myCarenet, community support network for people with dependency

admin on 28 January 2022

Publications Bank of innovations

myCarenet, community support network for people with dependency

myCarenet

Image from myCarenet.

App that allows the person with some kind of dependency or their reference relative to weave and co-create their own support network in their home and their usual environment.

This tool allows maintaining and increasing meaningful social relationships (family, friends, neighbours, etc.) from an inclusive and community point of view, and at the same time prevents an eventual feeling of unwanted loneliness.

The person can contact and contract professional social and health care services on demand, or contact and receive community support for activities of daily living. In this way, myCarenet makes it possible to share the burden of care, lightening the load of the main caregiver.

In addition, both people with dependency and their support (family, community or professional) can access continuous and personalized training that promotes self-care and enables support persons to carry out a quality social and care task.

On the other hand, within the values of the circular economy, myCarenet promotes dignified and regulated work for people with difficulties in finding work and who, with a correct training itinerary, can find employment stability in the social and healthcare sector.

Characteristics of innovation

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Location

Catalonia

Partners/Funders

Ajuntament de Terrassa, Antic Poble de Sant Pere, Alzheimer Catalunya, Salut Mental Catalunya, Prodis, Prou Barreres, Pyme Legal, Ubilibet, BrandChats, Caixa d’Enginyers, Baku, Ilimit, Glide, CodiTramuntana

Genesis

In 2018, after a long career in the field of residential care, Albert Puig Tobella promoted myCarenet while researching a high-impact alternative model that meets the needs of people with dependency and their caregiving environment in an empowered, effective, flexible and sustainable way. Thus, myCarenet aims to be a lever for transformation and social cohesion, promoting equal opportunities, autonomy, quality of life and person-directed care.

Level of implementation

Since the birth of myCarenet, the project has been maturing little by little thanks to the complicity and collaboration of many people and entities that have rocked it. At this stage, it is still in a phase of growth.

Further information

myCarenet

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Reconnect, a professional app to ensure the continuity of social insertion pathways

admin on 20 December 2021

Publications Bank of innovations

Reconnect, a professional app to ensure the continuity of social insertion pathways

Groupe SOS

Image from Reconnect webpage.

Work app for social professionals, which gives them all the information they need to support users: check their history, update their status, record meeting reports, schedule reminders for upcoming events, find documents and contacts useful, etc. It also allows you to inform team members of the situation of a person being cared for. And, in the event of a job replacement, the new professional can quickly get an overview of the ongoing procedures and the next steps to take in relation to each of the users.

In addition, it allows you to follow in real time the number of places available in services, accommodation and activities, and find the people who need them; and automatically analyze data statistics related to the people being cared for and assessing the impact of social intervention.

The ergonomics of the application have been specially worked with social professionals and third sector entities so that the management is very simple and allows the professionals to concentrate on accompanying the people being cared for. Co-design with third sector entities also allows you to provide solutions tailored to the specifics of the sector’s programs and services. And, in addition, the configuration of the system allows to satisfy the specific operational needs of each social entity.

Characteristics of innovation

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Location

France

Partners/Funders

Fondation de France, Fondation AFNIC

Genesis

Reconnect is a non-profit association created in 2015 by the French group SOS, whose mission is to facilitate the effectiveness of social inclusion pathways while making the work of social professionals easier. It aims to bring social action and digital technology closer together in order to boost the social and digital inclusion of vulnerable populations.

Reconnect was born from the realisation that social professionals have to dedicate a very significant part of their time to documentary and bureaucratic procedures, to the detriment of the task of supporting and accompanying the person. Initially, it created a digital safe system to facilitate the cloud storage of the documentation of the people assisted and the completion of administrative procedures. And in 2018, the links established with social professionals from hundreds of French organisations led Reconnect to develop the “solution pro”, in response to the lack of digital monitoring tools for organisations, and tools for the evaluation and production of objective statistics on their activities.

Level of implementation

Since 2015 Reconnect has enabled more than 30,000 people in France to improve their social situation. At the same time, it has 200,000 stored documents and more than 450 organisations and 3,000 social professionals using its services throughout the country. In 5 years, Reconnect aims to reach 100,000 beneficiaries.

Further information

Reconnect

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IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

admin on 15 November 2021

Publications Bank of innovations

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Intermedia

Image from the Intermedia website.

Digital platform for the selection of professional profiles, especially aimed at people with vulnerabilities, which differs from other portals in the fact that it is able to make an intelligent matching of skills between job offers and candidates, and does not discriminate based on learned patterns.

This is a paradigm shift since, instead of working like other recruitment platforms that only take into account the candidate’s training and work experience as reflected in a CV, IntermediaJOB also values the rest of the learning that the candidate has acquired throughout his life, both in the training and professional and personal fields. This makes the match between the applicant and the company much more reliable than with other portals.

