Community work platforms and activation of neighborhood cooperation.

Campus InnoBreaks

Community work platforms and activation of neighborhood cooperation.

HOPLR (Belgium) and A-Porta (Catalonia).

Held on November 29th, 2022, from 9:00 to 10:30 a.m.

There was translation from English to Catalan and Spanish.

The growing individualism and fragmentation of social relations, as well as the speed of daily life, lead to a lack of knowledge of one’s own environment and of the people who live in it. The social isolation typical of advanced societies of the 21st century aggravates situations of exclusion, loneliness and discomfort, and represents a social challenge of the first magnitude for social services.

The community work of social services, mutual support and social participation make it possible to pool resources, tools and needs, improving the quality of life of neighborhoods and the people who live in them.

There are innovative platforms and programs that are demonstrating a great capacity to activate cooperative social relations among community members, with the aim of improving daily well-being, generating neighbourhood empowerment and fostering social inclusion.

In this Innobreak we present 2 innovative experiences that stand out in this field, from Belgium and Catalonia.

  • HOPLR, it is a social network focused on social interaction between neighbours in the same area. The digital platform works in such a way that people using the application can share their needs or carry out tasks requested by other neighbours. It is a free tool, based on each person’s address, that promotes care, participation and direct neighbourhood communication, thanks to which collective activities or events can be created. It has been in operation since 2014, it works in more than 100 cities, and more than half a million people interact with their environment thanks to the application.
  • A-Porta, it is a neighbourhood empowerment program of CONFAVC based on which neighbours called “Pica-Puertas” make visits to other people in the neighbourhoods to support, offer accompaniment and resources according to the needs. The Pica-Puertas are trained in topics such as access to social rights, job search, energy vulnerability or accompaniment of elderly people in order to respond to these needs thanks to the community and neighbourhood fabric. The project has been implemented in several disadvantaged neighbourhoods in the cities of Barcelona and Tarragona, and it works thanks to the personalized knowledge of the needs of the neighbourhood and the proximity to the citizens.

Speakers:

  • Jennick  Scheerlinck, Hoplr (Belgium).
  • Alba Gómez, A-Porta (Catalonia)  

With the support of:

Generalitat de Catalunya Departament de Drets Socials

iSocial and nine other institutions promote BALL, the first Living Lab focused on ageing

Publications News

iSocial and nine other institutions promote BALL, the first Living Lab focused on ageing

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The Barcelona Aging coLLaboratory (BALL) aims to create innovative solutions, involving end-users, to improve the quality of life and health and social care of older people. The first project of the BALL, presented today in the Pere Virgili Sanitari Park, is a humanized robot that will help patients who cannot feed themselves, offering them a solution adapted to their needs.

Barcelona, September 26th, 2022.- Aging with the highest quality of life and the best health and social care. This is the main objective of the Barcelona Aging coLLaboratory (BALL), the first Living Lab focused on providing innovative solutions for the elderly that are launched in Catalonia and that has been driven by a wide representation of the estates of civil society.


Today there has been a presentation to the media, in the Pere Virgili Sanitari Park, of the physical headquarters of the DANCE and of its first project: a humanized robot that will help those who cannot feed themselves. This robot is co-creating with end-users, who are instrumental in knowing what they need and thus being able to offer them a solution that fits their characteristics.

In addition to providing patients with a custom tool and greater autonomy, the robot will allow to automate one of the most complex tasks of hospital and residential care logistics, thereby reducing the overload of healthcare personnel, optimising the time and quality of service.

The DANCE, a platform of innovation around aging

The ageing of the Catalan population continues to grow at an accelerated rate and it is estimated that by 2050 one in three people will be over 65. Likewise, according to data from the Institute of Statistics of Catalonia, if the current care model does not change, the dependency rate of the elderly will also increase, from 28.9 % in 2021 to 44.3 % in 2040.

The Living Lab has been driven by ten renowned entities that represent the main areas of Catalan society: Health (Parc Sanitari Pere Virgili and Vall d’Hebron Research Institute), robotics (Institute of Robotics and Industrial Informatics), university (Blanquerna – Universitat Ramon Llull and Universitat Oberta de Catalunya), social (Fundación iSocial), private company (Group Efebé, Qida and UniversalDoctor) and associations of the elderly (Fatec – Federation of Associations of the Great People of Catalonia).

This project operates under the innovation model known as the quadruple helix, where different entities and members of a community (city, business, knowledge centers and administration) join together to build together solutions that are capable of promoting the socio-economic growth of the territory.

“The DANCE is a space or methodology of co-creation involving older people, from the outset, in the design, development, implementation and evaluation of products and services intended to promote their autonomy, integrate them into the community and reduce dependencies and chronicities”, explained by Dr. Marco Inzitari, director of Integrated Atention and Research of the Sanitari Park Pere Virgili and professor of the UOC.

Dr. Inzitari, who is one of the project’s ideologists and promoters, states that “at a time when life expectancy is increasing more and more, but not quality, the ultimate goal of the Living Lab is to put people in the centre and to take control of their health and their life”.

A robot that improves the relational autonomy of patients during meals

The first robot prototype to be presented today has been adapted to software and hardware level to assist people with difficulties in feeding themselves. Designed by professionals from the Institute of Robotics and Industrial Computer Science and the Pere and Virgili Sanitari Park, it has involved all the institutions signed by the Living Lab collaboration agreement. In February, participatory sessions were held with professionals and patients from the Pere Virgili Sanitari Park, where they set out the needs to which they believed the robot should respond to make it more human. His contributions served to build this prototype.

Soon, patients in the Sanitari Park with different difficulties preventing them from eating autonomously will participate in the first pilot test of this humanized robot prototype that is done in a real environment, the hospital, which is where the robot will initially apply.

In this test phase, a group of professionals will conduct interviews with patients to check their degree of satisfaction, as well as closely observe nonverbal reactions during the test. Your responses will be very much taken into account in the final development of the project. Now, the robot is very simple, but in the future, among other functions, it will be able to recognize the patient’s facial gestures and even verbally interact with them.

