ConfIA is an AI-based tool that automates note-taking during mental health visits to promote more person-centred care.

ConfIA is a project driven by Pere Claver Group that uses artificial intelligence to facilitate note-taking during mental health service visits. Its aim is to promote mindfulness and active listening towards the person receiving care in order to improve the quality of services.

The project is being launched as a pilot in the Adult Mental Health Centres (CSMA) of Sants and Montjuïc. It is a pioneering initiative involving multidisciplinary teams of psychology, psychiatry, nursing and social work.

The project is implemented through the Relisten application from Recog, which records the natural conversation between the professional and the person being assisted, automatically transforming it into clinical information organised into structured fields for the clinical record. This allows the professional to devote their full attention to the person they are attending, without having to take notes. The generated content is presented as an initial draft that the professional must review and validate, with the aim of ensuring clinical judgement and the quality of the record.

The project incorporates an ethical perspective, prioritises the well-being of the person receiving care, and the associated research has been validated by the Research Ethics Committee of the Unió Catalana d’Hospitals Foundation. The well-being of the person receiving care is also ensured. Furthermore, professionals and service users participate voluntarily and by signing an informed consent form.

The pilot project includes an evaluation led by the Pere Claver Group’s Institute of Teaching and Research to analyse its impact on professionals and care recipients, taking into account differences by centre and speciality. For professionals, the study will examine the tool’s ease of use, the reduction in administrative burden, improvements in report quality and in the clinical relationship, as well as satisfaction levels. As for the people receiving care, it will be assessed whether they perceive a more personalised service, with greater listening, trust and comfort, and whether they identify changes compared to previous visits. The objective is to obtain solid evidence on the tool’s impact on the quality of care.

Through the ConfIA project, Pere Claver Group is driving digital innovation as a tool to improve care, with the aim of strengthening the quality of care and the experience of both patients and professionals.