Mapathon UPC, a web platform that gathers geolocated points on a map

Publications Bank of innovations

Mapathon UPC, a web platform that gathers geolocated points on a map

UPC

Mapathon UPC

An open web platform that allows for the collection of geolocated points on a map collaboratively

Mapathon UPC is a tool aimed at groups and collectives wishing to highlight and raise awareness of the impact of certain social issues or needs in specific locations through a map where they are geolocated. The information collection process is collaborative, involving social entities, public administration, and the UPC community, among others. Participants only need mobile phones or tablets with Android system, GPS, and Internet access to participate in the mapping.

Mapathon addresses various issues, from identifying architectural barriers hindering accessibility to points of risk for gender-based violence and areas of waste accumulation, among others. It also allows for a more positive focus by helping to identify resting places or safe spaces.

The duration of the data collection process typically ranges from one to two hours, although it can exceptionally last a week. Once the map is completed, it cannot be updated, serving as an «snapshot» of reality at a given time. Additionally, the platform generates a report that organizes the data and aids decision-making.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

e-Rueca, a virtual support for citizens at risk of exclusion

Publications Bank of innovations

e-Rueca, a virtual support for citizens at risk of exclusion

La Rueca Asociación

User using the eRueca application with the mobile phone

A virtual social center that provides information, guidance, and support to individuals facing social exclusion through a multi-channel online connection.

e-Rueca is available 24 hours a day, 365 days a year, and is a completely free service. The application is designed as a physical care center, a building with multiple floors and service rooms where users can find and interact with teams of professionals ready to help them, provide support, and offer information. The more than 10 technicians involved in this project provide user support in various intervention fields. Of the eight rooms that e-Rueca makes available to the user, five are dedicated to direct social and psychological care: the Psychology Room, the Work Room, the Legal and Immigration Room, the Social Care Room, and the Youth Room; in these rooms, they offer everything from legal advice for foreigners to mediation. They also provide answers to frequently asked questions related to each intervention area and a section of resources in text and video format. With these five rooms, the different needs for accompaniment and support of people in situations of social exclusion are covered, always taking into account their specific circumstances.

The remaining three rooms are: the Reception, which provides information about the project and its goals; the Exhibition Room, where tools and resources (hobbies, games, tests, infographics, etc.) are collected with the aim of raising awareness about situations and groups in social vulnerability; and the auditorium, a meeting space for third-sector professionals that includes updates related to online training, webinars, or events that the organization makes available to professionals.

Communication between users and professionals is possible through various channels. The most direct is instant chat, but it is also possible to make inquiries via SMS, WhatsApp, email, or video calls. If the user requests it, the possibility of face-to-face assistance with a hybrid option is also considered. The team of professionals responds within a maximum of 48 hours. Thus, in a simple way and through mobile devices, tablets, and computers, vulnerable individuals can contact and receive the attention they need quickly and efficiently.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

E-Fabrik, innovative and solidarity solutions for people with disabilities

Publications Bank of innovations

E-Fabrik, innovative and solidarity solutions for people with disabilities

Hàbitat3 

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

An innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving and manufacturing tangible solutions to address the challenges faced by people with disabilities in their daily lives.

Through the E-Fabrik program, which is free for all participants, young people and individuals with disabilities learn to use digital fabrication tools, such as 3D printers and laser cutters, and become familiar with the spaces where they can find them. The goal is for them to acquire new skills in the use of emerging digital technologies. Using the FabLab concept, pairs or teams are formed consisting of young people and individuals with disabilities who work together to find solutions to everyday problems and create practical solutions to improve the quality of life for people with disabilities. Participants receive a budget of approximately €150 to develop and produce their specific solution.

The project unfolds through courses, educational programs of 20 half-days, and a 5-month vocational training course. In all of them, active solidarity among project participants is encouraged, allowing them to reclaim technology and use it for specific and meaningful purposes.