According to its creators, the robot must contribute to improving the relational autonomy of patients during meals, providing greater choice (in rhythm, type and amount of food), a better image of oneself (increasing self-confidence during eating time), and a larger margin in the dialogic sphere (favoring forms of negotiation about how and what is eaten). Another advantage that the use of the robot will have is that care professionals will be able to obtain much more data concerning the patient’s current nutritional state, which will allow health care to be more personalised, adapting it to each person’s needs and characteristics.

It should also be borne in mind that the administration of meals generates a high-pressure environment because of the burden of dependency on older people, and even more so at such a sensitive time as a result of the increase in the number of people in hospital with a higher degree of dependency and the shortage of professionals in the centres. Our goal with the robot is to be able to dispense more careful and personalized treatment to patients, and reduce the stress of health personnel,” said director of Integrated care and Research at the Pere Virgili Sanitari Park. In addition, it should be borne in mind that the project’s goal is for the robot to be a support rather than a substitute for care personnel, so the robot will never be left alone with the patient.


Josep Carné, president of the Federation of Associations of the Great People of Catalonia, a non-profit entity, made up of volunteers and grouping the associations of the elderly of our country, explains that “although the idea of a robot that feeds the elderly initially pushed us back, we cannot turn our backs on technological advances and more, if they are intended to be a help”. Also, Carné considers that the fact that users play a key role in defining the characteristics that the robot must have is very positive.

The physical seat of the DANCE: a House of Thought

Living Lab is located in the same area of the Pere Virgili Sanitari Park and is where several participatory dynamics will be performed. Thus, from brainstorming meetings with all ageing-related actors (patient, professionals, research institutions, public administration, private companies, etc.) challenges will be identified in this area. Sessions will also be held to find innovative solutions to these participatory challenges and dynamics in order to develop them with the end

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Actualitat

An InnoLab looks at the transformation of professional roles in the social sector

An InnoLab looks at the transformation of professional roles in the social sector

25 human resources managers from 14 member organisations and 12 municipalities are looking for solutions to the difficulties in recruiting, retaining and motivating professionals in the social services sector.
First steps of the project for the digitisation of the Basic Social Services in Catalonia

First steps of the project for the digitisation of the Basic Social Services in Catalonia

DigitaliSSB is led by iSocial, in partnership with the URV, the Grífols Foundation and 19 local councils and county councils.
We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

DISS Alt Pirineu-Aran will implement the Basque Tecnoadineko system developed by iSocial member Agintzari in the 6 counties of the Pyrenees.
INTRESS, new member of iSocial

INTRESS, new member of iSocial

It is a social entity with 2,000 professionals and services in Catalonia, the Balearic Islands and Madrid. It has become the 15th member of iSocial.
iSocial presents in Bilbao the report “Technological innovation and social services”.

iSocial presents in Bilbao the report “Technological innovation and social services”.

On March 20, nearly 90 people took part in the event at the Bilbao Berrikuntza Faktoria (BBF) auditorium of Mondragon University.
Retrieve the Catalunya Ràdio PodCast about iSocial

Retrieve the Catalunya Ràdio PodCast about iSocial

On February 6, we explained iSocial’s current projects in the POPAP program.

Presentation in Barcelona of the report “Technological innovation and social services”.

Campus Conferences and public events

Presentation in Barcelona of the report “Technological innovation and social services”.

Innovació tecnològica i serveis socials

On the occasion of the presentation of the 1st Report on innovation trends in social services, prepared by the iSocial Foundation, the 22nd Novembre 2022 we held a a public event in which, in addition to presenting the report, the 2 we had interventions of recognized experts, the vision of companies that stand out for their innovative capacity and the participation of the Secretary of Social Affairs and Families of the Department of Social Rights of the Generalitat de Catalunya, that will close the event.

Program of the event held:


18h00 – Welcome:

  • Ms. Montse Cervera, president of the iSocial Foundation.

18h10 – Presentation of the report “Technological innovation and social services”:

  • Mr. Toni Codina, director of the iSocial Foundation

18h30 – How to build smarter social services organizations today:

  • Mr. Miquel Estapé, Director of Strategy and Innovation of the Open Administration of Catalonia (AOC)

18h50 – Learning from the bold:

  • Mr. Albert Giralt, General Manager of Avinent company
  • Mr. Mikel Palazuelos, Responsable Social Care Area of NTT Data

19h30 – Conclusion:

  • Mr. Lluís Torrens, Secretary of Social Affairs and Families of the Department of Social Rights of the Generalitat de Catalunya.

Organised by:

With the support of:

In collaboration with:

Professionals of Ampans, Maresme Found., Joia Found., ATRA Group and Support-Girona participate in an exchange in Ireland

Publications News

Professionals of Ampans, Maresme Found., Joia Found., ATRA Group and Support-Girona participate in an exchange in Ireland

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In the week from 4 to 8 October, professionals from 5 iSocial member entities took part in a meeting in Dublin, Ireland, with other European bodies specialising in the care of youth mental health, within the framework of the StepForME project, an Erasmus+ project that began ten months ago and is led by the iSocial Foundation.

StepForME aims to exchange best practices in the use of new technologies in the field of mental health for young people. It aims to learn ways to bring about a more community-based approach to the care of young people with mental and emotional health problems, to find out the role new technologies can play, and to provide training and methodological tools to the professionals that attend them.

For five days the participants of the Joia Foundation, Atra Group, Support Girona, Maresme Foundation and Ampans Foundation were able to share good practices and knowledge with other professionals from ChanceB (Austria), Tenenet (Slovakia), and Aunua (Ireland). In addition to meeting some other Irish entities working in the field of mental health of young people. The meeting was also attended by a researcher from the UAB’s CERSIN- Center for Studies and Research for an inclusive society, who is also part of the project consortium supporting the creation of formative content and managing project research.

