Predictive tool for vulnerability situations, to improve the planning of social services.

Publications Bank of innovations

Predictive tool for vulnerability situations, to improve the planning of social services.

Associació Benestar i Desenvolupament (ABD), Momentum Analytics

Image taken from the Unsplash website.

A predictive tool of needs and situations of vulnerability and inequality of the population that, based on Big Data and Artificial Intelligence algorithms, makes it possible to describe the socio-demographic and economic characteristics of families in the territory with the aim of helping municipal social services to better understand current real needs, predict future needs, size the portfolio of services and plan resources.

The tool has been applied for the first time in the neighbourhoods of the municipalities of Sant Feliu de Llobregat, Premià de Mar and Mollet del Vallés, and has enabled a better understanding of the impact of Covid on the most vulnerable population, with the participation of the social services, basic information management and open government teams of these three municipalities.

Momentum Analytics, together with the Asociación Bienestar y Desarrollo ABD, after years of developing the solution and talking to all the actors in the sector – central and regional governments, town councils, provincial councils, county councils, the third sector, foundations, associations, NGOs, energy companies, water companies – have crystallized the project with the implementation in these first three municipalities.

According to the expert Dr. Josep Maria Picas, “we are at the beginning of a project that will be fascinating, based on the information from the data of the social services of the town councils which, together with other community services such as health, will allow our assistance to the population to be unbeatable. We have a great opportunity”.

Circles
ADB Associació Benestar i Desenvolupament

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Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Publications Bank of innovations

Projecte Alimenta, community kitchens and food workshops to get away from welfarism

Ajuntament de Barcelona, Fundació Privada Jovent

Image from the Ajuntament de Barcelona website.

A programme to escape from the welfare-based approach to food aid. It offers community kitchens and workshops where people who receive food can also learn how to optimize their food, prepare healthy dishes and extend food preservation. This promotes the right to decent, sustainable and healthy food among people in a situation of food vulnerability.

Each Espai Alimenta is located in a different area of the city and managed by a social organization. The aim is not only to offer a space to meet needs, but the programme also seeks to enable people in need of food aid to create a community bond and exchange knowledge.

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DPR, a smart tool to facilitate the work of primary care social service professionals

Publications Bank of innovations

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Ajuntament de Barcelona Àrea de drets socials

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WACS, automated and massive call service to vulnerable people

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

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Mentoria Social, mentoring for vulnerable young people to promote social inclusion

Publications Bank of innovations

Mentoria Social, mentoring for vulnerable young people to promote social inclusion

Coordinadora Mentoria Social

Picture from “Projecte Rossinyol”, a study that analyzes the impact of mentoring on migrant teenagers. / APPlying Mentoring

Platform of organizations that develop mentoring projects for young people and other vulnerable groups.

Coordinadora Mentoria Social, comprised of 11 partner entities and 8 member entities, brings into contact mentors with people at risk of social exclusion, mainly young people. With the aim of ensuring social cohesion and equal opportunities, the mentor is a voluntary person who is assigned a person to offer him or her their knowledge and experience.

In this way, both people share a few hours a week that enable mentoring to overcome labor, social, academic, etc. due to mentoring support and guidance.

Coordinadora Mentoria Social, through the formations it offers, also works to promote a quality mentoring model in the field of social action.

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MK360, immersive technology for the care and welfare of older people

Publications Bank of innovations

MK360, immersive technology for the care and welfare of older people

Broomx and Grup Arrels

Users of the Grup Arrels enjoying an immersive experience. Retrieved from Broomx’s website.

Projector that allows immersive group experiences of 360 degrees to the range of services, residences, and open centres for older people to perform cognitive, physical, sensorial, and emotional stimulation activities with great therapeutic power.

Thanks to the collaboration between the Catalan company Broomx and the Foundation Grup Arrels, they have fostered diverse experiences of application of immersive technology MK360 in old users of different services: treatment of people with cognitive disorders, dementia and Alzheimer’s; the creation of relaxing spaces where music and images surround the users; funny and energizing experiences, such as the projection of a roller coaster tour; or the recreation of city sites in an immersive way, an experience that has been especially useful during the months of residential confinement due to Covid-19.

The 360-degree images that the Grup Arrels projected through the projectors MK360 of Broomx were recorded by the group’s own socio-sanitary professionals, using their mobile phones, in community and neighbourhood spaces (parks, markets, streets, etc.) in the city of Barcelona.

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InvisiCare, monitoring without sensors of the homes of the elderly

Publications Bank of innovations

InvisiCare, monitoring without sensors of the homes of the elderly

JDC-Eshel

Old woman accompanied by her granddaughter. Retrieved from InvisiCare’s website.

A proactive, preventive and community technology system to support older people and their families in a non-invasive, secure, autonomous and community-integrated way. Use the collected encrypted data to detect unexpected patterns or behaviours that require family, social or health intervention. And through artificial intelligence, it warns whoever is relevant. This will help to prevent situations that may pose a long-term problem. In addition to this preventative aspect, it also has a proactive one, since through an App and through a network of communities and accompaniment it provides active and permanent support to the elderly, from the family, the community and public social and health services.

