Personalization of the service - Fundació iSocial. Innovació en l'acció social

The Opportunity Atlas, Big Data analysis to optimize the social support system

admin on 4 July 2019

Foto: Seattle Housing Authority

A tool for the analysis of anonymized census data in order to optimize the system of public subsidies to the vulnerable population based on the detailed knowledge of the characteristics and social differences between disadvantaged neighborhoods.

The tool has allowed detecting in several US big cities that nearby neighborhoods with very low incomes offer many different opportunities to leave poverty to the children who live there. Seattle Housing Authority has pioneered the analysis of the “Opportunity Atlas” data and concluded that, unlike other American cities, the differences between neighborhoods that offer high social mobility and those that do not, are invisible to the naked eye and only by means of this data analysis it is possible to identify them.

Among other results, the city of Seattle has discovered that most of the subsidies were allocated to neighborhoods with low social mobility and this has led to a rethinking of the social assistance system to promote the residence of vulnerable families in the neighborhoods with a higher social mobility rate.

Characteristics of innovation

Bank of innovations, Cross-cutting intervention, Information and planning, Lab, New technological tool, Personalization of the service, Poverty and exclusion, Prediction and prevention

Location

Seattle, WA (USA)

Partners / Funders

Harvard University, Brown University, US Census Bureau

Genesis

TBased on the analysis of anonymized census data of 20-million American citizens who are currently 35 years old, the Census Bureau and researchers from Harvard and Brown universities have published the Opportunity Atlas, an interactive tool which allows correlating the current income, criminal records and other parameters of these people with the income and the origin of their parents.

Implementation level

A large number of US local and regional organizations have begun to use the Opportunity Atlas data to analyze the differences between territories and neighborhoods and from this information to try to optimize the use of public resources.

Further information

Seattle Housing Authority

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Les meves ajudes, an on-line tool to facilitate access to social assistance

admin on 1 July 2019

Foto: Ajuntament de Barcelona

A simulator called “Les meves ajudes”, allows on line consultation of the social aids a person is entitled to regardless of the Administration that manages them.

The simulator works anonymously and, based on the input, indicates which social aids may be requested, estimates the amount, and links to the procedures to be followed to request them.

Characteristics of innovation

Bank of innovations, Cross-cutting intervention, Fully inclusive cities, Information and planning, Lab, New service, New technological tool, Personalization of the service, Process simplification, Self-management and participation, Speed up response times

Location

Barcelona

Partners / Funders

—

Genesis

The website has been conceived as a tool for empowering citizens to reduce the problem of lack of access to existing public services. In addition to facilitating access and increasing transparency around public benefits, it also aims to destigmatize the demand, since anyone can anonymously consult the new tool from home.

Implementation level

The simulator, which is in its initial phase, contains information on nine types of social aids, a number that will increase with the addition of new ones, either from the City of Barcelona or the Generalitat of Catalunya and the State.

Further information

Les meves ajudes

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Buurtzorg, autonomous teams of community healthcare

admin on 14 March 2019

Foto: Buurtzorg

Home care organization that works through teams that have professional freedom and are responsible for their own operation. Each team is made up of 12 people and works in a neighborhood taking care of people who need support and managing the team’s work. Each new team looks for their own office in the neighborhood, dedicates time to introduce themselves to the local community and to get to know the GPs, therapists and other social and health professionals. The team decides how to organize the work, share responsibilities and make decisions.

As a KMPG study states: “Essentially, the program allows nurses (rather than nursing assistants or caregivers) to provide all the care the patient needs. And while this has meant higher costs per hour, the total number of hours has been lower. In fact, by changing the care model, Buurtzorg achieved a 50 percent reduction in hours of care, improved the quality of care and increased employee job satisfaction. ”

An Ernst and Young study estimated that the new system allowed a 40% savings on home care in the Netherlands.

Characteristics of innovation

Aging, Bank of innovations, Cross-cutting intervention, Innovative organization, Integrated care, Lab, Link with the community, New model of intervention, Personalization of the service, Proximity care

Location

Netherlands

Partners / Funders

—

Genesis

Buurtzorg was founded in 2006 by Jos de Blok a community nurse in the Netherlands when he and some friends decided to set up their own group of community nurses. At the time the Netherlands health system was undergoing a shift towards centralization and commoditization of health care. He cites an example of a patient with dementia being visited by 30 different nurses and another patient who actually counted the number of different nurses and care-givers that visited him in one year – 150.

