RAPNIC receives the 2nd prize in the AINA “Territorial Intelligence” contest

Publications News

RAPNIC receives the 2nd prize in the AINA “Territorial Intelligence” contest

Aplicació IA de reconeixement de veu

RAPNIC has been recognized in the category “Artificial Intelligence to Reduce Digital Divides” in the AINA “Territorial Intelligence” contest, which promotes Catalan-language solutions aimed at improving accessibility and digital inclusion.

RAPNIC has been awarded the 2nd Prize in the AINA “Territorial Intelligence” competition, a recognition that seeks to promote Catalan-language artificial intelligence solutions with social impact and the ability to reduce digital divides. The jury highlighted the project’s contribution to improving Catalan speech recognition in non‑standard speech, with particular emphasis on dialectal varieties, as well as its data‑driven approach and testing in everyday use environments.

A technological response to a social challenge: reducing digital divides in voice technologies

RAPNIC is an initiative of the iSocial Foundation that addresses a persistent issue in both the technological and social spheres: many voice systems work well with standard speech but fail to interpret non‑fluent speech. This technological gap creates a significant digital barrier for groups that often already face communication difficulties, such as people with Down syndrome, cerebral palsy, or other speech disorders. The situation becomes even more challenging when these individuals speak less dominant linguistic varieties or dialects, as is the case with Catalan and, specifically, the dialects of the Terres de l’Ebre (Tarragona) region.

To address this issue, the RAPNIC project collects real recordings from local users—both read and spontaneous speech—and tests the technology through a web application used in everyday contexts. The involvement of social organizations, speech therapy professionals, and local services ensures that the solution is useful, accessible, and ethical, with particular care given to data protection and informed consent.

A competition to strengthen the presence of Catalan in AI technologies

The AINA “Territorial Intelligence” competition aims to support projects that use artificial intelligence to strengthen the presence of Catalan in the digital sphere, while generating social impact in areas linked to the Nuclear Transition Fund. The challenge in which RAPNIC participated—“Artificial intelligence to reduce digital divides”—called for solutions capable of reducing digital inequalities through accessible language technologies, particularly designed for people with communication difficulties and for territories with underrepresented dialectal varieties.

RAPNIC’s proposal responds directly to this need, combining technological innovation, local knowledge, and a people‑centred approach. In this regard, the creation of a genuine corpus of non‑standard Catalan speech and validation with users in real‑life situations were specially valued elements in the contest.

A project recognized for its impact and coherence

The jury valued that RAPNIC provides a solution that clearly contributes to digital inclusion, enabling people with speech disorders to use voice and transcription tools with greater autonomy. It also highlighted the project’s solid design, strong local roots, and the potential to scale this methodology to other groups and contexts.

This award adds to the CSC Impulsa 2024 Award for Innovation in AI in the social field, which had already recognized RAPNIC as a pioneering initiative in developing technologies capable of interpreting non‑fluent Catalan speech. The project continues to move forward with the aim of creating and opening corpus, data, and documentation that can be reused by researchers, social organizations, and other innovation projects in the country.

A broad ecosystem of collaborators

The RAPNIC project is built on a participatory approach and collaboration with organizations, professionals, and users in the territory, ensuring that the technology responds to real communication needs.

RAPNIC’s development is possible thanks to a wide network of collaboration that brings together social organizations, research centres, and local institutions. The project includes the University of Barcelona as an academic partner, as well as the organizations FCSD, Fundació Aspace Catalunya, Grup MIFAS, Associació Alba, and Fundació Maresme —all members of the iSocial Foundation— along with Esclat Grup Social, Fundació Astres, Down Lleida, and Grup Ramon Noguera. The participation of users and professionals from these organizations is key to building the corpus, and they also contribute wiith concrete, practical knowledge about the communication needs of the groups involved.

This multidisciplinary alliance ensures that the technology is developed with rigour, respect, and sensitivity, incorporating the perspectives of the people who will ultimately benefit from it.

Continuing to grow and expand its impact

The next steps for the project include continuing to expand data collection, strengthening territorial partnerships, and exploring new integrations into digital services aimed at communication accessibility. In this way, RAPNIC aims to keep advancing toward a more inclusive, more diverse artificial intelligence that better reflects the linguistic reality of the country, with the goal of contributing to a future where technology effectively helps overcome communication and social barriers.

Actualitat

AI‑powered voice recognition application

RAPNIC receives the 2nd prize in the AINA “Territorial Intelligence” contest

RAPNIC has been recognized in the category “Artificial Intelligence to Reduce Digital Divides” in the AINA “Territorial Intelligence” contest, which promotes Catalan-language solutions aimed at improving accessibility and digital inclusion.
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Visual representation of job burnout: a burnt-out match, symbolizing work-related stress and the need for self-care among professionals in the social sector.

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Cartelleria de l'acte de presentació de resultats del projecte Vincles 2023-2026

Presentation of the results of the Vincles Alt Pirineu-Aran project for the 2023–2025 period at an event in Sort

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Towards Independent Living: Community Support Networks and Personalised Guidance Points

Campus InnoBreaks

Towards Independent Living: Community Support Networks and Personalised Guidance Points

Imatge de portada del poper Innobreak, que tindrà lloc el 21 d'abril i que tractarà sobre vida independent.

