La Botiga, an integral programme of food guarantee, labour insertion and community participation.

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

City Council of El Prat de Llobregat, ABD (Asociación Bienestar y Desarrollo)

La Botiga, an integral programme of food guarantee, labour insertion and community participation.

Supermarket that combines the distribution of food and other basic necessities to people assisted by the social services who cannot guarantee their right to food through the ordinary food distribution market, with the insertion of people with difficulties in accessing the labour market into the productive fabric of the municipality’s own food sector.

La Botiga operates as a supermarket open to the entire population, which also offers an adapted circuit for people referred by the basic social services of the municipality. It is organised on a self-service and/or assisted sales model, where food, hygiene, cleaning and other goods can be purchased. Users of social services can access by appointment, and before entering the space where they can buy food, they pass through a multipurpose room where group and community dynamics are carried out based on conversations between the people involved in the project. Moreover, with a circular logic, the people who make use of the space are involved in the management of the space, based on the principles of cooperativism and the Social and Solidarity Economy.

On the other hand, at La Botiga, the beneficiaries do not collect batches of food, but, through a system of points, choose the products they need themselves. These points, which are equivalent to the money to make the purchase, are assigned to them through the social services prescription sheet, depending on the situation of each person or family. In this way, La Botiga’s model seeks to overcome the welfare model in the field of food distribution.

La Botiga also uses the traditional supply channels of fruit and vegetables and other local products from the Baix Llobregat Agricultural Park and local businesses. This local economic fabric provides a product of solidarity, and at the same time strengthens the circuits that seek to reduce food waste through the reuse of the surplus generated, which also has an impact on improving the environmental health of the municipality.

In addition to the food guarantee service and projects to work on social skills or job skills, other activities and workshops are also carried out, for example to promote healthy eating habits or to encourage intercultural dialogue between users from different backgrounds.

One View, a predictive and preventative homelessness system

One View, a predictive and preventative homelessness system

London Borough of Barking and Dagenham

One View, a predictive and preventative homelessness system

Predictive system that allows social services to anticipate, prevent and reduce homelessness in the territory.

The One View system analyses the data set related to services for adults, children and homeless people. The analytical model includes data on income, benefits and schools, and obtains a comprehensive overview of citizens and households in the territory in order to identify existing risk situations that may lead to homelessness in the near future.

One View enables this preventive approach by using advanced analytical models to identify people at risk, with the aim of detecting potential problems 6 to 9 months before a crisis. In addition, the service provides long-term monitoring, so that social services can also evaluate the effectiveness of the interventions put in place, and adjust them. The specialised software provides robust information governance and security, with strict protocols that determine access levels.

The service enables the district to achieve three objectives. The first is to improve the quality of life of residents by providing the necessary contact and assistance when needed. Secondly, a prevention of evolving needs with better informed and targeted interventions. In other words, social service professionals in the district have a unique view that allows them to select the most appropriate and effective course of action in each case. Finally, it contributes to the management of the demand for social and housing services, generating savings due to the combination of improved interventions and predictive information to identify at-risk situations.

Cozy Cloud, accessible technology for digitally illiterate people

Cozy Cloud, accessible technology for digitally illiterate people

CEMEA

Cozy Cloud, accessible technology for digitally illiterate people

Personal data platform for digitally illiterate people, especially the elderly and people from low-income households. It aims to solve their digital exclusion through a digital channel that is close and very easy to use.

It offers users an intelligent and decentralised data storage system, which allows secure control of one’s own data. Cozy brings together several services (storage applications, bank aggregator, password, contact and photo manager) and data, simplifying use with simple and easy-to-use functions: direct links to share a folder or document, password management with automatic generation of strong passwords, automatic online data retrieval with a simple click, alerts and help to monitor the budget, etc.

The user has a USB key with which he can open his Cozy digital home from any computer. The content of this key is systematically synchronised to the user’s digital home. The USB key physically symbolises the possession of their data (and also, for certain groups, the security of not running the risk of losing a photo, a letter, a diploma… the only witnesses of their history), although it will of course be kept in a cloud. The password is really just the simplified access key to your personal space, inaccessible without a password. The browser – Firefox – is installed and configured to the key and therefore the user does not leave any personal data (cookie, browsing history, etc.) on the computer where he/she enters the key to access his/her personal space.

