Concilia, a public service to support the reconciliation of work, family and personal life for people with limited resources

Concilia, a public service to support the reconciliation of work, family and personal life for people with limited resources

Barcelona City Council

Free municipal babysitting service for single-parent families with few resources, women victims of gender violence and families with no community network, so that they can combine the care and education of children with work, family and personal obligations.

This service is currently extended to 12 neighborhoods in the city of Barcelona, and operates 7 days a week outside school hours. It has teams of educators, who can work with a maximum of 8 children, and are in charge of attending families, as well as programming and dynamizing the activities that are carried out. This public service can be requested from 2 weeks in advance up to 12 hours in advance, with the exception of emergency cases in which it can be requested up to 30 minutes in advance.

The service works with 2 main objectives: on the one hand, it is a support to the work and personal balance of families with difficulties, which facilitates the training of mothers and fathers, their incorporation into the working world, their involvement in the neighborhood, and even being able to enjoy occasional moments of rest. On the other hand, it is also aimed at offering children quality leisure time, with activities and pedagogical dynamics adapted to different ages and needs.

Children between 1 and 12 years old can enjoy the service on an occasional or more regular basis, and basic, ludicosocial and educational attention is guaranteed through values such as participation, environmental and emotional education, interculturality and art.

Park4Dis, making it easier for people with reduced mobility to find a parking space

Park4Dis, making it easier for people with reduced mobility to find a parking space


Digital platform for the management and access to parking spaces reserved for people with reduced mobility.

It is a free webapp that offers users the location of parking spaces for people with reduced mobility. Once the space is located it directs to the place through GoogleMaps. It also informs about the specific rules of each municipality that apply to people with disabilities, and shows the restricted traffic zones of each municipality. The application also allows offline use by downloading maps.

Park4Dis has registered more than 39,000 parking spaces in Spain for people with reduced mobility, located in 230 different municipalities. To obtain information on existing spaces, it relies on the collaboration of local social entities and volunteers who help to map them. The service also works with public institutions, vIt is an approach aimed at changing the paradigm from smart cities to smart human cities.

Park4Dis was born from the difficulty that people with reduced mobility often have in finding the location of reserved parking spaces, in addition to the lack of knowledge of the regulations by many municipalities. That is why its transversality allows to gather all the information in a single App, promoting accessible and interurban mobility.

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

FIN(DA)WAY, an app for the reception and integration of refugees and asylum-seekers

Préfecture de Var

App aimed at guiding and facilitating the integration of refugees and asylum seekers, addressing their demands and needs and helping them to achieve a quick and autonomous adaptation in the host community.

FIN(DA)WAY provides access to information on the rights of refugees and asylum seekers, while helping them find resources related to training and employment. After co-creation and testing sessions with more than 60 people, the main contents and information included in the digital application are the following: help in finding places to stay or eat, information on transportation and documentation, facilities for learning French, the possibility of storing each person’s documentation within the application, and a contact book with their location. In addition, social professionals can also have access to communicate and interact with users.

The objective of FIN(DA)WAY is that refugees and asylum seekers can access the tool during the process of the first reception, in order to achieve autonomy from the first moment and speed up their integration into the country. In addition, it is an easy-to-use application, free of charge, with offline access and available in six languages (French, Pashto, English, Arabic, Russian and Spanish).

It is a service that offers immediate and personalized information and is subject to change, adapting to new demands, contents and services.

Getxo Zurekin, community accompaniment at the end of life

Getxo Zurekin, community accompaniment at the end of life

Fundación doble sonrisa

A local community network that supports and accompanies people who are in a situation of advanced illness, offering a model of health, social and community care to improve their well-being and quality of life that goes beyond the resources and capacity of the health and social services systems.

The network acts in different areas: raising public awareness of the importance of care and support for dependent people or those at the end of life; training neighbors in palliative care; and promoting research to foster a paradigm shift in community care.

The network also provides information on the resources available in the municipality in relation to palliative care and the situation of people with advanced illness, in the form of a local observatory that seeks to detect support needs based on a pioneering collaborative methodology where citizen participation is key.

Getxo Zurekin believes in the strength of the community and in networking among people of the same population to take care of each other, to reach where public services cannot reach.

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Hoplr, a neighborhood social network to strengthen mutual support and inclusion


Social network aimed at creating social capital among neighbors in a neighborhood. It builds local communities that go hand in hand with current social changes to create fully inclusive and participatory cities.

