Digital Streetwork, social workers who assist young people through the Internet

Publications Bank of innovations

Digital Streetwork, social workers who assist young people through the Internet

Bavarian Youth Council

Digital Streetwork

Initiative that moves street work with youth to the Internet

Digital Streetwork is a project aimed at individuals between 14 and 27 years old, in which a team of specialists work with youth through chats, social networks, platforms, and phone calls. Some of these spaces include Instagram, Discord, and Reddit. The main objective is to support them in areas such as mental health, school, work, and interpersonal relationships.

Social workers are actively present online and reach out to young people who show a need for support through messages and posts. If they do not wish to establish communication, the conversation stops. Similarly, the workers can be contacted by users who require their help. The program consists of fourteen professionals, two for each local government in Bavaria.

The platform is free and anonymous. Digital workers maintain the confidentiality of conversations and receive training in online counseling and crisis management. In case they cannot address an issue, the professionals connect the youth with specialized organizations.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

BRUS, accompaniment to young people who live in families with situations of drug addiction

Publications Bank of innovations

BRUS, accompaniment to young people who live in families with situations of drug addiction

Center for Digital Paedagogik (CfDP)

BRUS

Program that seeks to break the taboo of addictions in families

BRUS is an initiative aimed at young people up to 24 years old who live in families affected by alcohol and drug addiction. The primary objective is to break the taboo surrounding these issues through in-person meetings and an anonymous chat service. Additionally, the program encourages young individuals to focus on their own needs rather than taking responsibility for situations they cannot control.

The online chat provides access to individuals who may initially be hesitant about seeking face-to-face treatment or are unable to physically attend a center. This virtual format allows vulnerable individuals to express their experiences, regardless of their location. Furthermore, the online platform enables safer and more confident self-expression, allowing them to articulate their feelings more effectively.

Users can choose whether they want to maintain continuity with the same therapist across multiple sessions or start anew each time and switch therapists. BRUS also facilitates communication for young people who have completed the therapeutic process but wish to stay connected with the center.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Barnahus, care service for child victims of sexual abuse

Publications Bank of innovations

Barnahus, care service for child victims of sexual abuse

Catalan Government, Save The Children

Imatges Posts Web 6 min 1

A pioneering integrated unit in Catalonia and Spain, made up of a specialised multidisciplinary team, whose objective is to avoid the re-victimisation of children and adolescents who are victims of sexual abuse and to provide all the necessary care in a single space.

Barnahus (children’s house in icelandic) is a project to help children and young people –from 0 to 18 years of age– who have suffered sexual abuse and to prevent aggression against minors. It puts the victim of sexual abuse at the centre, working in a single space with all the care services they need and minimising the traumatic experience of reliving the aggression. This avoids victims having to go through courts, police stations, hospitals and children’s services. It is promoted by Save the Children and is supported by five Catalan government departments, mainly the Social Rights department, but in coordination with the Health, Education, Justice and Interior departments.

Barnahus has a welcoming and friendly appearance to provide security, comfort and confidence to children and their families. There are separate rooms to preserve privacy, a kitchen-dining room, offices and a medical examination room. The psychosocial team –consisting of psychologists and social workers with a coordinator– works full time, 24 hours a day, every day of the year, and also offers translation services.

Catalonia already has centers in Tarragona, Manresa, and Lleida. In 2024, Intress, a partner entity of the iSocial Foundation, has promoted the opening of a Barnahus facility in Terrassa and in La Seu d’Urgell. On February 27th, the Idea Foundation, also a member of iSocial, will inaugurate a center in Granollers.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

e-Rueca, a virtual support for citizens at risk of exclusion

Publications Bank of innovations

e-Rueca, a virtual support for citizens at risk of exclusion

La Rueca Asociación

User using the eRueca application with the mobile phone

A virtual social center that provides information, guidance, and support to individuals facing social exclusion through a multi-channel online connection.

e-Rueca is available 24 hours a day, 365 days a year, and is a completely free service. The application is designed as a physical care center, a building with multiple floors and service rooms where users can find and interact with teams of professionals ready to help them, provide support, and offer information. The more than 10 technicians involved in this project provide user support in various intervention fields. Of the eight rooms that e-Rueca makes available to the user, five are dedicated to direct social and psychological care: the Psychology Room, the Work Room, the Legal and Immigration Room, the Social Care Room, and the Youth Room; in these rooms, they offer everything from legal advice for foreigners to mediation. They also provide answers to frequently asked questions related to each intervention area and a section of resources in text and video format. With these five rooms, the different needs for accompaniment and support of people in situations of social exclusion are covered, always taking into account their specific circumstances.

