Kletskassa, supermarket cashiers against loneliness

Publications Bank of innovations

Kletskassa, supermarket cashiers against loneliness

Kletskassa has been driven by the Dutch government and more than twenty corporations in the country.

Image from Jumbo’s website.

Network of chat boxes (“kletskassa” in Dutch), in operation at the payment boxes of various supermarket chains, which at the time of payment of the purchase offer a moment of conversation with the cashier to people who are in no hurry and that they may feel alone.

The initiative is part of the action plan of the National Coalition against Solitude, created by the Ministry of Health, Welfare and Sport of the Netherlands, along with about twenty major organizations in the country. This institution fights against the social isolation that a part of the population suffers through campaigns that encourage interpersonal connections, such as having a coffee with a neighbor, or talking to the cashier of the supermarket. Hugo de Jonge, Minister of Health, Welfare and Sport, says: “Everyone can do something to break the loneliness of others”.

Some large supermarket chains, such as Jumbo, have opened “kletskassa” in all their establishments.

Banc d’innovacions

Un servei comunitari remot, basat en la televisió, per reduir la solitud i promoure el benestar entre les persones grans

Casal TV, virtual social centre for older people through interactive television

A remote, television-based community service to reduce loneliness and promote well-being among older adults
Dinder Club, a dedicated dating & social-plans app for people with intellectual disabilities

Dinder Club, a dedicated dating & social-plans app for people with intellectual disabilities

Facilitating safe social, affective and romantic connections for people with intellectual disabilities
Campanya de sensibilització orientada a la joventut per abordar la soledat no desitjada a Espanya

Aquí la Sole, campaign against youth loneliness

A youth-oriented awareness campaign tackling unwanted loneliness in Spain
Una eina digital interactiva per ajudar els infants a entendre i recórrer el procés Barnahus

Journeys App, guiding children safely through the Barnahus process

An interactive digital tool to help children understand and navigate the Barnahus process
Ithaca Laundry, servei de bugaderia mòbil i reinserció social per a persones en situació de sensellarisme

Ithaca Laundry, Mobile laundry services and social reintegration for people experiencing homelessness

Europe’s first mobile laundry unit for people experiencing homelessness
Una plataforma en línia per avaluar i prevenir la vulnerabilitat residencial i l’exclusió habitacional

VERA app, A Digital Tool for Diagnosing Housing Vulnerability in Spain

An online diagnostic platform to assess and prevent housing vulnerability and residential exclusion