Soy Cappaz, support for the autonomous life of people with intellectual disabilities

Soy Cappaz, support for the autonomous life of people with intellectual disabilities

Fundació Mapfre i Fundació GMP

Soy Cappaz, support for the autonomous life of people with intellectual disabilities

Mobile application that promotes the autonomy of people with intellectual disabilities in their daily life and work environments. The tool increases the freedom and security of the person with a disability, and the peace of mind of their professional or family members, thanks to better coordination between the user and the support staff, who can follow the activity of the person with a disability with alerts and in real time.

Soy Cappaz has 4 main functionalities: calendar, where I am, my work and I need help. The first one, calendar, allows remembering important appointments and is synchronised with Google Calendar, so that it can be updated by a support person from any device. Secondly, the where I am function is useful for commuting and keeps support people informed of delays or detours. My Jobs has personalised videos on specific tasks (such as how to use the printer at work or how to put the washing machine on) and can be activated by scanning sticker barcodes. Finally, the I need help button allows you to communicate directly with support people in case of an emergency.

It is an easy-to-use tool adapted to the needs of the target group, including tutorials on how to use it. The aim is to reduce the employment gap suffered by people with intellectual disabilities through a practical and simple tool that facilitates their daily and working life.   

Crisis text line, suicide prevention through artificial intelligence

Crisis text line, suicide prevention through artificial intelligence

Crisis Text Line

Crisis text line, suicide prevention through artificial intelligence

Suicide prevention hotline which, in addition to offering accompaniment, emotional support and home interventions to thousands of people going through difficult situations, has an algorithm that allows the service’s volunteers to identify which people are at high risk of suicide and therefore need more urgent intervention.

The service works in such a way that the person in crisis sends a message saying “HOME” to the number 741741, and a specialised volunteer responds quickly and in real time. The service goes out of its way to help people in times of distress or crisis by listening to them, reassuring them, and offering suggestions for overcoming their difficulties.

As a service that receives thousands of requests, deciding who to help first in times of floods of messages can be a life-or-death decision. That’s why Crisis Text Line uses an algorithm to identify people at high risk of suicide and to be able to intervene as quickly as possible in these cases.

Using machine learning, the artificial intelligence algorithm analyses the words and emojis that may indicate that a person is at high risk of suicidal ideation or self-harm. The system developed is based on the analysis of 30 million messages that the service has exchanged with users in recent years, and is thus able to position as an emergency those conversations with high-risk patterns that need to be attended to more urgently. As a result, 94% of people at serious and imminent risk of suicide receive an intervention in less than 5 minutes.

In addition, the data collected provides the service with very relevant information about the mental health of the clients. For example, it has concluded that Wednesday is the most anxiety provoking day of the week, and that self-harm crises occur mainly in the early hours of the morning.

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

City Council of El Prat de Llobregat, ABD (Asociación Bienestar y Desarrollo)

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

Supermarket that combines the distribution of food and other basic necessities to people assisted by the social services who cannot guarantee their right to food through the ordinary food distribution market, with the insertion of people with difficulties in accessing the labour market into the productive fabric of the municipality’s own food sector.

La Botiga operates as a supermarket open to the entire population, which also offers an adapted circuit for people referred by the basic social services of the municipality. It is organised on a self-service and/or assisted sales model, where food, hygiene, cleaning and other goods can be purchased. Users of social services can access by appointment, and before entering the space where they can buy food, they pass through a multipurpose room where group and community dynamics are carried out based on conversations between the people involved in the project. Moreover, with a circular logic, the people who make use of the space are involved in the management of the space, based on the principles of cooperativism and the Social and Solidarity Economy.

On the other hand, at La Botiga, the beneficiaries do not collect batches of food, but, through a system of points, choose the products they need themselves. These points, which are equivalent to the money to make the purchase, are assigned to them through the social services prescription sheet, depending on the situation of each person or family. In this way, La Botiga’s model seeks to overcome the welfare model in the field of food distribution.

La Botiga also uses the traditional supply channels of fruit and vegetables and other local products from the Baix Llobregat Agricultural Park and local businesses. This local economic fabric provides a product of solidarity, and at the same time strengthens the circuits that seek to reduce food waste through the reuse of the surplus generated, which also has an impact on improving the environmental health of the municipality.

