Crisis text line, suicide prevention through artificial intelligence

Crisis text line, suicide prevention through artificial intelligence

Crisis Text Line

Crisis text line, suicide prevention through artificial intelligence

Suicide prevention hotline which, in addition to offering accompaniment, emotional support and home interventions to thousands of people going through difficult situations, has an algorithm that allows the service’s volunteers to identify which people are at high risk of suicide and therefore need more urgent intervention.

The service works in such a way that the person in crisis sends a message saying “HOME” to the number 741741, and a specialised volunteer responds quickly and in real time. The service goes out of its way to help people in times of distress or crisis by listening to them, reassuring them, and offering suggestions for overcoming their difficulties.

As a service that receives thousands of requests, deciding who to help first in times of floods of messages can be a life-or-death decision. That’s why Crisis Text Line uses an algorithm to identify people at high risk of suicide and to be able to intervene as quickly as possible in these cases.

Using machine learning, the artificial intelligence algorithm analyses the words and emojis that may indicate that a person is at high risk of suicidal ideation or self-harm. The system developed is based on the analysis of 30 million messages that the service has exchanged with users in recent years, and is thus able to position as an emergency those conversations with high-risk patterns that need to be attended to more urgently. As a result, 94% of people at serious and imminent risk of suicide receive an intervention in less than 5 minutes.

In addition, the data collected provides the service with very relevant information about the mental health of the clients. For example, it has concluded that Wednesday is the most anxiety provoking day of the week, and that self-harm crises occur mainly in the early hours of the morning.

Inclusively, a digital job search platform for people with disabilities

Inclusively, a digital job search platform for people with disabilities

Inclusively

Inclusively, a digital job search platform for people with disabilities

Image from Inclusively.

Digital platform for the labor inclusion of people with disabilities, whether physical, intellectual, sensory or mental illness. It connects people with disabilities with companies committed to providing jobs adapted to their needs. In addition, it also has job counselors who work directly with candidates to improve their profile and accompany them in their job research.

The platform works in such a way that candidates can filter job offers according to the conditions they need, for example, physical accessibility, screen readers, flexible working hours, etc. The goal is that companies, no matter what size they are, offer the right jobs based on the skills, abilities and experience of each candidate.

On the other hand, in order to guarantee the right working conditions for the jobs, the platform offers training to companies so that they can adapt their work environments so that workers with disabilities can develop their full potential.

It is a platform that offers equal opportunities in job research to people with disabilities, as well as the opportunity for companies to find talent and experience among these group of people.

Inclusively

Woebot, self-help chat for dealing with mental and emotional discomfort

Woebot, self-help chat for dealing with mental and emotional discomfort

Woebot Health

Woebot, self-help chat for dealing with mental and emotional discomfort

Image from Woebot

A chatbot that helps to manage moods, learn about oneself and cope with mental and emotional distress.

In a cognitive behavioural therapy framework, Woebot asks the user how they are feeling and what is going on in their life in a short conversation format. Woebot also talks about mental health and emotional well-being, and shares videos and other useful tools to address the user’s mood and other needs related to their mental and emotional well-being. Woebot is like a self-help book that adapts to each person’s different needs and concerns.

Woebot uses a combination of natural language processing, psychological expertise, excellent writing and a sense of humour to create an informative and friendly conversational experience.

In a study conducted by Stanford University, Woebot use was shown to generate significant reductions in anxiety and depression, primarily in people aged 18-28 who had spoken to Woebot on a near-daily basis.

Woeboth Health

SOM Salut Mental 360, digital platform to guide, accompany and raise awareness of mental health issues

SOM Salut Mental 360, digital platform to guide, accompany and raise awareness of mental health issues

Sant Joan de Déu

SOM Salut Mental 360, digital platform to guide, accompany and raise awareness of mental health issues

Image from Pexels.

A digital platform based on co-creation between users, family members, healthcare professionals, the social sector and the educational environment, and the general public, which aims to inform, accompany, empower and raise awareness of mental health.

The portal incorporates up-to-date content in the field of mental health and will progressively expand the diversity of formats. The aim is to create an intelligent platform that offers content adapted to the preferences of the individual and generates an optimal user experience. In addition, users are the main prescribers of the platform, making it a reliable and secure source of information for anyone who needs accurate information on the field of mental health.

