Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Laura Hurtado on 8 May 2024

Kloosiv
Publications Bank of innovations

Kloosiv, technology and social intervention to ensure social inclusion in access to housing

Kloosiv Housing SCCL

Kloosiv

Web platform that promotes social inclusion in housing to combat speculation and unwanted loneliness

Kloosiv is a cooperative web platform that combines technology and social intervention to facilitate access to housing for vulnerable groups struggling to pay rent. Its audience ranges from young people to single-parent families or elderly individuals living alone. The tool includes real information on the supply and demand of real estate in participating municipalities and offers more affordable rental prices compared to the market. The goal is to create a network that connects different stakeholders and, through artificial intelligence, optimizes resources and data to better meet their needs.

The initiative focuses on social and healthcare attention, well-being, home security, and conflict mediation. Kloosiv diagnoses the situation and specificities of both tenants and landlords. Professionals accompany individuals throughout the process and supervise each case personally.

Users’ circumstances vary. A common profile among Kloosiv users is elderly individuals experiencing unwanted loneliness who are looking for someone to safely share their apartment. There are also cases of young people who cannot afford to rent an apartment alone and are interested in accompanying someone living alone. In this sense, Kloosiv includes different types of cohabitation and provides professionals with regular monitoring to ensure residents’ comfort.

Additionally, the technological platform allows processing data and combining it with indicators of health, physical well-being, and emotional well-being to evaluate the program’s impact on users’ lives. Kloosiv also pays special attention to the homeless population and aligns with the Housing First methodology, prioritizing access to housing for these individuals.

Characteristics of innovation

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Localization

Catalonia

Partners / Funders

Worker Cooperatives, Social Economy, Department of Business and Employment (Government of Catalonia), Ministry of Labor and Social Economy, Social Tides, Coop, SocialTech4Eu (European Cluster Collaboration Platform), and HISS

Genesis

The Kloosiv cooperative was established in 2020 and is based on a model of social and solidarity economy. During the first two years, they conducted pilot tests in Girona to assess needs, establish protocols, and digitize information collected on housing availability in the area. In 2022, professionals began assisting individuals and creating cohabitations. In 2024, it will be implemented in Ripollès, with the participation of three municipalities (Sant Joan de les Abadesses, Campdevànol, and Ripoll). Additionally, Kloosiv will carry out municipal support tasks in the housing and social intervention field in the territory.

Level of implementation

Kloosiv won the Maria Figueras and Mercè Bañeras 2024 Social Action Award, organized by the Educational Platform, in the Social Innovation category. Furthermore, it is one of the ten projects selected by the Social and Health Innovation Hub of the Government of Catalonia. Currently, it has already created and supported more than 100 housing cohabitations in Catalonia.

More information

Kloosiv

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Nagaya Tower, an intergenerational building to combat unwanted loneliness

Laura Hurtado on 28 February 2024

Nagaya Tower
Publications Bank of innovations

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, THEM

Nagaya Tower

Community building that connects people of different generations to combat the feeling of loneliness

The Nagaya Tower has six floors and is designed in a V-shape to encourage residents to see each other when entering and leaving their homes. Additionally, the exterior balconies have no partitions. This way, homes are connected. On each floor, there are communal dining rooms and other spaces for interaction, such as areas for recreational activities or elevated gardens. All of this facilitates neighborly communication in daily life, although preserving each person’s personal space is also sought.

In this community estate, the majority of residents are over 70 years old, but there are also other generations. Younger residents receive rent discounts if they get involved in common tasks like changing light bulbs, moving furniture, or taking out the trash. Elderly residents place a magnet on the door of their home when leaving the residence so others are aware. Additionally, people requiring vital support can receive services in the same building. Furthermore, there is a room where adoptive families raise children who cannot live with their guardians.

This initiative aims to alleviate the feeling of unwanted loneliness, a phenomenon especially prevalent among the elderly and with a particular prevalence in significantly aging societies like Japan.

