Memory Center Platform, an interactive digital platform that brings the experiences of migrants and displaced people closer together

Memory Center Platform, an interactive digital platform that brings the experiences of migrants and displaced people closer together

Engineering Ingegneria Informatica, SO-CLOSE Consortium

Multimodal and multilingual digital platform that collects heritages, testimonies, experiences and narratives around the phenomena of displacement and forced migration in order to help build complex identities and foster social cohesion between refugees and European host societies.

It harnesses the benefits of innovative digital and artistic tools to facilitate cultural exchange, storing and managing a wide range of content (documents, videos, images, texts). It is available in 6 languages (English, Italian, Spanish, Catalan, Greek and Polish) and is accessible to institutions, academics, artists and the general public.

This software platform represents the final archive of all the content produced throughout the life of the So-Close project, so of cultural heritage on refugees and migrants. In fact, it is the culmination of the project: it stores and makes it possible to search, view, share, download and aggregate the materials created. Thus, the MCP contains digital maps, virtual exhibitions that allow the sharing of tangible and intangible elements of the countries of origin and host countries, and interactive and immersive video documentaries. In this sense, the MCP interacts with the three digital tools created during the project –Storymap, Webdoc and Exhibition– with the aim of sharing and pooling cultural heritage. Apart from preserving and gathering all these generated contents, it also connects them with similar initiatives thanks to the social network tracker and allows the user to be a co-creator of new cultural materials.

In addition, this platform provides a number of basic accessibility functions –such as font size modification or font adaptation for people with dyslexia, among others– for people with functional diversity. These functions can be easily activated by users.

Concilia, a public service to support the reconciliation of work, family and personal life for people with limited resources

Concilia, a public service to support the reconciliation of work, family and personal life for people with limited resources

Barcelona City Council

Free municipal babysitting service for single-parent families with few resources, women victims of gender violence and families with no community network, so that they can combine the care and education of children with work, family and personal obligations.



This service is currently extended to 12 neighborhoods in the city of Barcelona, and operates 7 days a week outside school hours. It has teams of educators, who can work with a maximum of 8 children, and are in charge of attending families, as well as programming and dynamizing the activities that are carried out. This public service can be requested from 2 weeks in advance up to 12 hours in advance, with the exception of emergency cases in which it can be requested up to 30 minutes in advance.


The service works with 2 main objectives: on the one hand, it is a support to the work and personal balance of families with difficulties, which facilitates the training of mothers and fathers, their incorporation into the working world, their involvement in the neighborhood, and even being able to enjoy occasional moments of rest. On the other hand, it is also aimed at offering children quality leisure time, with activities and pedagogical dynamics adapted to different ages and needs.

Children between 1 and 12 years old can enjoy the service on an occasional or more regular basis, and basic, ludicosocial and educational attention is guaranteed through values such as participation, environmental and emotional education, interculturality and art.


The Access Hub, a multi-institutional support center for homeless people

The Access Hub, a multi-institutional support center for homeless people

Simon Community

An innovative multi-institutional counseling and support center for homeless people. It is a space designed to ensure that users feel that their well-being is a priority and to make it easier for them to obtain the accompaniment and support they need.

The key to the center is the participation of more than 20 organizations, all of which offer their services under one roof. This removes many bureaucratic barriers that often hinder access to critical services. In addition, the organizations’ partners are in contact and work more efficiently, offering solutions with multiple viewpoints, even in the most difficult circumstances. Users can access more than 40 supports provided by a wide range of experts, from financial and legal support, to digital, health or wellness advice.

Just walking into the building, the user meets a person instead of a reception desk. The goal is to offer a space of connection and tranquility, giving a welcoming and comfortable feeling to ensure a safe and comfortable place. To achieve this feeling, the space has high quality furniture and finishes. Colors are chosen in a way that is not over the top, but with originality and awareness.

The center hopes to break the mold of the usual service delivery by offering a space that is easily accessible, modern and adapted to the needs of the users.

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

City Council of El Prat de Llobregat, ABD (Asociación Bienestar y Desarrollo)

Supermarket that combines the distribution of food and other basic necessities to people assisted by the social services who cannot guarantee their right to food through the ordinary food distribution market, with the insertion of people with difficulties in accessing the labour market into the productive fabric of the municipality’s own food sector.