Neighbourhood Networks (Scotland) and A-Punt (Catalonia). 21 April 2026, from 9:00 to 10:30. Open for registration.

Webinar in English and Spanish, with translation into both languages

Independent living is a recognised right and a shared aspiration for many people with disabilities or support needs. It is not only about having one’s own home, but about being able to decide how one wants to live, take part in community life, and access the appropriate supports to do so with autonomy.

Despite the progress made by the independent living movement, many care systems continue to rely on institutionalising models focused on service delivery and dependency management. These models often limit people’s decision-making capacity and hinder full participation in community life.

The challenge for social services is to move towards more flexible, personalised, and community-based forms of support that strengthen personal autonomy, peer support, and connection with local resources and people in the surrounding environment.

This webinar will present two initiatives that promote independent living through community support, personalised guidance, and accompaniment to facilitate decision-making and access to the right supports.

  • Neighbourhood Networks (Scotland): A model of local independent living communities for people with learning disabilities or multiple vulnerabilities. It promotes small local networks of up to twelve people living in the same area who support one another. Each network is supported by a community connector who fosters relationships, shared activities, and ties with the local environment. Support is flexible and progressive: it adapts to each person’s needs and decreases as their autonomy grows, avoiding dependency on services.
  • A-PUNT, Independent Living Support Point – Grup Mifas, Support-Girona and Girona City Council (Catalonia): An information, guidance, and advisory service for people with disabilities or support needs. It acts as a one-stop service providing personalised support: from initial reception and community orientation to advice on daily living activities, training and skills development, and technical assistance with administrative procedures. It also works to connect users with available local resources and services, and promotes awareness-raising actions to combat stigma and foster a more inclusive society.

SPEAKERS:

Donna Hegarty, Development Manager at Neighbourhood Networks

Aloma Puigvert, Social Area Coordinator at Mifas and Social Worker at A.Punt

Gemma Palet, Social Referent at the Support-Girona Foundation and Social Educator at A.Punt

Amb el suport de:

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Innobreaks

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Self‑care to prevent burnout and improve the wellbeing of social services professionals

Publications Articles

Self‑care to prevent burnout and improve the wellbeing of social services professionals

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Visual representation of job burnout: a burnt-out match, symbolizing work-related stress and the need for self-care among professionals in the social sector.

Taking care of our emotional wellbeing is essential to carrying out daily tasks with quality. For this reason, self‑care is especially important in fields like the social sector, where demands and pressure are very high.

Social services are responsible for providing social support to the population, and teams work every day with situations of great emotional complexity that can affect their job satisfaction and mental health. It is a profession built on people and relationships. But in order to help others, you must first take care of yourself, that is, practice self‑care and know how to accept help when needed to avoid reaching burnout.

The social services sector faces numerous structural challenges: lack of resources, the complexity of the cases handled daily, and the pressure and expectations placed on professionals.

“Studies show that high job demands drain professionals’ physical and mental resources, leading to decreased energy and health problems.”

It is a highly demanding and emotionally exhausting job. Users of social services often put high expectations and demands on professionals. This is why it is common to experience high levels of stress that can lead to burnout. In such a delicate and demanding profession, which also struggles with a lack of economic and human resources, taking care of oneself becomes essential.

What is burnout?

Burnout is a psychological condition that develops after prolonged exposure to high levels of stress, especially in the workplace. Its main consequences include:

  • A sense of dissatisfaction
  • Physical and mental exhaustion
  • Decreased job performance

This situation affects not only the person experiencing it, but also their work and personal environments. For this reason, self‑care, the actions a person takes to protect their own physical and mental wellbeing, is key to preventing burnout and preserving emotional health.

How to reduce work‑related stress and avoid burnout in social services?

As mentioned earlier, sources of stress in social services teams are multifactorial and often structural (lack of resources, excessive caseloads, too much bureaucracy, lack of coordination with other services such as education or healthcare…). While changing these structural causes is difficult and requires large‑scale reforms, there are strategies and techniques that can help professionals reduce and better manage stress levels in the short term.

Self‑awareness and emotional management

A key first step in managing stress is self‑awareness. Identifying your own feelings and emotions helps detect early signs of stress and act before they intensify. Work in social services carries a heavy emotional load, so it is essential to stay alert to any signs of discomfort. Self‑awareness helps you understand your own skills and limits, know how far you can go, and avoid crossing those limits to prevent burnout. Self‑esteem is closely linked to self‑awareness, as it allows you to value your own strengths.

The process of becoming self‑aware is highly personal and different for everyone; there is no single method to achieve it. Even so, exploring techniques that help you connect with your emotions and sensations can be useful.

Some common exercises to develop self‑awareness include:

  • writing or journaling, writing down thoughts and feelings to identify and understand them.
  • meditation, a practice that promotes relaxation, awareness, and calmness, while increasing kindness toward oneself and others, contributing to emotional regulation.
  • mindfulness a widely recognized practice that focuses attention on the present moment to change how we experience daily life. It involves letting go of judgment and living more connected to the present, reducing the mental load associated with stress.

Self‑leadership to confront stress

One factor that often contributes to increased stress and burnout is excessive self‑demand. This can make it difficult to delegate tasks and lead to setting goals that are hard to achieve.

In response to self‑demand, self‑compassion involves accepting mistakes and being kind to oneself. This practice helps reduce the stress caused by very high self‑expectations and improves long‑term emotional wellbeing.