Beyond the formal meeting times, the participating professionals were able to enjoy activities related to the mental health and disability world in Ireland, such as attendance at the “No Magic Pill” play, a plea for the right to independent life by actors and actresses with a physical disability; or the presentation of the Jigsaw organization, a pioneer in mental health in Ireland; as well as cultural activities and visits.

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Actualitat

An InnoLab looks at the transformation of professional roles in the social sector

An InnoLab looks at the transformation of professional roles in the social sector

25 human resources managers from 14 member organisations and 12 municipalities are looking for solutions to the difficulties in recruiting, retaining and motivating professionals in the social services sector.
First steps of the project for the digitisation of the Basic Social Services in Catalonia

First steps of the project for the digitisation of the Basic Social Services in Catalonia

DigitaliSSB is led by iSocial, in partnership with the URV, the Grífols Foundation and 19 local councils and county councils.
We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

DISS Alt Pirineu-Aran will implement the Basque Tecnoadineko system developed by iSocial member Agintzari in the 6 counties of the Pyrenees.
INTRESS, new member of iSocial

INTRESS, new member of iSocial

It is a social entity with 2,000 professionals and services in Catalonia, the Balearic Islands and Madrid. It has become the 15th member of iSocial.
iSocial presents in Bilbao the report “Technological innovation and social services”.

iSocial presents in Bilbao the report “Technological innovation and social services”.

On March 20, nearly 90 people took part in the event at the Bilbao Berrikuntza Faktoria (BBF) auditorium of Mondragon University.
Retrieve the Catalunya Ràdio PodCast about iSocial

Retrieve the Catalunya Ràdio PodCast about iSocial

On February 6, we explained iSocial’s current projects in the POPAP program.

52 professionals from the Àuria Group and 5 ABSS from Girona in the course “From ACP to Self-directed Support”.

Publications News

52 professionals from the Àuria Group and 5 ABSS from Girona in the course “From ACP to Self-directed Support”.

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A total of 25 Social Services professionals from the Vegueria of Girona have been following a new edition of the training course “From Person-Centred Care to Self-directed Support” of the iSocial Foundation since 23rd September. The participants are social workers and social educators from the professional teams of the county councils of Alt Empordà, Garrotxa, Gironès and Baix Empordà.

The course consists of 8 workshops taught virtually, and is part of the training catalogue of the Catalan Association of Municipalities (ACM). During this year 2022, 212 professionals from 27 Basic Areas of the vegueries of Central Catalonia, Terres de l’Ebre, Alt Pirineu-Aran, Ponent and Penedès have already taken the course.

In addition, this September, 27 professionals from the Àuria Group, an important group of social economy entities from Igualada that support people with intellectual disabilities, special difficulties, risk of exclusion or vulnerability, have also taken the course. They design specialised training programmes, itineraries for incorporation into the labour market, day care services, therapeutic occupation, residential care, home care services, leisure services and volunteering.

The course “From Person-Centred Care to Self-Directed Support” aims to raise awareness of the European model of Self-directed Support, which seeks to guarantee and preserve an approach of supporting and accompanying people who turn to basic Social Services in their decision making, so that they have the possibility at all times to make effective choice and control over how the action or support plan is organised to achieve the results agreed with the professionals, based on their wishes and their rights.

In recent years, the approach of person-centred professional interventions, known as PCA, has been consolidated in Social Services. But today we know that it is not so much a question of putting the person at the centre and having professionals make decisions with their interests and wishes in mind, but rather of offering them the support they need to be able to make their own decisions. And this is what the European model of Self-directed Support seeks to guarantee.

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Actualitat

An InnoLab looks at the transformation of professional roles in the social sector

An InnoLab looks at the transformation of professional roles in the social sector

25 human resources managers from 14 member organisations and 12 municipalities are looking for solutions to the difficulties in recruiting, retaining and motivating professionals in the social services sector.
First steps of the project for the digitisation of the Basic Social Services in Catalonia

First steps of the project for the digitisation of the Basic Social Services in Catalonia

DigitaliSSB is led by iSocial, in partnership with the URV, the Grífols Foundation and 19 local councils and county councils.
We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

DISS Alt Pirineu-Aran will implement the Basque Tecnoadineko system developed by iSocial member Agintzari in the 6 counties of the Pyrenees.
INTRESS, new member of iSocial

INTRESS, new member of iSocial

It is a social entity with 2,000 professionals and services in Catalonia, the Balearic Islands and Madrid. It has become the 15th member of iSocial.
iSocial presents in Bilbao the report “Technological innovation and social services”.

iSocial presents in Bilbao the report “Technological innovation and social services”.

On March 20, nearly 90 people took part in the event at the Bilbao Berrikuntza Faktoria (BBF) auditorium of Mondragon University.
Retrieve the Catalunya Ràdio PodCast about iSocial

Retrieve the Catalunya Ràdio PodCast about iSocial

On February 6, we explained iSocial’s current projects in the POPAP program.

The Alba Group becomes the fourteenth member of iSocial

Publications News

The Alba Group becomes the fourteenth member of iSocial

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This September, the Alba Group approved its membership of the iSocial Foundation as a partner-collaborating organisation. With this new incorporation, there are now fourteen third-sector organisations that are members of iSocial, and it is the first time that a social organisation from the Lleida region has joined.

The Alba Group is currently made up of six entities: the Alba Association, the Qualia Leisure Cooperative, the Alba Jussà Cooperative, the Alba Futur Foundation, the Alba Sports Club and the company Alba Inserció. Its origins date back to 1975 in the city of Tàrrega, where it still has its headquarters today. The group’s social services currently benefit 3,891 people, mainly in the regions of Urgell, La Segarra and Pallars Jussà. It has 585 professionals, 79 of whom are people with disabilities, 495 members and 341 volunteers. The group’s services are very diversified, with programmes and activities in the areas of education, day care, mental health, employment, training, guidance, educational leisure and housing.