The initiative aims to put community at the center of neighborhood life, as it considers mutual support to be one of the key elements of neighborhoods. It works free of charge for all types of mobile devices and access is based on each person’s address. To connect neighbors in the same area, neighborhoods are geographically delimited and only profiles from the same neighborhood have access to messages posted within it.

People using the application can meet other people living in the same neighborhood, ask for help to carry out different tasks, or help other neighbors with their needs. In addition, it is a good tool for organizing activities or events such as bike tours or game nights. Hoplr promotes care among the people who participate, whether it is companionship when a person is sick, shopping for elderly people who ask for it, or finding a person to take care of children for a few afternoons during the week.

As for public institutions, they cannot see the conversations between neighbors, but they have the possibility of publishing messages to inform about new developments, with which neighbors can interact and contribute ideas. In other words, it is a social network that promotes direct communication between neighborhood demands and the actions carried out by municipal authorities.

It is a social network free of commercial and advertising intervention, which works respecting the privacy of users, to create a safe environment for communication and citizen participation.

Vila Veïna, a new public community care system

Vila Veïna, a new public community care system

Barcelona City Council

A new public care system in the city of Barcelona that aims to achieve a model of social and health care that is smaller and closer to the users.

To achieve this, it structures the service in a set of “Super Islands” of care, which encompass a group of houses and neighborhoods of between 10,000 and 30,000 inhabitants, with a reference point located in an open community space (for example, a library) to manage the needs of service users in an integrated manner. Thanks to this new innovative service model, professionals enjoy greater autonomy in the organization and management of their work, since they know the users more closely and are able to deal more directly and satisfactorily with all of them.

Each Vila Veïna has the essential services and benefits related to care in a centralized manner, in order to be able to deal with them closely. It also has emotional support groups and a resource bank for the care of children and the elderly, which provides material such as crutches, cradles, wheelchairs and other items necessary for the care of children and the elderly. It also offers legal and employment advice for caregivers and families in need, as well as talks and outdoor activities. The aim is to provide caregivers with access to information about existing services, as well as to create communities of care and proximity.

Each Vila Veïna has a professional who dedicates his or her working day to promoting networking, programming activities and attending to citizens in relation to care. The new profile of this professional is essential in innovation and requires a set of skills for community activation, as well as knowledge of municipal administrative systems and other administrations.

The project is aimed at the entire population living in the territory, because it is based on the idea that ‘we all take care of each other’, and the goal is to achieve a more caring community with all the people who are part of it.

In short, it is an innovative model that humanizes services and contemplates the participation of people, both caregivers and those receiving care, who are part of a community network and co-responsible for the collective welfare.

By 2022 there will be 12 Vila Veïna spaces in the city of Barcelona, and the goal is to have 115 throughout the city in the future.

Social Hotel for drug addicts in a homeless situation

Social Hotel for drug addicts in a homeless situation

ABD (Welfare and Development Association)

Hotel Social per a persones drogodependents en situació de sensellarisme

Daniela and Paola, two residents of the Social Hotel

A low-demand temporary residential center for drug addicts who spend the night on the street. It is a pioneering and unique residential resource in Spain, which offers accommodation and coverage of basic needs, as well as a space for professional accompaniment to enable supervised substance use.

It is estimated that 30% of homeless people in the city of Barcelona are drug addicts, a fact that prevents them from accessing the network of shelters and municipal housing for the homeless. In addition, living on the street implies a state of enormous uncertainty and precariousness that hinders any voluntary process of abandoning substance use. Therefore, these people find themselves inside a wheel from which it is very difficult to get out. That is why the ABD Social Hotel does not require abstinence from addictions to enter the center, but offers individualized monitoring of each drug-dependent person without imposing any commitment or specific starting point.

The Social Hotel, which at the beginning of 2022 ABD has been moved to a hotel located in the Horta-Guinardó neighborhood of Barcelona that had been closed due to the drop in tourism caused by Covid-19, has a capacity for 50 people and has single rooms, a dining room and multipurpose rooms, among which there is a room open for those residents who need to consume. In the room there are nurses, psychologists and sometimes a doctor, as well as the necessary material to do so with maximum hygienic guarantees. It is, therefore, an environment in which professionals and users establish relationships of trust that facilitate recovery and personalized follow-up.