Implementation level

Buurtzorg scaled very quickly across the Netherlands from 1 to 850 teams, in just 10 years. During this time Buurtzorg grew in other areas of care such as mental health, children and families and also supported other Dutch international care organizations to take on the Buurtzorg model of care. Nowadays this non-profit company has expanded to 24 European and Asian countries.

Further information

Buurtzorg

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Therapeutic gardens for dementia or Alzheimer patients

admin on 22 February 2019

Foto: Mati 1909

In January 2016, the Fontenuovo residence opened a unit for Alzheimer’s patients that includes an innovative therapeutic garden designed by a multidisciplinary team that emphasizes the social value of the garden.

The design meets the requirements defined in the most recent scientific studies aimed at improving the health, behavior and quality of life of patients. Thus space is planned naturally, with inputs, outputs, paths, work and rest areas and well-defined points of reference that allow easy orientation and reduce the feeling of insecurity. The garden has five sensorial areas that contain more than thirty plant species and that allow the stimulation of the senses of the patients.

Other Italian institutions and companies are working on the design of these types of gardens. Recently, two companies, Mati 1909 and Generali Arredamenti, presented in Pistoia a garden prototype for patients with Alzheimer’s disease, also with the aforementioned general characteristics.

Characteristics of innovation

Aging, Bank of innovations, Fully inclusive cities, Integrated care, Lab, Mental health, New model of intervention, New service, Personalization of the service, Prediction and prevention

Location

Perugia i Pistoia (Itàlia)

Partners / Funders

—

Genesis

For several decades, numerous scientific studies have shown how the design of outdoor spaces is an essential element in the treatment of Alzheimer’s patients. In 2012, the Umbria region launched a therapeutic park framework project in which the Fontenuovo residential garden is an example, while the Pistoia prototype is a sign of the growing interest in this type of facilities around Italy.

Implementation level

In the last years many therapeutic gardens have been created for Alzheimer’s patients in several countries. Apart from Italy, other countries such as the United Kingdom, Australia and the United States have been pioneers in therapeutic gardens, and the respective medical societies have issued guidelines so that the design is optimally adapted to the needs of the patients.

Further information

Fontenuovo

MATI 1909

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La Mosqueta, web page with multimedia activities for children with disabilities

admin on 13 February 2019

Foto: La Mosqueta

Learning web page for children 0-4 years with motor, sensory, cognitive and emotional disabilities or with serious behavioral, social or cultural disorders. The web page offers a broad catalog of multimedia activities aimed at developing the motor skills, cognitive and communicative skills of children. Children can access four types of learning activities: cause-effect, basic skills, stories and painting.

The differentiating feature of the web page is the form of access to the activities which allows that people with serious motor or relationship problems are able use all of them.

Children access the computer by Scanning, a simplified form of access to the computer or tablet using two unique buttons, one that is used to do the search and the other to perform the action. These buttons can be the two mouse clicks, the space and enter keys on the keyboard, or switches that emulate them.

Characteristics of innovation

Bank of innovations, Childhood, Disability, Fully inclusive cities, Lab, New service, New technological tool, Personalization of the service, Self-management and participation

Location

El Maresme (Catalonia)

Partners / Funders

Amida, El Casal Digital, TecnoCampus Mataró-Maresme

Genesis

In 1999 it is published as a CD. Subsequently, as of 2008, it becomes a web page. And the year 2017 is renewed, expanded and updated, with the implementation of all the activities in a new format and other improvements such as the possibility of using the space and enter keys when reproducing the activities per directed circle.

Implementation level

In 2017, the Maresme Foundation assisted in the diagnostic and early care service of 1,687 children. La Mosqueta web page is one of the resources recommended by this service.

Further information

La Mosqueta

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Vincles BCN, service to strengthen social ties of the lonesome elderly

admin on 21 December 2018

Foto: Ajuntament de Barcelona

In Barcelona, more than 300.000 people aged 65 or older live alone, of which 100.000 are over 80. Vincles BCN is a social innovation project that wants to strengthen the social relationships of older people who feel lonely and improve their well-being through new technologies.