It is important to:

  • understand personal limits
  • distinguish between situations we can control and those beyond our control
  • properly separate work life from personal life
  • set clear, realistic goals aligned with personal values

As Brené Brown, researcher at the University of Houston and expert in self‑knowledge and resilience, points out, “owning our story and loving ourselves […] is the bravest thing we will ever do.
According to her, this process “involves letting go of who you think you’re supposed to be and embracing who you really are.”

Regulating self‑demand through self‑compassion helps you work with purpose and, as a result, maintain motivation. In fact, experts distinguish between intrinsic and extrinsic motivation. Extrinsic motivation is tied to external factors we cannot control. Intrinsic motivation, however, relates to how we perceive what we do and how we value our own work.

In this sense, keeping in mind the significance of the work carried out in the social sector can be another way to manage accumulated tension. Although it is a profession with a high risk of stress and burnout, a study by Community Care in the United Kingdom shows that 91% of social workers report high satisfaction with the impact of their work.

Remembering why social work is necessary and the positive impact it can have is a way to strengthen intrinsic motivation.

Healthy professional relationships and emotional support

How we relate to others directly influences our stress levels and emotional wellbeing. In this regard, the Bridge Model — a tool that describes different communication styles and ways of perceiving and managing relationships — helps identify both our own preferences and those of colleagues. Understanding these styles makes it easier to adapt to each interaction, reduce misunderstandings, and anticipate dynamics that may generate tension.

This understanding fosters empathy within teams, supports healthier relationships, and helps prevent unnecessary tensions in the workplace.

Creating healthy work environments and support networks is essential for promoting professionals’ mental health. It is important to encourage spaces for listening, trust, and vulnerability, as well as reduce the stigma associated with mental health.

One technique that helps create safe spaces is Nonviolent Communication, which involves understanding one’s own needs and those of others to practice self‑compassion and reach mutual understanding.

Physical health

Emotional discomfort often has physiological manifestations as well. It is important to stay alert to signs that may have an emotional origin. Taking care of physical health is essential, as it is closely linked to emotional wellbeing.

Basic needs must be met to prevent physical health from negatively affecting mental health:

  • Ensuring adequate rest and good‑quality sleep
  • Maintaining a balanced and healthy diet
  • Engaging in physical activity

Various studies have shown that moderate exercise has a direct positive impact on mental health. Greater benefits have been observed when physical activity is done in groups or outdoors. Exercise helps release tension, increase self‑esteem, reduce anxiety levels, and improve sleep quality.

Benefits have been observed both in people who exercise regularly and moderately, and in those who concentrate physical activity on weekends. It is therefore important to dedicate time to physical exercise.

In conclusion, taking care of oneself is an essential part of professional practice in social services. When teams have tools to manage stress, strengthen motivation, and build healthy work environments, their wellbeing is protected and the quality and sustainability of their work improve.

Self‑care is not just an individual attitude, it is a skill that can be learned, practiced, and integrated into team culture. Investing in it means investing in more resilient, cohesive, and purpose‑driven professionals.

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Presentation of the results of the Vincles Alt Pirineu-Aran project for the 2023–2025 period at an event in Sort

Publications News

Presentation of the results of the Vincles Alt Pirineu-Aran project for the 2023–2025 period at an event in Sort

Cartelleria de l'acte de presentació de resultats del projecte Vincles 2023-2026

On 5 March, we held the event in Sort to present the results of the Vincles project for the 2023–2025 period, highlighting both the programme’s success and the need to ensure its continuity.

The Consell Comarcal del Pallars Sobirà hosted the event, which showcased the results of the Vincles Alt Pirineu-Aran 2023–2025 project. The initiative, coordinated by the iSocial Foundation in collaboration with the regional social services, proposes a model that combines a technological innovation system for detection—using big data technology—with community‑based intervention actions to prevent and address situations of unwanted loneliness among older people in mountain regions.

The event opened with remarks from Toni Codina, director of the iSocial Foundation; Carles Isús, president of the Consell Comarcal del Pallars Sobirà, one of the territories where Vincles has been implemented; Òscar Martínez, Deputy for Public Health at the Diputació de Lleida; Teresa Llorens, Secretary for Life Cycles and Citizenship of the Government of Catalonia; and Víctor Martínez, Director of Institutions at CaixaBank.

All speakers emphasised the challenges posed by depopulation and the importance of listening to local communities, while highlighting the programme’s success and the need to maintain it.

Later, Marta Ortiz, programme coordinator, presented a real case of an older person experiencing unwanted loneliness, illustrating the challenges faced by social services when addressing loneliness in territories with unique geographical and demographic characteristics.

Alba Palomares, researcher at the University of Lleida, presented the results of the Vincles programme and its impact on the territories where it has been implemented, as well as the methodology used for its evaluation.

The project has been deployed across 30 municipalities comprising 271 population centres in the six counties of the Alt Pirineu and Aran region. The Big Data system, based on 40 indicators, has identified 2,845 people over the age of 55 at risk of loneliness—equivalent to 38% of the population in this age group.

A key component of the project has been the rollout of community intervention actions, with a total of 393 activities involving more than 3,000 participants. In addition, 119 training sessions have been held, engaging and preparing 247 community agents—local residents and professionals involved in detecting situations of loneliness risk. Finally, 205 people have been monitored through 322 follow‑up meetings.