On the other hand, the program actively works to connect spaces and platforms of technological and digital creativity with structures dedicated to young people and individuals with disabilities. Thus, E-Fabrik not only offers the opportunity to create concrete solutions but also seeks to create bonds and partnerships with local structures.

Bank of innovations

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Case Compass, social services case management toolkit 

Publications Bank of innovations

Case Compass, social services case management toolkit 

World Bank Group, Rapid Social Response 

social worker visit

A set of tools that the World Bank makes available to social service practitioners in any country with the aim of facilitating their work, promoting the social protection actions of governments and improving case management services. 

Case management is a social protection strategy that meets the needs of a wide range of populations. It is a goal-based and highly user-centred process, requiring assessment of the needs of the user. In the case of social services, the most frequent targets are low-income families, unemployed or jobseekers, children and the elderly. Social workers are responsible for supporting these people in solving individual or family problems, facilitating their access to services through an agreed action plan. 

To facilitate case management, the Case Compass tools include catalogues of available programmes, forms for assessment and design of intervention plans with families, manuals to support each phase of the intervention cycle, protocols and referral mechanisms, and support material for daily social work practice. In this way, the World Bank aims to support local social service operators and provide them with the possibility to adapt the tools to their specific context.  

Case Compass also offers a prototype –the Case Management Information System (CMIS)– which provides information on beneficiaries and collects and details the progress of any intervention or referral in internal or third party services. Finally, Case Compass offers personalised advice to social services teams to set up and run the platform’s tools. 

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Mano, an app for social professionals working on the streets and in shelters

Publications Bank of innovations

Mano, an app for social professionals working on the streets and in shelters

Associació AURORE

Free app that facilitates and helps to improve the work of public service professionals working with vulnerable people, on the street and in sheltered areas.

Mano is a freely accessible application for smartphones that allows workers to continuously and closely monitor the people they follow during reception procedures and activities. It also has a web interface for computers. It thus makes it possible to complete and consult the medical-social files of these people, avoiding the loss of information and the need to constantly renew it. In addition, it also allows workers and their respective teams to have all tasks grouped together –those already carried out and planned– and to be alerted to future deadlines and commitments. It also automatically generates anonymous statistics and reports.

All of this guarantees the protection of the data of the people accompanied, which are encrypted and only the people who form part of the monitoring team have access to them. In fact, Mano’s functionalities have been specially conceived and designed by the users who use them and, for this reason, the tool is constantly being improved. The users have been trained by Mano, both on the streets and in the reception areas, as well as in telephone assistance.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Résorption-bidonvilles, the digital platform to accelerate slum upgrading and integration in France

Publications Bank of innovations

Résorption-bidonvilles, the digital platform to accelerate slum upgrading and integration in France

Résorption-bidonvilles, Dihal (Interministerial Delegation of Acommodation and Access to Housing)

Information, exchange and management platform promoted by the French government to effectively accelerate the improvement and integration of slums, known in French as bidonvilles. Through this tool, citizens can report on the situation in these neighbourhoods, administrations can follow the progress of the actions being carried out and associations can collaborate in improving the living conditions of their inhabitants. 


This online platform –which is simple, agile and adaptable to the needs of each user– was born out of the realisation that in recent decades, in France, slums have reappeared, where precarious people live in housing that does not meet hygiene and sanitation standards and where basic services (access to water, access to sanitary facilities, waste disposal, etc.) are largely absent. There are currently more than 300 slums in the French Metropolitan Area, where more than 16,000 people live. The social marginalisation of the population living there is alarming: lack of schooling, non-participation in the labour market, neglect and discrimination of all kinds, among others.

The platform aims to transform public action and create a collaborative dynamic, connecting various actors –public administrations involved, landowners, associations that intervene with the inhabitants– that can help to improve precarious neighbourhoods, both at the level of decision-making and implementation. Access to the platform is open, but requests are validated by local administrators. Moreover, actors who have access to the platform can only consult information and report on interventions concerning the territory in which they are registered. Only users registered at the national level –ministries, central administrations or national associative partners– can consult all the data.

