Auzosare, technology and community action against the social isolation of elderly people living alone

Publications Bank of innovations

Auzosare, technology and community action against the social isolation of elderly people living alone

Agintzari

Image from Freepik.

Intelligent technological platform that allows for the detection and knowledge of situations of solitude and social isolation among the ageing sections of the population, and for effective responses from the community and social services.

Auzosare has developed a Big Data Risk Assessment system, which allows the organization, storage, manipulation, analysis and modelling of large amounts of data from the real world and linked to a spatial reference. It identifies people older than 65 who live alone and catalogues them at different levels of vulnerability or risk based on physical and health indicators, relational, economic, housing, basic resource distance and aid, etc. It feeds on information from the sponsor, the cadastral and municipal social services; as well as information identified by agents of the person’s community network (Beharis), previously trained in social gaze.

The smart tool is targeted at three different profiles of people: fragile elderly people who are in a solitude situation that negatively impacts on maintaining their autonomy; community volunteers who, through simple training, participate in identifying situations of vulnerability; and municipal professionals who incorporate new technology tools and exploit the community’s potential for social intervention.

The platform is based on knowledge of the strengths and weaknesses of the community networks and key agents of each municipality or territory, and is being implemented experimentally in both urban and rural municipalities of Euskadi. It includes a technological tool that allows the situations of social isolation to be detected; a community activation program and key actors from each territory; and an app that allows connecting to municipal social services.

Agintzari

Banc d’innovacions

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Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
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Soy yo literal, a Digital Platform for Youth Mental Health

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Cuppa, virtual meetups for unpaid carers

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ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

Alella Poble Cuidador, a community support network in loneliness, illness and the end of life

Publications Bank of innovations

Alella Poble Cuidador, a community support network in loneliness, illness and the end of life

Ajuntament d’Alella, Fundació Sant Francesc d’Assís and Fundació La Caixa

Picture taken from Alella Poble Cuidador’s web.

Community network that promotes the articulation of collective action to care for people in the municipality who suffer from loneliness, a chronic illness or are at the end of life, and their families, so that they feel cared for and accompanied , whether they live in their private home or live in any of the health and social entities in the village. The goal is to create a safe, friendly, and caring community environment for these people.

Alella Poble Cuidador acts in three areas of intervention: care and support, training, and education and awareness. In each area of ​​intervention it has structured a set of resources (families, social and health centers, schools, companies, etc.) to promote the development and use of personal and community skills and resources for the care and the accompaniment, and to assert, throughout the life cycle, the values, beliefs and practices for good living and good dying.

At the same time, it carries out activities such as care and support; group meetings of bereaved people and caregivers; training of professionals and caregivers; support for the preparation of the advance directives document; exchange of orthopedic and sanitary equipment; support for the organization of farewell ceremonies; intergenerational musical encounters; and theatrical lectures.

Emotional and professional support available to everyone.

Citizens of the municipality can participate in the network by registering, at no cost, to benefit from the services offered; becoming network partners and participating in working groups; becoming network volunteers; collaborating financially; or following current affairs and network news.

A consultancy has externally evaluated the results of the program, which can be consulted on the web. Proponents of her case have been working to make the actual transcript of this statement available online. The network has, in addition to volunteers, a team of specialized professionals.

Alella, poble cuidador

Banc d’innovacions

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Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
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FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
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The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
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Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Publications Bank of innovations

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Circles, San Francisco (USA)

Image taken from Unsplash.

Application that offers online support groups to help people struggling with mental and emotional health issues.

Through the use of artificial intelligence technology, Circles asks users a series of questions that allow them to relate automatically to groups of other people who are going through life-like problems: personality problems. or mental health, the sudden loss of a relative, a situation of sexist violence, permanent care of a dependent person, difficulties with raising children, the breakup of the couple, etc. Within these groups of eight people, a professional facilitator is assigned to help participants share their situation.

The aim is to get participants to share their stories and to generate a stable space for conversation and encounter between them that allows them to support each other from similar situations they have suffered.

During the Covid-19 pandemic, which paralyzed people’s ability to connect with others, Circles offered thousands of people the opportunity to find relief and mutual encouragement.

Circles is a private paid service. The first week of group therapy is free, and for the following ones you have to pay about € 26 per week.

Circles

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
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BCI, a device that restores communication in patients with neurodegenerative diseases

The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

Kletskassa, supermarket cashiers against loneliness

Publications Bank of innovations

Kletskassa, supermarket cashiers against loneliness

Kletskassa has been driven by the Dutch government and more than twenty corporations in the country.

Image from Jumbo’s website.

Network of chat boxes (“kletskassa” in Dutch), in operation at the payment boxes of various supermarket chains, which at the time of payment of the purchase offer a moment of conversation with the cashier to people who are in no hurry and that they may feel alone.

The initiative is part of the action plan of the National Coalition against Solitude, created by the Ministry of Health, Welfare and Sport of the Netherlands, along with about twenty major organizations in the country. This institution fights against the social isolation that a part of the population suffers through campaigns that encourage interpersonal connections, such as having a coffee with a neighbor, or talking to the cashier of the supermarket. Hugo de Jonge, Minister of Health, Welfare and Sport, says: “Everyone can do something to break the loneliness of others”.

Some large supermarket chains, such as Jumbo, have opened “kletskassa” in all their establishments.

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
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The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

Predictive tool for vulnerability situations, to improve the planning of social services.

Publications Bank of innovations

Predictive tool for vulnerability situations, to improve the planning of social services.