According to the report prepared by the Social Innovation Chair at the University of Lleida, 85% of the people supported report an improvement in emotional and/or social wellbeing; 78% have expanded their social connections within their municipality; 95% would recommend the programme; and 87% express a desire for Vincles Alt Pirineu-Aran to continue.

During the event, Adriana Vidal, director of social services in Pallars Sobirà, highlighted the specific characteristics of the Alt Pirineu and Aran territory, particularly those linked to depopulation. She emphasised the key role of the community activators in the Vincles project, who have worked closely with the Basic Social Services Areas. She also underscored the value of the project’s co‑design process, in which the iSocial Foundation incorporated the perspectives of regional social services from the outset. Finally, she stressed the community‑based and cross‑sectoral nature of the project, which has brought together the six participating territories, public administration, the third sector, and the university.

The event programme included video testimonies and contributions from older participants and volunteers from Vincles Alt Pirineu-Aran, who attended the event and shared how Vincles has become a driving force for community engagement in their municipalities.

Throughout the implementation of Vincles Alt Pirineu-Aran, the use of technology and the cross‑analysis of social and demographic data—combined with community activation—has made it possible to detect and prevent potential situations of unwanted loneliness. Coordination between social services, civil society, and local organisations has created safe spaces and social bonds that foster mutual care and enable faster detection of risk situations. As institutional representatives noted during the event, ensuring the programme’s continuity is essential to continue supporting the needs of the population of Alt Pirineu-Aran.

The Vincles Alt Pirineu-Aran project is led by the iSocial Foundation and the social services of the county councils of Alt Urgell, Pallars Sobirà, Pallars Jussà, Cerdanya, Alta Ribagorça, and the Conselh Generau d’Aran. The project also involves the Social Innovation Chair of the University of Lleida (UdL), IDAPA, the Basque organisations Agintzari and Gislan—developers of the technological tool in the Basque context—and the organisations ABD, Integra Pirineus, and Alba Jussà. It is supported by the Government of Catalonia, the Diputació de Lleida, the “la Caixa” Foundation, and other local partners. During the 2023–2025 period, the project has been implemented with the support of Next Generation EU funds.

Actualitat

AI‑powered voice recognition application

RAPNIC receives the 2nd prize in the AINA “Territorial Intelligence” contest

RAPNIC has been recognized in the category “Artificial Intelligence to Reduce Digital Divides” in the AINA “Territorial Intelligence” contest, which promotes Catalan-language solutions aimed at improving accessibility and digital inclusion.
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Visual representation of job burnout: a burnt-out match, symbolizing work-related stress and the need for self-care among professionals in the social sector.

Self‑care to prevent burnout and improve the wellbeing of social services professionals

Taking care of our emotional wellbeing is essential to carrying out daily tasks with quality. For this reason, self‑care is especially important in fields like the social sector, where demands and pressure are very high.
Cartelleria de l'acte de presentació de resultats del projecte Vincles 2023-2026

Presentation of the results of the Vincles Alt Pirineu-Aran project for the 2023–2025 period at an event in Sort

On 5 March, we held the event in Sort to present the results of the Vincles project for the 2023–2025 period, highlighting both the programme’s success and the need to ensure its continuity.
Notícia Som Connexió

iSocial and Somos Conexión join forces to promote knowledge and social technology

The cooperative Somos Conexión will sponsor three of the Innobreaks that we will hold throughout 2026. These sessions will focus on the conscious and inclusive use of technology in the social sphere, helping bring innovative initiatives closer to the sector that address emerging digital challenges
Innobreak 17.02 -realitat virtual.

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Immersive Training Platform – Embodied Labs (USA) and VIA Project (Catalonia) Held on February 17, 2026.

iSocial and Somos Conexión join forces to promote knowledge and social technology

Publications News

iSocial and Somos Conexión join forces to promote knowledge and social technology

Noticia Somos Conexión
Noticia Somos Conexión

The cooperative Somos Conexión will sponsor three of the Innobreaks that we will hold throughout 2026. These sessions will focus on the conscious and inclusive use of technology in the social sphere, helping bring innovative initiatives closer to the sector that address emerging digital challenges

The iSocial Foundation and the cooperative Somos Conexión have reached a sponsorship agreement to promote three Innobreaks during 2026 — innovation webinars focused on the use of technology in social services, with the aim of raising awareness about the potential benefits and impacts that technology can have on people’s lives. This alliance seeks to contribute to the debate on some of the major challenges facing social services and to help place technology at the service of social well-being, inclusion, and citizen empowerment.

Three webinars to explore the challenges and opportunities of social technology

As a result of the collaboration between iSocial and Som Connexió, in 2026 we will launch three Innobreaks — social innovation webinars — focused on initiatives that promote a conscious, integrative, and responsible use of technology, or that directly apply technology in social intervention or professional training.

These three Innobreaks will revolve around the following themes:

  • In the field of Virtual Reality, we will explore two projects that use this technology to demonstrate the potential of immersive environments to strengthen psychosocial support and facilitate professional training through experiences that simulate complex and everyday situations.
  • The second Innobreak sponsored by Som Connexió will focus on the issue of screen addiction, offering a comprehensive approach to the effects of excessive device use among adolescents and families with children, with particular emphasis on educational, emotional, and social consequences, as well as the importance of digital disconnection.
  • Finally, under the conceptual umbrella of inclusive social networks, we will examine digital platforms specifically designed to foster safe, accessible, and non-ableist interactions among people with disabilities or diverse needs.

