How are you doing? The conversation heals. Mass calls to the elderly

Publications Bank of innovations

How are you doing? The conversation heals. Mass calls to the elderly

Barcelona City Council

Image from Pixabay.

The Barcelona City Council’s Directorate for Ageing and Cures promoted this project with the coordination of the Department for the Promotion of Older People and the Directorate for Social Innovation, to take an interest in the emotional well-being of people aged 70-84 who were not linked to municipal services in the context of the COVID-19 pandemic and to inform them, when necessary, about existing resources that could improve their emotional state and their social isolation and/or loneliness.

Throughout the entire project, between June 2020 and July 2021, 53,382 people aged 70-84 were called automatically via 227,153 automated calls. Of the people called, 5,433 responded that they did want someone representing the City Council to call them personally on the phone. As a result of this, 7,961 personal calls were made, in which a telephone conversation was held with 4,714 people, filling out a form of 16 diagnostic questions (about loneliness or social isolation, sadness, anxiety, worries, information needs, etc.) to 4,360 people.

Verbio, a conversational technology company, using artificial intelligence and natural language processing, made the automated phone calls. Fundación Avismón, with expertise and sensitivity in the care and support of elderly people, was in charge of making the personal phone calls and providing information and guidance. And the Fundación Salud y Persona attended to 168 people expressing emotional distress, with professional psychologists by telephone (approximately 3 calls per person referred).

Ajuntament de Barcelona

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Auzosare, technology and community action against the social isolation of elderly people living alone

Publications Bank of innovations

Auzosare, technology and community action against the social isolation of elderly people living alone

Agintzari

Image from Freepik.

Intelligent technological platform that allows for the detection and knowledge of situations of solitude and social isolation among the ageing sections of the population, and for effective responses from the community and social services.

Auzosare has developed a Big Data Risk Assessment system, which allows the organization, storage, manipulation, analysis and modelling of large amounts of data from the real world and linked to a spatial reference. It identifies people older than 65 who live alone and catalogues them at different levels of vulnerability or risk based on physical and health indicators, relational, economic, housing, basic resource distance and aid, etc. It feeds on information from the sponsor, the cadastral and municipal social services; as well as information identified by agents of the person’s community network (Beharis), previously trained in social gaze.

The smart tool is targeted at three different profiles of people: fragile elderly people who are in a solitude situation that negatively impacts on maintaining their autonomy; community volunteers who, through simple training, participate in identifying situations of vulnerability; and municipal professionals who incorporate new technology tools and exploit the community’s potential for social intervention.

The platform is based on knowledge of the strengths and weaknesses of the community networks and key agents of each municipality or territory, and is being implemented experimentally in both urban and rural municipalities of Euskadi. It includes a technological tool that allows the situations of social isolation to be detected; a community activation program and key actors from each territory; and an app that allows connecting to municipal social services.

Agintzari

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Alella Poble Cuidador, a community support network in loneliness, illness and the end of life

Publications Bank of innovations

Alella Poble Cuidador, a community support network in loneliness, illness and the end of life

Ajuntament d’Alella, Fundació Sant Francesc d’Assís and Fundació La Caixa

Picture taken from Alella Poble Cuidador’s web.

Community network that promotes the articulation of collective action to care for people in the municipality who suffer from loneliness, a chronic illness or are at the end of life, and their families, so that they feel cared for and accompanied , whether they live in their private home or live in any of the health and social entities in the village. The goal is to create a safe, friendly, and caring community environment for these people.

Alella Poble Cuidador acts in three areas of intervention: care and support, training, and education and awareness. In each area of ​​intervention it has structured a set of resources (families, social and health centers, schools, companies, etc.) to promote the development and use of personal and community skills and resources for the care and the accompaniment, and to assert, throughout the life cycle, the values, beliefs and practices for good living and good dying.

