Vila Veïna, a new public community care system

Toni Codina on 3 May 2022

A new public care system in the city of Barcelona that aims to achieve a model of social and health care that is smaller and closer to the users.

To achieve this, it structures the service in a set of “Super Islands” of care, which encompass a group of houses and neighborhoods of between 10,000 and 30,000 inhabitants, with a reference point located in an open community space (for example, a library) to manage the needs of service users in an integrated manner. Thanks to this new innovative service model, professionals enjoy greater autonomy in the organization and management of their work, since they know the users more closely and are able to deal more directly and satisfactorily with all of them.

Each Vila Veïna has the essential services and benefits related to care in a centralized manner, in order to be able to deal with them closely. It also has emotional support groups and a resource bank for the care of children and the elderly, which provides material such as crutches, cradles, wheelchairs and other items necessary for the care of children and the elderly. It also offers legal and employment advice for caregivers and families in need, as well as talks and outdoor activities. The aim is to provide caregivers with access to information about existing services, as well as to create communities of care and proximity.

Each Vila Veïna has a professional who dedicates his or her working day to promoting networking, programming activities and attending to citizens in relation to care. The new profile of this professional is essential in innovation and requires a set of skills for community activation, as well as knowledge of municipal administrative systems and other administrations.

The project is aimed at the entire population living in the territory, because it is based on the idea that ‘we all take care of each other’, and the goal is to achieve a more caring community with all the people who are part of it.

In short, it is an innovative model that humanizes services and contemplates the participation of people, both caregivers and those receiving care, who are part of a community network and co-responsible for the collective welfare.

By 2022 there will be 12 Vila Veïna spaces in the city of Barcelona, and the goal is to have 115 throughout the city in the future.

Characteristics of innovation

Lab, Aging, Bank of innovations, Disability, Families and upbringing, Fully inclusive cities, Integrated care, Link with the community, New model of intervention, New service, Personalization of the service, Proximity care, Right of choice of the user, Self-management and participation, User empowerment

Localization

Barcelona

Partners / Funders

Barcelona City Council

Genesis

The project began in May 2021, promoted by the Social Rights area of the Barcelona City Council, with the aim of addressing care in small territorial units. During the Covid-19 pandemic, citizens became more aware of the importance of care and of the invisible work done by thousands of people, mostly women, mainly for children and the elderly, since these are the two age groups in which care is particularly relevant. The project was intended to reinforce the strategy initiated by the City Council in 2020 to move the Home Care Service (SAD) to the neighborhoods, with the aim of offering more proximity and more personalized help.

This new model aims to establish small professional teams in residential areas, thus avoiding the costs derived from travel, reference teams or communications, and favoring the creation of a community of proximity care.

Level of implementation

There are currently four VilaVeïna spaces in the city of Barcelona: El Congrés i els Indians, La Marina, Provençals del Poblenou and Vilapicina and Torre Llobeta. The forecast is that they will be established in all districts of the city (16 territorial units) progressively until 2023. The second phase of this project will begin in 2022 and 12 more Vila Veïna spaces are planned to be created to provide this service to 320,000 citizens.

The project is supported by the Universitat Autònoma de Barcelona for the evaluation, which will include an impact assessment.

More information

Propose your innovation

See our selection of innovations

Banc d’innovacions

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS is an accompaniment program to young people who live in families with situations of drug addiction

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

Social Hotel for drug addicts in a homeless situation

admin on 19 April 2022

Hotel Social per a persones drogodependents en situació de sensellarisme

Daniela and Paola, two residents of the Social Hotel

A low-demand temporary residential center for drug addicts who spend the night on the street. It is a pioneering and unique residential resource in Spain, which offers accommodation and coverage of basic needs, as well as a space for professional accompaniment to enable supervised substance use.

It is estimated that 30% of homeless people in the city of Barcelona are drug addicts, a fact that prevents them from accessing the network of shelters and municipal housing for the homeless. In addition, living on the street implies a state of enormous uncertainty and precariousness that hinders any voluntary process of abandoning substance use. Therefore, these people find themselves inside a wheel from which it is very difficult to get out. That is why the ABD Social Hotel does not require abstinence from addictions to enter the center, but offers individualized monitoring of each drug-dependent person without imposing any commitment or specific starting point.

The Social Hotel, which at the beginning of 2022 ABD has been moved to a hotel located in the Horta-Guinardó neighborhood of Barcelona that had been closed due to the drop in tourism caused by Covid-19, has a capacity for 50 people and has single rooms, a dining room and multipurpose rooms, among which there is a room open for those residents who need to consume. In the room there are nurses, psychologists and sometimes a doctor, as well as the necessary material to do so with maximum hygienic guarantees. It is, therefore, an environment in which professionals and users establish relationships of trust that facilitate recovery and personalized follow-up.

Another of the innovative aspects of this new Social Hotel in comparison with other resources is that the shelter works with a gender perspective, since 50% of the places are reserved for women and it has non-mixed spaces and groups to work on gender violence. It also has spaces for people with reduced mobility and places for victims of gender violence.

In short, it is a project that works for the social inclusion of people who are doubly socially excluded: homeless and drug addicts.

The Social Hotel opened during the pandemic, in 2020, in a provisional facility, and since 2022 it has a permanent building in a former hotel. After a year and a half in operation and with 200 residents already having passed through, the professionals of the Social Hotel have been able to note a substantial improvement in the emotional state and health of the residents, some of whom have made a satisfactory transition to other, more autonomous accommodations.