These three knowledge-sharing spaces share a common objective: to reduce digital gaps, promote responsible uses of technology, and inspire innovative practices within the field of social services.

A collaboration that reinforces a shared mission

Somos Conexión is a consumer cooperative dedicated to telephone and internet services, operating under a non-profit model with a strong focus on social interest. Since its beginnings, it has worked to promote more transparent, responsible, and accessible access to telecommunications.

This vision is reflected in various projects promoted by the cooperative to reduce digital inequalities, such as initiatives that provide connectivity to individuals and families in vulnerable situations, in-person support activities for those requiring technological assistance, and collaborations with community groups seeking to improve their digital skills. The cooperative also develops projects and materials aimed at raising awareness about the effects of screen use on children and supporting families in responsible digital education.

The use of technology as a social lever and the importance of pedagogy in the use of digital tools bring the visions of Som Connexió and iSocial closer together. In this sense, the three Innobreaks planned for 2026 offer a space to address these issues and open new perspectives on the use of technology in the social sphere.

Actualitat

AI‑powered voice recognition application

RAPNIC receives the 2nd prize in the AINA “Territorial Intelligence” contest

RAPNIC has been recognized in the category “Artificial Intelligence to Reduce Digital Divides” in the AINA “Territorial Intelligence” contest, which promotes Catalan-language solutions aimed at improving accessibility and digital inclusion.
Imatge de portada del poper Innobreak, que tindrà lloc el 21 d'abril i que tractarà sobre vida independent.

Towards Independent Living: Community Support Networks and Personalised Guidance Points

Neighbourhood Networks (Scotland) and A-Punt (Catalonia). 21 April 2026, from 9:00 to 10:30. Open for registration.
Visual representation of job burnout: a burnt-out match, symbolizing work-related stress and the need for self-care among professionals in the social sector.

Self‑care to prevent burnout and improve the wellbeing of social services professionals

Taking care of our emotional wellbeing is essential to carrying out daily tasks with quality. For this reason, self‑care is especially important in fields like the social sector, where demands and pressure are very high.
Cartelleria de l'acte de presentació de resultats del projecte Vincles 2023-2026

Presentation of the results of the Vincles Alt Pirineu-Aran project for the 2023–2025 period at an event in Sort

On 5 March, we held the event in Sort to present the results of the Vincles project for the 2023–2025 period, highlighting both the programme’s success and the need to ensure its continuity.
Notícia Som Connexió

iSocial and Somos Conexión join forces to promote knowledge and social technology

The cooperative Somos Conexión will sponsor three of the Innobreaks that we will hold throughout 2026. These sessions will focus on the conscious and inclusive use of technology in the social sphere, helping bring innovative initiatives closer to the sector that address emerging digital challenges
Innobreak 17.02 -realitat virtual.

Virtual Reality in Social Care: Experiential Training and Intervention

Immersive Training Platform – Embodied Labs (USA) and VIA Project (Catalonia) Held on February 17, 2026.

Virtual Reality in Social Care: Experiential Training and Intervention

Campus InnoBreaks

Virtual Reality in Social Care: Experiential Training and Intervention

Innobreak 17.02 -realitat virtual.

Immersive Training Platform – Embodied Labs (USA) and VIA Project (Catalonia)
Held on February 17, 2026.

Webinar in English and Spanish, with simultaneous translation into Spanish

More and more social services are incorporating virtual reality as a tool for social intervention. This technology makes it possible to create fully immersive and interactive digital environments where people can see, hear, and interact with elements that are not physically present, using headsets, goggles, or other devices.

Virtual reality can be used both in professional training—to strengthen skills related to support and empathy—and in direct intervention, to work on aspects such as memory, anticipation, identity, and life stories, among others. These practices support a shift in care models, moving from approaches based on explanation and external observation to experiential methodologies that place the person at the center.

At the same time, however, virtual reality raises important discussions about the boundaries and conditions of its use, with particular attention to accessibility, the suitability for each person’s characteristics, and ethical issues such as data protection.

In this webinar, we will explore two initiatives that are advancing and consolidating the use of virtual reality in social care and professional training:

  • Immersive Experience Training Platform – Embodied Labs (United States): uses virtual reality to provide experiential training for professionals in the social and healthcare fields. Through simulations based on real-life situations, participants can experience firsthand the challenges faced by the people they support.
  • VIA Project – Intress and RocaSalvatella (Catalonia): uses virtual reality to work on the life stories of individuals receiving support. By creating different scenarios within a metaverse environment, accessed through 3D glasses, the project simulates situations that help initiate psychoeducational processes, facilitating the reconstruction of memories, places, and significant moments.

SPEAKERS:

Erin Washington, Co-founder (Embodied Labs).

Meritxell Campmajó, Head of Justice, Communities and New Opportunities (Intress)

Lali Gil, Head of UX and Design (RocaSalvatella)

Lidia Sala, Strategy and Innovation Manager (RocaSalvatella)

With the support of:

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Innobreaks

Imatge de portada del poper Innobreak, que tindrà lloc el 21 d'abril i que tractarà sobre vida independent.