SOM Salut Mental 360 currently offers digital meetings, expert consultation sessions, witnesses from health professionals, users, family members, educators and associations, as well as informative and monographic articles, among others. All the information on the platform is reviewed by a multidisciplinary scientific committee to guarantee the veracity of the information.

The project also offers thematic portals where you can find all the information on a topic or pathology. The first three are focused on eating disorders (ED), autism spectrum disorders (ASD) and depressive disorders.

SOM Salud Mental 360

Apptu@, an app that helps break isolation and alleviate stigma in mental health

Apptu@, an app that helps break isolation and alleviate stigma in mental health

Grup ATRA

Apptu@, an app that helps break isolation and alleviate stigma in mental health

Image from the Grup ATRA website.

Innovative, interactive and close mobile app that allows for more continuous, close and close contact between users, professionals and volunteers of three mental health programs: Actua, Actua Jove and Actua Dona. This app also aims to raise public awareness about the collective suffering from mental health problems, while providing information that may be of interest to all citizens.

The three programmes included in Apptu@ are community-based, integrative and care-focused that provide support for life in a self-employed capacity for people with issues resulting from mental disorder, as well as women who have also suffered or suffer from male violence in parallel. With Apptu@, social contact between beneficiary and voluntary persons is enhanced.

The application is divided into two parts: one public and one private. Within the public, which is destined for any individual in society – such as people from the mental health collective, health professionals and the social sector, people interested in volunteering, relatives, students, young people, collaborating administrations, etc. – you can know the Actua programmes, as well as the different services and resources that form the Grup ATRA. It also attempts to promote inclusive volunteering and networking. But basically, the app aims to give visibility to the people of the mental health collective, as this helps to break stereotypes and alleviate stigma.

As far as the private part is concerned, Apptu@ allows one to work agreements and goals individually with the users of the program, following them more directly and continuously over time and making them participants of the common project that is Actua.

Apptu@

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Circles, San Francisco (USA)

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Image taken from Unsplash.

Application that offers online support groups to help people struggling with mental and emotional health issues.

Through the use of artificial intelligence technology, Circles asks users a series of questions that allow them to relate automatically to groups of other people who are going through life-like problems: personality problems. or mental health, the sudden loss of a relative, a situation of sexist violence, permanent care of a dependent person, difficulties with raising children, the breakup of the couple, etc. Within these groups of eight people, a professional facilitator is assigned to help participants share their situation.

The aim is to get participants to share their stories and to generate a stable space for conversation and encounter between them that allows them to support each other from similar situations they have suffered.

During the Covid-19 pandemic, which paralyzed people’s ability to connect with others, Circles offered thousands of people the opportunity to find relief and mutual encouragement.

Circles is a private paid service. The first week of group therapy is free, and for the following ones you have to pay about € 26 per week.

Circles

MK360, immersive technology for the care and welfare of older people

MK360, immersive technology for the care and welfare of older people

Broomx and Grup Arrels

MK360, immersive technology for the care and welfare of older people

Users of the Grup Arrels enjoying an immersive experience. Retrieved from Broomx’s website.

Projector that allows immersive group experiences of 360 degrees to the range of services, residences, and open centres for older people to perform cognitive, physical, sensorial, and emotional stimulation activities with great therapeutic power.

Thanks to the collaboration between the Catalan company Broomx and the Foundation Grup Arrels, they have fostered diverse experiences of application of immersive technology MK360 in old users of different services: treatment of people with cognitive disorders, dementia and Alzheimer’s; the creation of relaxing spaces where music and images surround the users; funny and energizing experiences, such as the projection of a roller coaster tour; or the recreation of city sites in an immersive way, an experience that has been especially useful during the months of residential confinement due to Covid-19.

The 360-degree images that the Grup Arrels projected through the projectors MK360 of Broomx were recorded by the group’s own socio-sanitary professionals, using their mobile phones, in community and neighbourhood spaces (parks, markets, streets, etc.) in the city of Barcelona.

Broomx

Ipso, international service of psychosocial peer-to-peer support

Ipso, international service of psychosocial peer-to-peer support

International Psychosocial Organization (Ipso)

Ipso, international service of psychosocial peer-to-peer support

Peer-to-peer counselling session. Retrieved from Ipso’s website.

