Self-care and stress management in social service teams

Toni Codina on 25 July 2023

Action training program for social service professionals from public institutions and third sector entities.

“There is nothing that can give you peace except yourself.” Ralph Waldo

Stress and burn-out situations are common in the social services sector. The causes can be very diverse: individually the lack of stimuli, expecting to meet expectations that are too high, routine tasks, not having the equipment or knowledge necessary to execute certain tasks; In the case of work teams, the misuse of time, misunderstanding between collaborators, little empathy, lack of organization or poorly channeled differences of opinion. Furthermore, burnout syndrome develops when the worker perceives a great distance between his own ideals and the reality of his work life.

It is important that social services professionals incorporate strategies to face potentially stressful situations, inherent to professional practice, and methods of care and self-care to be able to grow, act and relate in a healthy and quality work environment.

Objectives

Improve the skills to manage stressful situations inherent in the tasks of the Social Services teams
Offer physical, emotional and cognitive self-care strategies in order to achieve a more harmonious attitude towards tensions

Recipients

This course is aimed at professionals who do social intervention in the basic social intervention teams of the Social Services of City Councils and County Councils or third sector entities, and who are concerned about personal or general stress situations the team of professionals.

Coordination

Guy Giménez, diploma in Business Management, Human Resources and Consulting and Graduated in “Integral Organizational Leadership”. Professional and researcher in the development of individual skills and collective intelligence, and change management in organizations, leadership and coaching.

Format and duration

The course lasts 16 hours, divided into 8 2-hour workshops, spread over 3 days, and can be done face-to-face or online:

Workshops:

Concept of stress and burn-out
Stress factors in social services
Self-leadership in the face of stress: What reality do we build? Identification of limiting beliefs; Internal emotional fluidity
Mindfulness practice
Energy blockages and stress: bioenergetic practice
Relational management as a balancing factor
The mission and values as a factor of team cohesion
Knowing how to set limits

Teaching team

Team of 2 specialists in human resources management in the field of social services with a long history of training and advice to local administrations and third sector entities. Consult the names and CVs of the teachers in the course brochure, by pressing the “More information” button.

Price and registration

Open editions: €280 per professional (40% discount for iSocial member entities)

Registration procedure:
1. Fill in and send the form you will find at the end of this page.
2.Subsequently, to make the registration for the course effective, you must send an email to formacio@isocial.cat with the PDF or image of the proof of payment for the course (€280). Payment must be made by transfer or deposit to the Caixabank account ES20 2100 0963 6102 0029 3169, in the name of the iSocial Foundation, indicating the name of the person registering and the course.
From the sending of the form, the place will be reserved for one week. If after this period we have not received the payment documentation, the availability of places will not be guaranteed.
The iSocial Foundation does not guarantee the completion of this training activity if a minimum number of students is not reached. Once registration has been formalized, the amount will not be refunded unless the organization cancels the training activity.
For commissioned editions, hiring the full course costs €2,295 and allows the participation of teams of up to 25 professionals.

This training is bonusable.

Programes formatius

Self-care and stress management in social service teams

Action training program for social service professionals (16 h.)

How to improve communication and the image of Social Services

Change the way we explain ourselves to give value to what we do. On-line (12 hours)

From Person-Centered Care to Self-directed Support

New trends in intervention in Social Services. On-line (16,5 hours)

Tools for the digital transformation of basic social services

Training program for technical staff of Social Services of local authorities. Online (15h).

The Habitat3 Foundation becomes the 16th member organisation of iSocial

Toni Codina on 18 July 2023

Publications, News

It is the organization of the third sector referent in the management of social housing in Catalonia. It manages a park of nearly 1,000 social housing.

On July 11, the Board of Trustees of the iSocial Foundation approved the entry of the Habitat3 Foundation as the 16th member entity of iSocial . The Hàbitat3 Foundation is a social housing manager driven by the third sector that works with Social Entities and Public Administrations to guarantee the right to decent housing for people in vulnerable situations. Born in 2014 at the initiative of the Table of Entities of the Third Social Sector of Catalonia and 8 other federations and entities in the sector. In a few years it has become the reference institution for the management of social housing in Catalonia thanks to the impetus of networking and collaboration with public, social and private actors.