However, it is a tool with a global approach that combines social integration, respect for public order and the prevention of resettlement. In this sense, the platform makes the situation of the inhabitants of the bidonvilles visible –although no personal data is ever shared– and strengthens the power of action of each actor on the ground. It also makes it possible to draw up action plans and interventions, facilitate coordination between actors and measure and promote the results of the actions carried out.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Publications Bank of innovations

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Beta.gouv.fr, CNIL, CAF, Assurance maladie, Agefiph, Pôle Emploi, Assurance retraite, Crous, Anah, Anil

A fast and efficient tool that informs the French population about the social assistance they are entitled to receive. Powered by several public and private actors and with an individualized online service, the simulator estimates to users the assistance benefits that are due to each of them.


The Simulateur Aides Sociale was born out of the realization that a large part of French citizens are unaware of the many social systems and benefits –both national and local– to which they are entitled and from which they can benefit. In France, billions of euros of social assistance do not find beneficiaries, either due to lack of awareness, demand or receipt, resulting in the loss of considerable income per household. The simulator, launched by the French government and in partnership with various associations and companies in the technology sector, aims to combat the high rate of non-appeals for social assistance by informing and guiding among the many existing aids.

It is a free tool that enhances the rights to social assistance of each person with a very simple and effective operation. With guaranteed anonymity and confidentiality of information, each user is asked to answer a few questions about family and professional life. Then, in a few minutes, the simulator classifies more than 1,000 social systems and lists the benefits available to each person according to their personal situation. Once the user is aware of the benefits, the relevant claims can be made and the financial aid can be received.

The benefits available in the simulator are grouped according to their function (health, housing, transport, professional integration, family, etc.) and are both national and departmental, depending on the place of residence entered by the user. However, it should be borne in mind that the result obtained from the simulation is indicative and does not guarantee that the user will end up receiving the aid, as only the organization empowered to grant it can decide whether the user is actually eligible.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Afrolab, Afro-entrepreneurship support programme

Publications Bank of innovations

Afrolab, Afro-entrepreneurship support programme

PretaHub, British Council, Coventry University

Programme to support, promote and boost Afro-entrepreneurship with an exclusive and innovative methodology. With the aim of strengthening the Afro-Brazilian market, Afrolab offers technical and creative training to entrepreneurs. It does so with a special focus on inventiveness and self-knowledge, being a space for growth, learning and personal and professional transformation.


Afrolab is thus a business expansion programme that acts as a talent accelerator and incubator for black, indigenous and Kilombola entrepreneurs. It is the result of the realisation that, despite the fact that Brazil has the largest black population in the world outside the African continent, black consumers are still considered a niche market and entrepreneurs are under-represented. The figures highlight the difficulties faced by Afro-Brazilians when it comes to entrepreneurship, which results in the majority of black entrepreneurs in the country not being registered in the formal economy.

In response to the in-depth analysis of the challenges and specificities of black businesses, Afrolab provides practical tools for business management and is a space for effective creation and production. It consists of workshops that take place within the framework of various festivals organised mainly in Brazil, where several entrepreneurs can participate. The initiative includes self-knowledge activities, creative immersion cycles, apprenticeships, courses and workshops. Thus, it avoids entrepreneurship conceived as a solitary and individualistic process and is committed to forging a community of entrepreneurs, taking into account the unique contribution of each entrepreneur in the process.

The initiative has a systemic perspective: it provides support and training to companies from their conception and origin to the final disposal of the products and services developed. In this way, it aims to help them overcome some of the biggest challenges they face, such as the denial of access to credit, financial literacy and technology. Apart from training courses and exchange and networking sessions, Afrolab opens commercial channels in Brazil and Latin America.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Persianes amb ànima, an art project that empowers women and neighbourhoods

Publications Bank of innovations

Persianes amb ànima, an art project that empowers women and neighbourhoods

Grup Atra

A community project of artistic creation that promotes social and laboral inclusion for women who are vulnerable or at risk of social exclusion. It is a transformative project, based on urban art as an engine of change and social awareness, which builds community and allows the discovery and modification of the environment.