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Actualitat

An InnoLab looks at the transformation of professional roles in the social sector

An InnoLab looks at the transformation of professional roles in the social sector

25 human resources managers from 14 member organisations and 12 municipalities are looking for solutions to the difficulties in recruiting, retaining and motivating professionals in the social services sector.
First steps of the project for the digitisation of the Basic Social Services in Catalonia

First steps of the project for the digitisation of the Basic Social Services in Catalonia

DigitaliSSB is led by iSocial, in partnership with the URV, the Grífols Foundation and 19 local councils and county councils.
We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

DISS Alt Pirineu-Aran will implement the Basque Tecnoadineko system developed by iSocial member Agintzari in the 6 counties of the Pyrenees.
INTRESS, new member of iSocial

INTRESS, new member of iSocial

It is a social entity with 2,000 professionals and services in Catalonia, the Balearic Islands and Madrid. It has become the 15th member of iSocial.
iSocial presents in Bilbao the report “Technological innovation and social services”.

iSocial presents in Bilbao the report “Technological innovation and social services”.

On March 20, nearly 90 people took part in the event at the Bilbao Berrikuntza Faktoria (BBF) auditorium of Mondragon University.
Retrieve the Catalunya Ràdio PodCast about iSocial

Retrieve the Catalunya Ràdio PodCast about iSocial

On February 6, we explained iSocial’s current projects in the POPAP program.

iSocial Foundation has completed 4 years. We are no longer a start-up, find out why. .

Publications News

iSocial Foundation has completed 4 years. We are no longer a start-up, find out why. .

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We are now facing a new stage marked by the start of new projects, growth in all indicators, increased projection and visibility, and economic consolidation.

On July 12, 2022, the iSocial Foundation has completed four years. Four years since the foundation was born in a notary’s office on Avinguda Diagonal in the city of Barcelona, ​​at the initiative of six social NGO. They say that start-ups are 4YFN, four years from now: after four years it is known if they have a future and move on to a next stage of growth and consolidation, or disappear forever.

The iSocial Foundation can already affirm that we are part of the 15% of the start-ups that survive. Having overcome the “valley of death” of the first years, which in our case has been made even more complicated by the outbreak of the Covid19 crisis, we are now facing a new stage marked by the start of new projects, growth in all indicators, increased projection and visibility, and economic consolidation.

Numerous indicators support it. In this time we have doubled the number of member NGO, which has gone from six to thirteen: Ampans Foundation ; ABD Group; Support-Girona Foundation; Joia Foundation; ATRA Group; Família i Benestar Social Foundation; Resilis-Plataforma Educativa Group; Síndrome de Down Catalan Foundation; Sant Pere Claver Group; Idea Foundation; Maresme Foundation; Alzheimer Catalan Platform; and Agintzari Cooperative Group.

The territorial origin of the member NGO, initially all from Catalonia, has begun to expand with the incorporation of NGO from the Basque Country. And at the same time we have gained international presence, with our entry into the European Social Network; two of our projects, Flapp! and Insess-Covid19, nominated for the European Social Services Awards; more and more joint projects with partners from other countries; and a growing visibility in congresses and international working groups.

In this period the number of our social media followers has grown steadily, with 1,418 subscribers to our newsletter and 1,593 social media followers at the present time. Participation in the activities has also not stopped growing: during this 1st semester of 2022 we have had 196 participants in the Innobreaks, and 393 social services professionals have participated in our training programs.

In terms of projects, we have reached this 4th anniversary with 10 active projects: three for research, one for knowledge exchange, four for promoting innovation and two for accompanying innovation, in partnership with seven universities, six administrations, four companies and sixteen social entities. Among these active projects we highlight Flapp!, an application for young ex-guardians; Nidus, a digital platform at the service of homeless people; Welcome, a voice assistant for immigrants and refugees; or All by myself, an aggregator of ICT solutions for the independent life of people with intellectual disabilities.

Finally, a positive economic evolution has accompanied this first stage of the foundation as a start-up. On the one hand, the volume of income has grown steadily, with €95,764 in 2020, €186,292 in 2021 and a forecast of €411,978 for this year 2022. And on the other hand, the assets of the foundation have been strengthening year after year, having gone from a negative net worth of €77,714 in 2019, to a positive net worth that is expected to be €80,277 at the end of 2022.

After these first four years, we are now facing a new stage with new activities and projects in preparation, and with new challenges that we are passionate about: launching a Living Lab in social services; publish our 1st report on innovation trends in the social services sector; expand our training offer; or move to a new office in the city of Barcelona.

All this with the ultimate goal of making the mission that led a group of social NGO to create iSocial four years ago a reality: to contribute to transforming, improving and modernizing the social services sector by promoting innovation in the sector.

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Actualitat

An InnoLab looks at the transformation of professional roles in the social sector

An InnoLab looks at the transformation of professional roles in the social sector

25 human resources managers from 14 member organisations and 12 municipalities are looking for solutions to the difficulties in recruiting, retaining and motivating professionals in the social services sector.
First steps of the project for the digitisation of the Basic Social Services in Catalonia

First steps of the project for the digitisation of the Basic Social Services in Catalonia

DigitaliSSB is led by iSocial, in partnership with the URV, the Grífols Foundation and 19 local councils and county councils.
We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

DISS Alt Pirineu-Aran will implement the Basque Tecnoadineko system developed by iSocial member Agintzari in the 6 counties of the Pyrenees.
INTRESS, new member of iSocial

INTRESS, new member of iSocial

It is a social entity with 2,000 professionals and services in Catalonia, the Balearic Islands and Madrid. It has become the 15th member of iSocial.
iSocial presents in Bilbao the report “Technological innovation and social services”.

iSocial presents in Bilbao the report “Technological innovation and social services”.

