Crisis text line, suicide prevention through artificial intelligence

Crisis text line, suicide prevention through artificial intelligence

Crisis Text Line

Crisis text line, suicide prevention through artificial intelligence

Suicide prevention hotline which, in addition to offering accompaniment, emotional support and home interventions to thousands of people going through difficult situations, has an algorithm that allows the service’s volunteers to identify which people are at high risk of suicide and therefore need more urgent intervention.

The service works in such a way that the person in crisis sends a message saying “HOME” to the number 741741, and a specialised volunteer responds quickly and in real time. The service goes out of its way to help people in times of distress or crisis by listening to them, reassuring them, and offering suggestions for overcoming their difficulties.

As a service that receives thousands of requests, deciding who to help first in times of floods of messages can be a life-or-death decision. That’s why Crisis Text Line uses an algorithm to identify people at high risk of suicide and to be able to intervene as quickly as possible in these cases.

Using machine learning, the artificial intelligence algorithm analyses the words and emojis that may indicate that a person is at high risk of suicidal ideation or self-harm. The system developed is based on the analysis of 30 million messages that the service has exchanged with users in recent years, and is thus able to position as an emergency those conversations with high-risk patterns that need to be attended to more urgently. As a result, 94% of people at serious and imminent risk of suicide receive an intervention in less than 5 minutes.

In addition, the data collected provides the service with very relevant information about the mental health of the clients. For example, it has concluded that Wednesday is the most anxiety provoking day of the week, and that self-harm crises occur mainly in the early hours of the morning.

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

Préfecture de Var

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

App aimed at guiding and facilitating the integration of refugees and asylum seekers, addressing their demands and needs and helping them to achieve a quick and autonomous adaptation in the host community.

FIN(DA)WAY provides access to information on the rights of refugees and asylum seekers, while helping them find resources related to training and employment. After co-creation and testing sessions with more than 60 people, the main contents and information included in the digital application are the following: help in finding places to stay or eat, information on transportation and documentation, facilities for learning French, the possibility of storing each person’s documentation within the application, and a contact book with their location. In addition, social professionals can also have access to communicate and interact with users.

The objective of FIN(DA)WAY is that refugees and asylum seekers can access the tool during the process of the first reception, in order to achieve autonomy from the first moment and speed up their integration into the country. In addition, it is an easy-to-use application, free of charge, with offline access and available in six languages (French, Pashto, English, Arabic, Russian and Spanish).

It is a service that offers immediate and personalized information and is subject to change, adapting to new demands, contents and services.

Primero, a digital platform for the protection of children in migratory contexts

Primero, a digital platform for the protection of children in migratory contexts

UNICEF

Primero, a digital platform for the protection of children in migratory contexts

Open source software platform that helps social services, humanitarian and development workers manage data related to child protection through tools that facilitate case management, incident tracking, migrant child tracing and family reunification.

The platform collects and manages data on children encountered in emergency migration contexts, and combines proven tools, global best practices and the latest open source technology to offer social service and humanitarian protection workers an easy-to-use and scalable solution to their data management challenges.

Primero enables its users to document events and violations to provide protection programs with up-to-date information on risk factors and patterns of violations. At the same time, child victims of violence can be linked to the services they need and prevention measures can be implemented to mitigate future risks. The platform’s powerful analytics and reporting tools ensure that the data is actionable.

Primero offers intuitive digital forms and clear workflows to help document case management processes, from identification and registration, to assessment, case planning, referrals and transfers, and case closure. With robust monitoring capabilities including email notifications for certain processes.

The platform uses sophisticated matching technology to match follow-up requests made by caregivers with the records of children registered as separated or unaccompanied. Matching criteria can be configured to meet the needs of the context. These functions are supported by a comprehensive case management module to ensure that children receive appropriate care.

Primero is a progressive web application (PWA) and leverages the latest technology to combine the best of web and mobile apps. The web app works across all browsers, regardless of operating system and on any device (mobile, tablet, laptop). It requires no previous user experience and can also be used offline, so that social workers can manage their work from anywhere, wherever they are. At the same time it offers the security and efficiency of digital case management in low connectivity configurations.

myCarenet, community support network for people with dependency

myCarenet, community support network for people with dependency

myCarenet

myCarenet, community support network for people with dependency

Image from myCarenet.

App that allows the person with some kind of dependency or their reference relative to weave and co-create their own support network in their home and their usual environment.

This tool allows maintaining and increasing meaningful social relationships (family, friends, neighbours, etc.) from an inclusive and community point of view, and at the same time prevents an eventual feeling of unwanted loneliness.

The person can contact and contract professional social and health care services on demand, or contact and receive community support for activities of daily living. In this way, myCarenet makes it possible to share the burden of care, lightening the load of the main caregiver.

In addition, both people with dependency and their support (family, community or professional) can access continuous and personalized training that promotes self-care and enables support persons to carry out a quality social and care task.

