Predictive Telecare Service in Home Care

Laura Hurtado on 17 July 2024

Predictive telecare that allows for preventive and personalized action

The Adinberri Foundation has launched a telecare service that enables anticipation and action through a personalized intervention plan based on the 4P model: prediction, prevention, personalization, and participation. The initiative aims to address social issues such as loneliness, home safety, abuse, cognitive decline, and lack of socio-family support.

The predictive model operates through technological solutions such as speech processing, advanced analytics, artificial intelligence, Big Data, IoT (Internet of Things), and technologies that facilitate interoperability and standardization, such as open platforms.

The system will be integrated into the Public Telecare Service of Euskadi (betiON), a service that allows users to communicate with specialized professionals in emergency or risk situations. BetiON can be used by people over 75 years old who live alone, people over 65 years old in situations or at risk of dependency, people with various types of disabilities or mental illnesses, and people in situations of social isolation.

Characteristics of innovation

New technological tool, Aging, Disability, Link with the community, Mental health, Personalization of the service, Prediction and prevention, Proximity care, Right of choice of the user, Speed up response times, User empowerment

Localization

Euskadi

Partners / Funders

Tunstall Televida, Igualatori Mèdic Quirúrgic (IMQ) i Gestió de Serveis Residencials (GSR)

Genesis

In 2008, the Social Services Law attributed the provision of telecare to the Basque Government. Later, in 2011, BetiON was created, a service promoted by the Department of Employment and Social Policies, with sociosanitary coordination as the central axis.

In 2023, the Adinberri Foundation met with the Oarsoaldea municipalities to present, together with the Basque Government, the predictive telecare project. This project lasts for 18 months and is being carried out in 100 homes of current BetiON users. The project uses innovative technological tools such as Artificial Intelligence, Big Data, advanced analytics, speech processing, and IoT (Internet of Things).

Level of implementation

The latest available data from the BetiON service, from 2022, shows more than 63,000 users. This represents an annual increase of 0.7% compared to 2021. Additionally, in 2022, 373,776 calls were received through telecare terminals and the button. Furthermore, according to BetiON, the general user satisfaction index in 2022 is 4.5 out of 5.

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Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Laura Hurtado on 8 May 2024

Web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness

Kloosiv is a cooperative web platform that combines technology and social intervention to facilitate access to housing for vulnerable groups struggling to pay rent. Its audience ranges from young people to single-parent families or elderly individuals living alone. The tool includes real information on the supply and demand of real estate in participating municipalities and offers more affordable rental prices compared to the market. The goal is to create a network that connects different stakeholders and, through artificial intelligence, optimizes resources and data to better meet their needs.

The initiative focuses on social and healthcare attention, well-being, home security, and conflict mediation. Kloosiv diagnoses the situation and specificities of both tenants and landlords. Professionals accompany individuals throughout the process and supervise each case personally.

Users’ circumstances vary. A common profile among Kloosiv users is elderly individuals experiencing unwanted loneliness who are looking for someone to safely share their apartment. There are also cases of young people who cannot afford to rent an apartment alone and are interested in accompanying someone living alone. In this sense, Kloosiv includes different types of cohabitation and provides professionals with regular monitoring to ensure residents’ comfort.

Additionally, the technological platform allows processing data and combining it with indicators of health, physical well-being, and emotional well-being to evaluate the program’s impact on users’ lives. Kloosiv also pays special attention to the homeless population and aligns with the Housing First methodology, prioritizing access to housing for these individuals.