Social action innovations Bank

The relational-linking model, an innovative model of social action
Castell-Platja d’Aro Town Council

For several years the Castell-Platja d’Aro Town Council has applied a model, the so called relational-linking model, in its all social education programs. The model, the theoretical basis of it have been defined in recent decades, fosters a relationship between educator and student, between professional and user, and between professionals, which favors proximity and creation of links, and increases the confidence capital created by the fact of “being” rather than “doing” with the person who requests services from the municipality. The model focuses the professionals’ attention on the person and on his/her trajectory of inclusion and prioritizes the creation of l networks among professionals.

The model has been recently validated though a research project called Human Value whose results, published in March 2018, demonstrated that the model helps to improve people’s quality of life and also serves as a basis to consolidate all supporting services offered by the organization to the citizens.

Foto: Ajuntament de Castell-Platja d’Aro

Type of activity:

Innovative organisation


Town of Castell-Platja d’Aro

Partners / Funders:


As a result of numerous antisocial incidents that occurred in 2008 among adolescents, different municipal services and the Catalan Government established a transversal work method that provided more flexibility to understand the problems and, at the same time, offered new ways of resolving them The participating professionals introduced a wider and horizontal vision of services’ organization and the model, which is continuously optimized, has proven to offer more options than traditional linear models.

Implementation level:

The model is currently applied to all socio-educative services provided by Castell-Platja d’Aro Town Council.

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