At the same time, it carries out activities such as care and support; group meetings of bereaved people and caregivers; training of professionals and caregivers; support for the preparation of the advance directives document; exchange of orthopedic and sanitary equipment; support for the organization of farewell ceremonies; intergenerational musical encounters; and theatrical lectures.

Emotional and professional support available to everyone.

Citizens of the municipality can participate in the network by registering, at no cost, to benefit from the services offered; becoming network partners and participating in working groups; becoming network volunteers; collaborating financially; or following current affairs and network news.

A consultancy has externally evaluated the results of the program, which can be consulted on the web. Proponents of her case have been working to make the actual transcript of this statement available online. The network has, in addition to volunteers, a team of specialized professionals.

Alella, poble cuidador

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Kletskassa, supermarket cashiers against loneliness

Publications Bank of innovations

Kletskassa, supermarket cashiers against loneliness

Kletskassa has been driven by the Dutch government and more than twenty corporations in the country.

Image from Jumbo’s website.

Network of chat boxes (“kletskassa” in Dutch), in operation at the payment boxes of various supermarket chains, which at the time of payment of the purchase offer a moment of conversation with the cashier to people who are in no hurry and that they may feel alone.

The initiative is part of the action plan of the National Coalition against Solitude, created by the Ministry of Health, Welfare and Sport of the Netherlands, along with about twenty major organizations in the country. This institution fights against the social isolation that a part of the population suffers through campaigns that encourage interpersonal connections, such as having a coffee with a neighbor, or talking to the cashier of the supermarket. Hugo de Jonge, Minister of Health, Welfare and Sport, says: “Everyone can do something to break the loneliness of others”.

Some large supermarket chains, such as Jumbo, have opened “kletskassa” in all their establishments.

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Village Landais Alzheimer, village that allows autonomy of people with Alzheimer

Publications Bank of innovations

Village Landais Alzheimer, village that allows autonomy of people with Alzheimer

Village Landais Alzheimer Public Interest Group

Imatge from Ehpadia website.

Residential complex with 105 people suffering from Alzheimer’s with a high degree of independence.

It is a small village designed exclusively to allow people with this disease to live autonomously, away from socio-sanitary centres and without the constant support of their relatives. Each inhabitant pays 24,000 euros per year and lives in a family-like house, despite sharing with other residents common spaces such as shops and a theater room. Sociosanitary care, on the other hand, is guaranteed by a group of professionals working there, as well as volunteers working in activities to promote the socialization of the residents.

The village is also a resource center for medical and therapeutic research, as studies are conducted there to assess the results and impacts of this innovative residential model.

Village Landais Alzheimer

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

WACS, automated and massive call service to vulnerable people

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Bringing Ingenuity to Life

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Gillie.AI, artificial intelligence that monitors patients at home

Publications Bank of innovations

Gillie.AI, artificial intelligence that monitors patients at home

Gillie.AI

Image taken from Gillie.AI’s website

Cloud service that, thanks to Gillie.AI technology, analyzes the medical and welfare data of people with long-term care needs, to turn them into practical information and personalize their attention.

Artificial intelligence allows those who take care of patients at home to constantly monitor their physical and mental wellbeing through a platform that monitors the condition of patients remotely.

Gillie.AI’s software analyzes the reports that workers produce when visiting patients and draws conclusions: if there has been an improvement, if the patient’s situation has worsened in a particular aspect… By doing this, risk patterns can be easily identified and urgent needs can be anticipated.

In addition, professionals can organise patients’ visits according to how critical their state is and receive direct notifications to their smartphones in case of emergency.

GILLIE Healthcare

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

MK360, immersive technology for the care and welfare of older people

Publications Bank of innovations

MK360, immersive technology for the care and welfare of older people

Broomx and Grup Arrels

Users of the Grup Arrels enjoying an immersive experience. Retrieved from Broomx’s website.

Projector that allows immersive group experiences of 360 degrees to the range of services, residences, and open centres for older people to perform cognitive, physical, sensorial, and emotional stimulation activities with great therapeutic power.