On March 20, nearly 90 people took part in the event at the Bilbao Berrikuntza Faktoria (BBF) auditorium of Mondragon University.
Retrieve the Catalunya Ràdio PodCast about iSocial

Retrieve the Catalunya Ràdio PodCast about iSocial

On February 6, we explained iSocial’s current projects in the POPAP program.

The basque cooperative group Angintzari, new iSocial member – Agintzari euskal erakundeak iSozialean sartzea onartu du

Publications News

The basque cooperative group Angintzari, new iSocial member – Agintzari euskal erakundeak iSozialean sartzea onartu du

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It becomes the thirteenth member entity of iSocial. AGINTZARI is a cooperative group with more than 40 years of experience and with strong implementation in Euskadi.

iSocial erakundeko hamahirugarren erakunde kidea da. Agintzari kooperatibak 40 urte baino gehiagoko ibilbidea du, eta ezarpen handia du Euskadin.

The board of the basque cooperative group Angintzari today approved its adhesion to the iSocial Foundation as a social-collaborator entity. With this new incorporation, the social entities of ISOCIAL are already thirteen, and supposes the first link of an entity from outside Catalonia.

AGINTZARI is a social initiative cooperative, with more than 40 years of experience, and is integrated into the Bogan group together with the Zabalduz and Hirube cooperatives. This group has more than 700 social education and psychology professionals. In its status as a social company involved in the development of the community, it operates in the field of social intervention, and related systems, such as the educational and socio -health field, working on the implementation of innovative proposals and in the management of Quality services aimed at overcoming the social needs of people and groups in a difficulty.

Angintzari’s relations with Isocial began in 2021, with several visits and meetings in Bilbao and Hernani (in photography), and since then the collaboration to boost joint projects has been increasing, in areas such as withouthogarismo, extined young people or the Attention to the loneliness of the elderly.

Agintzari euskal kooperatibaren zuzendaritza-kontseiluak gaur onartu du Fundacion iSocial erakundearekin bat egitea. Inkorporazio berri horrekin, dagoeneko hamahiru dira iSocial osatzen duten gizarte-erakundeak, eta Kataluniatik kanpoko erakunde baten lehen lotura da.

Agintzari gizarte-ekimeneko kooperatiba da, 40 urte baino gehiagoko ibilbidea du, eta BOGAN taldean sartuta dago (Zabalduz eta Hirube kooperatibekin batera). Talde horrek gizarte-hezkuntzako eta psikologiako 700 profesional baino gehiago ditu. Komunitatearen garapenean inplikatutako gizarte-enpresa den aldetik, esku-hartze sozialaren eta horrekin lotutako sistemen esparruan jarduten du, hala nola hezkuntzaren eta arlo soziosanitarioaren esparruan, eta proposamen berritzaileak abian jartzen eta kalitatezko zerbitzuak kudeatzen lan egiten du, zailtasun-egoeran dauden pertsonen eta kolektiboen gizarte-premiak gainditzera bideratuta.

Agintzari eta ISocial arteko harremanak 2021ean hasi ziren, Bilbon eta Hernanin hainbat bisita eta bilera eginez (argazkigintzan), eta, ordutik, proiektu bateratuak bultzatzeko lankidetza gero eta handiagoa izan da, besteak beste, etxegabetasunean, zaharkitutako gazteetan edo adinekoen bakardadearen arretan.

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Actualitat

An InnoLab looks at the transformation of professional roles in the social sector

An InnoLab looks at the transformation of professional roles in the social sector

25 human resources managers from 14 member organisations and 12 municipalities are looking for solutions to the difficulties in recruiting, retaining and motivating professionals in the social services sector.
First steps of the project for the digitisation of the Basic Social Services in Catalonia

First steps of the project for the digitisation of the Basic Social Services in Catalonia

DigitaliSSB is led by iSocial, in partnership with the URV, the Grífols Foundation and 19 local councils and county councils.
We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

We are starting a new project to combat unwanted loneliness in the Catalan Pyrenees.

DISS Alt Pirineu-Aran will implement the Basque Tecnoadineko system developed by iSocial member Agintzari in the 6 counties of the Pyrenees.
INTRESS, new member of iSocial

INTRESS, new member of iSocial

It is a social entity with 2,000 professionals and services in Catalonia, the Balearic Islands and Madrid. It has become the 15th member of iSocial.
iSocial presents in Bilbao the report “Technological innovation and social services”.

iSocial presents in Bilbao the report “Technological innovation and social services”.

On March 20, nearly 90 people took part in the event at the Bilbao Berrikuntza Faktoria (BBF) auditorium of Mondragon University.
Retrieve the Catalunya Ràdio PodCast about iSocial

Retrieve the Catalunya Ràdio PodCast about iSocial

On February 6, we explained iSocial’s current projects in the POPAP program.

Recursos innovadores para personas refugiadas e inmigradas

Publications Articles

Recursos innovadores para personas refugiadas e inmigradas

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Recursos innovadors per a persones refugiades i immigrades

Las personas que migran a otro país deben afrontar muchos retos en los procesos de integración. En Europa, a raíz de la crisis ucraniana se han puesto en marcha cambios rápidos en las políticas de acogida, así como nuevas iniciativas para ofrecer apoyo a los recién llegados.

La crisis ucraniana ha forzado el desplazamiento de millones de personas en cuestión de semanas. Esta situación ha hecho resurgir en Europa las problemáticas de las políticas de acogida que llevan tiempo arrastrándose y, al mismo tiempo, ha incentivado la activación de iniciativas y cambios para dar una respuesta más eficiente a las necesidades de las personas refugiadas.

A pesar de que muchas de las personas que se habían refugiado en otros países ya han vuelto a zonas de Ucrania que ahora se consideran más seguras, las medidas de integración siguen en evolución para garantizar que aquellas que siguen viviendo en otros países no se encuentren desamparadas y reciban la asistencia necesaria.