The InvisiCare technology is not invasive as it does not use appliances, does not need contact with people, nor does it need any installation or house maintenance, so it does not face any kind of technological barrier by users. It works thanks to these pillars: the obtaining of data, which is securely and encrypted, by telecommunications and supply operators (TV, telephone, light, water, etc.); the detection of triggers, since it uses the data collected with algorithms to detect abnormal situations that require attention; the generation of notifications, by means of artificial intelligence that decides the type of notification to be sent; and at the same time advises on the type of accompanying and support that needs to be put in place and, if this is a prolonged action, the system will create a roadmap to carry out.

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Be Girl, project against menstrual poverty, and the stigma and taboos it entails

Publications Bank of innovations

Be Girl, project against menstrual poverty, and the stigma and taboos it entails

Be Girl and Plan Internacional

Colombian girls with their Smart Cycle. Retrieved from the website of Be Girl.

Project to combat menstrual poverty, as well as the stigma and the taboos it entails. It consists of an offer of reusable and affordable menstrual products, training workshops and a pendant that helps to monitor the menstrual cycle itself.

Be Girl products consist of reusable menstrual products, such as panties or cloth pads, made of waterproof and absorbing materials that prevent loss and allow for affordable and safe menstruation, both for the environment and for users. They have a useful life of two years, avoiding waste from traditional pads and tampons, as well as being safer, hygienic and more economic in the long term. Its design is comfortable, beautiful, and efficient to respond to the needs of people who menstruate.

The project also offers menstrual cycle knowledge workshops, which include the use of Smart Cycle, a tool that allows one to know the menstrual cycle and its different parts (menstruation, ovulation, maximum fertility day, etc.). It is a pendant that helps track the menstrual cycle and better understand one’s body. These workshops are intended for both girls and boys, to show menstruation as a natural and free of stigmas. They are performed in schools and leisure sites, to make them safer and freer from menstrual taboos.

Be Girl products can also be purchased online, and with the benefits of the sales, the impulsive organizations fund the free distribution of products to girls with few resources.

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Cycling Without Age, voluntary rickshaws service for older people

Publications Bank of innovations

Cycling Without Age, voluntary rickshaws service for older people

Cycling Without Age

Ole Kassow, founder of Cycling Without Age, driving two users. Retrieved from the Cycling Without Age website

Voluntary service to promote active ageing and good treatment of older people, from the creation of new intergenerational relationships to combat unintended isolation and loneliness.

Cycling Without Age allows the elderly to feel emotion again and the freedom of a bicycle ride in which they can feel “the wind in their hair”. The service is made possible by voluntary people of all ages, who offer themselves to ride elderly people in two-seat rickshaws to recover a type of mobility that many of these people can no longer experience because of their old age.

It is a service that provides an improvement in the quality of life of both voluntaries and users. For the former it can be a way to exercise, connect with the community and other people and create unexpected relationships; and for the elderly it means to feel freer and avoid unwanted loneliness and isolation: during the rides they can tell personal stories while visiting the city or territory where they have lived all or part of their lives and rememorize episodes they can share with the volunteer and other participants.

There is no fixed timetable for rides or volunteers, but everyone decides how much time they can and want to contribute, making Cycling Without Age an activity that is done for the pleasure of doing it, not out of obligation.

It is an activity that began in Denmark, where bicycles are widely used, but has spread rapidly to 51 countries around the world, among which Catalonia, where it’s called “En bici sense edat”, making this experience available for more people. The Catalan initiative “En bici sense edad” is already present today in four Catalan cities and in April 2021 it received the prize of Social Innovation Maria Figueras i Mercè Bañeras from Plataforma Educativa.

Cycling Without Age

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Ipso, international service of psychosocial peer-to-peer support

Publications Bank of innovations

Ipso, international service of psychosocial peer-to-peer support

International Psychosocial Organization (Ipso)

Peer-to-peer counselling session. Retrieved from Ipso’s website.

International mental health service and psychosocial support for peer-to-peer which offers offline and online in more than 20 languages (such as Arabic, Farsi, Punjabi, among others), and which today has more than 200,000 beneficiaries, mostly people who are immigrants, refugees or victims of armed conflicts.

Ipso counsellors are other persons of the same origin who are previously formed in Value Based Counselling, a type of short-term intervention that seeks to establish empathy with the person concerned and to support them without prejudice. In addition, the sociocultural plurality that allows this methodology makes it easier to adapt it to different contexts and to give service to a very high and diverse number of users.

It is a peer-to-peer service, which serves to empower both parties, and which at the same time seeks to prevent the hardships or traumatic situations that have been experienced from becoming chronic or leading to more serious problems, while helping in social integration.

Ipso services have spread widely in some countries such as Afghanistan, where it is present throughout the country through the public health service. The training of the counsellors is done mainly in Germany, in the headquarters of Ipso in Berlin, Erfurt and Hamburg, where they prepare people who are immigrated to do so. In other countries, such as Jordan, Iraq, Haiti and others, the Ipso service has also been extended through collaborating organisations.

Psychosocial support sessions can be performed face-to-face but also online through a secure video platform called ipso-care.com, and this has allowed the territorial scope of Ipso to become much broader, and at the same time indispensable during the Covid-19 pandemic.

It is available in more than twenty languages, such as Arabic, Farsi, English, French, Russian, Turkish, Punjabi and others, because it is considered vitally important that people who receive this service can express themselves in their mother tongue.

International Psychosocial Organization (Ipso)

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