How are you doing? The conversation heals. Mass calls to the elderly

How are you doing? The conversation heals. Mass calls to the elderly

Barcelona City Council

Image from Pixabay.

The Barcelona City Council’s Directorate for Ageing and Cures promoted this project with the coordination of the Department for the Promotion of Older People and the Directorate for Social Innovation, to take an interest in the emotional well-being of people aged 70-84 who were not linked to municipal services in the context of the COVID-19 pandemic and to inform them, when necessary, about existing resources that could improve their emotional state and their social isolation and/or loneliness.

Throughout the entire project, between June 2020 and July 2021, 53,382 people aged 70-84 were called automatically via 227,153 automated calls. Of the people called, 5,433 responded that they did want someone representing the City Council to call them personally on the phone. As a result of this, 7,961 personal calls were made, in which a telephone conversation was held with 4,714 people, filling out a form of 16 diagnostic questions (about loneliness or social isolation, sadness, anxiety, worries, information needs, etc.) to 4,360 people.

Verbio, a conversational technology company, using artificial intelligence and natural language processing, made the automated phone calls. Fundación Avismón, with expertise and sensitivity in the care and support of elderly people, was in charge of making the personal phone calls and providing information and guidance. And the Fundación Salud y Persona attended to 168 people expressing emotional distress, with professional psychologists by telephone (approximately 3 calls per person referred).

Ajuntament de Barcelona

Banc d’innovacions

Vila Veïna, a new public community care system

Vila Veïna, a new public community care system

Nou sistema públic de cures de la ciutat de Barcelona que pretén aconseguir un model d’atenció sociosanitari més reduït i proper a les persones usuàries.
Social Hotel for drug addicts in a homeless situation

Social Hotel for drug addicts in a homeless situation

Social Hotel for drug addicts in a homeless situation.

WeCare Wales, a campaign to attract professionals for Social Services

WeCare Wales, a campaign to attract professionals for Social Services

Wales (UK)

WeCare Wales

Communication campaign to increase public awareness of Social Services and attract 20,000 new people to work in this sector in the coming years.

In March 2019, Wales Social Services launched the WeCare Wales campaign, as part of a long-term strategy to increase the number of social workers in the next decade and to guarantee the quality Social Services. The campaign demonstrates the variety of roles and diversity of career advancement opportunities available in the industry, explains the skills and values needed, and emphasizes what makes professional work in this field rewarding and valuable through numerous testimonies of citizens who enjoy the benefits of Social Services.

Glofal Cymdeithasol Cymru Social Care Wales

Banc d’innovacions

Vila Veïna, a new public community care system

Vila Veïna, a new public community care system

Nou sistema públic de cures de la ciutat de Barcelona que pretén aconseguir un model d’atenció sociosanitari més reduït i proper a les persones usuàries.
Social Hotel for drug addicts in a homeless situation

Social Hotel for drug addicts in a homeless situation

Social Hotel for drug addicts in a homeless situation.