Mapathon UPC, a web platform that gathers geolocated points on a map

Laura Hurtado on 3 April 2024

An open web platform that allows for the collection of geolocated points on a map collaboratively

Mapathon UPC is a tool aimed at groups and collectives wishing to highlight and raise awareness of the impact of certain social issues or needs in specific locations through a map where they are geolocated. The information collection process is collaborative, involving social entities, public administration, and the UPC community, among others. Participants only need mobile phones or tablets with Android system, GPS, and Internet access to participate in the mapping.

Mapathon addresses various issues, from identifying architectural barriers hindering accessibility to points of risk for gender-based violence and areas of waste accumulation, among others. It also allows for a more positive focus by helping to identify resting places or safe spaces.

The duration of the data collection process typically ranges from one to two hours, although it can exceptionally last a week. Once the map is completed, it cannot be updated, serving as an «snapshot» of reality at a given time. Additionally, the platform generates a report that organizes the data and aids decision-making.

Characteristics of innovation

New technological tool, Cross-cutting intervention, Fully inclusive cities, Homelessness and the right to housing, Information and planning, Link with the community, New model of intervention, Poverty and exclusion, Publications, Woman

Localization

Catalonia. Points have also been marked on maps of Amsterdam, Lisbon, and Oaxaca.

Partners / Funders

COAC Barcelona, Catalan municipalities, social entities, schools, institutes, and university centers, among others.

Genesis

Mapathon UPC emerged within the framework of the 3rd Collaborative University-City Day on June 15, 2017. This initiative, jointly organized by the Barcelona City Council and UPC, aims to promote collaboration in improving quality of life and social inclusion in the local environment. In this context, the platform was opened to citizens interested in participating in a geolocation project.

Level of implementation

Mapathon UPC has significantly grown since its inception. In 2017, it had 76 points on the map and 55 participants. The latest data from 2023 recorded 1808 points and 630 participants. In total, over 5,500 points and more than 1,800 participants have been added, respectively.

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e-Rueca, a virtual support for citizens at risk of exclusion

Laura Hurtado on 23 January 2024

Usuària utilitzant l'aplicació eRueca amb el mòbil

User using the eRueca application with the mobile phone

A virtual social center that provides information, guidance, and support to individuals facing social exclusion through a multi-channel online connection.

e-Rueca is available 24 hours a day, 365 days a year, and is a completely free service. The application is designed as a physical care center, a building with multiple floors and service rooms where users can find and interact with teams of professionals ready to help them, provide support, and offer information. The more than 10 technicians involved in this project provide user support in various intervention fields. Of the eight rooms that e-Rueca makes available to the user, five are dedicated to direct social and psychological care: the Psychology Room, the Work Room, the Legal and Immigration Room, the Social Care Room, and the Youth Room; in these rooms, they offer everything from legal advice for foreigners to mediation. They also provide answers to frequently asked questions related to each intervention area and a section of resources in text and video format. With these five rooms, the different needs for accompaniment and support of people in situations of social exclusion are covered, always taking into account their specific circumstances.

The remaining three rooms are: the Reception, which provides information about the project and its goals; the Exhibition Room, where tools and resources (hobbies, games, tests, infographics, etc.) are collected with the aim of raising awareness about situations and groups in social vulnerability; and the auditorium, a meeting space for third-sector professionals that includes updates related to online training, webinars, or events that the organization makes available to professionals.

Communication between users and professionals is possible through various channels. The most direct is instant chat, but it is also possible to make inquiries via SMS, WhatsApp, email, or video calls. If the user requests it, the possibility of face-to-face assistance with a hybrid option is also considered. The team of professionals responds within a maximum of 48 hours. Thus, in a simple way and through mobile devices, tablets, and computers, vulnerable individuals can contact and receive the attention they need quickly and efficiently.