Persianes amb ànima –in English, shutters with a soul– is based on a series of workshops on the restoration, design and painting of shutters taught by professional illustrators and muralists. The project covers the whole process: after an initial theoretical and practical part to introduce participants to the artistic discipline, they carry out a final practice on the shutters of shops in the neighbourhood. Apart from being a collective learning space, one of the objectives of the project is to create safe and comfortable spaces for the participants. In this way, Persianes amb ànims aims for art to be, apart from a distraction, a source of increased security and self-confidence.

During the implementation, an important part of the project is the participatory process that takes place between artists, students and the people in charge of the shops. It is in collaboration with the neighbourhood and the neighbourhood associations that the shutters to be rehabilitated are selected. Once they have been chosen, the task is to jointly decide on the messages that the shutters will communicate, understood and used as a loudspeaker to educate and raise awareness about equality, social inclusion, feminism and sustainability. Also during this process, the stories of the neighbourhood’s small businesses are discovered –which allows neighbourhood ties to be forged– and these stories are then captured in the drawings on the shutters. Thus, Persianes amb ànima highlights the potential of art as a tool for social inclusion and a space for female empowerment, capable of making visible what is not visible.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.

Able4Work, a digital tool to support the integration of vulnerable young people into the labour market

Publications Bank of innovations

Able4Work, a digital tool to support the integration of vulnerable young people into the labour market

Probens, SeaTeach, DanmarComputers, Knowl, Multitudei Gävle AB, Werkstatt-Berufskolleg

Able4Work is the digital tool that facilitates the process of finding a job for young people who are often in a situation of social vulnerability. It is designed for young people from disadvantaged backgrounds and aims to offer them support and accompaniment during the complex stages of their job search. In this way, it helps them to redirect their present and future socio-labour situation, facilitating interaction and contact with social workers.

It is an online platform and functional app, available and free to use for both mentors and interested users. It offers support in the process of searching for employment or educational programmes, adapting to the needs of vulnerable young people. Thus, it is mainly aimed at young people between 18 and 35 years old in a situation of social vulnerability -new immigrants, ethnic minorities, economic problems, etc.- and, consequently, at risk of social exclusion. The app also targets mentors and youth workers who implement the socio-occupational and educational insertion programmes digitally and partially remotely, offering support, advice and guidance to vulnerable young people.

Able4Work works in a way that allows young users to easily interact with the social workers and mentors assigned to them –including a chat– and social workers to better follow up and monitor tasks. In addition, the digital tool allows young people to constantly monitor the phases and progress of their pathway –with a calendar showing guidance actions and pending tasks– and to receive notifications about job and educational possibilities. In this way, it increases the autonomy of programme participants and promotes the value of self-responsibility among young people in the job search process.

Finally, the app has gamification elements that make it interactive and engaging, which motivates young people to meet the objectives of their pathways. As a result, the app Able4work reduces the high drop-out rates of Youth Guarantee programmes, improving their efficiency and success.

Banc d’innovacions

V-TOOLS

V-TOOLS, Virtual Reality Applied to Social Innovation

V-TOOLS is a project that combines technology and social innovation through immersive experiences with the aim of improving the lives of people and communities
Jooay, an app that helps children with disabilities find leisure activities

Jooay, an app that helps children with disabilities find leisure activities

Jooay is a free app that connects leisure activity offerings with families of children with disabilities
ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi, intergenerational language exchanges through videoconferences

ShareAmi és un programa d’intercanvis lingüístics a través de videoconferències entre persones grans i persones joves que viuen fora del seu país
Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv is a web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness.