Digital Streetwork, social workers who assist young people through the Internet

Publications Bank of innovations

Digital Streetwork, social workers who assist young people through the Internet

Bavarian Youth Council

Digital Streetwork

Initiative that moves street work with youth to the Internet

Digital Streetwork is a project aimed at individuals between 14 and 27 years old, in which a team of specialists work with youth through chats, social networks, platforms, and phone calls. Some of these spaces include Instagram, Discord, and Reddit. The main objective is to support them in areas such as mental health, school, work, and interpersonal relationships.

Social workers are actively present online and reach out to young people who show a need for support through messages and posts. If they do not wish to establish communication, the conversation stops. Similarly, the workers can be contacted by users who require their help. The program consists of fourteen professionals, two for each local government in Bavaria.

The platform is free and anonymous. Digital workers maintain the confidentiality of conversations and receive training in online counseling and crisis management. In case they cannot address an issue, the professionals connect the youth with specialized organizations.

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BRUS, accompaniment to young people who live in families with situations of drug addiction

Publications Bank of innovations

BRUS, accompaniment to young people who live in families with situations of drug addiction

Center for Digital Paedagogik (CfDP)

BRUS

Program that seeks to break the taboo of addictions in families

BRUS is an initiative aimed at young people up to 24 years old who live in families affected by alcohol and drug addiction. The primary objective is to break the taboo surrounding these issues through in-person meetings and an anonymous chat service. Additionally, the program encourages young individuals to focus on their own needs rather than taking responsibility for situations they cannot control.

The online chat provides access to individuals who may initially be hesitant about seeking face-to-face treatment or are unable to physically attend a center. This virtual format allows vulnerable individuals to express their experiences, regardless of their location. Furthermore, the online platform enables safer and more confident self-expression, allowing them to articulate their feelings more effectively.

Users can choose whether they want to maintain continuity with the same therapist across multiple sessions or start anew each time and switch therapists. BRUS also facilitates communication for young people who have completed the therapeutic process but wish to stay connected with the center.

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Barnahus, care service for child victims of sexual abuse

Publications Bank of innovations

Barnahus, care service for child victims of sexual abuse

Catalan Government, Save The Children

Imatges Posts Web 6 min 1

A pioneering integrated unit in Catalonia and Spain, made up of a specialised multidisciplinary team, whose objective is to avoid the re-victimisation of children and adolescents who are victims of sexual abuse and to provide all the necessary care in a single space.

Barnahus (children’s house in icelandic) is a project to help children and young people –from 0 to 18 years of age– who have suffered sexual abuse and to prevent aggression against minors. It puts the victim of sexual abuse at the centre, working in a single space with all the care services they need and minimising the traumatic experience of reliving the aggression. This avoids victims having to go through courts, police stations, hospitals and children’s services. It is promoted by Save the Children and is supported by five Catalan government departments, mainly the Social Rights department, but in coordination with the Health, Education, Justice and Interior departments.

Barnahus has a welcoming and friendly appearance to provide security, comfort and confidence to children and their families. There are separate rooms to preserve privacy, a kitchen-dining room, offices and a medical examination room. The psychosocial team –consisting of psychologists and social workers with a coordinator– works full time, 24 hours a day, every day of the year, and also offers translation services.

Catalonia already has centers in Tarragona, Manresa, and Lleida. In 2024, Intress, a partner entity of the iSocial Foundation, has promoted the opening of a Barnahus facility in Terrassa and in La Seu d’Urgell. On February 27th, the Idea Foundation, also a member of iSocial, will inaugurate a center in Granollers.

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e-Rueca, a virtual support for citizens at risk of exclusion

Publications Bank of innovations

e-Rueca, a virtual support for citizens at risk of exclusion

La Rueca Asociación

User using the eRueca application with the mobile phone

A virtual social center that provides information, guidance, and support to individuals facing social exclusion through a multi-channel online connection.

e-Rueca is available 24 hours a day, 365 days a year, and is a completely free service. The application is designed as a physical care center, a building with multiple floors and service rooms where users can find and interact with teams of professionals ready to help them, provide support, and offer information. The more than 10 technicians involved in this project provide user support in various intervention fields. Of the eight rooms that e-Rueca makes available to the user, five are dedicated to direct social and psychological care: the Psychology Room, the Work Room, the Legal and Immigration Room, the Social Care Room, and the Youth Room; in these rooms, they offer everything from legal advice for foreigners to mediation. They also provide answers to frequently asked questions related to each intervention area and a section of resources in text and video format. With these five rooms, the different needs for accompaniment and support of people in situations of social exclusion are covered, always taking into account their specific circumstances.

The remaining three rooms are: the Reception, which provides information about the project and its goals; the Exhibition Room, where tools and resources (hobbies, games, tests, infographics, etc.) are collected with the aim of raising awareness about situations and groups in social vulnerability; and the auditorium, a meeting space for third-sector professionals that includes updates related to online training, webinars, or events that the organization makes available to professionals.

