La Botiga, an integral programme of food guarantee, labour insertion and community participation.

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

City Council of El Prat de Llobregat, ABD (Asociación Bienestar y Desarrollo)

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

Supermarket that combines the distribution of food and other basic necessities to people assisted by the social services who cannot guarantee their right to food through the ordinary food distribution market, with the insertion of people with difficulties in accessing the labour market into the productive fabric of the municipality’s own food sector.

La Botiga operates as a supermarket open to the entire population, which also offers an adapted circuit for people referred by the basic social services of the municipality. It is organised on a self-service and/or assisted sales model, where food, hygiene, cleaning and other goods can be purchased. Users of social services can access by appointment, and before entering the space where they can buy food, they pass through a multipurpose room where group and community dynamics are carried out based on conversations between the people involved in the project. Moreover, with a circular logic, the people who make use of the space are involved in the management of the space, based on the principles of cooperativism and the Social and Solidarity Economy.

On the other hand, at La Botiga, the beneficiaries do not collect batches of food, but, through a system of points, choose the products they need themselves. These points, which are equivalent to the money to make the purchase, are assigned to them through the social services prescription sheet, depending on the situation of each person or family. In this way, La Botiga’s model seeks to overcome the welfare model in the field of food distribution.

La Botiga also uses the traditional supply channels of fruit and vegetables and other local products from the Baix Llobregat Agricultural Park and local businesses. This local economic fabric provides a product of solidarity, and at the same time strengthens the circuits that seek to reduce food waste through the reuse of the surplus generated, which also has an impact on improving the environmental health of the municipality.

In addition to the food guarantee service and projects to work on social skills or job skills, other activities and workshops are also carried out, for example to promote healthy eating habits or to encourage intercultural dialogue between users from different backgrounds.

DoppelPlus, engaging low-income households in the fight against climate change

DoppelPlus, engaging low-income households in the fight against climate change

DoppelPlus

DoppelPlus, engaging low-income households in the fight against climate change

Project that helps low-income households become ambassadors of the transition to clean energy and promotes changes in the daily behavior of households in relation to climate change, a group particularly vulnerable to its consequences.

The initiative consists of sending starter kits to low-income families to optimize their daily consumption. In this way, they save money and also contribute to the energy transition. The aim is to reduce energy costs while improving their financial situation and quality of life.

The project is implemented by means of personalized guidance, whereby families receive advice on how to protect the climate, as well as tailored measures such as training programs or teaching the basics of climate protection. The initiative offers multiplier measures for climate protection and increased energy efficiency in areas such as housing, heating, electricity, mobility, consumption and food.

DoppelPlus has also trained 1,000 families in the Tyrol (Austria) to become ambassadors of the clean energy transition, with annual savings of €200 per household. Long-term partnerships have also been forged with energy suppliers, cultural organizations, social housing companies and an extensive communication campaign to raise awareness of energy issues. The project creates a win-win situation for everyone: the environment and the household budget.

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

Préfecture de Var

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

App aimed at guiding and facilitating the integration of refugees and asylum seekers, addressing their demands and needs and helping them to achieve a quick and autonomous adaptation in the host community.

FIN(DA)WAY provides access to information on the rights of refugees and asylum seekers, while helping them find resources related to training and employment. After co-creation and testing sessions with more than 60 people, the main contents and information included in the digital application are the following: help in finding places to stay or eat, information on transportation and documentation, facilities for learning French, the possibility of storing each person’s documentation within the application, and a contact book with their location. In addition, social professionals can also have access to communicate and interact with users.

The objective of FIN(DA)WAY is that refugees and asylum seekers can access the tool during the process of the first reception, in order to achieve autonomy from the first moment and speed up their integration into the country. In addition, it is an easy-to-use application, free of charge, with offline access and available in six languages (French, Pashto, English, Arabic, Russian and Spanish).

It is a service that offers immediate and personalized information and is subject to change, adapting to new demands, contents and services.

CRE-e, a multichannel guidance for employability

CRE-e, a multichannel guidance for employability

Red Cross

CRE-e, a multichannel guidance for employability

Remote service to guide unemployed people in their job search, aimed at resolving doubts and accompanying them in the employability process through different channels and online activities.

Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.

Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.

In addition, the CRE-e multichannel has a content platform accessible to everyone free of charge. There are two main tools; the first is online conferences that aim to help people improve their employability. Each week they invite expert speakers to talk about various topics: employment and training resources, job search tools, labor market, and possible market niches. They also discuss specific initiatives aimed at young people, tips to give visibility to the curriculum for people over 50, and tools to work on digital skills, among others. Secondly, within the web platform there are all kinds of key resources so that people can resolve doubts autonomously. In addition, specific content on women’s issues (gender violence, labor rights, etc.) is included.