International mental health service and psychosocial support for peer-to-peer which offers offline and online in more than 20 languages (such as Arabic, Farsi, Punjabi, among others), and which today has more than 200,000 beneficiaries, mostly people who are immigrants, refugees or victims of armed conflicts.

Ipso counsellors are other persons of the same origin who are previously formed in Value Based Counselling, a type of short-term intervention that seeks to establish empathy with the person concerned and to support them without prejudice. In addition, the sociocultural plurality that allows this methodology makes it easier to adapt it to different contexts and to give service to a very high and diverse number of users.

It is a peer-to-peer service, which serves to empower both parties, and which at the same time seeks to prevent the hardships or traumatic situations that have been experienced from becoming chronic or leading to more serious problems, while helping in social integration.

Ipso services have spread widely in some countries such as Afghanistan, where it is present throughout the country through the public health service. The training of the counsellors is done mainly in Germany, in the headquarters of Ipso in Berlin, Erfurt and Hamburg, where they prepare people who are immigrated to do so. In other countries, such as Jordan, Iraq, Haiti and others, the Ipso service has also been extended through collaborating organisations.

Psychosocial support sessions can be performed face-to-face but also online through a secure video platform called ipso-care.com, and this has allowed the territorial scope of Ipso to become much broader, and at the same time indispensable during the Covid-19 pandemic.

It is available in more than twenty languages, such as Arabic, Farsi, English, French, Russian, Turkish, Punjabi and others, because it is considered vitally important that people who receive this service can express themselves in their mother tongue.

International Psychosocial Organization (Ipso)

DigiContact, remote and immediate social care service available 24h

DigiContact, remote and immediate social care service available 24h

DigiContact

DigiContact, remote and immediate social care service available 24h

DigiContact worker attending a client. Retrieved from the DigiContact website

Remote and immediate 24h care service for people with long-term care needs: disabled people, elderly people with dependency, people with mental health problems or addictions, etc. The service allows extra respite and support to these people’s non-professional carers, avoiding their saturation, and also offers them support if needed. Users can enrol in the service either individually or through social entities. The service adapts to the needs of each user (for example, calling to remind him of a medication, wake him up in the morning, etc.) according to what is established at the time of contracting the service; and, depending on the needs of the person, DigiContact complements online care with presence visits.

DigiContact works through an app that is very easy to use: only by pressing a button it does the call (with image) to be able to receive remote support and attention. The camera is located in the middle of the screen, making it easier to have a sense of proximity and making it possible for professionals to read the verbal and nonverbal signals of the user.

Professionals working in DigiContact (psychologists, nurses, social workers…) have a specialized training to meet all kinds of needs users can have online.

The DigiContact service has proved especially useful during the lockdown times of the Covid-19 pandemic. It is currently a service only available in Dutch.

DigiContact

Personal budgets, a new model that facilitates the autonomy and decision-making capacity of people with disabilities

Personal budgets, a new model that facilitates the autonomy and decision-making capacity of people with disabilities

Flemish Agency for Persons with Disabilities (VAPH, Flemish acronym), Support-Girona Foundation

Personal budgets, a new model that facilitates the autonomy and decision-making capacity of people with disabilities

User creating his Personal Budget with the help of an adviser

A system targeted at disabled people who need long-term care and support, which enables the individual to decide which services he or she wants to receive and how he or she wants to receive them. This is thanks to a Personal Budget that is allocated to him and that the person himself can decide how to spend it.

First, the person, who needs to be over 17 years old, makes a personal budget request, making an application to indicate what activities he wants to do, what support he has currently, whether these are sufficient or not to meet his needs, what are his strengths and weaknesses, etc. Once the request is made, a multidisciplinary team issues a report in which they objectively assess the needs of the person and the Personal Budget that would fit him best.

Once the Personal Budget is granted to the person, they will be able to decide freely, firstly, whether to receive it in the form of coupons or bank transfer. Secondly, what type of services they want to invest in: direct home care, participation in therapies, obtaining an individual supervisor for one day trips, hiring a transport company to manage their mobility, etc.

In this way, the Flemish system of Personal Budgets allows for long-term care which provides greater autonomy for disabled people in deciding how to meet their own needs on the basis of the range of services available.

VAPH