Vangin, integration of social services into a single citizen portal 

Publications Bank of innovations

Vangin, integration of social services into a single citizen portal 

Talgildu Føroya

samleikin taenastuveitarar 730x365 2x

Portal that brings together in one place all the digital services of the various public institutions of the Faroe Islands (Denmark), including social services, to provide citizens access to information and management of all types of procedures. 

Vangin has become an example of digitalization in the public sector worldwide, placing the Faroe Islands in a leading position. Vangin centralizes all services in this Danish territory and is available to everyone over 15 years of age with a Faroese personal identification number. The previous and key step to use this tool is the registration through Samleikin, which is the electronic authentication used in the Faroe Islands. 

Vangin offers a wide range of self-service services from various providers, and social and welfare services are included in them. Thus, citizens can easily carry out often complex online procedures, such as applying for official documents, registering for social programs or submitting applications for public services, without having to physically travel to the institutions. It also offers a personal calendar that allows to keep track of appointments, facilitating the organization of citizenship from reminders of relevant deadlines. Furthermore, Vangin provides a secure mailbox called Mínboks, which allows receiving and sending messages related to the issues that are of interest to each individual, guaranteeing at all times the confidentiality and security of communication.  

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

LifeCompanion, a customisable assistant for people who have difficulty communicating orally

Publications Bank of innovations

LifeCompanion, a customisable assistant for people who have difficulty communicating orally

Centre Mutualiste de Kerpape

Assistive Technology 1

Personalised digital assistant that provides communication assistance and access to information technologies. It is free and open source and facilitates oral communication for people with difficulties.

LifeCompanion is a highly customisable and flexible assistant, so it can be used in different contexts, but it is mainly intended to facilitate computer access and communication. In fact, one of the outstanding features of LifeCompanion is its integrated speech synthesis, which allows users to communicate using speech. LifeCompanion thus aims to promote the social participation and autonomy of its users in areas such as communication, access to information technologies, education and employment. It also contributes to establishing social links, especially with caregivers and professionals close to them.

LifeCompanion works in such a way that it adjusts to the individual’s motor, visual, auditory or cognitive abilities and development. For example, it enables pictographic and phonetic communication, as it includes a vocabulary tree with pictograms and pictures and a customised phoneme communication keyboard. Digital keyboards can also be customised and typing can be accelerated with advanced word prediction. Among other functions, LifeCompanion also facilitates motor accessibility, anticipating movement and with advanced configurations in this area. In this regard, it is important to note that it has been co-designed by and in close collaboration with end users.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Rural Care, innovation in care for rural dependents 

Publications Bank of innovations

Rural Care, innovation in care for rural dependents 

Castilla y León Social Services, Junta de Castilla y León, Diputación provincial de Valladolid, Fundation Persones, Plena inclusión Castilla y León, European Social Network

An innovative project that offers social support, health care and opportunities for participation in the community to people with dependency, disability or chronic illness living in rural areas. It aims to enable people to remain at home with security, quality of life and dignity, maintaining their life project and daily routine. 

rural care asistencia mayores

In rural areas, which in recent years have been dominated by an ageing population, families, communities and volunteers play a crucial role in well-being. The Rural Care project stems from the desire to ensure active ageing around the home and is based on the premise that community participation is essential. This initiative is implemented in the province of Valladolid, in a rural context. Thus, this project, which is part of a European initiative for innovation in social services, is designed for people who are in situations of dependency and require constant support and care. 

In this sense, the aim is to guarantee the dignity of people, ensuring their autonomy and respecting their preferences and wishes. Rural Care also focuses on the families and carers of the project participants, providing them with support to reconcile care tasks with personal, social and working life, as well as to ensure their own health.  

This project stands out for its multi-level partnership of public and private actors, as well as for the coordination of social and health services at different levels. The Support Plan developed for each project participant includes different professionals: a coordinator, a case manager, a reference professional at home and in the community, among others. Among the support actions, it is worth highlighting that the home is also adapted and a personalised community participation programme is designed. In this sense, it is worth highlighting the fact that one of the project’s objectives is to dynamise the rural territory, local occupation, community involvement and social cohesion. 

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Barnahus, care service for child victims of sexual abuse

Publications Bank of innovations

Barnahus, care service for child victims of sexual abuse

Catalan Government, Save The Children

A pioneering integrated unit in Catalonia and Spain, made up of a specialised multidisciplinary team, whose objective is to avoid the re-victimisation of children and adolescents who are victims of sexual abuse and to provide all the necessary care in a single space.