Communication between users and professionals is possible through various channels. The most direct is instant chat, but it is also possible to make inquiries via SMS, WhatsApp, email, or video calls. If the user requests it, the possibility of face-to-face assistance with a hybrid option is also considered. The team of professionals responds within a maximum of 48 hours. Thus, in a simple way and through mobile devices, tablets, and computers, vulnerable individuals can contact and receive the attention they need quickly and efficiently.

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E-Fabrik, innovative and solidarity solutions for people with disabilities

Publications Bank of innovations

E-Fabrik, innovative and solidarity solutions for people with disabilities

Hàbitat3 

Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

An innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving and manufacturing tangible solutions to address the challenges faced by people with disabilities in their daily lives.

Through the E-Fabrik program, which is free for all participants, young people and individuals with disabilities learn to use digital fabrication tools, such as 3D printers and laser cutters, and become familiar with the spaces where they can find them. The goal is for them to acquire new skills in the use of emerging digital technologies. Using the FabLab concept, pairs or teams are formed consisting of young people and individuals with disabilities who work together to find solutions to everyday problems and create practical solutions to improve the quality of life for people with disabilities. Participants receive a budget of approximately €150 to develop and produce their specific solution.

The project unfolds through courses, educational programs of 20 half-days, and a 5-month vocational training course. In all of them, active solidarity among project participants is encouraged, allowing them to reclaim technology and use it for specific and meaningful purposes.

On the other hand, the program actively works to connect spaces and platforms of technological and digital creativity with structures dedicated to young people and individuals with disabilities. Thus, E-Fabrik not only offers the opportunity to create concrete solutions but also seeks to create bonds and partnerships with local structures.

Bank of innovations

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Mapathon UPC, a web platform that gathers geolocated points on a map

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Cut All Ties, a digital project for the reduction of male violence in adolescents and young people

Publications Bank of innovations

Cut All Ties, a digital project for the reduction of male violence in adolescents and young people

REC Programme, ABD (Associació Benestar i Desenvolupament), Fondazione Acra, Citibeats

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A training and education programme based on new technologies that contributes to reducing gender violence that women suffer in their youth, and specifically in their first sexual relations.

Given the alarming data on gender violence that women suffer from an early age, the Cut All Ties project aims to contribute to raising awareness, preventing and reducing male violence –sexual, physical, emotional or psychological– in the first sexual relationships between young people. The ultimate goal is to bring about changes in social norms and behaviour in the people who make up this group. The project will be carried out between January 2021 and January 2023 and is aimed at students aged between 15 and 17 and teachers from 6 secondary schools in Barcelona, Madrid and Milan, a total of 120 young people and 120 teachers.

The project has been mainly based on data extracted thanks to new technologies, as it has been implemented through the design, implementation and validation of a training programme that has allowed the participants to reflect and learn in order to identify and prevent gender violence in their first affective sexual relationships. Thus, in order to identify the issues and problems most present among this group, as well as the causes, prevalence and consequences of gender violence, 200,000 anonymous data have been collected through a transnational Artificial Intelligence text analysis platform.

Specifically, Citibeats’ algorithm, which analyses unstructured text data, identifies social trends, gender-based violence narratives and common concerns across countries. This information, as well as that extracted from the anonymous Typeform survey, has been key to developing the training programme which, in secondary schools, has emphasized good practices and tools to prevent gender-based violence. These actions have been led by groups of young feminists, close to the students.

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NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
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Mentegram, therapeutic monitoring of patients in mental health treatment

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Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

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Mapathon UPC, a web platform that gathers geolocated points on a map

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SällBo, intergenerational and multicultural housing to combat loneliness

Publications Bank of innovations

SällBo, intergenerational and multicultural housing to combat loneliness

Helsingborgshem

SallBo Canasta 2 1

Multicultural and multigenerational residential space to combat loneliness and promote social cohesion between generations and cultures. The social housing and integration project provides incentives and areas for residents to interact socially and in company.

The SällBo building, designed by the municipal housing company Helsinborgshem, is intended for people over 70 and under 25. It aims to create a new way of living where the generations can meet within the social life of the center. Beyond that, it is also designed to bring cultures together and promote social cohesion: some of the young people living there are refugees who arrived in the country as unaccompanied minors. The primary objective of the project is none other than to break the involuntary loneliness in which these groups find themselves, especially the elderly and young people who are beginning their process of integration into the host society.

In order to access housing in this building, which is made up of 51 flats for rent, the cost of which is around €400, it is compulsory –and signed by contract– to socialise with other residents for at least two hours each week. Tenants are selected individually through interviews, always prioritising the diversity of profiles and origins.

Banc d’innovacions

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NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
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Mentegram, therapeutic monitoring of patients in mental health treatment

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Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

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Mapathon UPC, a web platform that gathers geolocated points on a map

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Moods, promoting good screen use among teenagers and young people

Publications Bank of innovations

Moods, promoting good screen use among teenagers and young people

Nous Cims Foundation and Adsis Foundation

Community intervention project with a comprehensive approach to prevent risks in the use of new technologies among adolescents and young people and promote their proper use.