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Preventing Institutionalisation in Childhood and Adolescence: Rights, Families and Community

Preventing Institutionalisation in Childhood and Adolescence: Rights, Families and Community

Glasgow Intensive Family (Scotland) and Casa d’Infants (Catalonia). Held on 27/09/2025.

Jordi Amat, Director of the ICT Area at the Department of Social Rights and Inclusion: “The goal of wSocial is to make information available to the entire social ecosystem”

Publications Interviews

Jordi Amat, Director of the ICT Area at the Department of Social Rights and Inclusion: “The goal of wSocial is to make information available to the entire social ecosystem”

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Usuari utilitzant wSocial

Jordi Amat is the Director of the Information and Communication Technologies Area at the Department of Social Rights and Inclusion of the Government of Catalonia. In this role, he drives the transformation of social services through projects like wSocial, an innovative tool that supports social intervention carried out by Basic Social Services Areas, facilitates case diagnosis and management, and promotes a comprehensive view of the citizen’s situation. We speak with him to learn more about wSocial, how it works, and its planned rollout.

What is wSocial and what need does it address?

wSocial is a tool that supports social intervention carried out by the Basic Social Services Areas, which are the local units —sometimes consortia— of municipalities that manage social services. To understand what wSocial is, one must first understand how these areas operate.

We can draw a parallel, cautiously, with the healthcare system: just as someone with a health issue goes to a primary care center (CAP), someone with a social issue can go to a Basic Social Services Area. The citizen requests an appointment, and the team, following protocols and relying on their experience, diagnoses the situation: it could be a case of violence, lack of housing, need for financial assistance, etc. Once the diagnosis is made, a work plan is defined to help the person improve their situation and access a dignified life. This plan may include services or benefits provided by the municipality, the regional government, or the state.

How does wSocial support this process?

wSocial aims to support this task by placing the citizen and their household at the center of the intervention. To achieve this, the Department of Social Rights has collaborated with the social ecosystem (including social entities, TIC Salut, and the Basic Areas themselves) to define a dictionary of social needs based on the SNOMED standard, which is already used in the healthcare field. The goal of this standard is to standardize language and diagnostic protocols.

Additionally, wSocial provides a 360º view of the person’s situation by gathering information from different Basic Areas —for example, if the person moves to another municipality. It offers a viewer of all the information that basic social services have about a person, which is often scattered across municipalities. This prevents the citizen from having to repeat their story or submit the same documents to each new service, and allows social workers to make better diagnoses.

So, is it about unifying dispersed social information?

Exactly. Today, there are already tools that offer some level of interoperability, but wSocial proposes to unify everything into a single platform shared by all Basic Areas. It would be like a social version of “La Meva Salut,” accessible —with the person’s consent— to social services professionals. The system includes mechanisms to manage this consent rigorously.

A major milestone has been the exchange of viewers between the health and social sectors. This allows social professionals to access basic health information without requesting reports, and health professionals to consult social data. This way, information is shared more efficiently without duplicating efforts.

How is the third sector integrated into wSocial?

wSocial is a tool for social professionals, with data coming from this 360º view of the citizen, collected in the eSocial platform, which stores all the information. Naturally, the third social sector is another actor in the social ecosystem, either as a provider or as a parallel and complementary actor. Therefore, sharing information with them is essential, while also respecting legal frameworks and the General Data Protection Regulation (GDPR).

wSocial is a tool for social professionals, with data coming from this 360º view of the citizen, collected in the eSocial platform, which stores all the information. Naturally, the third social sector is another actor in the social ecosystem, either as a provider or as a parallel and complementary actor. Therefore, sharing information with them is essential, while also respecting legal frameworks and the General Data Protection Regulation (GDPR).

wSocial incorporates artificial intelligence. How does it work?

We’ve implemented two AI tools. The first is already in production: it’s a generative AI that detects potential needs based on the conversation between the citizen and the social worker. The professional writes the narrative, and the AI suggests identified situations and possible additional ones. It’s a support tool, but the final judgment always lies with the professional.

This tool has proven to be scalable and efficient: it can support the equivalent of 1.5 million interviews, with an estimated load of 6,000 interviews per morning.

The second tool, still in pilot phase, is for automatic transcription and translation. It allows the professional and the citizen to maintain eye contact, as it translates and transcribes in real time in languages such as Catalan, Spanish, English, and Egyptian Arabic. The current result has very low latency (2 seconds), making it useful and scalable.

Are other automated features planned?

Yes. Through the information hub —called dSocial— we’ve created a “sentinel” system that detects situations where a citizen could be receiving a benefit but isn’t. Always with the citizen’s authorization, of course.

There’s also a project using anonymized data that cross-references health and social information to predict future needs. This helps better understand the evolving profile of citizens served in the social domain.

What stage is wSocial currently at?

We already have a first version of the tool. The Department’s goal is to continue evolving it and adding improvements across different areas.

This first version has focused heavily on facilitating diagnosis, highlighting the work done to standardize and harmonize the identification of vulnerability situations, especially through SNOMED. The use of AI to consistently identify situations and support social workers is already underway, as are the transcription and translation tools. At this stage, we’ve paid close attention to improving citizen care. There’s still testing to be done.

What are the future prospects?

A next step is to integrate all telecare systems from the Basic Areas.