It includes Cozy Cloud, a data storage service in the cloud that preserves privacy and allows automatic import of your own documents, such as invoices, online purchases or bank details (Cozy Collect), access to documentation from any synchronised device (Cozy Drive) and a backup copy of photographs available when you need them (Cozy Photos).

DoppelPlus, engaging low-income households in the fight against climate change

DoppelPlus, engaging low-income households in the fight against climate change

DoppelPlus

DoppelPlus, engaging low-income households in the fight against climate change

Project that helps low-income households become ambassadors of the transition to clean energy and promotes changes in the daily behavior of households in relation to climate change, a group particularly vulnerable to its consequences.

The initiative consists of sending starter kits to low-income families to optimize their daily consumption. In this way, they save money and also contribute to the energy transition. The aim is to reduce energy costs while improving their financial situation and quality of life.

The project is implemented by means of personalized guidance, whereby families receive advice on how to protect the climate, as well as tailored measures such as training programs or teaching the basics of climate protection. The initiative offers multiplier measures for climate protection and increased energy efficiency in areas such as housing, heating, electricity, mobility, consumption and food.

DoppelPlus has also trained 1,000 families in the Tyrol (Austria) to become ambassadors of the clean energy transition, with annual savings of €200 per household. Long-term partnerships have also been forged with energy suppliers, cultural organizations, social housing companies and an extensive communication campaign to raise awareness of energy issues. The project creates a win-win situation for everyone: the environment and the household budget.

CRE-e, a multichannel guidance for employability

CRE-e, a multichannel guidance for employability

Red Cross

CRE-e, a multichannel guidance for employability

Remote service to guide unemployed people in their job search, aimed at resolving doubts and accompanying them in the employability process through different channels and online activities.

Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.

Its objective is to provide job seekers with tools and information through a free telephone line, email, a Whatsapp channel and social networks (Instagram, Facebook and Twitter). With a call or message, the service’s professionals provide a personalized response in less than 72 hours to the questions and queries raised by users.

In addition, the CRE-e multichannel has a content platform accessible to everyone free of charge. There are two main tools; the first is online conferences that aim to help people improve their employability. Each week they invite expert speakers to talk about various topics: employment and training resources, job search tools, labor market, and possible market niches. They also discuss specific initiatives aimed at young people, tips to give visibility to the curriculum for people over 50, and tools to work on digital skills, among others. Secondly, within the web platform there are all kinds of key resources so that people can resolve doubts autonomously. In addition, specific content on women’s issues (gender violence, labor rights, etc.) is included.

CRE-e complements the personalized itineraries that have been developed in Red Cross since 2014 for people at risk of social exclusion, a comprehensive response to people who present diverse situations and trajectories, in order to alleviate the situation of vulnerability they live in.

Primero, a digital platform for the protection of children in migratory contexts

Primero, a digital platform for the protection of children in migratory contexts

UNICEF

Primero, a digital platform for the protection of children in migratory contexts

Open source software platform that helps social services, humanitarian and development workers manage data related to child protection through tools that facilitate case management, incident tracking, migrant child tracing and family reunification.

The platform collects and manages data on children encountered in emergency migration contexts, and combines proven tools, global best practices and the latest open source technology to offer social service and humanitarian protection workers an easy-to-use and scalable solution to their data management challenges.

Primero enables its users to document events and violations to provide protection programs with up-to-date information on risk factors and patterns of violations. At the same time, child victims of violence can be linked to the services they need and prevention measures can be implemented to mitigate future risks. The platform’s powerful analytics and reporting tools ensure that the data is actionable.

Primero offers intuitive digital forms and clear workflows to help document case management processes, from identification and registration, to assessment, case planning, referrals and transfers, and case closure. With robust monitoring capabilities including email notifications for certain processes.

The platform uses sophisticated matching technology to match follow-up requests made by caregivers with the records of children registered as separated or unaccompanied. Matching criteria can be configured to meet the needs of the context. These functions are supported by a comprehensive case management module to ensure that children receive appropriate care.

Primero is a progressive web application (PWA) and leverages the latest technology to combine the best of web and mobile apps. The web app works across all browsers, regardless of operating system and on any device (mobile, tablet, laptop). It requires no previous user experience and can also be used offline, so that social workers can manage their work from anywhere, wherever they are. At the same time it offers the security and efficiency of digital case management in low connectivity configurations.