Characteristics of innovation

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Localization

Kagoshima, Japan

Partners / Funders

Ministry of Land, Infrastructure, Transport, and Tourism of Japan

Genesis

The Nagaya Tower was created by Dr. Haruhiko Dozono, founder of one of the first palliative care clinics in Japan. There, he realized that most of his patients with mental deterioration suffered from social isolation and psychological loneliness, and they needed human interaction. In 2011, he decided to create a space where people in this situation could build community bonds among themselves. The construction of the building was completed in March 2013.

The building is inspired by old collective housing from the Edo period of Japan, which spanned from 1603 to 1867, where diverse individuals lived together in a shared compartmentalized house. Around a common well, they conversed while carrying out domestic tasks.

Level of implementation

The residents of Nagaya Tower assert that this intergenerational exchange makes them feel more accompanied and less lonely. According to data from the Ministry of Interior in 2023, 10% of Japan’s population is over 80 years old. Additionally, in 2023, the country broke its record of centenarians, with 92,000 individuals. In 2021, a Ministry of Loneliness and Social Isolation was established to address the issue.

More information

Nagaya Tower

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Rural Care, innovation in care for rural dependents 

Toni Codina on 4 July 2023

Publications Bank of innovations

Rural Care, innovation in care for rural dependents 

Castilla y León Social Services, Junta de Castilla y León, Diputación provincial de Valladolid, Fundation Persones, Plena inclusión Castilla y León, European Social Network

An innovative project that offers social support, health care and opportunities for participation in the community to people with dependency, disability or chronic illness living in rural areas. It aims to enable people to remain at home with security, quality of life and dignity, maintaining their life project and daily routine. 

rural care asistencia mayores

In rural areas, which in recent years have been dominated by an ageing population, families, communities and volunteers play a crucial role in well-being. The Rural Care project stems from the desire to ensure active ageing around the home and is based on the premise that community participation is essential. This initiative is implemented in the province of Valladolid, in a rural context. Thus, this project, which is part of a European initiative for innovation in social services, is designed for people who are in situations of dependency and require constant support and care. 

In this sense, the aim is to guarantee the dignity of people, ensuring their autonomy and respecting their preferences and wishes. Rural Care also focuses on the families and carers of the project participants, providing them with support to reconcile care tasks with personal, social and working life, as well as to ensure their own health.  

This project stands out for its multi-level partnership of public and private actors, as well as for the coordination of social and health services at different levels. The Support Plan developed for each project participant includes different professionals: a coordinator, a case manager, a reference professional at home and in the community, among others. Among the support actions, it is worth highlighting that the home is also adapted and a personalised community participation programme is designed. In this sense, it is worth highlighting the fact that one of the project’s objectives is to dynamise the rural territory, local occupation, community involvement and social cohesion. 

Characteristics of innovation

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Localization

Spain

Partners / Funders

European Union

Genesis

The Rural Care project was born out of the need to address the challenges of accessibility, affordability, quality and sustainability in depopulated rural areas. These communities -especially ageing ones- have difficulties in accessing adequate care services. Rural Care was launched on 1 October 2020 and will run for 36 months with the aim of improving this situation and ensuring quality care for citizens in these areas. During this period, the effectiveness of the implemented models has been evaluated and adapted according to the needs and responses obtained. 

Level of implementation

Rural Care stands out as an innovative programme. It has been successfully implemented in the communities where it has been implemented, demonstrating high implementation and generating positive impacts in the territory. To date, one of the main lessons learned through the Rural Care project is the importance of the collaboration and combination of diverse actors, such as local institutions and organisations. Thanks to them, it has been possible to create common knowledge and understanding of the needs and opportunities of care in rural areas. This has generated wealth in the territory, as new jobs have been created and has contributed to reducing depopulation, a major threat to rural areas. The successful implementation of the programme has made it want to be extended to rural areas in other regions and countries of the European Union in order to improve the quality of life of their inhabitants and contribute to sustainable development. 