El sector de los servicios sociales está desempeñando un papel clave en la activación de las medidas de integración. La carencia de recursos en salud médica, salud mental y formación, por ejemplo, ha sido una de las grandes preocupaciones a la hora de ofrecer atención a las personas desplazadas.

Las medidas que se han incorporado en situación de emergencia, más allá de la crisis ucraniana, pueden verse como una oportunidad para abordar las carencias de los sistemas europeos de acogida actuales, y para aplicar mejoras que también puedan trasladarse a otros lugares del planeta. Más aún teniendo en cuenta que muchas personas refugiadas e inmigradas se encuentran con retos añadidos para integrarse, como la discriminación étnica y racial.

Varias iniciativas innovadoras surgidas recientemente pueden servir como modelo e inspiración a la hora de desarrollar nuevas herramientas de acogida, tanto al servicio de las personas migradas y refugiadas como de los trabajadores sociales que las atienden. Éstas son algunas de ellas:

Chatbot finlandés diseñado con la participación de personas inmigradas

A menudo, los portales de información dirigidos a inmigrantes y refugiados resultan confusos y agotadores. Los chatbots multilingües son una alternativa eficiente, ya que son fáciles de utilizar para cualquier persona y pueden ser de gran ayuda a la hora de buscar información clave.

Con esto en mente, la Universidad Aalto de Espoo, en Finlandia, ha desarrollado el primer chatbot que se ha diseñado conjuntamente con personas inmigradas y refugiadas, para entender sus necesidades y preocupaciones y ofrecerles un apoyo más humanizado por medio del avatar Eike. [1]

Asistente monetario polivalente para refugiados ucranianos en Polonia

El programa piloto ‘the Multi-Purpose Cash Assistance for Ukranian Refugees in Poland’ (MPCA), surgido durante la crisis ucraniana, ha ayudado a más de 730 familias y 1800 individuos durante las dos primeras semanas desde su llegada al país, proporcionándoles tarjetas con dinero en la moneda polaca, en colaboración con las autoridades locales. Este sistema ha permitido ayudar a las familias a pagar alquileres, comida, ropa, clases de polaco o lo que considerasen más urgente y adecuado para resolver su situación. [2]

Programa para la integración laboral de inmigrantes en Suecia

El programa Fast Track (Snabbspår) acoge cada vez a más personas migradas para ayudarlas en su proceso de integración laboral. Este programa sueco ofrece asistencia a la llegada de las personas al país, incluyendo formación en la lengua enfocada en el área profesional, evaluación de las habilidades y experiencia, guía vocacional y ayuda para encontrar el trabajo más adecuado.

Además, para que la integración laboral de las personas que acaban de llegar al país sea más rápida, el programa se centra en las industrias en las que existe escasez de trabajadores. [3]

Plataforma digital de UNICEF para proteger a los niños en crisis migratorias

La plataforma de software de código abierto Primero ayuda a los servicios sociales y a los trabajadores humanitarios y de desarrollo a gestionar los datos relacionados con la protección de la infancia en situaciones de crisis migratorias y humanitarias. Ofrece un conjunto de herramientas que facilitan la gestión de casos, el seguimiento de incidentes, el rastreo de niños migrantes y la reunificación familiar. [4]

Servicio internacional que ayuda a los refugiados a encontrar vivienda

Refugees Welcome International, plataforma online que ayuda a los refugiados a encontrar vivienda en un alojamiento privado, compartiendo así piso con otra persona dentro del país de destino. De esta forma, los refugiados pueden vivir en un alojamiento sólido, aprender el idioma más rápidamente y adaptarse a un nuevo entorno más fácilmente, a la vez que los ciudadanos del país de acogida pueden conocer una cultura diferente y ayudar a una persona en una situación difícil. Está disponible en muchos países: España, Alemania, Grecia, República Checa, Austria, Portugal, Suecia, Países Bajos, Polonia, Italia, Rumania, Francia, Irlanda. [5]

Aplicaciones móviles para asistir a personas inmigradas y refugiadas

En los últimos años se han desarrollado diversas aplicaciones destinadas a guiar y asistir a las personas que migran a otros países para afrontar en mejores condiciones los diferentes retos que se encuentran, como las barreras lingüísticas, la educación y la integración social y laboral.

  • MigApp: una aplicación del IOM (International Organization for Migration) que ofrece apoyo para migrantes, viajeros y expatriados a más de 180 países, con funciones como transferencias monetarias e información relevante y fiable para ayudar a tomar decisiones.
  • Love Europe: aplicación dedicada a la integración social de las personas inmigrantes, ayudándoles a encontrar lugares y eventos sociales para conocer gente.
  • MyWelcome: proyecto dirigido tanto a los inmigrantes como a los trabajadores sociales que gestionan los procesos de integración y acogida en España, Alemania y Grecia. Se trata de un asistente con inteligencia artificial que conversa con la persona y ofrece una atención personalizada en función del historial, el contexto y las necesidades. Los trabajadores sociales pueden acceder a este registro de datos para entender mejor las circunstancias de cada persona, y así agilizar la búsqueda de historial a la hora de tomar decisiones.
  • FinDaWay: aplicación que se puso en marcha a mediados de 2021 en la zona del Var en el sur de Francia y que proporciona a los inmigrantes, especialmente a los solicitantes de asilo, consejos prácticos y ayuda con cuestiones legales como, por ejemplo, su situación administrativa. También se incluyen lugares donde encontrar comida, servicios de lavandería, centros de día que están cerca y lugares donde pueden ir para cuidar su salud.
  • Mobilearn: esta aplicación creada en Suecia ofrece información clave sobre temas gubernamentales, interacción social, alojamiento, educación y formación en la lengua.
  • Ankommen: una app alemana que ofrece apoyo a las personas que llegan a Alemania durante las primeras semanas, cubriendo información legal y sobre alojamiento, trabajo y cultura.
  • Refugee Buddy: aplicación creada por Cruz Roja que funciona en Países Bajos, Noruega y Canadá, y proporciona información actualizada sobre los servicios disponibles para las personas refugiadas y demandantes de asilo para ayudarles a instalarse.
  • Merhaba Umut: aplicación turca para usuarios que hablan árabe, que les ayuda a orientarse en su nuevo entorno mediante GPS y contiene información sobre noticias, servicios públicos, burocracia y lengua.  
  • Ghrebtna: aplicación destinada a los refugiados sirios en Turquía, que les ofrece soporte en los procesos para conseguir asilo y trabajo y para superar las barreras de lenguaje.
  • TimePeace App: app desarrollada en Reino Unido que tiene el objetivo de conectar personas migradas y locales para compartir habilidades, tiempo e ideas. 