The project has the following main objectives:

Reduce the feeling of loneliness of the elderly,
Maintain and strengthen existing social relationships,
Expand the social relationships of people and create new spaces for the relationship,
Use of IT (Information Technologies) as a communication tool to relate to their environment their environment.

The service uses an app installed on a tablet as a communication tool, which will serve to put people in contact and strengthen their relationships, while creating new ones. Online communication is promoted through the app, while face-to-face meetings are organized. The app allows the user to communicate with his/her family and friends, and with the people who form app-specific user groups.

Characteristics of innovation

Aging, Bank of innovations, Independent living, Lab, Link with the community, New service, New technological tool, Personalization of the service, Prediction and prevention, Right of choice of the user, Self-management and participation, User empowerment

Location

Barcelona

Partners / Funders

Bloomberg Philanthropies

Genesis

The project participated in the Mayors Challenge 2014 (the challenge of the mayors) of Bloomberg Philanthropies, along with 155 more cities, of which 16 were finalists and 5 won. This Barcelona project received the first prize, worth 5 million euros. After a first pilot phase, the project has spread throughout the city as a new service of the Area of Social Rights of the City Council of Barcelona.

Implementation level

The project began in January 2017 in five districts of Barcelona. Since March 2018 the service has been deployed throughout the city of Barcelona and any citizen can already request the service. In May 2018 the service had 600 users active and wanted to reach 1000 users by the end of the same year.

Further information

Vincles BCN

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ELDCARE, prevention of loneliness and the social and health risks associated with aging

admin on 12 November 2018

ELDCARE

ELDCARE

Personalized reminder tool for people living alone who need support to improve their independence

Eldcare is a personalized reminder tool equipped with a screen and a speaker, developed for people living alone in their homes and need support to improve their autonomy. It is a smart device developed and enhanced by ABD, an innovative technological tool to prevent unwanted loneliness and the social and health risks associated with aging.

The device offers personalized daily reminders in audiovisual format, with the aim of improving safety, preventing accidents at home, reducing the feeling of loneliness in the elderly and improving digital literacy. Without Wi-Fi, Eldcare launches short videos recorded by professionals and / or people close to the user, such as: “remember you have an appointment with your doctor today at 10 a.m.” or “remember to turn off heating before going to bed ”or“ remember to drink water and use the walker’s help at home ”, or the steps to follow to use your smartphone and make a video call.

This tool is not invasive or intrusive with the privacy of people and is very intuitive to use, respecting the preferences and needs of older people, because they always agree with them the type of message and the time when videos are playing. Also, it doesn’t play a random robot voice, but the image and voice of someone they know and trust.

Therefore, it is a person-centered care solution, based and developed on the verbal needs of the person, following the path to e-health and integrating new avenues of collaboration between social and health services. , preventing risky situations that could have a major social and economic impact in the field of health and social services.

Due to the pandemic of COVID-19, in which the digital divide has become even more visible, the use of Eldcare has been rethought, bringing it to the homes of people with a very low level of digital literacy in order to accompany them in the learning process about using their smartphone from a distance.

Characteristics of innovation

Bank of innovations, Aging, Lab, Link with the community, New technological tool, Personalization of the service, Pilot project, Prediction and prevention, Proximity care

Location

Spain

Collaborators

Several municipalities

Genesis

It was born years ago as a pilot project for users of the Home Care Service.

Level of implementation

In the improvement phase. It has been installed in more than 100 homes. It has contributed to improving the level of digital literacy of more than 60 people throughout Spain.

Further information

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La Casa de Carlota, a design studio that promotes diversity and inclusion

admin on 19 July 2018

La Casa de Carlota

La Casa de Carlota

Design studio that promotes the employment inclusion of people with Down syndrome and autism, and young people

Unlike other initiatives, La Casa de Carlota it is not an occupational center or an aid service, but an art company that seeks to incorporate diverse profiles in order to explore creativity without limitations. In the different projects, professional designers, students from design schools, illustrators, and creatives participate, as well as people with diverse abilities. The members define themselves as “creative activists”.

