Predictive Telecare Service in Home Care

Laura Hurtado on 17 July 2024

Predictive telecare that allows for preventive and personalized action

The Adinberri Foundation has launched a telecare service that enables anticipation and action through a personalized intervention plan based on the 4P model: prediction, prevention, personalization, and participation. The initiative aims to address social issues such as loneliness, home safety, abuse, cognitive decline, and lack of socio-family support.

The predictive model operates through technological solutions such as speech processing, advanced analytics, artificial intelligence, Big Data, IoT (Internet of Things), and technologies that facilitate interoperability and standardization, such as open platforms.

The system will be integrated into the Public Telecare Service of Euskadi (betiON), a service that allows users to communicate with specialized professionals in emergency or risk situations. BetiON can be used by people over 75 years old who live alone, people over 65 years old in situations or at risk of dependency, people with various types of disabilities or mental illnesses, and people in situations of social isolation.

Characteristics of innovation

New technological tool, Aging, Disability, Link with the community, Mental health, Personalization of the service, Prediction and prevention, Proximity care, Right of choice of the user, Speed up response times, User empowerment

Localization

Euskadi

Partners / Funders

Tunstall Televida, Igualatori Mèdic Quirúrgic (IMQ) i Gestió de Serveis Residencials (GSR)

Genesis

In 2008, the Social Services Law attributed the provision of telecare to the Basque Government. Later, in 2011, BetiON was created, a service promoted by the Department of Employment and Social Policies, with sociosanitary coordination as the central axis.

In 2023, the Adinberri Foundation met with the Oarsoaldea municipalities to present, together with the Basque Government, the predictive telecare project. This project lasts for 18 months and is being carried out in 100 homes of current BetiON users. The project uses innovative technological tools such as Artificial Intelligence, Big Data, advanced analytics, speech processing, and IoT (Internet of Things).

Level of implementation

The latest available data from the BetiON service, from 2022, shows more than 63,000 users. This represents an annual increase of 0.7% compared to 2021. Additionally, in 2022, 373,776 calls were received through telecare terminals and the button. Furthermore, according to BetiON, the general user satisfaction index in 2022 is 4.5 out of 5.