The Opportunity Atlas, Big Data analysis to optimize the social support system

Publications Bank of innovations

The Opportunity Atlas, Big Data analysis to optimize the social support system

Seattle Housing Authority

Foto: Seattle Housing Authority

A tool for the analysis of anonymized census data in order to optimize the system of public subsidies to the vulnerable population based on the detailed knowledge of the characteristics and social differences between disadvantaged neighborhoods.

The tool has allowed detecting in several US big cities that nearby neighborhoods with very low incomes offer many different opportunities to leave poverty to the children who live there. Seattle Housing Authority has pioneered the analysis of the “Opportunity Atlas” data and concluded that, unlike other American cities, the differences between neighborhoods that offer high social mobility and those that do not, are invisible to the naked eye and only by means of this data analysis it is possible to identify them.

Among other results, the city of Seattle has discovered that most of the subsidies were allocated to neighborhoods with low social mobility and this has led to a rethinking of the social assistance system to promote the residence of vulnerable families in the neighborhoods with a higher social mobility rate.

Seattle Housing Authority

Les meves ajudes, an on-line tool to facilitate access to social assistance

Publications Bank of innovations

Les meves ajudes, an on-line tool to facilitate access to social assistance

Barcelona’s City Council

Foto: Ajuntament de Barcelona

A simulator called “Les meves ajudes”, allows on line consultation of the social aids a person is entitled to regardless of the Administration that manages them.

The simulator works anonymously and, based on the input, indicates which social aids may be requested, estimates the amount, and links to the procedures to be followed to request them.

Les meves ajudes

Buurtzorg, autonomous teams of community healthcare

Publications Bank of innovations

Buurtzorg, autonomous teams of community healthcare

Buurtzorg

Foto: Buurtzorg

Home care organization that works through teams that have professional freedom and are responsible for their own operation. Each team is made up of 12 people and works in a neighborhood taking care of people who need support and managing the team’s work. Each new team looks for their own office in the neighborhood, dedicates time to introduce themselves to the local community and to get to know the GPs, therapists and other social and health professionals. The team decides how to organize the work, share responsibilities and make decisions.

As a KMPG study states: “Essentially, the program allows nurses (rather than nursing assistants or caregivers) to provide all the care the patient needs. And while this has meant higher costs per hour, the total number of hours has been lower. In fact, by changing the care model, Buurtzorg achieved a 50 percent reduction in hours of care, improved the quality of care and increased employee job satisfaction. ”

An Ernst and Young study estimated that the new system allowed a 40% savings on home care in the Netherlands.

Buurtzorg

Self Sufficiency Matrix, matrix for evaluation independent-living capability

Publications Bank of innovations

Self Sufficiency Matrix, matrix for evaluation independent-living capability

Amsterdam Town Hall

Computer application that allows measuring a person’s ability to be self-sufficient, that is, to carry out daily activities independently

Until now, the assessment of an individual’s self-sufficiency was subjective, as it depended on the evaluator’s opinion. The Self Sufficiency Matrix (SSM) is based on eleven parameters that affect the effectiveness, productivity, and quality of life of the person. Income, housing, social network, and mental health are some examples. The tool allows the evaluator to obtain a relatively simple and comprehensive view of a complex concept.

The SSM captures “a snapshot” of a person’s specific moment. For this reason, generally, information older than 30 days is discarded. Additionally, the person’s background or future predictions about their state are not included. The program is divided into five levels of self-sufficiency, from less to more.

MyGov Social, personalised recommendations for social services users

Publications Bank of innovations

MyGov Social, personalised recommendations for social services users

AOC and County Council of Vallès Oriental

Administració Oberta de Catalunya (AOC) and the County Council of Vallès Oriental, with the support of Bismart, has developed the MyGov Social programme on social services to offer personalised and proactive recommendations to citizens with social needs based on the Big Data analysis of personal data and the behaviour of anonymous users with the same sociodemographic profile.

HIGEA Community, smart management of social and health organisations

Publications Bank of innovations

HIGEA Community, smart management of social and health organisations

AREP, Fundació Joia, FETB, Open TIC

Foto: Unsplash

Comprehensive cloud solution designed for the intelligent management of organizations with health, social and labor insertion intervention, which integrates the management of these three areas and exponentially improves the quality of care for the user through the SITT system (Sustainable, Integral and Transversal Technology).

While the current offer of software aimed at health and social management focuses on serving large corporations, this application is adapted to the management model of social, health and labor insertion organizations in the Third Sector through an econòmic investment sustainable.

The program has from the beginning the level of interoperability required by the Catalan Health Service (HC3) and the maximum security of the data. Sustainability comes from cloud data and secure access from anywhere (services, housing, etc.).

Community Higea

Intersocial, common vocabulary system in the social sphere

Publications Bank of innovations

Intersocial, common vocabulary system in the social sphere

Fundació TIC Salut Social

Project that allows defining the common vocabulary to be used for interoperating information in the field of social care

Intersocial aims to integrate data from different management systems in the field of social care in Catalonia through the standardization of the vocabulary used in this sector.

During the research process, an investigation was conducted to determine if there existed a consolidated international vocabulary in the field. Given the absence of a common standard terminology, SNOMED CT was selected as the reference system for representing and exchanging issues and responses within the social sphere.

Nextcare, integrated care for chronic patients

Publications Bank of innovations

Nextcare, integrated care for chronic patients

Biocat

Foto: Nextcare

This project is linked to the Ris3Cat social and healthcare community that promotes the integration of social and health services for chronic patients in Catalonia through individualised assessments of health risk, welfare and pre-surgery prehabilitation programs, smart and adaptable case management, early diagnosis of diseases and conditions and the promotion of digital solutions.

The relational-linking model, an innovative model of social action

Publications Bank of innovations

The relational-linking model, an innovative model of social action

Castell-Platja d’Aro Town Council

Foto: Ajuntament de Castell-Platja d’Aro

For several years the Castell-Platja d’Aro Town Council has applied a model, the so called relational-linking model, in its all social education programs. The model, the theoretical basis of it have been defined in recent decades, fosters a relationship between educator and student, between professional and user, and between professionals, which favors proximity and creation of links, and increases the confidence capital created by the fact of “being” rather than “doing” with the person who requests services from the municipality. The model focuses the professionals’ attention on the person and on his/her trajectory of inclusion and prioritizes the creation of l networks among professionals.

The model has been recently validated though a research project called Human Value whose results, published in March 2018, demonstrated that the model helps to improve people’s quality of life and also serves as a basis to consolidate all supporting services offered by the organization to the citizens.