Referencias

[1] Creating a Chatbot for and with Migrants: Chatbot Personality Drives Co-Design Activities https://dl.acm.org/doi/10.1145/3357236.3395495

[2] The first two weeks of the cash program for basic needs for Ukrainian refugees in Poland. Reliefweb. https://reliefweb.int/report/poland/first-two-weeks-cash-program-basic-needs-ukrainian-refugees-poland

[3] Swedish Public Employment Service’s status report of the work with ‘fast tracks’. Comissió Europea. https://ec.europa.eu/migrant-integration/library-document/swedish-public-employment-services-status-report-work-fast-tracks_de

[4] Primero is putting children first.  https://www.primero.org/

[5] Refugees Welcome International: https://www.refugees-welcome.net/

Los servicios sociales frente a las nuevas vulnerabilidades causadas por la digitalización: el e-social work

Publications Articles

Los servicios sociales frente a las nuevas vulnerabilidades causadas por la digitalización: el e-social work

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Els serveis socials davant les noves vulnerabilitats causades per la digitalització

En la era digital actual, el sector de los servicios sociales se encuentra con la necesidad de especializarse para dar respuesta a los nuevos problemas relacionados con el uso de las tecnologías. Es lo que se conoce como el e-social work. Un nuevo campo de intervención necesario para dar respuesta a unas nuevas vulnerabilidades que agravan muchas situaciones atendidas por los servicios sociales.

La normalización del uso de Internet y de las tecnologías de la comunicación ha generado muchísimos cambios en los procesos de interacción y socialización de las personas, tanto a nivel individual como colectivo, y ha alterado la forma en que consumimos e interpretamos la información. Entre estos cambios se pueden citar una serie de ventajas, como la comodidad y el ahorro de tiempo y gastos de transporte. Para los trabajadores sociales, con la formación adecuada, el uso de estas tecnologías puede facilitar una asistencia más ágil y de mayor alcance que la atención en formato exclusivamente presencial.

Ahora bien, la rápida fusión de las vidas de muchos individuos con el entorno digital también ha conllevado la aparición de un conjunto de nuevas vulnerabilidades que pueden afectar seriamente al bienestar de las personas, y que en muchos casos derivan de problemáticas ya existentes fuera del mundo cibernético pero que toman otra forma.

¿Más conectados, pero más vulnerables?

Estas nuevas herramientas de comunicación e información, que nos abren ventanas al conocimiento y la interacción de una forma casi ilimitada, tienen el potencial de influir radicalmente en la forma en que cada individuo percibe el mundo. Así, pueden reforzar algunos aspectos positivos de la experiencia humana: por ejemplo, acercarnos a personas y comunidades y ayudar a mantener un sentimiento de pertenencia.

Sin embargo, a la vez que esta capacidad de mantenernos conectados y accesibles puede ser positiva, también nos deja más expuestos y vulnerables a factores a menudo fuera de nuestro control. Es aquí donde radica la problemática asociada a la era digital y donde la innovación en tecnologías y servicios sociales debe desarrollar un nuevo foco de prevención e intervención social.

Además, las desigualdades sociales se ven claramente reflejadas en el uso de las tecnologías, a las que muchos grupos vulnerables no tienen fácil acceso o encuentran barreras. Por ejemplo, las personas con discapacidad suelen chocar con aplicaciones que no son universalmente accesibles. Para las personas mayores, la brecha digital puede acentuar la experiencia de aislamiento y falta de sentido de pertenencia. Para personas en situaciones de maltrato, especialmente las mujeres, las tecnologías pueden suponer un riesgo añadido y una herramienta de control sin la adecuada protección. Para otras personas, especialmente adolescentes y jóvenes, el uso mal gestionado de estas tecnologías puede derivar en adicciones a las redes y plataformas digitales, problemas de salud (sedentarismo, problemas visuales y auditivos, etc.), estrés tecnológico, deterioro de las relaciones en persona y, en casos graves, ciberacoso.

Las principales problemáticas de la nueva realidad digital

Esta revolución en la forma en que nos comunicamos afecta de forma transversal a todos los aspectos vitales, y es inseparable de los servicios sociales u otros tipos de intervenciones. Así, surge la necesidad de fomentar intervenciones especializadas en los problemas y riesgos asociados al mundo digital. Idealmente, estas intervenciones deben formar parte de las ramas de asistencia ya existentes con el fin de ofrecer una atención integral a las personas afectadas. Por ejemplo:

  • Acoso en la escuela que deriva en ciberacoso
  • Violencia de género y tecnologías que se utilizan como herramientas de control
  • Situaciones de tensión en el hogar y riesgo de adicción a las pantallas o sedentarismo
  • Desconocimiento de la ciberseguridad y riesgo de ser víctima de estafas digitales o phishing

Otras veces se pueden dar casos de mal uso de las tecnologías que no responden a situaciones previas, y que pueden causar en las víctimas un profundo malestar e incluso secuelas psicológicas: por ejemplo, el stalking o acoso digital por parte de una persona anónima malintencionada con la que la víctima no tiene ninguna conexión personal.

