Concilia, a public service to support the reconciliation of work, family and personal life for people with limited resources

Publications Bank of innovations

Concilia, a public service to support the reconciliation of work, family and personal life for people with limited resources

Barcelona City Council

Free municipal babysitting service for single-parent families with few resources, women victims of gender violence and families with no community network, so that they can combine the care and education of children with work, family and personal obligations.



This service is currently extended to 12 neighborhoods in the city of Barcelona, and operates 7 days a week outside school hours. It has teams of educators, who can work with a maximum of 8 children, and are in charge of attending families, as well as programming and dynamizing the activities that are carried out. This public service can be requested from 2 weeks in advance up to 12 hours in advance, with the exception of emergency cases in which it can be requested up to 30 minutes in advance.


The service works with 2 main objectives: on the one hand, it is a support to the work and personal balance of families with difficulties, which facilitates the training of mothers and fathers, their incorporation into the working world, their involvement in the neighborhood, and even being able to enjoy occasional moments of rest. On the other hand, it is also aimed at offering children quality leisure time, with activities and pedagogical dynamics adapted to different ages and needs.

Children between 1 and 12 years old can enjoy the service on an occasional or more regular basis, and basic, ludicosocial and educational attention is guaranteed through values such as participation, environmental and emotional education, interculturality and art.


Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Leaves, an online bereavement support service for older adults.

Publications Bank of innovations

Leaves, an online bereavement support service for older adults.

Leaves

Online program to support the eldery who are grieving the loss of a spouse. The focus of the program is on exploring new ways of self-care, to encourage positive thinking through finding strengths and ways to feel comfortable, active and joyful.

Leaves consists of 10 modules containing reading material and exercises that help bereaved people reflect on their current situation and how they can adjust to life without a partner. In addition, it also provides indirect support to close family members and informal caregivers. That is, with the support of the bereaved, families and close relatives can reduce worry and stress.

The developed model also has a virtual assistant called SOL (virtual abstract conversational entity). This agent does navigational support and guides users from readings and exercises to final reflections and users’ state of mind.

The program is dedicated to providing people with learning experiences and information on topics such as common grief reactions, prolonged bereavement, and assessment of the bereaved situation. It is a support for life adjustment after the loss, trying to give new meaning and find some hope within the new situation.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.