La Botiga operates as a supermarket open to the entire population, which also offers an adapted circuit for people referred by the basic social services of the municipality. It is organised on a self-service and/or assisted sales model, where food, hygiene, cleaning and other goods can be purchased. Users of social services can access by appointment, and before entering the space where they can buy food, they pass through a multipurpose room where group and community dynamics are carried out based on conversations between the people involved in the project. Moreover, with a circular logic, the people who make use of the space are involved in the management of the space, based on the principles of cooperativism and the Social and Solidarity Economy.

On the other hand, at La Botiga, the beneficiaries do not collect batches of food, but, through a system of points, choose the products they need themselves. These points, which are equivalent to the money to make the purchase, are assigned to them through the social services prescription sheet, depending on the situation of each person or family. In this way, La Botiga’s model seeks to overcome the welfare model in the field of food distribution.

La Botiga also uses the traditional supply channels of fruit and vegetables and other local products from the Baix Llobregat Agricultural Park and local businesses. This local economic fabric provides a product of solidarity, and at the same time strengthens the circuits that seek to reduce food waste through the reuse of the surplus generated, which also has an impact on improving the environmental health of the municipality.

In addition to the food guarantee service and projects to work on social skills or job skills, other activities and workshops are also carried out, for example to promote healthy eating habits or to encourage intercultural dialogue between users from different backgrounds.

Bizkaia Saretu, school for the prevention of unwanted loneliness

Bizkaia Saretu, school for the prevention of unwanted loneliness

Grup SSI

School of training and dynamization of anti-loneliness agents, people over 55 years of age who, thanks to a qualification and accompaniment, specialize in early detection and preventive action in relation to loneliness.

The initiative refers to unwanted loneliness, i.e. the subjective feeling or experience that is identified with individual dissatisfaction that the person has in terms of relationships. This social isolation, especially related to the elderly, is perceived as a limitation, lack or absence of primary or natural relationships; friendship, partner, family, neighborhood, etc.

The project offers training and awareness-raising activities for people interested in the subject, whether they want to acquire knowledge in this area or are part of organizations, companies or associations. In this case, they can become part of the Agents Network, the other main activity of the project. This network, formed by people over 55 years of age who are not in a situation of loneliness and want to commit themselves and create proposals for action, consists of identifying situations of loneliness, design and creation of prevention projects, in order to accumulate evidence and be able to be implemented.

In addition, the initiative also has a repository of knowledge and good practices, where projects, methods or systems that involve the community and relational spheres can be found. The SSI Group understands that the connection between initiatives is a key element to guarantee the success of the projects. Therefore, Bizkaia Saretu is a project with a preventive perspective, which promotes a destigmatizing vision of loneliness, promotes mutual help and focuses on the individual needs and demands of each person.

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

Préfecture de Var

App aimed at guiding and facilitating the integration of refugees and asylum seekers, addressing their demands and needs and helping them to achieve a quick and autonomous adaptation in the host community.

FIN(DA)WAY provides access to information on the rights of refugees and asylum seekers, while helping them find resources related to training and employment. After co-creation and testing sessions with more than 60 people, the main contents and information included in the digital application are the following: help in finding places to stay or eat, information on transportation and documentation, facilities for learning French, the possibility of storing each person’s documentation within the application, and a contact book with their location. In addition, social professionals can also have access to communicate and interact with users.

The objective of FIN(DA)WAY is that refugees and asylum seekers can access the tool during the process of the first reception, in order to achieve autonomy from the first moment and speed up their integration into the country. In addition, it is an easy-to-use application, free of charge, with offline access and available in six languages (French, Pashto, English, Arabic, Russian and Spanish).

It is a service that offers immediate and personalized information and is subject to change, adapting to new demands, contents and services.

Youth and Family Office, community-based model for raising vulnerable children.

Youth and Family Office, community-based model for raising vulnerable children.

Youth and Familiy Office

Community model of care for vulnerable children and teenagers in the Austrian municipality of Graz, which seeks to strengthen resources for families, and to identify and resolve their specific needs. It is designed so that the child or teenager and the family are at the center, with an approach that takes into account the domestic and social context in which they live.

The initiative has been developed in four districts of the city, and focuses mainly on avoiding the institutionalization of the most vulnerable children. The program’s approach is preventive, offering families who are expecting a child to receive information free of charge and to participate in a wide range of activities to prepare them for future parenting. Some of the activities offered are home visits by professionals, as well as free lectures and courses. Attendance at these courses provides a booklet with stamps that provide an economic incentive exchangeable for other services in the city, such as visits to parental counseling centers.

