CRE-e, a multichannel guidance for employability
Remote service to guide unemployed people in their job search, aimed at resolving doubts and accompanying them in the employability process through different channels and online activities.
Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.
Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.
In addition, the CRE-e multichannel has a content platform accessible to everyone free of charge. There are two main tools; the first is online conferences that aim to help people improve their employability. Each week they invite expert speakers to talk about various topics: employment and training resources, job search tools, labor market, and possible market niches. They also discuss specific initiatives aimed at young people, tips to give visibility to the curriculum for people over 50, and tools to work on digital skills, among others. Secondly, within the web platform there are all kinds of key resources so that people can resolve doubts autonomously. In addition, specific content on women’s issues (gender violence, labor rights, etc.) is included.
CRE-e complements the personalized itineraries that have been developed in Red Cross since 2014 for people at risk of social exclusion, a comprehensive response to people who present diverse situations and trajectories, in order to alleviate the situation of vulnerability they live in.
Characteristics of innovation
Localization
Espanya
Partners / Funders
Creu Roja
Genesis
We find ourselves in a society immersed in a context of digital transformation and high unemployment rates. These changes affect different groups, being people with precarious jobs or unemployed the most vulnerable. The project stems from the commitment of the Spanish Red Cross to enhance the skills of each person, discover the labor market, and get the necessary tools to be able to find work.
Level of implementation
Since the beginning of 2019, Spanish Red Cross has shared content in numerous areas, either in video format or through documents that can be found on its website. Similarly, it has accompanied thousands of people (100,000 annually) in the process of job research thanks to its Occupation Plan.
The service’s next project is to link directly through a formal intermediation with companies as a way to communicate users with those who have the capacity to hire.
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