More information

ruralcare
ruralcare

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SällBo, intergenerational and multicultural housing to combat loneliness

Toni Codina on 13 June 2023

Publications Bank of innovations

SällBo, intergenerational and multicultural housing to combat loneliness

Helsingborgshem

SallBo Canasta 2 1

Multicultural and multigenerational residential space to combat loneliness and promote social cohesion between generations and cultures. The social housing and integration project provides incentives and areas for residents to interact socially and in company.

The SällBo building, designed by the municipal housing company Helsinborgshem, is intended for people over 70 and under 25. It aims to create a new way of living where the generations can meet within the social life of the center. Beyond that, it is also designed to bring cultures together and promote social cohesion: some of the young people living there are refugees who arrived in the country as unaccompanied minors. The primary objective of the project is none other than to break the involuntary loneliness in which these groups find themselves, especially the elderly and young people who are beginning their process of integration into the host society.

In order to access housing in this building, which is made up of 51 flats for rent, the cost of which is around €400, it is compulsory –and signed by contract– to socialise with other residents for at least two hours each week. Tenants are selected individually through interviews, always prioritising the diversity of profiles and origins.

Characteristics of innovation

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Localization

Helsingborg, Sweden

Partners / Funders

Helsingborgshem

Genesis

The SällBo building now houses this housing and social integration project. But it was originally a home for the elderly. It was in 2013 that the municipal public housing company Helsingborgshem bought it and transformed it into a block of supervised flats for the elderly. In 2015, with the massive influx of refugees to Sweden, it became a makeshift accommodation for unaccompanied minors. It was in 2019 when, following a process of dialogue with neighbours in the area – most of them elderly people at risk of loneliness – they decided to promote the project, which was completed in December 2022. As of January 2023, SällBo has become a permanent home.

Level of implementation

This housing model has proven successful and fulfills its objectives: while allowing older people to assist newcomers with language skills, younger residents can help them with new technologies and social networks. According to the residents, their expectations about the accommodation have been met and they are satisfied with the social interaction and the availability of communal areas, the main reasons why they chose to move to SällBo.

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EAVA, integral service against elder abuse

Toni Codina on 28 February 2023

Publications Bank of innovations

EAVA, integral service against elder abuse

Regional Council of Anoia

Service specialised in the detection and accompaniment of elderly people in the county of Anoia. Promoted and financed by the Consell Comarcal, the aim of the team is to detect and prevent situations of abuse, on the one hand, and to offer multidisciplinary care to protect and reduce the possible damage caused in these situations, on the other.

The Anoia Elderly Care Team (EAVA) is a pioneering public service in Europe that makes visible and tackles a problem that is gaining strength in the context of generalised population ageing. According to the World Health Organisation, 15% of people over the age of 65 suffer abuse, although the official data do not reflect this figure because reporting is rare.

The service is mainly aimed at elderly people who are known or suspected of suffering situations of abuse –physical, psychological, sexual or economic or derived from abandonment, negligence, self-neglect and violation of rights– both at home and in institutions. According to the statistics presented by the EAVA, elder abuse is feminised –more than 75% of the cases are women– and the aggressors are mostly children and non-professional carers.

The team is multidisciplinary; it is composed by a network of experts from different fields to offer a comprehensive view of the situation. It coordinates on a daily basis with the professionals who care for the elderly to detect suspicions and emergencies and prevent abuse. It also advises, assesses and intervenes on a case-by-case basis. Generally, the unit opts for mediation rather than legal action, although if it does so, it offers the elderly accompaniment before the courts. However, the direction of the service is not unidirectional: any professional in the field of social services, social entities and health services can request the team’s service and jointly coordinate individualised care.

Thus, the EAVA highlights the need for co-operation between a wide co-ordinated network to detect and take action against elder abuse. The collaboration is intended to be comprehensive and to go beyond social services, including notaries and bank offices in the county useful for detecting financial abuse. In this sense, given that the membership and impact of the team’s actions require efficient coordination, the EAVA has provided training to health personnel, social service workers, judges and regional police officers.

Characteristics of innovation

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Localization

Anoia, Catalonia

Partners / Funders

Barcelona Provincial Council funded the service from 2015 to 2019, as a pilot scheme. Since then, the County Council has decided to maintain the service and allocates a grant of €70,000 per year.

Genesis

The county of Anoia had already been aware of the issue since 2009, as a result of the work carried out by the Anoia Elder Abuse Commission. This led, in 2011, to the drafting of an Action Protocol against elder abuse in Anoia, involving various social services, health and law enforcement agencies. The initiative of the specialised team was born from serious suspicions of abuse and mistreatment of the elderly by doctors and social workers who did not know how to proceed. Thus, in 2015, the EAVA Pilot Plan was launched, with the support of local administrations, the Fundació la Caixa, the Generalitat de Catalunya and the Diputació de Barcelona.

Level of implementation

The results obtained by the EAVA can be considered successful in many aspects. On the one hand, since the service was set up in 2015, the team has attended to 236 abused elderly people, 67 of whom were attended to in 2022. In addition, the majority of communications to the courts have been resolved favourably. On the other hand, the EAVA has contributed to a greater awareness among professionals, who are now able to detect risk factors and signs of abuse more easily. It also highlights the enrichment of the knowledge of the professionals as a result of working in a network with a common objective and the interdisciplinary and specialised model for the attention to vulnerability is shown to be satisfactory. Thus, as a result of the success of the EAVA, there is a demand for the service to be provided by the Generalitat and it is considered necessary to extend the service throughout Catalonia. For the time being, many County Councils have shown interest in the initiative and the county of Bages will soon replicate the model.

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Confidant, an application for remote care of children and the elderly

Toni Codina on 14 February 2023

Publications Bank of innovations

Confidant, an application for remote care of children and the elderly

Confidant

A technological tool that facilitates the care of people who need regular care or supervision, especially dependent elderly people and minors. It reduces the worry and anguish of not being able to locate loved ones and allows vulnerability to be addressed through innovative technology.

The Confidant app works in such a way that it allows access to mobile devices –phones, smart watches, tablets, etc.– of the people to be cared for. It makes it possible to geolocate them in real time and contact them easily to ensure their well-being at all times. In addition, the app has several functions that can be configured: obtaining a record of activity –of the applications consulted, calls made and sites visited by the controlled device–, partial blocking –of certain applications– or total blocking of the device, preventing the linked device from being switched off and receiving notifications in the event that it has a low battery level, among others. It also has an anti-theft function, allowing the user to know the location in real time and to avoid a forced shutdown of the device.

It is, therefore, a highly personalised tool, adaptable to the diverse needs –mainly depending on age– of the confidants or people receiving care. Confidant can be especially useful for educating children to make good use of technology and avoid situations of cyberbullying. In the case of older people, the option of a smart watch may be relevant for people who are not used to the use of new technologies.

Confidant is easy to download and allows a one-week free trial. It guarantees security, privacy and transparency. To avoid potential misuse, the app cannot be installed in stealth: whenever it is activated, a notification is sent to the monitored device. In this sense, it allows the option to activate these functions only in case of emergency, only when the person does not respond to several calls.

Characteristics of innovation

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Localization

València

Partners / Funders

Lanzadera

Genesis

Confidant was born out of the personal family experience of its creators, who found the time it took to locate a person who had suffered a stroke to be an agonising experience. This inspired them to develop the application, which they were soon able to put to the test. Moreover, based on their first-hand experience and the needs that arose, Confidant acquired the various functions that it has today.

Level of implementation

The Confidant app is on the market and those who use it rate it very positively and claim that it has reduced their level of concern. Thus, the initial objectives of the technological tool have been met, offering users peace of mind and security.

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Leaves, an online bereavement support service for older adults.

Toni Codina on 22 November 2022

Publications Bank of innovations

Leaves, an online bereavement support service for older adults.

Leaves

Online program to support the eldery who are grieving the loss of a spouse. The focus of the program is on exploring new ways of self-care, to encourage positive thinking through finding strengths and ways to feel comfortable, active and joyful.