CRE-e complements the personalized itineraries that have been developed in Red Cross since 2014 for people at risk of social exclusion, a comprehensive response to people who present diverse situations and trajectories, in order to alleviate the situation of vulnerability they live in.

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Hoplr

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Social network aimed at creating social capital among neighbors in a neighborhood. It builds local communities that go hand in hand with current social changes to create fully inclusive and participatory cities.

The initiative aims to put community at the center of neighborhood life, as it considers mutual support to be one of the key elements of neighborhoods. It works free of charge for all types of mobile devices and access is based on each person’s address. To connect neighbors in the same area, neighborhoods are geographically delimited and only profiles from the same neighborhood have access to messages posted within it.

People using the application can meet other people living in the same neighborhood, ask for help to carry out different tasks, or help other neighbors with their needs. In addition, it is a good tool for organizing activities or events such as bike tours or game nights. Hoplr promotes care among the people who participate, whether it is companionship when a person is sick, shopping for elderly people who ask for it, or finding a person to take care of children for a few afternoons during the week.

As for public institutions, they cannot see the conversations between neighbors, but they have the possibility of publishing messages to inform about new developments, with which neighbors can interact and contribute ideas. In other words, it is a social network that promotes direct communication between neighborhood demands and the actions carried out by municipal authorities.

It is a social network free of commercial and advertising intervention, which works respecting the privacy of users, to create a safe environment for communication and citizen participation.

Vila Veïna, a new public community care system

Vila Veïna, a new public community care system

Barcelona City Council

Vila Veïna, a new public community care system

A new public care system in the city of Barcelona that aims to achieve a model of social and health care that is smaller and closer to the users.

To achieve this, it structures the service in a set of “Super Islands” of care, which encompass a group of houses and neighborhoods of between 10,000 and 30,000 inhabitants, with a reference point located in an open community space (for example, a library) to manage the needs of service users in an integrated manner. Thanks to this new innovative service model, professionals enjoy greater autonomy in the organization and management of their work, since they know the users more closely and are able to deal more directly and satisfactorily with all of them.

Each Vila Veïna has the essential services and benefits related to care in a centralized manner, in order to be able to deal with them closely. It also has emotional support groups and a resource bank for the care of children and the elderly, which provides material such as crutches, cradles, wheelchairs and other items necessary for the care of children and the elderly. It also offers legal and employment advice for caregivers and families in need, as well as talks and outdoor activities. The aim is to provide caregivers with access to information about existing services, as well as to create communities of care and proximity.

Each Vila Veïna has a professional who dedicates his or her working day to promoting networking, programming activities and attending to citizens in relation to care. The new profile of this professional is essential in innovation and requires a set of skills for community activation, as well as knowledge of municipal administrative systems and other administrations.

The project is aimed at the entire population living in the territory, because it is based on the idea that ‘we all take care of each other’, and the goal is to achieve a more caring community with all the people who are part of it.

In short, it is an innovative model that humanizes services and contemplates the participation of people, both caregivers and those receiving care, who are part of a community network and co-responsible for the collective welfare.

By 2022 there will be 12 Vila Veïna spaces in the city of Barcelona, and the goal is to have 115 throughout the city in the future.

Social Hotel for drug addicts in a homeless situation

Social Hotel for drug addicts in a homeless situation

ABD (Welfare and Development Association)

Social Hotel for drug addicts in a homeless situation

Daniela and Paola, two residents of the Social Hotel

A low-demand temporary residential center for drug addicts who spend the night on the street. It is a pioneering and unique residential resource in Spain, which offers accommodation and coverage of basic needs, as well as a space for professional accompaniment to enable supervised substance use.

It is estimated that 30% of homeless people in the city of Barcelona are drug addicts, a fact that prevents them from accessing the network of shelters and municipal housing for the homeless. In addition, living on the street implies a state of enormous uncertainty and precariousness that hinders any voluntary process of abandoning substance use. Therefore, these people find themselves inside a wheel from which it is very difficult to get out. That is why the ABD Social Hotel does not require abstinence from addictions to enter the center, but offers individualized monitoring of each drug-dependent person without imposing any commitment or specific starting point.

The Social Hotel, which at the beginning of 2022 ABD has been moved to a hotel located in the Horta-Guinardó neighborhood of Barcelona that had been closed due to the drop in tourism caused by Covid-19, has a capacity for 50 people and has single rooms, a dining room and multipurpose rooms, among which there is a room open for those residents who need to consume. In the room there are nurses, psychologists and sometimes a doctor, as well as the necessary material to do so with maximum hygienic guarantees. It is, therefore, an environment in which professionals and users establish relationships of trust that facilitate recovery and personalized follow-up.