This tool is only possible thanks to innovation, which is why it is awaiting the incorporation of machine learning, a technology that would improve the reliability of the skills match, as well as big data to take advantage of successful experiences, or the use of bots to make technology more accessible to people.

What has already been implemented are the algorithms used by IntermediaJOB. The platform excludes all those better-positioned candidates who have more knowledge than necessary in a workplace, as well as those that value people of one gender more than another, for the simple fact that they follow learned patterns.

Beyond being just a platform where job offers can be posted, it also allows students to find their university internships.

Characteristics of innovation

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Location

Catalonia and Balearic Islands

Partners/Funders

ideaRed, B-Value, Brots Consultoria, Heal

Genesis

IntermediaJOB was born out of the Intermedia Foundation, an association that caters to people who are in social and labour vulnerability, and was promoted by IReS Foundation, Surt Foundation and Suara Cooperative Foundation. The tool arises for the purpose of being a professional, quality, solidarity and responsible apparatus for personal development and improving people’s employment and employability, in other words, increasing the chances of finding work, especially among those who are in situations of greater vulnerability.

Level of implementation

At this stage, the IntermediaJOB portal already operates at full performance. In the 2019–2020 period, the platform has covered 82% of the offers of the more than 900 companies involved. In addition, it currently has over 12,000 active candidates.

Further information

IntermediaJob

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e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

admin on 16 September 2021

Publications Bank of innovations

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

e-NABLE

Image from Enable the future Instagram profile

Online community of 10,000 people worldwide who voluntarily use their 3D printers to create hand and arm prostheses for adults and children who need it.

Individuals and organizations who wish to collaborate with the cause access the web to find users from more than 100 countries who need a prosthetic and have posted photographs showing and explaining the required prosthetic. The voluntary, then, contacts this person, downloads all the necessary information from the website, and adapts the available designs, which are in open source and free of rights, to the specific need of the person who will benefit. Once the prosthesis is printed, the voluntary person disinterestedly forwards it to the final beneficiary, who often lives in another country or continent.

In this way, through domestic manufacturing technology, people with low resources who cannot access a prosthetic because of their high price and/or the need to adapt them to children’s growth can have a free and customised prosthetic.
As an online portal, each can connect with people demanding from all over the world, although also can easily find plaintiffs living nearby and deliver the prosthetic to them personally.

Characteristics of innovation

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Location

More than 100 countries

Partners/Funders

3D Universe, Howard and Abby Milstein Foundation, Dell i Comcast NBCUniversal Foundation.

Genesis

In 2011, Ivan Owen created a functional metal hand for a Steampunk style costume. After releasing a video about his hand on YouTube, he was contacted by South African carpenter Richard Van As, who had lost part of his fingers in a work accident. Owen and Van As set to work on prototype hand prosthetics and, after several models, Owen decided to incorporate 3D printing into the design process. This led to the creation of the first mechanical hand printed in 3D, a design that gained interest until the creation of the online community e-NABLE in January 2013.

Level of implementation

Since the creation of the first prosthetic hand printed in 3D for a single person, the e-NABLE project has grown to become an online network of thousands of volunteers in over 100 countries. In December 2018, the international community of e-NABLE had over 10,000 members.

Further information

e-NABLE

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DPR, a smart tool to facilitate the work of primary care social service professionals

admin on 15 September 2021

Publications Bank of innovations

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Characteristics of innovation

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Location

Barcelona

Partners/Funders

Barcelona City Council

Genesis

The creation of this tool arose in the Barcelona City Council with the aim of reducing the hours of primary care professionals for social services intended for management, and thus increasing the time devoted to social care. Through artificial intelligence, the machine read anonymized conversations and comments from the hundreds of social workers in Barcelona in previous years, and because many interviews are repetitive and problems resemble, through machine learning techniques it trained to classify situations, demands and possible responses, until it became able to suggest in each case the best response from what it had learned.

Level of implementation

Barcelona City Council first conducted a pilot test of the DPR system at social service centres in the neighborhoods of the Verneda, Sant Gervasi and Casc Antic. And in view of the good results achieved, the realization of the city’s other social services centers is peaceful. The goal is to streamline the first 50,000 interviews that municipal social services perform each year on the most diverse issues.

Currently, work is also being done on new versions of this tool that allow social professionals to write interview reports through voice and automatically become text, as well as using the DPR to help detect hidden problems, such as situations of male violence.

Further information

Ajuntament de Barcelona Àrea de drets socials

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WACS, automated and massive call service to vulnerable people

admin on 15 September 2021

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Characteristics of innovation

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Location

Hampshire, UK

Collaborators / Funders

—

Genesis

The Wellbeing Automated Call Service (WACS) was created in only seven days due to Hampshire’s local government’s urgency to attend to the more than 50,000 vulnerable people who were confined to their homes during the COVID-19 pandemic.

This automated call system allowed the needs of isolated people to be detected more quickly in their homes, as well as to provide answers and prevent possible complications that would have been impossible to detect with individualized calls from socio-sanitary personnel.

Level of implementation

With WACS, the Hampshire government was able to contact more than 2,500 people a day. This impact has been recognized with several awards: at the Fast Company’s World Changing Ideas Awards, WACS was selected as a finalist in the Health and Welfare category and an honorable mention in the “Pandemic Response” category. He was also selected as the winner of the Amazon 2021 Global Public Sector Partner Web Services Award for Amazon Connect’s most valuable deployment.

Further information

Bringing Ingenuity to Life

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Nagaya Tower, an intergenerational building to combat unwanted loneliness

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Helpper, people with support needs connect with people willing to help them

admin on 16 June 2021

Publications Bank of innovations

Helpper, people with support needs connect with people willing to help them

Helpper

Young helpper helping an elderly woman to do groceries. Retrieved from Helpper’s website.

Service that connects people who need some support for their daily life tasks (helppies), with people close to them, in the same neighbourhood or village, who are willing to help them (helppers).

Helppper is a model that seeks the comfort of both sides, because it allows helppers to specify what their availability is (schedule, types of service they can offer, if they offer it free or with remuneration, etc.); and the helppies to select the support to be received (what person, for which support needs, schedule, modality, price, etc.). Helpper offers three subscription modalities: Basic, Standard and Premium, to make it easier for each person to personify the level of assistance they want to receive.

People with disabilities, with chronic diseases, elderly people, parents and mothers who are very busy, and even carers who need help in caring for dependents, can access the service.

The types of assistance or possible tasks to offer/receive include: small home repairs; food aid; support with administrative processes; travel and transport support; company to mitigate unwanted loneliness; babysitting; etc.

The service is available in French and Dutch.

Characteristics of innovation

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Location

Belgium

Partners/Funders

Mutua Partena, Wheelchairity, mobilant, VZW, onafhankelijk leven, alin vzw, absoluut, Start It, OZ, My Assist, thuiszorg vleminckveld, hoplr, Neutraal Ziekenfonds Vlaanderen, Vlaams & Neutraal Ziekendfonds, Blijf Actief

Genesis

It was created in 2017 to connect people who need simple support for daily jobs, with people willing to help. Helpper provides a complementary service to the services of the Administrations or NGOs, and provides a relief at certain needs, either one time, frequently or permanently.

Level of implementation

Helpper is a service available in six provinces of Belgium. By 2020, their helppers had provided more than 350,000 hours of aid, and the platform received 100 new helppers each day. It currently has about 22,000 helppers (persons offering support) and 4,500 helppies (persons receiving support). Helpper has gained several international recognitions, including the “Startup of the Year 2020” awarded by The Big Squeeze.

Further information

Helpper

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Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.

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Outcomes Star, methodology for customizing and objectivising Social Services intervention

admin on 30 March 2021

Publications Bank of innovations

Outcomes Star, methodology for customizing and objectivising Social Services intervention

Triangle

Working one-to-one with Outcomes Star. Retrieved from Outcomesstar.org.uk

Methodology to evaluate and plan customarily the transformation processes of people served by the Social Services. It is designed to be an integral part of social intervention, not a secondary tool; to achieve the most custom-like relationship between the person concerned and the professional using one-to-one work; and to adapt to their specific needs. It is a comprehensive social intervention formula, which allows users of the Social Services to be involved in all parts of their process and to measure their progress with objective indicators.

There are different star models, so the basic methodology can be applied to different services and social situations, by means of different indicators for each case. There are between 5 and 10 outcome areas, which are shared in a star-shaped diagram, making it a visual resource and easy to understand. These areas can be both positive and negative, allowing a visual map of the person’s life to be displayed and advised from their strengths and weaknesses. Each outcome area has a numerical scale (from 1 to 10 or 1 to 5) that is used to evaluate the initial situation of the person through objective criteria that are specified according to the type of service.

Outcomes Star allows the evaluation of the starting point of the given person, and from there the creation of an action plan and objectives based on the different areas of the star. The star is completed regularly to measure the change being produced and to readapt the action in the necessary cases. The collected data can be used for a specific case or interpreted as aggregated data to allow the overall evaluation of the results of a project or service.

To use Outcomes Star, is mandatory to buy the license and take the initial training provided by the company Triangle, which helps to achieve maximum performance and an adaptation of the methodology for each specific organization or service to be used.

Characteristics of innovation

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Location

United Kingdom

Partners/Funders

Big Lottery Fund. Triangle Consulting Social Enterprise is also funded by the selling of licenses of Outcomes Star and its trainings.