Once the children are born, parents receive counseling, and if special needs are identified, they can be transitioned to specialized services. The program is also aimed at older ages, including adolescence, with services such as nursery schools or youth centers, as well as leisure activities and digital support.

Graz’s model promotes flexible assistance tailored to the needs of each family, which is always involved in the research and identification of solutions.

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Hoplr

Social network aimed at creating social capital among neighbors in a neighborhood. It builds local communities that go hand in hand with current social changes to create fully inclusive and participatory cities.

The initiative aims to put community at the center of neighborhood life, as it considers mutual support to be one of the key elements of neighborhoods. It works free of charge for all types of mobile devices and access is based on each person’s address. To connect neighbors in the same area, neighborhoods are geographically delimited and only profiles from the same neighborhood have access to messages posted within it.

People using the application can meet other people living in the same neighborhood, ask for help to carry out different tasks, or help other neighbors with their needs. In addition, it is a good tool for organizing activities or events such as bike tours or game nights. Hoplr promotes care among the people who participate, whether it is companionship when a person is sick, shopping for elderly people who ask for it, or finding a person to take care of children for a few afternoons during the week.

As for public institutions, they cannot see the conversations between neighbors, but they have the possibility of publishing messages to inform about new developments, with which neighbors can interact and contribute ideas. In other words, it is a social network that promotes direct communication between neighborhood demands and the actions carried out by municipal authorities.

It is a social network free of commercial and advertising intervention, which works respecting the privacy of users, to create a safe environment for communication and citizen participation.

Vila Veïna, a new public community care system

Vila Veïna, a new public community care system

Barcelona City Council

A new public care system in the city of Barcelona that aims to achieve a model of social and health care that is smaller and closer to the users.

To achieve this, it structures the service in a set of “Super Islands” of care, which encompass a group of houses and neighborhoods of between 10,000 and 30,000 inhabitants, with a reference point located in an open community space (for example, a library) to manage the needs of service users in an integrated manner. Thanks to this new innovative service model, professionals enjoy greater autonomy in the organization and management of their work, since they know the users more closely and are able to deal more directly and satisfactorily with all of them.

Each Vila Veïna has the essential services and benefits related to care in a centralized manner, in order to be able to deal with them closely. It also has emotional support groups and a resource bank for the care of children and the elderly, which provides material such as crutches, cradles, wheelchairs and other items necessary for the care of children and the elderly. It also offers legal and employment advice for caregivers and families in need, as well as talks and outdoor activities. The aim is to provide caregivers with access to information about existing services, as well as to create communities of care and proximity.

Each Vila Veïna has a professional who dedicates his or her working day to promoting networking, programming activities and attending to citizens in relation to care. The new profile of this professional is essential in innovation and requires a set of skills for community activation, as well as knowledge of municipal administrative systems and other administrations.

The project is aimed at the entire population living in the territory, because it is based on the idea that ‘we all take care of each other’, and the goal is to achieve a more caring community with all the people who are part of it.

In short, it is an innovative model that humanizes services and contemplates the participation of people, both caregivers and those receiving care, who are part of a community network and co-responsible for the collective welfare.

By 2022 there will be 12 Vila Veïna spaces in the city of Barcelona, and the goal is to have 115 throughout the city in the future.

Luzía, an intelligent watch for the prevention and protection of risk situations in elderly people

Luzía, an intelligent watch for the prevention and protection of risk situations in elderly people

SeniorDomo

Watch to detect risk situations and facilitate healthy aging at home for the elderly from 60 years old. It automatically analyzes data on physical activity, vital signs, location, etc. and identifies any type of strange behavior.

Family members have access to the device’s information and receive notifications on their cell phones. In the event that any anomaly is detected (inactivity, a fall, heart problems, leaving the safety zone…) the watch itself contacts the person at the who is using it to ask how he/she is, and if he/she does not respond it automatically calls the family members or contact persons. In addition, Luzía is able to detect if the answering machine has been triggered or if the telephone it is trying to contact is switched off. Therefore, the watch keeps insisting until it succeeds in contacting someone. Luzía is capable of storing up to 1,000 daily records of each user in the cloud.

The goal is to facilitate aging at home, through an advanced solution for protection and prevention of critical situations. It is an affordable and accessible technology, since it does not require the user to have a cell phone, to improve the quality of life of the elderly.

SeniorDomo