Another of the innovative aspects of this new Social Hotel in comparison with other resources is that the shelter works with a gender perspective, since 50% of the places are reserved for women and it has non-mixed spaces and groups to work on gender violence. It also has spaces for people with reduced mobility and places for victims of gender violence.

In short, it is a project that works for the social inclusion of people who are doubly socially excluded: homeless and drug addicts.

The Social Hotel opened during the pandemic, in 2020, in a provisional facility, and since 2022 it has a permanent building in a former hotel. After a year and a half in operation and with 200 residents already having passed through, the professionals of the Social Hotel have been able to note a substantial improvement in the emotional state and health of the residents, some of whom have made a satisfactory transition to other, more autonomous accommodations.

ADB Associació Benestar i Desenvolupament

Inclusively, a digital job search platform for people with disabilities

Inclusively, a digital job search platform for people with disabilities

Inclusively

Inclusively, a digital job search platform for people with disabilities

Image from Inclusively.

Digital platform for the labor inclusion of people with disabilities, whether physical, intellectual, sensory or mental illness. It connects people with disabilities with companies committed to providing jobs adapted to their needs. In addition, it also has job counselors who work directly with candidates to improve their profile and accompany them in their job research.

The platform works in such a way that candidates can filter job offers according to the conditions they need, for example, physical accessibility, screen readers, flexible working hours, etc. The goal is that companies, no matter what size they are, offer the right jobs based on the skills, abilities and experience of each candidate.

On the other hand, in order to guarantee the right working conditions for the jobs, the platform offers training to companies so that they can adapt their work environments so that workers with disabilities can develop their full potential.

It is a platform that offers equal opportunities in job research to people with disabilities, as well as the opportunity for companies to find talent and experience among these group of people.

Inclusively

Sambhav, tele-rehabilitation service for people with disabilities in rural areas

Sambhav, tele-rehabilitation service for people with disabilities in rural areas

JVS-Jan Vikas Samiti

Sambhav, tele-rehabilitation service for people with disabilities in rural areas

Image from Jan Vikas Samiti web

Tele-rehabilitation service for people with physical disabilities living in rural areas through an App for mobile phones and a web portal. It offers remote consultation, prevention, diagnosis and therapeutic rehabilitation services. The programme, which started with physical rehabilitation, is expanding to other disciplines such as physiotherapy, speech therapy, occupational therapy and assistive technologies.

The tele-rehabilitation services have a dual focus. On the one hand, to provide quality training to professionals in rural areas to improve their rehabilitation skills through regular courses and workshops. On the other hand, to guide and advise in real time the professionals working in the field through a central team of experts.

Over the years, Sambhav has used the data obtained to standardize various rehabilitation services. The aim is that all people with physical disabilities can receive fast and quality care at their place of residence by qualified professionals.

Jan Vikas Samiti

SEAP, a programme to prevent and manage the mistreatment of elderly people in fragile situations

SEAP, a programme to prevent and manage the mistreatment of elderly people in fragile situations

Consell Comarcal del Baix Llobregat

SEAP, a programme to prevent and manage the mistreatment of elderly people in fragile situations

Image from SEAP.

This service promotes the good treatment of elderly people in a situation of fragility and advises professionals who act in situations of abuse.

The SEAP (Specialised Service for the Care of People) bases its task on three lines of work. The first is prevention, through advice and training for professionals working with elderly people and people in situations of fragility. The second is social awareness-raising, thanks to talks, workshops, events and campaigns to promote collective awareness of the need to defend the good treatment of people. This area also includes specific actions aimed at professionals, citizens, adults, children and adolescents, the elderly and people with functional diversity. Finally, intervention, which is based on the coordination of actions with social services and other municipal services in situations of mistreatment of elderly people or people in situations of fragility.

The objectives of the SEAP are based on improving the quality of life of elderly people and people in situations of fragility, guaranteeing the prevention, detection and care of poor treatment and mistreatment through interdisciplinary work and networking with other services in the territory. It also responds to the real needs of the professionals who care for elderly people and people in situations of fragility when situations of poor treatment and/or mistreatment are detected.

It also aims to adapt the transmission of essential social, legal and medical information to the rest of the professionals in order to design a joint plan, to respond to the real situations of poor treatment and/or mistreatment of people in these groups and to guide and advise each situation individually, coordinating public and private resources to facilitate the necessary care.

SEAP