The Moods Project was born from the realisation that, in a modernity governed by social networks and mobile phones that change the way we live and relate to each other, new technologies pose new challenges and risks –such as addiction, pathological gambling, grooming, cyberbullying or social isolation– to be prevented. Specifically, it is aimed at adolescents and young people, as the name of the project indicates: mood is the English word that refers to the state of mind and is a colloquial expression widely used among young people.

The project is developed through a set of workshops and interventions that are carried out in secondary schools with the aim of promoting the good use of screens among students. It is well known that the use they make of social networks and new technologies is diverse and can have consequences on mental health. Through the workshops, participants reflect on and become aware of their use of screens. Thus, the project provides them with tools that allow them to identify risky and addictive behaviours. In addition, the workshops encourage critical thinking –allowing them to reflect on video games and online gambling, for example– and debate on the values that are transmitted through networks and on the need and importance of combining virtual leisure with live leisure. The project includes an impact evaluation plan that allows measuring and assessing the changes produced among participants through questionnaires.

The project has been implemented in the neighbourhood of Horta Guinardó, in Barcelona, and in Quatre Carreres, in Valencia, where a team of professionals has given workshops to young people aged between 12 and 16 in secondary schools in the neighbourhoods. Apart from workshops in secondary schools, the project also includes prevention workshops in leisure and free time organisations and training for families and teaching teams from the schools.

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.

b-resol, a channel for alerts against bullying in adolescents

Publications Bank of innovations

b-resol, a channel for alerts against bullying in adolescents

BCN RESOL ODR SOLUTIONS, UOC

An alert channel that provides early detection of possible cases of bullying, cyberbullying, eating disorders, addictions and other common problems among adolescents. It is designed especially for adolescents, but also for adult teachers and specialised staff, who receive, manage and document the alerts.


b-resol was born out of concern for the large number of abuses and mistreatments of minors that occur in educational, sporting or leisure environments, and the difficulty for the victims to report them. The figures are alarming: 40% of pupils have experienced some form of bullying during their schooling. Beyond being used by educational centers, it is also useful for youth and sports organizations where young people socialise.

On the one hand, b-resol speaks the language of teenagers, as it is a friendly and intuitive app. Students can communicate their suspicions or alerts derived from unwanted situations, whether experienced or observed, to the trusted people designated by the educational centre. Through this mobile application, which is free and available on all devices, they can do so securely, confidentially and anonymously, if they wish. On the other hand, b-resol is also easy for adults, with a comprehensible internal web environment. Apart from enabling a chat with the sender of the alert, it also allows for a complete follow-up of the incident –of the actions taken– and the generation of reports and statistics.

Thus, b-resol stands as an example of good use of mobile technology as an innovative element and how it can be used to raise social awareness. It is therefore a complementary tool to the protocols implemented or planned to deal with cases of bullying, and is suitable for digitised adolescents and for centres and organisations immersed in digital transformation.

Banc d’innovacions

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Mentegram, therapeutic monitoring of patients in mental health treatment

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Startblok, self-managed housing for local youth and young refugees

Publications Bank of innovations

Startblok, self-managed housing for local youth and young refugees

Woonstichting De Key, Ajuntament d’Amsterdam, Socius Wonen

An innovative model that addresses the housing needs of both young people and refugees. It promotes the integration of young people from different backgrounds who have the common goal of an affordable home. It offers them housing at an affordable price and with a secure rent, which allows young people, both locals and refugees, not to be expelled from the city and to be able to access a job or continue their studies.

Startblok Riekerhaven is aimed at Dutch people and refugees between 18 and 28 years of age who want to get actively involved socially. For a much lower price than the market price, Startblok offers self-contained temporary housing –with a kitchen, a bathroom and a toilet– which is variable in size –around 20 m²– and common areas for each residential group, equipped with a kitchen and a balcony. This space allows for the sharing of life experiences and knowledge, thus contributing to the creation of a community respectful of diversity and reinforcing social cohesion. Residents are selected on the basis of their vulnerability and willingness to be involved in the social and cultural aspects of the project and to commit themselves as a long-term member of the community. The maximum tenancy is five years and, when someone moves on, they are replaced by a new resident of a similar profile –gender, age and educational level– to maintain the balance and diversity of the project.

At Startblok, equal and respectful treatment of all residents is key, as well as the coexistence of very different cultures, languages, customs and ways of doing things. The community functions through the self-management and self-organisation of the residents themselves, with spaces to elaborate and implement their initiatives, both for the formation of community and social cohesion and for the day-to-day maintenance of the model, such as the selection of new tenants and the management of applications. It is this way that a comfortable and pleasant living environment is created, where everyone feels welcome, valued and supported; in short, a home. This housing model thus makes it easier for refugees –who have just arrived in a new country– to build friendships and contacts and to rebuild their lives. It is thus an innovative example of how to address the needs of refugees in a positive way, while providing much-needed affordable housing for young people.

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
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Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
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Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
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Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.