The remaining three rooms are: the Reception, which provides information about the project and its goals; the Exhibition Room, where tools and resources (hobbies, games, tests, infographics, etc.) are collected with the aim of raising awareness about situations and groups in social vulnerability; and the auditorium, a meeting space for third-sector professionals that includes updates related to online training, webinars, or events that the organization makes available to professionals.

Communication between users and professionals is possible through various channels. The most direct is instant chat, but it is also possible to make inquiries via SMS, WhatsApp, email, or video calls. If the user requests it, the possibility of face-to-face assistance with a hybrid option is also considered. The team of professionals responds within a maximum of 48 hours. Thus, in a simple way and through mobile devices, tablets, and computers, vulnerable individuals can contact and receive the attention they need quickly and efficiently.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

LifeCompanion, a customisable assistant for people who have difficulty communicating orally

Publications Bank of innovations

LifeCompanion, a customisable assistant for people who have difficulty communicating orally

Centre Mutualiste de Kerpape

Assistive Technology 1

Personalised digital assistant that provides communication assistance and access to information technologies. It is free and open source and facilitates oral communication for people with difficulties.

LifeCompanion is a highly customisable and flexible assistant, so it can be used in different contexts, but it is mainly intended to facilitate computer access and communication. In fact, one of the outstanding features of LifeCompanion is its integrated speech synthesis, which allows users to communicate using speech. LifeCompanion thus aims to promote the social participation and autonomy of its users in areas such as communication, access to information technologies, education and employment. It also contributes to establishing social links, especially with caregivers and professionals close to them.

LifeCompanion works in such a way that it adjusts to the individual’s motor, visual, auditory or cognitive abilities and development. For example, it enables pictographic and phonetic communication, as it includes a vocabulary tree with pictograms and pictures and a customised phoneme communication keyboard. Digital keyboards can also be customised and typing can be accelerated with advanced word prediction. Among other functions, LifeCompanion also facilitates motor accessibility, anticipating movement and with advanced configurations in this area. In this regard, it is important to note that it has been co-designed by and in close collaboration with end users.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Rural Care, innovation in care for rural dependents 

Publications Bank of innovations

Rural Care, innovation in care for rural dependents 

Castilla y León Social Services, Junta de Castilla y León, Diputación provincial de Valladolid, Fundation Persones, Plena inclusión Castilla y León, European Social Network

An innovative project that offers social support, health care and opportunities for participation in the community to people with dependency, disability or chronic illness living in rural areas. It aims to enable people to remain at home with security, quality of life and dignity, maintaining their life project and daily routine. 

rural care asistencia mayores

In rural areas, which in recent years have been dominated by an ageing population, families, communities and volunteers play a crucial role in well-being. The Rural Care project stems from the desire to ensure active ageing around the home and is based on the premise that community participation is essential. This initiative is implemented in the province of Valladolid, in a rural context. Thus, this project, which is part of a European initiative for innovation in social services, is designed for people who are in situations of dependency and require constant support and care. 

In this sense, the aim is to guarantee the dignity of people, ensuring their autonomy and respecting their preferences and wishes. Rural Care also focuses on the families and carers of the project participants, providing them with support to reconcile care tasks with personal, social and working life, as well as to ensure their own health.  

This project stands out for its multi-level partnership of public and private actors, as well as for the coordination of social and health services at different levels. The Support Plan developed for each project participant includes different professionals: a coordinator, a case manager, a reference professional at home and in the community, among others. Among the support actions, it is worth highlighting that the home is also adapted and a personalised community participation programme is designed. In this sense, it is worth highlighting the fact that one of the project’s objectives is to dynamise the rural territory, local occupation, community involvement and social cohesion. 

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Mixed Living, residents who live with and collaborate with highly vulnerable people

Publications Bank of innovations

Mixed Living, residents who live with and collaborate with highly vulnerable people

Tussenvoorziening

Mixed social housing blocks of flats where homeless and economically vulnerable people live together, which is beneficial for both groups. It facilitates access to housing more quickly for many people while the community activities carried out in the buildings promote social reintegration and break down the social isolation and stigmatisation of homeless people.

Mixed Living is a form of housing in which 70% of the people who live there are on low incomes and in need of social housing and the remaining 30% are people who are vulnerable, usually homeless people who are beneficiaries of the Housing First programme. Both parties must comply with the previously established conditions of commitment and rules, mainly regarding the care of the environment they share. Participating in this social accompaniment programme is advantageous for people in the first group, reducing their waiting time for access to social housing.