Leaves consists of 10 modules containing reading material and exercises that help bereaved people reflect on their current situation and how they can adjust to life without a partner. In addition, it also provides indirect support to close family members and informal caregivers. That is, with the support of the bereaved, families and close relatives can reduce worry and stress.

The developed model also has a virtual assistant called SOL (virtual abstract conversational entity). This agent does navigational support and guides users from readings and exercises to final reflections and users’ state of mind.

The program is dedicated to providing people with learning experiences and information on topics such as common grief reactions, prolonged bereavement, and assessment of the bereaved situation. It is a support for life adjustment after the loss, trying to give new meaning and find some hope within the new situation.

Characteristics of innovation

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Localization

Netherlands

Partners / Funders

AAL Programme

Genesis

A large number of elderly people suffer the loss of their partner, which is a situation of loneliness and sadness in many cases.

Grieving is a process that depends on each individual, and that is why while some people adapt to the new situation in a relatively simple way and without needing a great deal of external support, others suffer long periods of psychological and even physical discomfort.

That is why Leaves works to provide support to those who need it, to try to help them adapt to their new life situation.

Level of implementation

The development of the final prototype of Leaves was completed in February 2022, and the effectiveness of the implementation is currently being evaluated in 3 countries; the Netherlands, Portugal and Switzerland.

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Konekta2, intelligent sensorization of homes for the elderly

Toni Codina on 19 October 2022

Publications Bank of innovations

Konekta2, intelligent sensorization of homes for the elderly

Fuenlabrada City Council

A virtual assistant for the elderly that is able to detect changes in movements and routines at home to alert in the event of an incident.

The program is aimed at elderly people with cognitive impairment who live alone. It is a pilot project for which 30 people have been selected, with the intention of being extended to other users once the pilot phase is completed.

Through sensors placed on doors, household appliances or corridors, changes in these can be detected. First, an analysis of each person’s routines is carried out to detect anomalies and check the elderly person’s condition. By this way, if a door is opened at dawn, or the front door is not opened all day (indicating that the person has not left the house), it can be detected and the people nearby can be alerted (every time there is a change, a message is sent to the next contact person). The tool has a voice-controlled virtual assistant, a sensor for opening the front door and the refrigerator, and motion sensors that can be placed in different areas of the house.

The assistant also alerts the emergency services in the event of an accident, since it works as a complement to the help button or tele-alarm that users have at home. In addition, users can call for help using only their voice.

The pilot project makes it possible to anticipate cases of risk, avoiding emergency situations thanks to preventive work. It is a tool that helps the elderly to spend more of their lives at home safely.

Characteristics of innovation

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Localization

Fuenlabrada (Madrid)

Partners / Funders

Fuenlabrada City Council

Genesis

Living in one’s own home is a priority for many old people, but when living alone it becomes more difficult due to the risk of accidents and the lack of preventive tools. With the necessary tools, homes can be safe spaces for all elderly people.

That is why the City Council of Fuenlabrada has several support programs in the homes themselves for elderly people living alone, such as meals at home, home improvement aids and telecare. Among these programs is Konecta2, to prevent risk situations and allow an independent life, safe and with peace of mind for the person and family members.

Level of implementation

Two service satisfaction surveys have been carried out, one after installation and the other in the middle of the project. These surveys report that 90% of users and family members have expressed greater peace of mind. One out of every two people has received specific attention due to behavioral anomalies detected by the service.

The project intends to be extended in 2023 once the pilot phase has been completed.

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Artificial Intelligence to manage municipal home care better

Toni Codina on 11 October 2022

Publications Bank of innovations

Artificial Intelligence to manage municipal home care better

Helsingborg City Council

Artificial Intelligence tool that enables more preventive, proactive and efficient management of municipal home care services.

The algorithm uses the data history of each citizen and an assessment of their functional status by social services professionals according to the ICF index (International Classification of Functioning, Disability and Health). From patterns it identifies people at high risk of having extensive future needs, determines the potential for improvement with appropriate interventions, identifies which individuals and efforts are most likely to provide lasting improvement, and triggers concrete preventive measures to stop or delay the need for home care services.

At the same time, it is a support tool for municipal social professionals, as it helps them to better measure the efforts invested for each situation, to direct key resources where they can be most useful, to reduce time spent on unnecessary administrative tasks, or to reduce stress caused by the risk of making incorrect or too late decisions regarding the intervention or response needed by each person.

Characteristics of innovation

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Localization

Helsingborg, Sweden

Partners / Funders

Ensolutions

Genesis

Helsingborg’s local social services did not have sufficient resources and staff to work proactively with all inhabitants. Moreover, due to demographic developments, more and more people are in need of care and treatment, with resources not increasing at the same rate.

That is why the City Council promoted this initiative, with the aim of gaining efficiency, saving resources, and being able to dedicate them to offering a more personalised and preventive care system.

És per això que l’ajuntament de la ciutat va impulsar aquesta iniciativa, amb l’objectiu de guanyar eficiència, estalviar recursos, i poder-los dedicar a oferir un sistema de cures més personalitzades i preventives.

Level of implementation

During the autumn of 2021 the solution was developed with the participation of the social professionals of the municipality, in the winter of the same year it was tested, and during the year 2022 it has started to be implemented in all municipal social services.

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Cozy Cloud, accessible technology for digitally illiterate people

Toni Codina on 2 September 2022

Publications Bank of innovations

Cozy Cloud, accessible technology for digitally illiterate people

CEMEA

Personal data platform for digitally illiterate people, especially the elderly and people from low-income households. It aims to solve their digital exclusion through a digital channel that is close and very easy to use.

It offers users an intelligent and decentralised data storage system, which allows secure control of one’s own data. Cozy brings together several services (storage applications, bank aggregator, password, contact and photo manager) and data, simplifying use with simple and easy-to-use functions: direct links to share a folder or document, password management with automatic generation of strong passwords, automatic online data retrieval with a simple click, alerts and help to monitor the budget, etc.

The user has a USB key with which he can open his Cozy digital home from any computer. The content of this key is systematically synchronised to the user’s digital home. The USB key physically symbolises the possession of their data (and also, for certain groups, the security of not running the risk of losing a photo, a letter, a diploma… the only witnesses of their history), although it will of course be kept in a cloud. The password is really just the simplified access key to your personal space, inaccessible without a password. The browser – Firefox – is installed and configured to the key and therefore the user does not leave any personal data (cookie, browsing history, etc.) on the computer where he/she enters the key to access his/her personal space.

It includes Cozy Cloud, a data storage service in the cloud that preserves privacy and allows automatic import of your own documents, such as invoices, online purchases or bank details (Cozy Collect), access to documentation from any synchronised device (Cozy Drive) and a backup copy of photographs available when you need them (Cozy Photos).

Characteristics of innovation

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Localization

France

Partners / Funders

Secours Populaire Français, Samu Social de Paris, Fondation AFNIC, Framasoft

Genesis

Not having access to the Internet or not knowing how to use digital tools is a handicap for around 17% of the French population, according to a study by the National Institute for Statistics and Economic Studies (INSEE). However, digital technology should not exacerbate inequalities and should not become an obstacle to integration into society but, on the contrary, a valuable aid. That is why, since 2015, this French startup, driven by community education associations, aims to be an inclusive technology that is accessible to everyone, user-friendly and respectful of users’ privacy.

Level of implementation

Cozy Clud has become an operational solution available from any device and country (with access in English, French and Spanish, among others), which simplifies the daily digital life of users, especially those in a precarious situation, as it allows an easy and secure use of its services.

More information

Propose your innovation
See our selection of innovations

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pPoject to combat loneliness among older people
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Soy yo literal, a Digital Platform for Youth Mental Health

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Fokus PI

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FOKUS PI is a a decision-making support tool for professionals in the social, healthcare, and educational sectors

Newsletter

Subscribe if you want to be informed about all the trends in innovation in social services.