wSocial, a platform that integrates artificial intelligence to improve social services intervention

Magalí Garcia on 10 April 2025

wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial is a tool that uses artificial intelligence to improve social services intervention

Currently, the management of massive amounts of information represents a challenge for the administration of social services. wSocial is a tool that allows information to be centralized with the aim of streamlining administrative processes and facilitating the work of professionals.

wSocial is one of the information systems integrated into the eSocial platform, which is aimed at promoting Digital Transformation within the Department of Social Rights of the Government of Catalonia. This platform centralizes and coordinates twelve information systems (IS) that cover various areas of social services, with the goal of standardizing work processes and providing complete and up-to-date information to social service professionals. Within this digital ecosystem, wSocial is the designated tool for social intervention.

wSocial connects and standardizes the information systems of the different Basic Areas of Social Services (ABSS) and Social Rights. In addition, it includes health data and is prepared to access information from other systems such as Education or Justice, as well as from other administrations like the Tax Agency or Social Security.

The tool includes a citizen data viewer in order to offer comprehensive and integrated care focused on individual needs. Data centralization facilitates the planning of interventions, improves the evaluation of the services provided, and increases process transparency, enabling clearer and more effective tracking of each procedure.

wSocial uses a coded and standardized vocabulary called the Intersocial Dictionary, which enables interoperability with other social services and related fields. This vocabulary includes specific terms that help identify social issues or risk situations and is based on the international standard SNOMED CT. As data is entered—typically collected through an interview between the user and the social professional—wSocial automatically detects these predefined words and terms. Thanks to the use of specialized algorithms, it can detect situations of vulnerability and assist professionals in proposing different forms of intervention. Soon, wSocial will also allow interviews to be automatically recorded, transcribed, and translated.

Its goal is to simplify the administrative and operational processes of social services so that professionals can dedicate more resources to direct care. The tool proposes a new agile model of social intervention that improves the quality of relationships between professionals and citizens, offering a more effective and accessible service.

Characteristics of innovation

Aging, Disability, Mental health, Personalization of the service, Process simplification, Self-management and participation, User empowerment

Localization

Catalonia

Partners / Funders

European Union. Regional Development Fund, Next Generation Catalonia, Government of Catalonia, Government of Catalonia. Department of Social Rights.

Genesis

wSocial was launched in 2023 as part of the digital transformation plan promoted by the Government of Catalonia.

Implementation level

wSocial started operating as a pilot with fictional data in February 2024 in seven basic areas: Val d’Aran, Manresa, Vic, Amposta, Esplugues de Llobregat, Hospitalet de Llobregat, and the Consell Comarcal de la Selva

More information

Generalitat de Catalunya. Departament de Drets Socials

Propose your innovation

See our selection of innovations

Banc d’innovacions

Ready4life, a coaching app for young people

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention

Cognitive telerehabilitation platform offering personalized online treatments

The Social Innovation Chair of the UdL evaluates the Vincles project in Erill la Vall

The Social Innovation Chair of the UdL evaluates the Vincles project in Eril de Vall

Innobreak 09.04.25 Inclusió digital - Imatge de persones grans utilitzant ordinadors. Les persones grans són un dels col·lectius susceptibles de patir a causa de la bretxa digital

Pioneering Initiatives for the Digital Inclusion of Vulnerable Groups

DigiUP (Finland) and the Digital Inclusion Center of Bordeaux Métropole (France). Held on 09/04/2025.

Cognitive telerehabilitation platform offering personalized online treatments

Magalí Garcia on 4 April 2025

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive decline is the loss of functions associated with memory, learning, and other mental processes related to the reduction of brain activity. Its causes are related to aging, various infectious or chronic diseases, or may be the result of an unhealthy lifestyle. Neuropsychological rehabilitation is a therapy that aims to stimulate and develop the cognitive functions of a person that have been affected.

The Guttmann Institute has created an online cognitive rehabilitation platform that offers personalized treatments for people with neurological impairments. Guttmann, NeuroPersonalTrainer (GNPT) is aimed at neurorehabilitation professionals who serve individuals with brain damage, dementia, intellectual disabilities, and mental health-related conditions. Its use is very simple and guarantees high-quality personalized treatment.

Based on a neuropsychological assessment, professionals prescribe a treatment aimed at stimulating the brain areas affected in each patient. The platform allows therapists to plan rehabilitation sessions from a catalog of activities specifically designed to stimulate the deteriorated areas. The therapy consists of sixty sessions of approximately one hour, guided and adjusted by a neuropsychologist who monitors the process and adjusts the planning according to the patient’s progress. During these sessions, the patient performs exercises that, in real-time, adapt to their progress depending on the level of difficulty they present. Additionally, it offers follow-up visits aimed at the patient and/or the family, with the goal of discussing their progress and addressing emotional and behavioral aspects.

GNPT includes programs that automatically manage all available activities and generate personalized treatments automatically. This way, GNPT allows for resource savings and provides a fast and efficient service. It also allows the prescribed exercises to be carried out both from the reference healthcare center and from the patient’s home, ensuring accessible and flexible therapy. The therapist can monitor and follow the patient’s progress without the need to schedule a prior visit. In this way, they can evaluate the results and modify the treatment remotely, facilitating quick adjustments that adapt in real-time to the patient’s evolution.

It also offers professionals the opportunity to take online training to familiarize themselves with all its features and provide an efficient and up-to-date service. Additionally, the Guttmann NeuroPersonalTrainer website details all the centers using it and provides contact information.