It is also clearly favourable for homeless people —and not only, because the programme is also aimed at people with a lack of social network or psychological problems— for whom the contact and cohabitation with other residents facilitates their social reintegration. In this sense, the shared housing enables proximity between the two groups with common meeting spaces that make it easier for them to have coffee, watch a football match or look after the courtyard. The project is supervised by professionals who visit the block of flats at least once a week and are responsible for assessing and managing the functioning of the cohabitation.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

iCalidad, a technological tool for the quality of life of people with ASD

Publications Bank of innovations

iCalidad, a technological tool for the quality of life of people with ASD

Red para la Calidad de Vida, Autismo España

Assessment and support tool to improve the quality of life of people with Autism Spectrum Disorder (ASD) and their families. With an innovative methodology, the aspects that most affect the quality of life of a person are assessed and individualised support plans are designed, adapted to the needs, interests and expectations.

iCalidad is, therefore, a collaborative technological tool that corresponds to a system for assessing the quality of life of people with Autism spectrum disorder (ASD). It was born out of the realisation that the assessment of this disorder is subjective and that the assessment instruments are often not adapted to the reality of the people who suffer from it, as pointed out by the advances in knowledge that show that ASD manifests itself in a very specific way in each case.

It is flexible and works in such a way that the perspective of the person with ASD is integrated into the design of their own plan, as are the families and professionals who know them best. These people constitute the evaluation team and respond individually to a questionnaire formulated by iCalidad. The technological tool systematises and compares, and also generates a quality report that integrates the responses of all the team members. It is the team that is responsible for evaluating it together with the aim of designing –by consensus– a personalised and optimal support plan.

Thus, iCalidad enables people with ASD to participate in making decisions about their lives and to achieve meaningful personal goals. It also enables families and professionals to collaborate and offer appropriate support to the person with the disorder. Finally, iQuality enables organisations to provide quality support and to respond –appropriately and innovatively– to the priorities, interests and needs of people with ASD.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Mano, an app for social professionals working on the streets and in shelters

Publications Bank of innovations

Mano, an app for social professionals working on the streets and in shelters

Associació AURORE

Free app that facilitates and helps to improve the work of public service professionals working with vulnerable people, on the street and in sheltered areas.

Mano is a freely accessible application for smartphones that allows workers to continuously and closely monitor the people they follow during reception procedures and activities. It also has a web interface for computers. It thus makes it possible to complete and consult the medical-social files of these people, avoiding the loss of information and the need to constantly renew it. In addition, it also allows workers and their respective teams to have all tasks grouped together –those already carried out and planned– and to be alerted to future deadlines and commitments. It also automatically generates anonymous statistics and reports.

All of this guarantees the protection of the data of the people accompanied, which are encrypted and only the people who form part of the monitoring team have access to them. In fact, Mano’s functionalities have been specially conceived and designed by the users who use them and, for this reason, the tool is constantly being improved. The users have been trained by Mano, both on the streets and in the reception areas, as well as in telephone assistance.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

EAVA, integral service against elder abuse

Publications Bank of innovations

EAVA, integral service against elder abuse

Regional Council of Anoia

Service specialised in the detection and accompaniment of elderly people in the county of Anoia. Promoted and financed by the Consell Comarcal, the aim of the team is to detect and prevent situations of abuse, on the one hand, and to offer multidisciplinary care to protect and reduce the possible damage caused in these situations, on the other.

The Anoia Elderly Care Team (EAVA) is a pioneering public service in Europe that makes visible and tackles a problem that is gaining strength in the context of generalised population ageing. According to the World Health Organisation, 15% of people over the age of 65 suffer abuse, although the official data do not reflect this figure because reporting is rare.

The service is mainly aimed at elderly people who are known or suspected of suffering situations of abuse –physical, psychological, sexual or economic or derived from abandonment, negligence, self-neglect and violation of rights– both at home and in institutions. According to the statistics presented by the EAVA, elder abuse is feminised –more than 75% of the cases are women– and the aggressors are mostly children and non-professional carers.

The team is multidisciplinary; it is composed by a network of experts from different fields to offer a comprehensive view of the situation. It coordinates on a daily basis with the professionals who care for the elderly to detect suspicions and emergencies and prevent abuse. It also advises, assesses and intervenes on a case-by-case basis. Generally, the unit opts for mediation rather than legal action, although if it does so, it offers the elderly accompaniment before the courts. However, the direction of the service is not unidirectional: any professional in the field of social services, social entities and health services can request the team’s service and jointly coordinate individualised care.

Thus, the EAVA highlights the need for co-operation between a wide co-ordinated network to detect and take action against elder abuse. The collaboration is intended to be comprehensive and to go beyond social services, including notaries and bank offices in the county useful for detecting financial abuse. In this sense, given that the membership and impact of the team’s actions require efficient coordination, the EAVA has provided training to health personnel, social service workers, judges and regional police officers.

Banc d’innovacions

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet