Résorption-bidonvilles, the digital platform to accelerate slum upgrading and integration in France

Publications Bank of innovations

Résorption-bidonvilles, the digital platform to accelerate slum upgrading and integration in France

Résorption-bidonvilles, Dihal (Interministerial Delegation of Acommodation and Access to Housing)

Information, exchange and management platform promoted by the French government to effectively accelerate the improvement and integration of slums, known in French as bidonvilles. Through this tool, citizens can report on the situation in these neighbourhoods, administrations can follow the progress of the actions being carried out and associations can collaborate in improving the living conditions of their inhabitants. 


This online platform –which is simple, agile and adaptable to the needs of each user– was born out of the realisation that in recent decades, in France, slums have reappeared, where precarious people live in housing that does not meet hygiene and sanitation standards and where basic services (access to water, access to sanitary facilities, waste disposal, etc.) are largely absent. There are currently more than 300 slums in the French Metropolitan Area, where more than 16,000 people live. The social marginalisation of the population living there is alarming: lack of schooling, non-participation in the labour market, neglect and discrimination of all kinds, among others.

The platform aims to transform public action and create a collaborative dynamic, connecting various actors –public administrations involved, landowners, associations that intervene with the inhabitants– that can help to improve precarious neighbourhoods, both at the level of decision-making and implementation. Access to the platform is open, but requests are validated by local administrators. Moreover, actors who have access to the platform can only consult information and report on interventions concerning the territory in which they are registered. Only users registered at the national level –ministries, central administrations or national associative partners– can consult all the data.

However, it is a tool with a global approach that combines social integration, respect for public order and the prevention of resettlement. In this sense, the platform makes the situation of the inhabitants of the bidonvilles visible –although no personal data is ever shared– and strengthens the power of action of each actor on the ground. It also makes it possible to draw up action plans and interventions, facilitate coordination between actors and measure and promote the results of the actions carried out.

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Simulateur Aides Sociales, a tool that informs citizens of the social aids

Publications Bank of innovations

Simulateur Aides Sociales, a tool that informs citizens of the social aids

Beta.gouv.fr, CNIL, CAF, Assurance maladie, Agefiph, Pôle Emploi, Assurance retraite, Crous, Anah, Anil

A fast and efficient tool that informs the French population about the social assistance they are entitled to receive. Powered by several public and private actors and with an individualized online service, the simulator estimates to users the assistance benefits that are due to each of them.


The Simulateur Aides Sociale was born out of the realization that a large part of French citizens are unaware of the many social systems and benefits –both national and local– to which they are entitled and from which they can benefit. In France, billions of euros of social assistance do not find beneficiaries, either due to lack of awareness, demand or receipt, resulting in the loss of considerable income per household. The simulator, launched by the French government and in partnership with various associations and companies in the technology sector, aims to combat the high rate of non-appeals for social assistance by informing and guiding among the many existing aids.

It is a free tool that enhances the rights to social assistance of each person with a very simple and effective operation. With guaranteed anonymity and confidentiality of information, each user is asked to answer a few questions about family and professional life. Then, in a few minutes, the simulator classifies more than 1,000 social systems and lists the benefits available to each person according to their personal situation. Once the user is aware of the benefits, the relevant claims can be made and the financial aid can be received.

The benefits available in the simulator are grouped according to their function (health, housing, transport, professional integration, family, etc.) and are both national and departmental, depending on the place of residence entered by the user. However, it should be borne in mind that the result obtained from the simulation is indicative and does not guarantee that the user will end up receiving the aid, as only the organization empowered to grant it can decide whether the user is actually eligible.

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Predictive Telecare Service in Home Care

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I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

Able4Work, a digital tool to support the integration of vulnerable young people into the labour market

Publications Bank of innovations

Able4Work, a digital tool to support the integration of vulnerable young people into the labour market

Probens, SeaTeach, DanmarComputers, Knowl, Multitudei Gävle AB, Werkstatt-Berufskolleg

Able4Work is the digital tool that facilitates the process of finding a job for young people who are often in a situation of social vulnerability. It is designed for young people from disadvantaged backgrounds and aims to offer them support and accompaniment during the complex stages of their job search. In this way, it helps them to redirect their present and future socio-labour situation, facilitating interaction and contact with social workers.

It is an online platform and functional app, available and free to use for both mentors and interested users. It offers support in the process of searching for employment or educational programmes, adapting to the needs of vulnerable young people. Thus, it is mainly aimed at young people between 18 and 35 years old in a situation of social vulnerability -new immigrants, ethnic minorities, economic problems, etc.- and, consequently, at risk of social exclusion. The app also targets mentors and youth workers who implement the socio-occupational and educational insertion programmes digitally and partially remotely, offering support, advice and guidance to vulnerable young people.

Able4Work works in a way that allows young users to easily interact with the social workers and mentors assigned to them –including a chat– and social workers to better follow up and monitor tasks. In addition, the digital tool allows young people to constantly monitor the phases and progress of their pathway –with a calendar showing guidance actions and pending tasks– and to receive notifications about job and educational possibilities. In this way, it increases the autonomy of programme participants and promotes the value of self-responsibility among young people in the job search process.

Finally, the app has gamification elements that make it interactive and engaging, which motivates young people to meet the objectives of their pathways. As a result, the app Able4work reduces the high drop-out rates of Youth Guarantee programmes, improving their efficiency and success.

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I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

Gavius, a virtual assistant for the processing of social assistance applications

Publications Bank of innovations

Gavius, a virtual assistant for the processing of social assistance applications

Gavà City Council

Intelligent assistant that provides information to citizens about the social assistances available to them, and at the same time facilitates its processing in a convenient, fast and simple way. It is based on a user-friendly application, which allows digital identification through biometric recognition, and automates the process of applying for aid and subsequent collection.

The Gavius project aims to contribute to moving towards more proactive and innovative social services, adapting technologies to the needs of individuals and social professionals. The assistant is accessible both to potential beneficiaries who identify themselves in the application, as well as to social services and citizen care professionals, for whom it provides support when granting and processing social assistance.


Gavius is an example of joint work between companies, citizens, administration and research centers. Thanks to a model based on machine learning, the application is able to adapt to the casuistry of each person and simplify and streamline the bureaucratic processes of the social services of local administrations.

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From your eyes, AI technological tools for visually impaired people

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Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

Park4Dis, making it easier for people with reduced mobility to find a parking space

Publications Bank of innovations

Park4Dis, making it easier for people with reduced mobility to find a parking space

Park4Dis

Digital platform for the management and access to parking spaces reserved for people with reduced mobility.

It is a free webapp that offers users the location of parking spaces for people with reduced mobility. Once the space is located it directs to the place through GoogleMaps. It also informs about the specific rules of each municipality that apply to people with disabilities, and shows the restricted traffic zones of each municipality. The application also allows offline use by downloading maps.

Park4Dis has registered more than 39,000 parking spaces in Spain for people with reduced mobility, located in 230 different municipalities. To obtain information on existing spaces, it relies on the collaboration of local social entities and volunteers who help to map them. The service also works with public institutions, vIt is an approach aimed at changing the paradigm from smart cities to smart human cities.

Park4Dis was born from the difficulty that people with reduced mobility often have in finding the location of reserved parking spaces, in addition to the lack of knowledge of the regulations by many municipalities. That is why its transversality allows to gather all the information in a single App, promoting accessible and interurban mobility.

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I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

JUS-APP, portable technology solution for municipal social workers

Publications Bank of innovations

JUS-APP, portable technology solution for municipal social workers

Hamburg City Council

Mobile application for municipal social workers of the Hamburg City Council (Germany) that allows them to automatically perform administrative tasks and access data of the persons served while they are at the person’s home, fulfilling all legal requirements of the municipal administration, including forms and checklists.

The application is connected to the municipal system JUS-IT in real time, which has different functionalities to simplify daily administrative tasks and make your work more attractive. Among others, it includes the automated management of alimony and social benefits, saving time for social workers and making their work more efficient. In addition, it is connected to other specialized procedures, such as police reports, providing fast, networked, results-oriented management.

The application, based on Cúram Software, also allows capturing details of meetings, such as audio or video recording of user interviews or home visits, and automated pre-filling of forms.

Banc d’innovacions

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Virtual Metaverse to Improve Daily Skills of People with Intellectual Disabilities

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Energy Control, a drug analysis service to reduce risks

Energy Control is a drug analysis program that promotes responsible consumption
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From your eyes, AI technological tools for visually impaired people

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Reviu, a platform that promotes transparency in housing access

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I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

The Access Hub, a multi-institutional support center for homeless people

Publications Bank of innovations

The Access Hub, a multi-institutional support center for homeless people

Simon Community

An innovative multi-institutional counseling and support center for homeless people. It is a space designed to ensure that users feel that their well-being is a priority and to make it easier for them to obtain the accompaniment and support they need.

The key to the center is the participation of more than 20 organizations, all of which offer their services under one roof. This removes many bureaucratic barriers that often hinder access to critical services. In addition, the organizations’ partners are in contact and work more efficiently, offering solutions with multiple viewpoints, even in the most difficult circumstances. Users can access more than 40 supports provided by a wide range of experts, from financial and legal support, to digital, health or wellness advice.

Just walking into the building, the user meets a person instead of a reception desk. The goal is to offer a space of connection and tranquility, giving a welcoming and comfortable feeling to ensure a safe and comfortable place. To achieve this feeling, the space has high quality furniture and finishes. Colors are chosen in a way that is not over the top, but with originality and awareness.

The center hopes to break the mold of the usual service delivery by offering a space that is easily accessible, modern and adapted to the needs of the users.

Banc d’innovacions

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Reviu, a platform that promotes transparency in housing access

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I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

Cozy Cloud, accessible technology for digitally illiterate people

Publications Bank of innovations

Cozy Cloud, accessible technology for digitally illiterate people

CEMEA

Personal data platform for digitally illiterate people, especially the elderly and people from low-income households. It aims to solve their digital exclusion through a digital channel that is close and very easy to use.

It offers users an intelligent and decentralised data storage system, which allows secure control of one’s own data. Cozy brings together several services (storage applications, bank aggregator, password, contact and photo manager) and data, simplifying use with simple and easy-to-use functions: direct links to share a folder or document, password management with automatic generation of strong passwords, automatic online data retrieval with a simple click, alerts and help to monitor the budget, etc.

The user has a USB key with which he can open his Cozy digital home from any computer. The content of this key is systematically synchronised to the user’s digital home. The USB key physically symbolises the possession of their data (and also, for certain groups, the security of not running the risk of losing a photo, a letter, a diploma… the only witnesses of their history), although it will of course be kept in a cloud. The password is really just the simplified access key to your personal space, inaccessible without a password. The browser – Firefox – is installed and configured to the key and therefore the user does not leave any personal data (cookie, browsing history, etc.) on the computer where he/she enters the key to access his/her personal space.

It includes Cozy Cloud, a data storage service in the cloud that preserves privacy and allows automatic import of your own documents, such as invoices, online purchases or bank details (Cozy Collect), access to documentation from any synchronised device (Cozy Drive) and a backup copy of photographs available when you need them (Cozy Photos).

Banc d’innovacions

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Energy Control is a drug analysis program that promotes responsible consumption
BetiON

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From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

Reconnect, a professional app to ensure the continuity of social insertion pathways

Publications Bank of innovations

Reconnect, a professional app to ensure the continuity of social insertion pathways

Groupe SOS

Image from Reconnect webpage.

Work app for social professionals, which gives them all the information they need to support users: check their history, update their status, record meeting reports, schedule reminders for upcoming events, find documents and contacts useful, etc. It also allows you to inform team members of the situation of a person being cared for. And, in the event of a job replacement, the new professional can quickly get an overview of the ongoing procedures and the next steps to take in relation to each of the users.

In addition, it allows you to follow in real time the number of places available in services, accommodation and activities, and find the people who need them; and automatically analyze data statistics related to the people being cared for and assessing the impact of social intervention.

The ergonomics of the application have been specially worked with social professionals and third sector entities so that the management is very simple and allows the professionals to concentrate on accompanying the people being cared for. Co-design with third sector entities also allows you to provide solutions tailored to the specifics of the sector’s programs and services. And, in addition, the configuration of the system allows to satisfy the specific operational needs of each social entity.

Reconnect

Banc d’innovacions

Metaverso Plena Inclusión Aragón

Virtual Metaverse to Improve Daily Skills of People with Intellectual Disabilities

Plena Inclusión Aragón and Cooperativa Kairós’ metaverse is an avatar that enables learning daily skills to enhance the autonomy of people with intellectual disabilities
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Energy Control, a drug analysis service to reduce risks

Energy Control is a drug analysis program that promotes responsible consumption
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From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Publications Bank of innovations

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Intermedia

Image from the Intermedia website.

Digital platform for the selection of professional profiles, especially aimed at people with vulnerabilities, which differs from other portals in the fact that it is able to make an intelligent matching of skills between job offers and candidates, and does not discriminate based on learned patterns.

This is a paradigm shift since, instead of working like other recruitment platforms that only take into account the candidate’s training and work experience as reflected in a CV, IntermediaJOB also values the rest of the learning that the candidate has acquired throughout his life, both in the training and professional and personal fields. This makes the match between the applicant and the company much more reliable than with other portals.

This tool is only possible thanks to innovation, which is why it is awaiting the incorporation of machine learning, a technology that would improve the reliability of the skills match, as well as big data to take advantage of successful experiences, or the use of bots to make technology more accessible to people.

What has already been implemented are the algorithms used by IntermediaJOB. The platform excludes all those better-positioned candidates who have more knowledge than necessary in a workplace, as well as those that value people of one gender more than another, for the simple fact that they follow learned patterns.

Beyond being just a platform where job offers can be posted, it also allows students to find their university internships.

IntermediaJob

Banc d’innovacions

Metaverso Plena Inclusión Aragón

Virtual Metaverse to Improve Daily Skills of People with Intellectual Disabilities

Plena Inclusión Aragón and Cooperativa Kairós’ metaverse is an avatar that enables learning daily skills to enhance the autonomy of people with intellectual disabilities
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Energy Control, a drug analysis service to reduce risks

Energy Control is a drug analysis program that promotes responsible consumption
BetiON

Predictive Telecare Service in Home Care

The Adinberri Foundation has launched a telecare service that enables anticipation and action through a personalized intervention plan based on the 4P model: prediction, prevention, personalization, and participation.
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From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.
Reviu

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.
I·ROC

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services