Thanks to the collaboration between the Catalan company Broomx and the Foundation Grup Arrels, they have fostered diverse experiences of application of immersive technology MK360 in old users of different services: treatment of people with cognitive disorders, dementia and Alzheimer’s; the creation of relaxing spaces where music and images surround the users; funny and energizing experiences, such as the projection of a roller coaster tour; or the recreation of city sites in an immersive way, an experience that has been especially useful during the months of residential confinement due to Covid-19.

The 360-degree images that the Grup Arrels projected through the projectors MK360 of Broomx were recorded by the group’s own socio-sanitary professionals, using their mobile phones, in community and neighbourhood spaces (parks, markets, streets, etc.) in the city of Barcelona.

Broomx

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Easy Reading, making webpages accessible to people with cognitive disabilities

Publications Bank of innovations

Easy Reading, making webpages accessible to people with cognitive disabilities

Athena, Dart, FunkaNu, JKU, KI-I, PIKSL, Texthelp, TUD, W3C

Test of the Easy Reading software. Retrieved from the Easy Reading website

Software for Internet users with cognitive disabilities that offers a wide tool package to make it easy to read and understand any existing web page. It can be installed on the computer of those people who need it, and Easy Reading is responsible for adapting the content of web pages in the way most useful way for the user: making the structure simpler; changing the colours and design; explaining the content with symbols, videos or images; defining the words that the text includes; passing the text to a voice; etc. The software offers all these functions semi-automatically, as they require a certain interaction with the user.

To develop the project, “peer research” has been used to take into account the real needs of users, involving those who will use the end product, in this case people with cognitive disabilities. These are the main target group of Easy Reading, but not the only one, as it can also benefit old people with cognitive disabilities or other people with cognitive difficulties.

Easy Reading

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet

Helpper, people with support needs connect with people willing to help them

Publications Bank of innovations

Helpper, people with support needs connect with people willing to help them

Helpper

Young helpper helping an elderly woman to do groceries. Retrieved from Helpper’s website.

Service that connects people who need some support for their daily life tasks (helppies), with people close to them, in the same neighbourhood or village, who are willing to help them (helppers).

Helppper is a model that seeks the comfort of both sides, because it allows helppers to specify what their availability is (schedule, types of service they can offer, if they offer it free or with remuneration, etc.); and the helppies to select the support to be received (what person, for which support needs, schedule, modality, price, etc.). Helpper offers three subscription modalities: Basic, Standard and Premium, to make it easier for each person to personify the level of assistance they want to receive.

People with disabilities, with chronic diseases, elderly people, parents and mothers who are very busy, and even carers who need help in caring for dependents, can access the service.

The types of assistance or possible tasks to offer/receive include: small home repairs; food aid; support with administrative processes; travel and transport support; company to mitigate unwanted loneliness; babysitting; etc.

The service is available in French and Dutch.

Helpper

Banc d’innovacions

Imatges Posts Web 64 min 2

NaviLens, a code system that guides individuals with visual impairments in public spaces

NaviLens is a code system with relevant information about public spaces to increase the autonomy of people with visual impairments.
Mentegram

Mentegram, therapeutic monitoring of patients in mental health treatment

Mentegram is a tool that allows evaluating and monitoring the daily behavior of individuals in therapeutic treatment.
Pycipedia

Pycipedia, collaborative platform for social workers specialized in parenting with intellectual disabilities

Pycipedia is a web platform for social workers specialized in supporting parents with intellectual disabilities.
Mapathon

Mapathon UPC, a web platform that gathers geolocated points on a map

Mapathon UPC is an open web platform that allows for the collection of geolocated points on a map collaboratively.
AutisMIND

AutisMIND, an application to stimulate the social cognition of children with ASD

AutisMIND is a mobile application that enhances the ability to empathize with others in children with Autism Spectrum Disorder (ASD)
Digital Streetwork

Digital Streetwork, social workers who assist young people through the Internet

Digital Streetwork is an initiative that moves street work with youth to the Internet