Characteristics of innovation

Bank of innovations, Disability, Fully inclusive cities, Innovative organization, Lab, Link with the community, New model of intervention, Personalization of the service, User empowerment

Location

Barcelona, Medellín, Sevilla and Lima

Partners / Funders

—

Genesis

The studio was founded in 2013 in Barcelona by José María Batalla, along with other partners from the advertising and social sectors. The name originates from the daughter of one of the founders, who has Down syndrome.

Implementation level

La Casa de Carlota is the first Spanish company to obtain the B Corp certification, which accredits that an entity complies with high standards of social and environmental performance, transparency, and accountability. Additionally, the project has received numerous recognitions for its innovative character such as the LAUS Gold Award, the European Design Award, and the City of Barcelona Award. Moreover, in 2018 they were invited to explain their business model at the United Nations headquarters in New York.

Further information

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App&Town Compagnon, people with disability can travel independently on public transport

admin on 19 July 2018

Foto: Unsplash

The technological company Mass Factory in collaboration with the Foundation AMPANS and the Foundation Saint Pere Claver has developed App&Town Compagnon, a transport-assisted system for people with intellectual disability, mental illness, or memory dysfunctions, that allows them to safely use public transportation, with precise guidance provided by a mobile app, and continuous monitoring by means of a Web App in the cloud. App&Town Compagnon conforms to the Smart City Concept, improvement citizens’ quality of life through use of technology.

App&Town Compagnon is a customized transport assisted system which is adaptable to the abilities of each user. The system includes: route-planning, guidance, and remote monitoring. App&Town Compagnon is a tool that improves social inclusion, mobility, and self-esteem of its users.

In 2018 Apps&Town Compagnon won the Technology Innovation Red Cross Humanitarian Award.

Characteristics of innovation

Bank of innovations, Disability, Fully inclusive cities, Independent living, Lab, Link with the community, New service, New technological tool, Personalization of the service, User empowerment

Location

Bages Region, Barcelona, Madrid (Spain); Laval and Longueuil (Canada)

Partners / Funders

Fundació Sant Pere Claver, Fundació ONCE, STL, Smart Columbus

Genesis

Mass Factory, a spin-off of “Universitat autònoma de Barcelona (UAB)”, was founded in 2012 as a result of project developed by eight Computer Engineering students under the direction of Prof. Jordi Roig. The mobile app which was developed “OnTheBus”, now called “App&Town Going with you”, is the first commercial product of the company.

The original “OnTheBus”, is a free app for Android that allows planning urban routes, either by walking or by bus and has two distinctive characteristics:

Universal Design that facilitates its use by most of the people
An extremely precise navigational algorithm which may be used by persons with visual disability

Implementation level

In Bages Region (Spain) there are 17 intellectually impaired users
In Barcelona there are more than 50 users that include, intellectually or visually impaired people, people with mental disorders as well as senior citizens with memory deficiencies
In Madrid there are 10 users with Down syndrome
In Laval and Longueil, Canada, there are 70 users with intellectual impairment and developmental disorders

Further information

App&Town

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MyGov Social, Big Data Analysis Applied to Social Services

admin on 19 July 2018

MyGov Social

MyGov Social

Personalized and Proactive Recommendation Service for Citizens with Social Needs

MyGov Social uses advanced analysis of personal data and the behavior of anonymous users with the same sociodemographic profile to offer citizens a personalized, proactive, and trustworthy relationship with the administration from an inter-administrative perspective.

Big Data and predictive tools are useful for analyzing data sources to proactively identify different situations and thus anticipate needs in the field of home care.

The service is offered with strict compliance with personal data regulations, always upon citizen request, with the goal of advancing citizen trust in the administration.

Characteristics of innovation

Bank of innovations, Cross-cutting intervention, Information and planning, Integrated care, Lab, New technological tool, Personalization of the service, Pilot project, Prediction and prevention, Process simplification, Speed up response times

Localization

Catalonia

Partners / Funders

Bismart

Genesis

MyGov Social was presented in February 2018 at the Mobile World Congress in Barcelona.

Implementation level

—

Further information

AOC

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