Esto comporta que el sector de la acción social tenga que adaptarse y desarrollar nuevos protocolos de actuación para dar respuesta a estas vulnerabilidades emergentes, además de tomar conciencia de la problemática y encontrar soluciones a las diversas brechas causadas por el auge de la vida digital. Esto es especialmente importante en muchos perfiles ya vulnerables atendidos por los servicios sociales, para los que estas nuevas vulnerabilidades digitales pueden acarrear un agravamiento de su situación de exclusión, dependencia, aislamiento o violencia.

Estas nuevas actuaciones forman parte de un nuevo ámbito de especialización de los servicios sociales que se conoce como e-social work, y pueden traducirse, por ejemplo, en las siguientes acciones:

  • Mejorar la accesibilidad digital de todos los ciudadanos: enseñar a aprovechar las ventajas de las herramientas digitales y cómo evitar los riesgos que comporta (ciberacoso, estafas, sexting, fatiga social, y grooming en el caso de los niños y adolescentes, entre otros).
  • Prevención de conductas adictivas: informar a los jóvenes y a sus cuidadores sobre los riesgos del uso insano de las tecnologías, y enseñarles un uso positivo y moderado.
  • Creación de protocolos y recursos para casos de violencia digital: por ejemplo, ciberbullying, a menudo vinculado al bullying escolar; ciberacoso o stalking asociados a casos de violencia de género; y situaciones en las que una persona sufre amenazas y otras formas de intimidación por parte de una persona anónima por vías digitales. Existen plataformas como StopHaters, que ofrecen asesoramiento y asistencia a personas que han sufrido algún tipo de violencia digital.
  • Educación sobre el grooming y herramientas de detección: educar a padres, hijos y educadores sobre este tipo de acoso digital en menores, con el fin de prevenirlo y detectarlo.
  • Educación sobre seguridad digital: informar a la ciudadanía sobre las pautas básicas para protegerse de ciberataques (como el phishing o las estafas digitales) y mantener el control sobre los datos personales para no exponer información sensible. Los adolescentes, en particular, son proclives a compartir ciertos aspectos de su día a día, como los sitios que visitan, que pueden dar información sobre sus hábitos y vulnerabilidades a personas malintencionadas.
  • Creación de espacios de apoyo y seguimiento: ya sea individualizado o colectivo, dentro de las plataformas o redes sociales, que tienen la responsabilidad de garantizar la seguridad de los usuarios.
  • Desarrollar herramientas según el principio de “seguridad por diseño”: tal y como propone la iniciativa Safety by Design, es prioritario que las herramientas y plataformas se desarrollen situando la seguridad en el centro del proceso, y que permitan al usuario conocer los términos de uso con claridad y tener más control sobre su propia seguridad.

El trabajo social en el nuevo paradigma

Cada vez son más las iniciativas que dentro de los servicios sociales intentan dar respuesta a estas nuevas problemáticas.

En el ámbito de las personas mayores, podemos mencionar a SEAP, un servicio del Consejo Comarcal del Baix Llobregat, en Cataluña, que fomenta el buen trato hacia las personas mayores y respuestas eficaces a sus situaciones de fragilidad, entre ellas todas las que tienen que ver con la brecha digital.

En el ámbito de la salud mental, en España la plataforma digital SOM Salut Mental 360, de la Orden Hospitalaria de San Juan de Dios, ofrece información y numerosos recursos relacionados con las nuevas vulnerabilidades digitales, como el ciberacoso y otros. O en EE.UU. y en Italia donde se ha extendido entre la gente joven el servicio WOEBOT, un agente de conversación (chatbot) que ayuda a afrontar situaciones de malestar, como aquellas derivados de las vulnerabilidades digitales y el uso de las redes sociales.

En el ámbito de la discapacidad, existen un sinfín de iniciativas que ayudan a reducir la brecha digital de las personas. Podemos mencionar, por ejemplo, Easy reading, una herramienta de Alemania que permite hacer las páginas web accesibles a las personas con discapacidades cognitivas; o Voiceitt, un asistente de voz desarrollado en Israel para personas con deficiencias del habla.

Estas iniciativas, entre otras muchas, son ejemplos de cómo la tecnología, con los protocolos adecuados, se puede utilizar para reforzar la seguridad de las personas dentro y fuera de la realidad digital. Sin embargo, todavía hay un largo camino por recorrer hasta que contemos con soluciones claras y estandarizadas que minimicen las vulnerabilidades inherentes al auge digital.

A largo plazo, el trabajo social (o e-social work, en particular) tiene por delante una serie de retos relacionados con esta nueva realidad. A pesar de tener una cierta visión general, todavía no se cuenta con datos detallados y predictivos sobre cuáles son -y serán- las situaciones en que se requiera intervención, y qué necesidades y demandas tendrán las personas al utilizar las herramientas digitales actuales y futuras.

Además, también es necesario dedicar esfuerzos a identificar qué necesidades tiene el sector de la acción social para responder a estas situaciones, y a desarrollar sistemas en concordancia, para analizar el panorama y establecer mecanismos holísticos destinados a proteger a la ciudadanía, tanto en el entorno digital como fuera del mismo, a través de la asistencia especializada.

Referencias

[1] Trabajo social on-line. El futuro de la intervención social. Digitum. Disponible en: https://digitum.um.es/digitum/bitstream/10201/51373/1/Trabajo%20social%20on-line.%20El%20futuro%20de%20la%20intervenci%c3%b3n%20social.pdf

[2] Los Servicios Sociales en la Era Digital. Escola de l’IGOP. Disponible en: http://escoladeligop.com/wp-content/uploads/2021/09/TFM_PSAC_Ismael_Ot_Padilla.pdf

[3] Six ways tech can help end gender-based violence. UNICEF. Disponible en: https://blogs.unicef.org/east-asia-pacific/six-ways-tech-can-help-end-gender-based-violence/

[4] StopHaters. Asociación contra el ciberacoso. Disponible en: https://www.stophaters.es/ 

[5] Safety by Design. E-Safety. Disponible en: https://www.esafety.gov.au/industry/safety-by-design