On the other hand, within the values of the circular economy, myCarenet promotes dignified and regulated work for people with difficulties in finding work and who, with a correct training itinerary, can find employment stability in the social and healthcare sector.

myCarenet

Reconnect, a professional app to ensure the continuity of social insertion pathways

Reconnect, a professional app to ensure the continuity of social insertion pathways

Groupe SOS

Reconnect, a professional app to ensure the continuity of social insertion pathways

Image from Reconnect webpage.

Work app for social professionals, which gives them all the information they need to support users: check their history, update their status, record meeting reports, schedule reminders for upcoming events, find documents and contacts useful, etc. It also allows you to inform team members of the situation of a person being cared for. And, in the event of a job replacement, the new professional can quickly get an overview of the ongoing procedures and the next steps to take in relation to each of the users.

In addition, it allows you to follow in real time the number of places available in services, accommodation and activities, and find the people who need them; and automatically analyze data statistics related to the people being cared for and assessing the impact of social intervention.

The ergonomics of the application have been specially worked with social professionals and third sector entities so that the management is very simple and allows the professionals to concentrate on accompanying the people being cared for. Co-design with third sector entities also allows you to provide solutions tailored to the specifics of the sector’s programs and services. And, in addition, the configuration of the system allows to satisfy the specific operational needs of each social entity.

Reconnect

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Intermedia

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Image from the Intermedia website.

Digital platform for the selection of professional profiles, especially aimed at people with vulnerabilities, which differs from other portals in the fact that it is able to make an intelligent matching of skills between job offers and candidates, and does not discriminate based on learned patterns.

This is a paradigm shift since, instead of working like other recruitment platforms that only take into account the candidate’s training and work experience as reflected in a CV, IntermediaJOB also values the rest of the learning that the candidate has acquired throughout his life, both in the training and professional and personal fields. This makes the match between the applicant and the company much more reliable than with other portals.

This tool is only possible thanks to innovation, which is why it is awaiting the incorporation of machine learning, a technology that would improve the reliability of the skills match, as well as big data to take advantage of successful experiences, or the use of bots to make technology more accessible to people.

What has already been implemented are the algorithms used by IntermediaJOB. The platform excludes all those better-positioned candidates who have more knowledge than necessary in a workplace, as well as those that value people of one gender more than another, for the simple fact that they follow learned patterns.

Beyond being just a platform where job offers can be posted, it also allows students to find their university internships.

IntermediaJob

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

e-NABLE

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

Image from Enable the future Instagram profile

Online community of 10,000 people worldwide who voluntarily use their 3D printers to create hand and arm prostheses for adults and children who need it.

Individuals and organizations who wish to collaborate with the cause access the web to find users from more than 100 countries who need a prosthetic and have posted photographs showing and explaining the required prosthetic. The voluntary, then, contacts this person, downloads all the necessary information from the website, and adapts the available designs, which are in open source and free of rights, to the specific need of the person who will benefit. Once the prosthesis is printed, the voluntary person disinterestedly forwards it to the final beneficiary, who often lives in another country or continent.

In this way, through domestic manufacturing technology, people with low resources who cannot access a prosthetic because of their high price and/or the need to adapt them to children’s growth can have a free and customised prosthetic.
As an online portal, each can connect with people demanding from all over the world, although also can easily find plaintiffs living nearby and deliver the prosthetic to them personally.

e-NABLE

DPR, a smart tool to facilitate the work of primary care social service professionals

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

DPR, a smart tool to facilitate the work of primary care social service professionals

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Ajuntament de Barcelona Àrea de drets socials

WACS, automated and massive call service to vulnerable people

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

WACS, automated and massive call service to vulnerable people

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Bringing Ingenuity to Life

Helpper, people with support needs connect with people willing to help them

Helpper, people with support needs connect with people willing to help them

Helpper

Helpper, people with support needs connect with people willing to help them

Young helpper helping an elderly woman to do groceries. Retrieved from Helpper’s website.

Service that connects people who need some support for their daily life tasks (helppies), with people close to them, in the same neighbourhood or village, who are willing to help them (helppers).

Helppper is a model that seeks the comfort of both sides, because it allows helppers to specify what their availability is (schedule, types of service they can offer, if they offer it free or with remuneration, etc.); and the helppies to select the support to be received (what person, for which support needs, schedule, modality, price, etc.). Helpper offers three subscription modalities: Basic, Standard and Premium, to make it easier for each person to personify the level of assistance they want to receive.

People with disabilities, with chronic diseases, elderly people, parents and mothers who are very busy, and even carers who need help in caring for dependents, can access the service.

The types of assistance or possible tasks to offer/receive include: small home repairs; food aid; support with administrative processes; travel and transport support; company to mitigate unwanted loneliness; babysitting; etc.

The service is available in French and Dutch.

Helpper