Another of the innovative aspects of this new Social Hotel in comparison with other resources is that the shelter works with a gender perspective, since 50% of the places are reserved for women and it has non-mixed spaces and groups to work on gender violence. It also has spaces for people with reduced mobility and places for victims of gender violence.

In short, it is a project that works for the social inclusion of people who are doubly socially excluded: homeless and drug addicts.

The Social Hotel opened during the pandemic, in 2020, in a provisional facility, and since 2022 it has a permanent building in a former hotel. After a year and a half in operation and with 200 residents already having passed through, the professionals of the Social Hotel have been able to note a substantial improvement in the emotional state and health of the residents, some of whom have made a satisfactory transition to other, more autonomous accommodations.

ADB Associació Benestar i Desenvolupament

Voiceitt, voice assistant for people with speech impairments

Voiceitt, voice assistant for people with speech impairments


Image from Voiceitt.

An application that allows people with speech impairments to use intelligent voice assistants. Voicett is an accessibility application for people with speech disabilities or speech impairments that learns the particularities of the atypical speech of these people and translates it into the voice assistants on the market, so that they can use them for their conversations and daily routines like other citizens.

The app analyses the voice data, cadence, breathing, pauses, etc. of each person and, by means of automatic learning, learns and models the speech patterns to understand what they are saying. In addition, a team of experts continuously analyses speech samples to calibrate and refine the algorithm to achieve accurate interpretation for an increasingly wide range of speech forms.

The time Voiceitt takes to train varies from person to person. In general, it takes only a few minutes to make a sentence available for use, while in other cases it needs to have several recordings of the person’s voice.

As for languages, since Voiceitt learns each person’s unique speech patterns, it can accommodate phrases in any language. Currently, the application interface (including instructions, settings page, error messages, etc.) is available in English, Spanish, Portuguese, Italian and Hebrew, while the application’s pre-written phrases are all in English. Individuals can create customized phrases and scenarios in the language of their choice.


SEAP, a programme to prevent and manage the mistreatment of elderly people in fragile situations

SEAP, a programme to prevent and manage the mistreatment of elderly people in fragile situations

Consell Comarcal del Baix Llobregat

Image from SEAP.

This service promotes the good treatment of elderly people in a situation of fragility and advises professionals who act in situations of abuse.

The SEAP (Specialised Service for the Care of People) bases its task on three lines of work. The first is prevention, through advice and training for professionals working with elderly people and people in situations of fragility. The second is social awareness-raising, thanks to talks, workshops, events and campaigns to promote collective awareness of the need to defend the good treatment of people. This area also includes specific actions aimed at professionals, citizens, adults, children and adolescents, the elderly and people with functional diversity. Finally, intervention, which is based on the coordination of actions with social services and other municipal services in situations of mistreatment of elderly people or people in situations of fragility.

The objectives of the SEAP are based on improving the quality of life of elderly people and people in situations of fragility, guaranteeing the prevention, detection and care of poor treatment and mistreatment through interdisciplinary work and networking with other services in the territory. It also responds to the real needs of the professionals who care for elderly people and people in situations of fragility when situations of poor treatment and/or mistreatment are detected.

It also aims to adapt the transmission of essential social, legal and medical information to the rest of the professionals in order to design a joint plan, to respond to the real situations of poor treatment and/or mistreatment of people in these groups and to guide and advise each situation individually, coordinating public and private resources to facilitate the necessary care.


REHAB-LAB, virtual community for the manufacture of technical aids with 3D printing

REHAB-LAB, virtual community for the manufacture of technical aids with 3D printing


Image from REHAB-LAB.

A virtual community for the manufacture of technical aids using 3D printing, which allows users to design and build their own aids in collaboration with technologists and socio-health professionals.

In this service, which is unique in France because of its integration within a rehabilitation centre, engineers are dedicated to innovation and the development of technological assistance for people with disabilities. The REHAB-LAB enables users to actively participate in the manufacture of their technical aids, thanks to 3D printing technology.

3D printing offers many advantages over conventional manufacturing techniques used to date in occupational therapy: adaptation, reproduction, aesthetics, weight, distribution, time, cost, accessibility, appropriation, mediation/occupation…

Accessibility is the main interest of 3D printing for users, who can be more involved in the rehabilitation process. Since the design of an object is digital, the possibility of creating one’s own technical aids is no longer due to the physical manipulation of materials but to the accessibility of the computer tool.