Barnahus is a project to help children and young people –from 0 to 18 years of age– who have suffered sexual abuse and to prevent aggression against minors. It puts the victim of sexual abuse at the centre, working in a single space with all the care services they need and minimising the traumatic experience of reliving the aggression. This avoids victims having to go through courts, police stations, hospitals and children’s services. It is promoted by Save the Children and is supported by five Catalan government departments, mainly the Social Rights department, but in coordination with the Health, Education, Justice and Interior departments.

Barnahus has a welcoming and friendly appearance to provide security, comfort and confidence to children and their families. There are separate rooms to preserve privacy, a kitchen-dining room, offices and a medical examination room. The psychosocial team –consisting of psychologists and social workers with a coordinator– works full time, 24 hours a day, every day of the year, and also offers translation services.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Mixed Living, residents who live with and collaborate with highly vulnerable people

Publications Bank of innovations

Mixed Living, residents who live with and collaborate with highly vulnerable people

Tussenvoorziening

Mixed social housing blocks of flats where homeless and economically vulnerable people live together, which is beneficial for both groups. It facilitates access to housing more quickly for many people while the community activities carried out in the buildings promote social reintegration and break down the social isolation and stigmatisation of homeless people.

Mixed Living is a form of housing in which 70% of the people who live there are on low incomes and in need of social housing and the remaining 30% are people who are vulnerable, usually homeless people who are beneficiaries of the Housing First programme. Both parties must comply with the previously established conditions of commitment and rules, mainly regarding the care of the environment they share. Participating in this social accompaniment programme is advantageous for people in the first group, reducing their waiting time for access to social housing.

It is also clearly favourable for homeless people —and not only, because the programme is also aimed at people with a lack of social network or psychological problems— for whom the contact and cohabitation with other residents facilitates their social reintegration. In this sense, the shared housing enables proximity between the two groups with common meeting spaces that make it easier for them to have coffee, watch a football match or look after the courtyard. The project is supervised by professionals who visit the block of flats at least once a week and are responsible for assessing and managing the functioning of the cohabitation.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

iCalidad, a technological tool for the quality of life of people with ASD

Publications Bank of innovations

iCalidad, a technological tool for the quality of life of people with ASD

Red para la Calidad de Vida, Autismo España

Assessment and support tool to improve the quality of life of people with Autism Spectrum Disorder (ASD) and their families. With an innovative methodology, the aspects that most affect the quality of life of a person are assessed and individualised support plans are designed, adapted to the needs, interests and expectations.

iCalidad is, therefore, a collaborative technological tool that corresponds to a system for assessing the quality of life of people with Autism spectrum disorder (ASD). It was born out of the realisation that the assessment of this disorder is subjective and that the assessment instruments are often not adapted to the reality of the people who suffer from it, as pointed out by the advances in knowledge that show that ASD manifests itself in a very specific way in each case.

It is flexible and works in such a way that the perspective of the person with ASD is integrated into the design of their own plan, as are the families and professionals who know them best. These people constitute the evaluation team and respond individually to a questionnaire formulated by iCalidad. The technological tool systematises and compares, and also generates a quality report that integrates the responses of all the team members. It is the team that is responsible for evaluating it together with the aim of designing –by consensus– a personalised and optimal support plan.

Thus, iCalidad enables people with ASD to participate in making decisions about their lives and to achieve meaningful personal goals. It also enables families and professionals to collaborate and offer appropriate support to the person with the disorder. Finally, iQuality enables organisations to provide quality support and to respond –appropriately and innovatively– to the priorities, interests and needs of people with ASD.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Mano, an app for social professionals working on the streets and in shelters

Publications Bank of innovations

Mano, an app for social professionals working on the streets and in shelters

Associació AURORE

Free app that facilitates and helps to improve the work of public service professionals working with vulnerable people, on the street and in sheltered areas.

Mano is a freely accessible application for smartphones that allows workers to continuously and closely monitor the people they follow during reception procedures and activities. It also has a web interface for computers. It thus makes it possible to complete and consult the medical-social files of these people, avoiding the loss of information and the need to constantly renew it. In addition, it also allows workers and their respective teams to have all tasks grouped together –those already carried out and planned– and to be alerted to future deadlines and commitments. It also automatically generates anonymous statistics and reports.

All of this guarantees the protection of the data of the people accompanied, which are encrypted and only the people who form part of the monitoring team have access to them. In fact, Mano’s functionalities have been specially conceived and designed by the users who use them and, for this reason, the tool is constantly being improved. The users have been trained by Mano, both on the streets and in the reception areas, as well as in telephone assistance.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Publications Bank of innovations

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Beta.gouv.fr, CNIL, CAF, Assurance maladie, Agefiph, Pôle Emploi, Assurance retraite, Crous, Anah, Anil

A fast and efficient tool that informs the French population about the social assistance they are entitled to receive. Powered by several public and private actors and with an individualized online service, the simulator estimates to users the assistance benefits that are due to each of them.


