Les meves ajudes, an on-line tool to facilitate access to social assistance

admin on 1 July 2019

Foto: Ajuntament de Barcelona

A simulator called “Les meves ajudes”, allows on line consultation of the social aids a person is entitled to regardless of the Administration that manages them.

The simulator works anonymously and, based on the input, indicates which social aids may be requested, estimates the amount, and links to the procedures to be followed to request them.

Characteristics of innovation

Bank of innovations, Cross-cutting intervention, Fully inclusive cities, Information and planning, Lab, New service, New technological tool, Personalization of the service, Process simplification, Self-management and participation, Speed up response times

Location

Barcelona

Partners / Funders

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Genesis

The website has been conceived as a tool for empowering citizens to reduce the problem of lack of access to existing public services. In addition to facilitating access and increasing transparency around public benefits, it also aims to destigmatize the demand, since anyone can anonymously consult the new tool from home.

Implementation level

The simulator, which is in its initial phase, contains information on nine types of social aids, a number that will increase with the addition of new ones, either from the City of Barcelona or the Generalitat of Catalunya and the State.

Further information