In addition to the food guarantee service and projects to work on social skills or job skills, other activities and workshops are also carried out, for example to promote healthy eating habits or to encourage intercultural dialogue between users from different backgrounds.

Cozy Cloud, accessible technology for digitally illiterate people

Cozy Cloud, accessible technology for digitally illiterate people

CEMEA

Cozy Cloud, accessible technology for digitally illiterate people

Personal data platform for digitally illiterate people, especially the elderly and people from low-income households. It aims to solve their digital exclusion through a digital channel that is close and very easy to use.

It offers users an intelligent and decentralised data storage system, which allows secure control of one’s own data. Cozy brings together several services (storage applications, bank aggregator, password, contact and photo manager) and data, simplifying use with simple and easy-to-use functions: direct links to share a folder or document, password management with automatic generation of strong passwords, automatic online data retrieval with a simple click, alerts and help to monitor the budget, etc.

The user has a USB key with which he can open his Cozy digital home from any computer. The content of this key is systematically synchronised to the user’s digital home. The USB key physically symbolises the possession of their data (and also, for certain groups, the security of not running the risk of losing a photo, a letter, a diploma… the only witnesses of their history), although it will of course be kept in a cloud. The password is really just the simplified access key to your personal space, inaccessible without a password. The browser – Firefox – is installed and configured to the key and therefore the user does not leave any personal data (cookie, browsing history, etc.) on the computer where he/she enters the key to access his/her personal space.

It includes Cozy Cloud, a data storage service in the cloud that preserves privacy and allows automatic import of your own documents, such as invoices, online purchases or bank details (Cozy Collect), access to documentation from any synchronised device (Cozy Drive) and a backup copy of photographs available when you need them (Cozy Photos).

InterRAI, a comprehensive geriatric assessment instrument

InterRAI, a comprehensive geriatric assessment instrument

InterRAI

InterRAI, a comprehensive geriatric assessment instrument

A set of multidimensional geriatric assessment instruments designed to determine the psychosocial and functional capacity and needs of the elderly. The aim is to develop a comprehensive treatment and long-term follow-up plan based on a set of standardized items that can be used in various care settings.

InterRai works in such a way that social and health professionals talk to users and their families (people over 65 years of age), while making observations and using other information. The assessor codes this information with software that creates a picture of the person’s functional, social and health needs and opportunities, as well as individualized and specialized care support that is included in an anonymous database. Data collected from the population can be used for planning, research and service development.

Outcomes include validated scales and measures, as well as action points that trigger social, health and potential rehabilitation problems. Subsequently, each person can be followed up and their progress monitored. In addition, a complete profile of each user is created, minimizing the assessment burden and ensuring an individual perspective.

The tool is committed to improving health and social care around the world to ensure affordable, quality access to all people. When data becomes the core of understanding the care needs of older people, digital tools and proven solutions that can be applied on a large scale to help older people, caregivers and policy makers are needed to be used.

Seeing Al, an app that explains to blind people the world around them.

Seeing Al, an app that explains to blind people the world around them.

Microsoft

Seeing Al, an app that explains to blind people the world around them.

A free mobile application designed for people who are blind or visually impaired, based on Artificial Intelligence and Cognitive Services technologies, which facilitates the recognition of the environment and audio description of people, objects and texts.

Seeing Al has several channels, including the reading of short texts through the camera, document recognition, identification of products in packaging and access to information such as expiration date or processing through barcode scanning, as well as facial and environmental recognition.

Person recognition allows a refined description of space, where it not only describes in a simple way the elements of a room (such as a chair and three people), but is able to tell which people are involved (e.g. family or friends). In addition, it also identifies the people in the photographs.

The design is inclusive and the testing process has actively involved people with disabilities through non-profit organizations around the world. It is an example of the benefits of co-design.


Talking Mats, a visual communication tool for people with communication difficulties.

Talking Mats, a visual communication tool for people with communication difficulties.

Talking Mats

Talking Mats, a visual communication tool for people with communication difficulties.

Talking pad that facilitates communication for people with communication difficulties (dementia, autism and brain injuries, among others). It is a versatile resource that allows to increase the communicative capacity in an effective and innovative way.

