Soliguide, a digital guide of services for homeless people

admin on 15 January 2021

Digital kiosk to access the interactive map of services

Online platform and touchscreens present in different large French cities, which allow homeless people, refugees or people with other serious vulnerabilities to contact specialized services that can meet their basic needs. This platform can be used from different electronic devices such as mobile phones, tablets or computers, or also from digital kiosks installed in public spaces (touchscreens located in train stations, reception centres, etc.).

Soliguide is an initiative of the Solinum association, which answers questions such as: Where can I eat? Where can I maintain my personal hygiene? Where can I sleep safely? And not only this, but also reports on other services such as: support and advice on legal issues, advice on job search, language classes, etc.It is an easy way to find services grouped by category and geographical area, according to the needs of each person, and in different languages: French, English, Arabic and Spanish. The data is regularly updated by the team of the Solinum association and, through an App, social professionals can make themselves known on the Soliguide map.

Characteristics of innovation

Bank of innovations, Fully inclusive cities, Homelessness and the right to housing, Information and planning, Lab, New service, New technological tool, Poverty and exclusion, Process simplification, Self-management and participation, Speed up response times

Location

Paris, Bordeaux, Nantes and Strasbourg (France)

Partners/Funders

Bordeaux Mécènes Solidaires, Bordeaux Métropole, île de France, Agence Régionale de Santé, Fondation eDF, Fondation de France, Fondation Caritas France.

Genesis

Soliguide emerged in 2018 from a proposal of the network of associations “Interlogement 93”. Together with this organization and other local actors, the Solinum association managed (in two months) to create a map with more than 300 services from all over the 93rd District of Paris, from which they have been expanding geographical areas of intervention. Solinum conducted several studies, which found, among other things, that 71% of the homeless in France currently have a mobile phone.

Implementation level

It is a platform that includes in its interactive map 24,668 services from 10,322 different places in 9 territories: the cities of Paris, Bordeaux, Nantes and Strasbourg, as well as the “departements” 77, 78, 92 and 93.

Further information