The Simulateur Aides Sociale was born out of the realization that a large part of French citizens are unaware of the many social systems and benefits –both national and local– to which they are entitled and from which they can benefit. In France, billions of euros of social assistance do not find beneficiaries, either due to lack of awareness, demand or receipt, resulting in the loss of considerable income per household. The simulator, launched by the French government and in partnership with various associations and companies in the technology sector, aims to combat the high rate of non-appeals for social assistance by informing and guiding among the many existing aids.

It is a free tool that enhances the rights to social assistance of each person with a very simple and effective operation. With guaranteed anonymity and confidentiality of information, each user is asked to answer a few questions about family and professional life. Then, in a few minutes, the simulator classifies more than 1,000 social systems and lists the benefits available to each person according to their personal situation. Once the user is aware of the benefits, the relevant claims can be made and the financial aid can be received.

The benefits available in the simulator are grouped according to their function (health, housing, transport, professional integration, family, etc.) and are both national and departmental, depending on the place of residence entered by the user. However, it should be borne in mind that the result obtained from the simulation is indicative and does not guarantee that the user will end up receiving the aid, as only the organization empowered to grant it can decide whether the user is actually eligible.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Confidant, an application for remote care of children and the elderly

Publications Bank of innovations

Confidant, an application for remote care of children and the elderly

Confidant

A technological tool that facilitates the care of people who need regular care or supervision, especially dependent elderly people and minors. It reduces the worry and anguish of not being able to locate loved ones and allows vulnerability to be addressed through innovative technology.

The Confidant app works in such a way that it allows access to mobile devices –phones, smart watches, tablets, etc.– of the people to be cared for. It makes it possible to geolocate them in real time and contact them easily to ensure their well-being at all times. In addition, the app has several functions that can be configured: obtaining a record of activity –of the applications consulted, calls made and sites visited by the controlled device–, partial blocking –of certain applications– or total blocking of the device, preventing the linked device from being switched off and receiving notifications in the event that it has a low battery level, among others. It also has an anti-theft function, allowing the user to know the location in real time and to avoid a forced shutdown of the device.

It is, therefore, a highly personalised tool, adaptable to the diverse needs –mainly depending on age– of the confidants or people receiving care. Confidant can be especially useful for educating children to make good use of technology and avoid situations of cyberbullying. In the case of older people, the option of a smart watch may be relevant for people who are not used to the use of new technologies.

Confidant is easy to download and allows a one-week free trial. It guarantees security, privacy and transparency. To avoid potential misuse, the app cannot be installed in stealth: whenever it is activated, a notification is sent to the monitored device. In this sense, it allows the option to activate these functions only in case of emergency, only when the person does not respond to several calls.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Able4Work, a digital tool to support the integration of vulnerable young people into the labour market

Publications Bank of innovations

Able4Work, a digital tool to support the integration of vulnerable young people into the labour market

Probens, SeaTeach, DanmarComputers, Knowl, Multitudei Gävle AB, Werkstatt-Berufskolleg

Able4Work is the digital tool that facilitates the process of finding a job for young people who are often in a situation of social vulnerability. It is designed for young people from disadvantaged backgrounds and aims to offer them support and accompaniment during the complex stages of their job search. In this way, it helps them to redirect their present and future socio-labour situation, facilitating interaction and contact with social workers.

It is an online platform and functional app, available and free to use for both mentors and interested users. It offers support in the process of searching for employment or educational programmes, adapting to the needs of vulnerable young people. Thus, it is mainly aimed at young people between 18 and 35 years old in a situation of social vulnerability -new immigrants, ethnic minorities, economic problems, etc.- and, consequently, at risk of social exclusion. The app also targets mentors and youth workers who implement the socio-occupational and educational insertion programmes digitally and partially remotely, offering support, advice and guidance to vulnerable young people.

Able4Work works in a way that allows young users to easily interact with the social workers and mentors assigned to them –including a chat– and social workers to better follow up and monitor tasks. In addition, the digital tool allows young people to constantly monitor the phases and progress of their pathway –with a calendar showing guidance actions and pending tasks– and to receive notifications about job and educational possibilities. In this way, it increases the autonomy of programme participants and promotes the value of self-responsibility among young people in the job search process.

Finally, the app has gamification elements that make it interactive and engaging, which motivates young people to meet the objectives of their pathways. As a result, the app Able4work reduces the high drop-out rates of Youth Guarantee programmes, improving their efficiency and success.

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.