Our roadmap for this year is very ambitious: we want to incorporate all this information. Our goal is for this data to serve the entire community —the entire social ecosystem we mentioned earlier. We also aim to integrate the 109 Basic Areas, which currently have their own systems, so they can manage assistance directly. We want to incorporate all existing diagnostic tools and any new ones that may emerge.

wSocial also aims to facilitate the standardization of all Basic Areas, supporting tasks such as writing social reports or meeting other needs. It will provide standardized formats and help fill in data, since this data will already be in the system. And, given that all Basic Areas have a program contract with the Department of Social Rights, another goal is to make these contracts easier to complete in the future, as much of the required information will already be in the system.

When is the full rollout of wSocial expected?

During 2025. A support plan has already been developed with territorial services and some Basic Areas to ease the migration from current systems. Everything is ready, and the rollout is underway.

Entrevistes

Usuari utilitzant wSocial

Jordi Amat, Director of the ICT Area at the Department of Social Rights and Inclusion: “The goal of wSocial is to make information available to the entire social ecosystem”

Jordi Amat is the Director of the Information and Communication Technologies Area at the Department of Social Rights and Inclusion of the Government of Catalonia. We speak with him to learn more about wSocial, how it works, and its planned rollout.
Laura Roig, speech therapist at Audivers 360

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Willy Allègre is an engineer and the driving force behind the Rehab-Lab network, a community of over 50 Fab Labs that enable the 3D production of functional aids for people with motor disabilities. At iSocial, we interviewed him regarding the Rehab-Lab Cat project, which will extend the initiative to Catalonia.
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Interview with iSocial: Dr Simon Duffy, Citizen Network

Simon Duffy explains the benefits of Self-directed Support and the barriers to this methodology. (iSocial Foundation, 2022 May)

iSocial Foundation and GrausTIC Award the Prize for Social Integration through Digitalization to the Dinder Club App

Publications News

iSocial Foundation and GrausTIC Award the Prize for Social Integration through Digitalization to the Dinder Club App

Fotografia de grup després de l'entrega del premi a la Integració Social a través de la tecnologia, categoria dels premis d'Innovació Social de Catalunya GrausTIC patrocinada per iSocial

With this award, the iSocial Foundation aims to recognize the work of Dinder Club, the first dating and leisure app designed for people with intellectual disabilities. This pioneering initiative promotes social inclusion through technology, offering a safe and accessible environment to facilitate personal relationships and group activities.

On November 13, the iSocial Foundation took part in the Catalonia ICT Day, during which the Catalonia Digital Innovation Awards – GrausTIC 2025 were presented. Once again, we sponsored the category Prize for Social Integration through Digitalization, which seeks to highlight initiatives that have made an exceptional contribution to social inclusion through technology.

This year, the award went to Dinder Club, the first app for dating and leisure activities specifically designed for people with intellectual disabilities. Created in Barcelona, the app provides a secure and accessible space for building social, friendly, and romantic connections, as well as group activities led by professionals. With this innovative proposal, Dinder Club responds to a long-standing demand from the community: having safe and inclusive spaces to socialize.

The app, certified with the Easy-to-Read seal and developed in collaboration with organizations such as Dincat, AURA, acidH, and the Catalan Down Syndrome Foundation, includes specific requirements to ensure user protection: being of legal age, having a disability degree equal to or greater than 33%, being a member of a social entity, and possessing basic reading and writing skills. It is currently available for iOS and Android devices, with plans to expand nationwide.

This award follows four previous editions that recognized equally innovative initiatives: Digitalitza’t, by Fundació Sargim (2024), a digital support and training service that helps at-risk youth become digital agents; Audivers 360º, by ACAPPS (2023), a pioneering immersive speech therapy project; Biel Digital Glasses (2022), smart glasses that adapt reality for people with low vision; and Ajuda’ls a créixer, by Fundació Pere Tarrés (2021), which enabled virtual contact with families during lockdown.

Through this award, the iSocial Foundation reaffirms its commitment to a people-centered digital transformation, promoting equal opportunities and social inclusion through technology.

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iSocial and Somos Conexión join forces to promote knowledge and social technology

The cooperative Somos Conexión will sponsor three of the Innobreaks that we will hold throughout 2026. These sessions will focus on the conscious and inclusive use of technology in the social sphere, helping bring innovative initiatives closer to the sector that address emerging digital challenges
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Professionalising Peer Support: Transforming Care Through Shared Experience

Campus InnoBreaks

Professionalising Peer Support: Transforming Care Through Shared Experience

Innobreak - Professionalitzar el suport entre iguals: transformar l’atenció des de l’experiència compartida

Entre Iguals (Catalonia) and Mental Health Support Services for the Elderly (Finland). December 2, 2025.

Webinar in English and Spanish, with simultaneous translation into English

Bringing in the voices and knowledge of people who have gone through recovery processes or experienced exclusion and emotional distress helps build social and healthcare services that are more empathetic, realistic, and effective. Increasingly, it is recognised that those who have lived through such experiences possess practical and relational knowledge which, when acknowledged, complemented with training, and professionalised, becomes a powerful tool for mutual support and collective empowerment.

This approach gives rise to a key new role: the expert by experience — someone who combines personal lived experience with formal training and the ability to offer support through emotional proximity. This model, internationally known as peer-to-peer support, is gaining traction in areas such as mental health, addiction, homelessness, gender-based violence, and child protection. The inclusion of peer experts strengthens the human dimension of care, creating spaces of trust, motivation, and tangible improvements in autonomy and wellbeing.