The tool works with three sets of communication symbols and images. First, there are thematic cards that define the topic of discussion, e.g., home life. Secondly, there are option cards within this, such as pets, or household cleaning. Finally, the Likert scale is provided, a rating scale that allows you to place yourself between three points: good, bad, and somewhere in between. Once the three sets of symbols have been presented, the participant can say how he/she feels about each card, placing it on the scale and with the possibility of moving them if there is a change of opinion. In addition, the tool is available in physical and digital format.

The project has an impact on various social sectors, especially education, social and health care and justice. At the educational level, children can express their feelings, visions and aspirations, i.e. have a voice with an impact. At the socio-health level, a framework for decision making and support in planning and self-management of needs is provided. It is important to take into account the wishes of each individual. In the field of justice, Talking Mates allows to open conversations on various topics, providing a structure that allows the expression of what is important and the comparison of various points of view.

It is a tool for thought and expression, with the aim of reducing the impact of communication difficulties for the people who use it. Talking Mates supports comprehension by allowing the processing of concepts through the breakdown of information, giving time to respond and reducing memory requirements. In addition, the quality of the information is improved by giving control to the respondent and providing a structured framework for open-ended questions.

DoppelPlus, engaging low-income households in the fight against climate change

DoppelPlus, engaging low-income households in the fight against climate change

DoppelPlus

DoppelPlus, engaging low-income households in the fight against climate change

Project that helps low-income households become ambassadors of the transition to clean energy and promotes changes in the daily behavior of households in relation to climate change, a group particularly vulnerable to its consequences.

The initiative consists of sending starter kits to low-income families to optimize their daily consumption. In this way, they save money and also contribute to the energy transition. The aim is to reduce energy costs while improving their financial situation and quality of life.

The project is implemented by means of personalized guidance, whereby families receive advice on how to protect the climate, as well as tailored measures such as training programs or teaching the basics of climate protection. The initiative offers multiplier measures for climate protection and increased energy efficiency in areas such as housing, heating, electricity, mobility, consumption and food.

DoppelPlus has also trained 1,000 families in the Tyrol (Austria) to become ambassadors of the clean energy transition, with annual savings of €200 per household. Long-term partnerships have also been forged with energy suppliers, cultural organizations, social housing companies and an extensive communication campaign to raise awareness of energy issues. The project creates a win-win situation for everyone: the environment and the household budget.

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

Préfecture de Var

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

App aimed at guiding and facilitating the integration of refugees and asylum seekers, addressing their demands and needs and helping them to achieve a quick and autonomous adaptation in the host community.

FIN(DA)WAY provides access to information on the rights of refugees and asylum seekers, while helping them find resources related to training and employment. After co-creation and testing sessions with more than 60 people, the main contents and information included in the digital application are the following: help in finding places to stay or eat, information on transportation and documentation, facilities for learning French, the possibility of storing each person’s documentation within the application, and a contact book with their location. In addition, social professionals can also have access to communicate and interact with users.

The objective of FIN(DA)WAY is that refugees and asylum seekers can access the tool during the process of the first reception, in order to achieve autonomy from the first moment and speed up their integration into the country. In addition, it is an easy-to-use application, free of charge, with offline access and available in six languages (French, Pashto, English, Arabic, Russian and Spanish).

It is a service that offers immediate and personalized information and is subject to change, adapting to new demands, contents and services.

CRE-e, a multichannel guidance for employability

CRE-e, a multichannel guidance for employability

Red Cross

CRE-e, a multichannel guidance for employability

Remote service to guide unemployed people in their job search, aimed at resolving doubts and accompanying them in the employability process through different channels and online activities.

Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.

Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.

In addition, the CRE-e multichannel has a content platform accessible to everyone free of charge. There are two main tools; the first is online conferences that aim to help people improve their employability. Each week they invite expert speakers to talk about various topics: employment and training resources, job search tools, labor market, and possible market niches. They also discuss specific initiatives aimed at young people, tips to give visibility to the curriculum for people over 50, and tools to work on digital skills, among others. Secondly, within the web platform there are all kinds of key resources so that people can resolve doubts autonomously. In addition, specific content on women’s issues (gender violence, labor rights, etc.) is included.

CRE-e complements the personalized itineraries that have been developed in Red Cross since 2014 for people at risk of social exclusion, a comprehensive response to people who present diverse situations and trajectories, in order to alleviate the situation of vulnerability they live in.