Hàbitat3 currently has a staff of 50 professionals, who manage a park of 923 homes where 2,610 people reside; 212 of these homes are owned by the foundation; 17 come from promotion; 509 are given by private owners; 96 are transferred by Public Administrations; 83 have a task of social support for residents; and 6 are only administered. The homes are distributed in 38 different Catalan municipalities, most of them in the metropolitan area of Barcelona, and 733 homes are linked to social housing programs of Public Administrations, mainly town councils; 144 are linked to social programs of third sector entities; and 46 to social programs of the Habitat3 foundation itself.

social and labor insertion companies , through which the foundation has carried out 604 rehabilitation works in housing between 2015 and 2022 , and attended to the last year 1,012 maintenance incidents.

The Habitat3 Foundation is constantly innovating to improve the social management of its housing stock, with initiatives such as the sensorization of homes to reduce energy poverty in families, or programs to reduce the digital gap of residents.

In recent years, the Hàbitat3 Foundation has received several awards that recognize its work: Gold Award from the World Habitat Awards 2019, AVS Award for the best performance of Administration and management of social housing stock and Accèssit AVS for the best Rehabilitation 2022 performance, European Finalist responsible Housing Award 2022, Fundación Correspondables Award 2021; Voice City Shakers Award Ashoka 2020; Casa Jové Award 2018; Barcelona-Lleida 2018 College of Estate Administrators Award ; Barcelona City Council Award for Good Social Practices 2017; Access to the social innovation of Fundació La Caixa 2017; u Prize of the 5th Immoscopia Forum 2016.

For more information you can consult its website www.habitat3.cat and the Report of activities and social balance 2022

Actualitat

Premis GrausTIC. Candidatures fins el 6 de novembre

News

iSocial sponsors the GrausTIC Award for Social Integration through Digitalization

La Fundació iSocial participa com a patrocinador en els Premis GrausTIC 2023, en la categoria Premi GrausTIC a la Integració Social a través de la Digitalització

Imatge de les Jornades de formació d'activadores comunitàries per al projecte de Detecció i Intervenció de Situacions de Soledat no desitjada a l'Alt Pirineu-Aran

News Featured Home

Training for Community Activators in the DISS Alt Pirineu-Aran Project

The DISS project aims to combat unwanted loneliness in the six regions of Alt Pirineu-Aran. The Community Activators play a crucial role in coordinating the efforts for detection and intervention and in raising community awareness.

News Featured Home

iSocial Foundation travels to Austria to coordinate a StepForME program meeting

La Fundació iSocial lidera el projecte europeu StepForME dins del marc d’un programa Erasmus+ d’intercanvi de bones pràctiques en relació amb la salut mental en joves.

Delegació italiana visita iSocial - Imatge de la sessió que Toni Codina, director d'iSocial, va tenir amb els representats d'entitats socials de la regió

News Featured Home

GrandUP! International Project Visits iSocial for a Case Study

A delegation of 15 individuals connected to social organizations in Cuneo, Italy, visited the iSocial Foundation to learn more about its commitment to social innovation.

ReThink, a proactive tool to prevent and stop cyberbullying

Toni Codina on 7 February 2023

A digital tool that aims to detect and stop cyberbullying at the source, before it happens. It is a proactive and effective solution to help teenagers make positive choices on social networks.

ReThink self-empowers users, giving them a second chance and encouraging them to reflect, while transforming their behaviours and attitudes. All in all, it encourages teenagers to become responsible and positive digital citizens.

Cyberbullying is the intentional abuse of another person through social networks or technological platforms, and although it is not a problem exclusive to adolescents, it is one of the age groups where it is most prevalent. Victims of cyberbullying suffer from depression, anxiety and low self-esteem, among others. Studies show that teenagers can often act on impulse, leading them to post harmful and hateful messages that they may later regret. For this reason, the ReThink technology app works in such a way that it targets potential bullies, detecting when preteens and teens try to post offensive content on networks. It then provides users with a warning and a moment to rethink the offensive content –more specifically, whether or not it is appropriate– before posting it on the networks. In this way, it aims to curb their impulsiveness.

The ReThink app is available free of charge, easy to install and quick to set up. It has been approved by teachers, principals and school administrators and its use is recommended by police forces. The results are successful: according to research, 93% of the time teenagers change their minds when given the input to rethink their decision about whether or not to post the offending content. In fact, the figures show that the willingness to post such messages is reduced from 71% to 4%.

Characteristics of innovation

New technological tool, Adolescence and youth, Self-management and participation, User empowerment, Prediction and prevention, Mental health

Localitzation

United States

Partners/ Funders

It counts on the economic support of individuals.