Genesis

In 2003, the company Triangle developed a first prototype of Outcomes Star for the English charity St. Mungo, which is dedicated to homelessness. Originally it was used to measure only the results of interventions but, thanks to the collaboration with other organizations, they were able to develop the current tool, which can also be used as a working tool in the user’s life process. The first Outcomes Star, for homelessness, was published online in December 2006, and since then this tool has continued to develop and expand its fields of action.

Level of implementation

Outcomes Star has been developed for 15 different areas of social intervention, such as gender violence, drug abuse, refugees, homelessness, autism, etc. It is a methodological model that is used today in 12 different countries (Australia, Canada, Denmark, Finland, France, Hong Kong, Ireland, Italy, New Zealand, Spain, the Netherlands and the United States).

Further information

Outcomes Star

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Nagaya Tower, an intergenerational building to combat unwanted loneliness

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Protection People app (PPa), biometric recognition to assist undocumented vulnerable people

admin on 1 February 2021

Publications Bank of innovations

Protection People app (PPa), biometric recognition to assist undocumented vulnerable people

It Will Be

Worker of an NGO creating a profile in the App

App that uses biometric technology to reliably identify and record vulnerable people without papers, especially children, and at the same time share this information between various NGOs to coordinate and improve the care of the registered people. Protection People app (PPa) is primarily intended to register users of services that are outside the system or have no identification documents, are homeless, had to suffer humanitarian disasters or other difficult situations.

The information collected in the App has a high level of encryption to ensure its protection. In addition, PPa is easy to use and maintain and is multilingual (English, French, and Spanish). Another advantage is its accessibility from different mobile devices allows to register people on the street, on the open field and anywhere, and at the same time it makes the app available to NGOs of any size and capacity.

PPa uses multifactorial biometric recognition software (palmar, facial and fingerprint) to register users. Its reliability is very high because it does not read the palmar print but the vein pattern, which does not change with age. Once the person is identified, a profile can be created that briefly describes their situation, history, and needs.

Characteristics of innovation

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Location

India, Sierra Leone, Senegal

Partners/Funders

Neoris, Hogan Lovells, Fujitsu

Genesis

It Will Be was founded in 2009 by Arancha Martínez with the intention of bringing technological innovation closer to the social world. The PPa software began being implemented in 2017 to respond to the serious problem of the lack of documentation for many people in India, especially children. Since then, PPa has received numerous awards from different and prestigious organizations, including Unicef, Red Cross, Vodafone or BBVA.

Implementation level

PPa is currently used in some places in India, by NGOs such as Don Bosco India, in Sierra Leone, by Child Heroes, and in Senegal by CooperaONGD. This application has helped to make information management more efficient and automatic, as it was previously done manually with Excel. It not only allows for more complete and reliable information, but also facilitates cooperation between social entities using this same technology.

Further information

PPA Protection People App

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Nagaya Tower, an intergenerational building to combat unwanted loneliness

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Soliguide, a digital guide of services for homeless people

admin on 15 January 2021

Publications Bank of innovations

Soliguide, a digital guide of services for homeless people

Solinum

Digital kiosk to access the interactive map of services

Online platform and touchscreens present in different large French cities, which allow homeless people, refugees or people with other serious vulnerabilities to contact specialized services that can meet their basic needs. This platform can be used from different electronic devices such as mobile phones, tablets or computers, or also from digital kiosks installed in public spaces (touchscreens located in train stations, reception centres, etc.).

Soliguide is an initiative of the Solinum association, which answers questions such as: Where can I eat? Where can I maintain my personal hygiene? Where can I sleep safely? And not only this, but also reports on other services such as: support and advice on legal issues, advice on job search, language classes, etc.It is an easy way to find services grouped by category and geographical area, according to the needs of each person, and in different languages: French, English, Arabic and Spanish. The data is regularly updated by the team of the Solinum association and, through an App, social professionals can make themselves known on the Soliguide map.

Characteristics of innovation

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Location

Paris, Bordeaux, Nantes and Strasbourg (France)

Partners/Funders

Bordeaux Mécènes Solidaires, Bordeaux Métropole, île de France, Agence Régionale de Santé, Fondation eDF, Fondation de France, Fondation Caritas France.

Genesis

Soliguide emerged in 2018 from a proposal of the network of associations “Interlogement 93”. Together with this organization and other local actors, the Solinum association managed (in two months) to create a map with more than 300 services from all over the 93rd District of Paris, from which they have been expanding geographical areas of intervention. Solinum conducted several studies, which found, among other things, that 71% of the homeless in France currently have a mobile phone.

Implementation level

It is a platform that includes in its interactive map 24,668 services from 10,322 different places in 9 territories: the cities of Paris, Bordeaux, Nantes and Strasbourg, as well as the “departements” 77, 78, 92 and 93.

Further information

Solguide

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