DigiContact, remote and immediate social care service available 24h

admin on 13 April 2021

DigiContact worker attending a client. Retrieved from the DigiContact website

Remote and immediate 24h care service for people with long-term care needs: disabled people, elderly people with dependency, people with mental health problems or addictions, etc. The service allows extra respite and support to these people’s non-professional carers, avoiding their saturation, and also offers them support if needed. Users can enrol in the service either individually or through social entities. The service adapts to the needs of each user (for example, calling to remind him of a medication, wake him up in the morning, etc.) according to what is established at the time of contracting the service; and, depending on the needs of the person, DigiContact complements online care with presence visits.

DigiContact works through an app that is very easy to use: only by pressing a button it does the call (with image) to be able to receive remote support and attention. The camera is located in the middle of the screen, making it easier to have a sense of proximity and making it possible for professionals to read the verbal and nonverbal signals of the user.

Professionals working in DigiContact (psychologists, nurses, social workers…) have a specialized training to meet all kinds of needs users can have online.

The DigiContact service has proved especially useful during the lockdown times of the Covid-19 pandemic. It is currently a service only available in Dutch.

Characteristics of innovation

Addictions, Aging, Bank of innovations, Cross-cutting intervention, Disability, Independent living, Integrated care, Lab, Mental health, New service, New technological tool, Personalization of the service, Prediction and prevention, Proximity care

Location

Netherlands

Partners/Funders

The service is funded by the sale of different types of service “packages”, which change according to the needs of each person. Users can pay for it by means of the financial support they receive under the Dutch laws on long-term care.

Genesis

The DigiContact service was created in 2014 by the Philadelphia Care Foundation, a Dutch organization providing care services. The aim was being able to provide immediate support to people who need it and to be available 24 hours a day.

Level of implementation

Currently, DigiContact has more than 3,000 clients and serves 9 Dutch social entities who care for all types of long-term care users. With Covid-19 they recorded a large increase in the number of users and weekly interactions with service users, going from 3 to 6 weekly interactions with each person.

Further information

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Personal budgets, a new model that facilitates the autonomy and decision-making capacity of people with disabilities

admin on 2 March 2021

User creating his Personal Budget with the help of an adviser

A system targeted at disabled people who need long-term care and support, which enables the individual to decide which services he or she wants to receive and how he or she wants to receive them. This is thanks to a Personal Budget that is allocated to him and that the person himself can decide how to spend it.

First, the person, who needs to be over 17 years old, makes a personal budget request, making an application to indicate what activities he wants to do, what support he has currently, whether these are sufficient or not to meet his needs, what are his strengths and weaknesses, etc. Once the request is made, a multidisciplinary team issues a report in which they objectively assess the needs of the person and the Personal Budget that would fit him best.

Once the Personal Budget is granted to the person, they will be able to decide freely, firstly, whether to receive it in the form of coupons or bank transfer. Secondly, what type of services they want to invest in: direct home care, participation in therapies, obtaining an individual supervisor for one day trips, hiring a transport company to manage their mobility, etc.

In this way, the Flemish system of Personal Budgets allows for long-term care which provides greater autonomy for disabled people in deciding how to meet their own needs on the basis of the range of services available.