Genesis

ReThink was born out of the realization that cyberbullying is a serious problem affecting millions of people –in most cases, teenagers– around the world. It was the brainchild of young Trisha Prabhu in 2013, who was shocked and outraged to learn that a teenage girl had committed suicide after being repeatedly harassed by her classmates. As a result, she decided to create the technology product ReThink, which is the result of her innovative research and technological development.

Level of implementation

Since its introduction, ReThink has been expanding its reach: it has expanded beyond 136 countries and reached millions of people around the world. So, beyond being a technological product, ReThink has become a movement. It has won several awards, including the MIT Solve Elevate Award, the MIT Inspire Aristotle Award, the International Diana Award and the Innovators Urbana-Champaign Award from the University of Illinois, among others. It has also been presented at various conferences and forums of international relevance.

More information

Propose your innovation

See our selection of innovations

Banc d’innovacions

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.

Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Case Compass, social services case management toolkit

Vangin, integration of social services into a single citizen portal

Innovative tools for people with communication difficulties

Toni Codina on 6 February 2023

Talking Mats (United Kingdom) and Voiceitt (Israel).

Held on March 14th, 2023, from 15:00 p.m. to 16:30 p.m.

Simultaneous translation from Catalan and Spanish into English was provided.

Speech and expression difficulties are common in people with disabilities, autism, brain injuries or dementia, and this often prevents them from expressing their opinions, feelings and aspirations in the educational stage, in a medical visit, in court or in many other life situations. At the same time, it makes it difficult for them to hold a conversation with other people or with automatic voice recognition systems (xatbots, assistants, robots…).

In recent years, solutions have been developed in other countries that provide innovative solutions to overcome these difficulties with the support of technology and visual communication tools. These solutions are being used by more and more people, from more countries and from more and more different linguistic backgrounds. In this Innobreak we will present two of them, one from the United Kingdom and the other from Israel:

Talking Mats, a visual communication tool for people with communication difficulties (disability, autism, brain damage, dementia…). It is a tool for thinking, expression and comprehension support because it allows to process concepts through the breakdown of information, giving time to respond and reducing memory requirements. In addition, the quality of the information is improved by giving control to the respondent and providing a structured framework for open-ended questions. The tool is very useful in areas such as education, social health and justice. Since the project was launched in 2011, the tool has been used by more than 14,000 people in 40 countries.
Voiceitt, a voice assistant for people with speech impairments that allows them to use the intelligent voice assistants on the market: Alexa (Amazon), Sirius (Apple), Google Assistant (Google), Bixby (Samsung), etc. It is an accessibility application that learns the particularities of the atypical speech of these people and translates it to conventional voice assistants, making it possible for them to use these assistants for their conversations and daily routines like the rest of citizens. The app analyzes the voice data, cadence, breathing, pauses, etc. of each person and through automatic learning learns and models the speech patterns to understand what is being said.

Speakers:

Margo Mackay, Talking Mats (United Kingdom)
Rachel Levy, Voiceitt (Israel)

With the support of:

Innobreaks

New Models of Social Housing Against Exclusion

Mixed Living (Netherlands) and Llar Casa Bloc (Catalonia). Tuesday, October 31, 2023, from 9:00 AM to 10:30 AM. Online. Free. Open for registration.

New digital tools at the service of people who care

OKencasa (Basque Country) and myCarenet (Catalonia). Held on 11/07/2023.

Guides and simulators for economically vulnerable populations

Soliguide (France) and Les meves ajudes (Spain). Held on 9/05/2023

Innovative tools for people with communication difficulties

Talking Mats (United Kingdom) and Voiceitt (Israel). Online. Held on 14/03/2023.

Tools for the digital transformation of basic social services

Toni Codina on 2 February 2023

Training program for technical staff of Social Services of local authorities.

Catalonia: 8 free editions in 2023 for City and County Councils. Consult the calendar of editions.

Other Comunidades Autónomas: editions on request

More information

Digital transformation is a process of change that our society has experienced and continues to experience every day. A process of change with a strong impact on society, organizations and citizens of the 21st century, and also on the social services sector.

It is a path that has only just begun, that has a long way to go and that involves a change in the approach, the way of working and the way of orienting care in social services. Because transforming organizations and the social sector digitally is not only about virtualizing procedures that were previously done in person or on paper, but also involves changes in the forms of management, organization, provision of services and interaction with the people served.

This course aims to provide a response to the need of the basic teams of social services of the local administrations to be trained to use the new tools that today technology puts at their disposal, and to be trained to successfully face the changes of all kinds that the use of these new tools entails for the professionals, for the teams and for the organizations.