Reconnect, a professional app to ensure the continuity of social insertion pathways

Reconnect, a professional app to ensure the continuity of social insertion pathways

Groupe SOS

Reconnect, a professional app to ensure the continuity of social insertion pathways

Image from Reconnect webpage.

Work app for social professionals, which gives them all the information they need to support users: check their history, update their status, record meeting reports, schedule reminders for upcoming events, find documents and contacts useful, etc. It also allows you to inform team members of the situation of a person being cared for. And, in the event of a job replacement, the new professional can quickly get an overview of the ongoing procedures and the next steps to take in relation to each of the users.

In addition, it allows you to follow in real time the number of places available in services, accommodation and activities, and find the people who need them; and automatically analyze data statistics related to the people being cared for and assessing the impact of social intervention.

The ergonomics of the application have been specially worked with social professionals and third sector entities so that the management is very simple and allows the professionals to concentrate on accompanying the people being cared for. Co-design with third sector entities also allows you to provide solutions tailored to the specifics of the sector’s programs and services. And, in addition, the configuration of the system allows to satisfy the specific operational needs of each social entity.

Reconnect

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Intermedia

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Image from the Intermedia website.

Digital platform for the selection of professional profiles, especially aimed at people with vulnerabilities, which differs from other portals in the fact that it is able to make an intelligent matching of skills between job offers and candidates, and does not discriminate based on learned patterns.

This is a paradigm shift since, instead of working like other recruitment platforms that only take into account the candidate’s training and work experience as reflected in a CV, IntermediaJOB also values the rest of the learning that the candidate has acquired throughout his life, both in the training and professional and personal fields. This makes the match between the applicant and the company much more reliable than with other portals.

This tool is only possible thanks to innovation, which is why it is awaiting the incorporation of machine learning, a technology that would improve the reliability of the skills match, as well as big data to take advantage of successful experiences, or the use of bots to make technology more accessible to people.

What has already been implemented are the algorithms used by IntermediaJOB. The platform excludes all those better-positioned candidates who have more knowledge than necessary in a workplace, as well as those that value people of one gender more than another, for the simple fact that they follow learned patterns.

Beyond being just a platform where job offers can be posted, it also allows students to find their university internships.

IntermediaJob

Predictive tool for vulnerability situations, to improve the planning of social services.

Predictive tool for vulnerability situations, to improve the planning of social services.

Associació Benestar i Desenvolupament (ABD), Momentum Analytics

Predictive tool for vulnerability situations, to improve the planning of social services.

Image taken from the Unsplash website.

A predictive tool of needs and situations of vulnerability and inequality of the population that, based on Big Data and Artificial Intelligence algorithms, makes it possible to describe the socio-demographic and economic characteristics of families in the territory with the aim of helping municipal social services to better understand current real needs, predict future needs, size the portfolio of services and plan resources.

The tool has been applied for the first time in the neighbourhoods of the municipalities of Sant Feliu de Llobregat, Premià de Mar and Mollet del Vallés, and has enabled a better understanding of the impact of Covid on the most vulnerable population, with the participation of the social services, basic information management and open government teams of these three municipalities.

Momentum Analytics, together with the Asociación Bienestar y Desarrollo ABD, after years of developing the solution and talking to all the actors in the sector – central and regional governments, town councils, provincial councils, county councils, the third sector, foundations, associations, NGOs, energy companies, water companies – have crystallized the project with the implementation in these first three municipalities.

According to the expert Dr. Josep Maria Picas, “we are at the beginning of a project that will be fascinating, based on the information from the data of the social services of the town councils which, together with other community services such as health, will allow our assistance to the population to be unbeatable. We have a great opportunity”.

Circles
ADB Associació Benestar i Desenvolupament

Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Ajuntament de Barcelona, Fundació Privada Jovent

Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Image from the Ajuntament de Barcelona website.

A programme to escape from the welfare-based approach to food aid. It offers community kitchens and workshops where people who receive food can also learn how to optimize their food, prepare healthy dishes and extend food preservation. This promotes the right to decent, sustainable and healthy food among people in a situation of food vulnerability.

Each Espai Alimenta is located in a different area of the city and managed by a social organization. The aim is not only to offer a space to meet needs, but the programme also seeks to enable people in need of food aid to create a community bond and exchange knowledge.

Ajuntament de Barcelona