This role is gradually being integrated into public and community systems through specialised training, competency accreditation, employment, and professional supervision. Countries like the UK and Finland have already embedded peer worker roles into their services, and emerging initiatives in Catalonia are moving in the same direction.

In this Innobreak, we’ll explore two initiatives that are piloting and consolidating peer support models in the field of mental health:

  • Entre Iguals – Fundació Drissa (Catalonia): A pioneering pilot project implemented in the province of Girona, offering personalised support for people with mental health challenges. Led by “peer support agents” — a new professional role filled by trained individuals who turn their life experience into a practical support tool. This support, delivered through workshops, is integrated into the social and healthcare care plan, bringing closeness, empathy, and measurable improvements in autonomy and stability.
  • Mental Health Support Services for the Elderly (Finland): A service offering peer-led support groups and one-on-one accompaniment for older adults facing mental health or substance use issues. These are facilitated by professionals and experts by experience — individuals who have faced similar challenges and, thanks to specific training and paid roles, provide professionalised support based on trust and emotional proximity.

SPEAKERS:

Xevi Benzal Ventura, Communications Team at Fundació Drissa and person with lived experience (Fundació Drissa)

Jordi Cid, Programme Coordinator at the Mental Health and Addictions Network of the Institute of Health Assistance of Girona (XSMiA, IAS)

Hanne Vartiainen, Project Technician at the Mental Health Services for the Elderly, City of Helsinki

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Preventing Institutionalisation in Childhood and Adolescence: Rights, Families and Community

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Glasgow Intensive Family (Scotland) and Casa d’Infants (Catalonia). Held on 27/09/2025.

The Rehab-Lab Network, recognized by Plena Inclusión as a “Practice with Impact”

Publications News

The Rehab-Lab Network, recognized by Plena Inclusión as a “Practice with Impact”

Rehab Lab rep guardó Prácticas con Impacto. Toni Codina, de la Fundació iSocial, i Joel Costa, d'Ampans, recullen el premi min

Fundació iSocial took part in the national meeting “Prácticas con Impacto” organized by Plena Inclusión in Seville, where we presented the Rehab-Lab Network to more than 500 professionals and organizations from the intellectual disability sector

Fundació iSocial celebrates the recognition of the Rehab-Lab Network as one of the most innovative initiatives in the field of technology applied to inclusion. On November 7, during the Prácticas con Impacto national meeting organized by Plena Inclusión in Seville, we showcased the Rehab-Lab model to over 500 professionals from the disability sector.

During the event, Toni Codina, Director of Fundació iSocial, and Joel Costa, from Fundació Ampans, explained how the network of Fab-Labs specialized in 3D design and manufacturing of personalized assistive devices works, improving autonomy and quality of life for people with support needs. This initiative, driven by iSocial, is connected to the European Rehab-Lab network, which already includes more than 80 member organizations.

The presentation concluded with the award for the best “Practice with Impact” in the Technology category, a recognition that strengthens our commitment to social innovation. In addition, at the showroom space we displayed real examples of functional aids created by the network’s organizations and responded to numerous inquiries from interested entities. Several organizations from across Spain expressed their interest in joining the Rehab-Lab Network to set up their own Fab-Labs.

This award marks another step in consolidating a project that aims to transform the way accessibility solutions are designed and manufactured, putting technology at the service of people.

Read the full news on the Rehab-Lab website.

Actualitat

AI‑powered voice recognition application

RAPNIC receives the 2nd prize in the AINA “Territorial Intelligence” contest

RAPNIC has been recognized in the category “Artificial Intelligence to Reduce Digital Divides” in the AINA “Territorial Intelligence” contest, which promotes Catalan-language solutions aimed at improving accessibility and digital inclusion.
Imatge de portada del poper Innobreak, que tindrà lloc el 21 d'abril i que tractarà sobre vida independent.

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Neighbourhood Networks (Scotland) and A-Punt (Catalonia). 21 April 2026, from 9:00 to 10:30. Open for registration.
Visual representation of job burnout: a burnt-out match, symbolizing work-related stress and the need for self-care among professionals in the social sector.

Self‑care to prevent burnout and improve the wellbeing of social services professionals

Taking care of our emotional wellbeing is essential to carrying out daily tasks with quality. For this reason, self‑care is especially important in fields like the social sector, where demands and pressure are very high.
Cartelleria de l'acte de presentació de resultats del projecte Vincles 2023-2026

Presentation of the results of the Vincles Alt Pirineu-Aran project for the 2023–2025 period at an event in Sort

On 5 March, we held the event in Sort to present the results of the Vincles project for the 2023–2025 period, highlighting both the programme’s success and the need to ensure its continuity.
Notícia Som Connexió

iSocial and Somos Conexión join forces to promote knowledge and social technology

The cooperative Somos Conexión will sponsor three of the Innobreaks that we will hold throughout 2026. These sessions will focus on the conscious and inclusive use of technology in the social sphere, helping bring innovative initiatives closer to the sector that address emerging digital challenges
Innobreak 17.02 -realitat virtual.

Virtual Reality in Social Care: Experiential Training and Intervention

Immersive Training Platform – Embodied Labs (USA) and VIA Project (Catalonia) Held on February 17, 2026.