Associació Benestar i Desenvolupament (ABD), Momentum Analytics

Big Data Serveis Socials

Image taken from the Unsplash website.

A predictive tool of needs and situations of vulnerability and inequality of the population that, based on Big Data and Artificial Intelligence algorithms, makes it possible to describe the socio-demographic and economic characteristics of families in the territory with the aim of helping municipal social services to better understand current real needs, predict future needs, size the portfolio of services and plan resources.

The tool has been applied for the first time in the neighbourhoods of the municipalities of Sant Feliu de Llobregat, Premià de Mar and Mollet del Vallés, and has enabled a better understanding of the impact of Covid on the most vulnerable population, with the participation of the social services, basic information management and open government teams of these three municipalities.

Momentum Analytics, together with the Asociación Bienestar y Desarrollo ABD, after years of developing the solution and talking to all the actors in the sector – central and regional governments, town councils, provincial councils, county councils, the third sector, foundations, associations, NGOs, energy companies, water companies – have crystallized the project with the implementation in these first three municipalities.

According to the expert Dr. Josep Maria Picas, “we are at the beginning of a project that will be fascinating, based on the information from the data of the social services of the town councils which, together with other community services such as health, will allow our assistance to the population to be unbeatable. We have a great opportunity”.

Circles
ADB Associació Benestar i Desenvolupament

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
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FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
BCI

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The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

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Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Publications Bank of innovations

Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Ajuntament de Barcelona, Fundació Privada Jovent

Image from the Ajuntament de Barcelona website.

A programme to escape from the welfare-based approach to food aid. It offers community kitchens and workshops where people who receive food can also learn how to optimize their food, prepare healthy dishes and extend food preservation. This promotes the right to decent, sustainable and healthy food among people in a situation of food vulnerability.

Each Espai Alimenta is located in a different area of the city and managed by a social organization. The aim is not only to offer a space to meet needs, but the programme also seeks to enable people in need of food aid to create a community bond and exchange knowledge.

Ajuntament de Barcelona

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
BCI

BCI, a device that restores communication in patients with neurodegenerative diseases

The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

DPR, a smart tool to facilitate the work of primary care social service professionals

Publications Bank of innovations

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Ajuntament de Barcelona Àrea de drets socials

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
BCI

BCI, a device that restores communication in patients with neurodegenerative diseases

The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

WACS, automated and massive call service to vulnerable people

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Bringing Ingenuity to Life

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
BCI

BCI, a device that restores communication in patients with neurodegenerative diseases

The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

Mentoria Social, mentoring for vulnerable young people to promote social inclusion

Publications Bank of innovations

Mentoria Social, mentoring for vulnerable young people to promote social inclusion

Coordinadora Mentoria Social

Picture from “Projecte Rossinyol”, a study that analyzes the impact of mentoring on migrant teenagers. / APPlying Mentoring

Platform of organizations that develop mentoring projects for young people and other vulnerable groups.

Coordinadora Mentoria Social, comprised of 11 partner entities and 8 member entities, brings into contact mentors with people at risk of social exclusion, mainly young people. With the aim of ensuring social cohesion and equal opportunities, the mentor is a voluntary person who is assigned a person to offer him or her their knowledge and experience.

In this way, both people share a few hours a week that enable mentoring to overcome labor, social, academic, etc. due to mentoring support and guidance.

Coordinadora Mentoria Social, through the formations it offers, also works to promote a quality mentoring model in the field of social action.

Coordinadora Mentoria Social

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
BCI

BCI, a device that restores communication in patients with neurodegenerative diseases

The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens

MK360, immersive technology for the care and welfare of older people

Publications Bank of innovations

MK360, immersive technology for the care and welfare of older people

Broomx and Grup Arrels

Users of the Grup Arrels enjoying an immersive experience. Retrieved from Broomx’s website.

Projector that allows immersive group experiences of 360 degrees to the range of services, residences, and open centres for older people to perform cognitive, physical, sensorial, and emotional stimulation activities with great therapeutic power.

Thanks to the collaboration between the Catalan company Broomx and the Foundation Grup Arrels, they have fostered diverse experiences of application of immersive technology MK360 in old users of different services: treatment of people with cognitive disorders, dementia and Alzheimer’s; the creation of relaxing spaces where music and images surround the users; funny and energizing experiences, such as the projection of a roller coaster tour; or the recreation of city sites in an immersive way, an experience that has been especially useful during the months of residential confinement due to Covid-19.

The 360-degree images that the Grup Arrels projected through the projectors MK360 of Broomx were recorded by the group’s own socio-sanitary professionals, using their mobile phones, in community and neighbourhood spaces (parks, markets, streets, etc.) in the city of Barcelona.

Broomx

Banc d’innovacions

Imatge d'una persona amb necessitats d'accessibilitat digital

Acctua, a technological solution promoting digital accessibility on the Internet

Acctua is a technological service that promotes digitial accessibility and digital inclusion.
Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal, a Digital Platform for Youth Mental Health

Soy yo literal is a digital platform promoting mental health among young people
Fokus PI

FOKUS PI, an application that facilitates digital social planning

FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors
BCI

BCI, a device that restores communication in patients with neurodegenerative diseases

The BCI is a technological innovation that restores communication in patients with neurodegenerative diseases
CUPPA

Cuppa, virtual meetups for unpaid carers

Cuppa is a video call program aimed at carers with the goal of sharing experiences and building community.
ATENEA

ATENEA, device adapted to combat the digital divide

ATENEA is an adapted device that contributes to the digital and technological transformation of social services, focusing on the most vulnerable citizens