Virtual visits to social services to bring them closer to citizenship

Publications Bank of innovations

Virtual visits to social services to bring them closer to citizenship

Vitoria-Gasteiz City Council

Example of a virtual visit. Retrieved from Vitoria-Gasteiz City Council website.

Service that allows virtual visits to the different social services offered by the City Council of Vitoria-Gasteiz. It is a combination of Google Street View and YouTube 360 technologies to be able to offer an immersive and real experience without moving from home. This technology enables the realization of interactive visits, while at the same time providing summary videos of the sites through the local social services website.

Visits are tours that serve to make the services and their facilities known, using them agilely and easily, either through the interaction with the computer’s mouse, touch-like to mobile devices, or even with virtual reality glasses. Spaces can be visited virtually at any time, and thanks to the 360 degrees’ video format the feel is similar to being present in the visited site.

This information instrument seeks, not only to connect social services with citizenship, but also to other institutions, third sector entities, etc. to promote networking and cooperation between services.

Ayuntamiento de Vitoria-Gasteiz

Banc d’innovacions

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Barnahus, care service for child victims of sexual abuse

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Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
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Help to care, support for people who care for others

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Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

Be Girl, project against menstrual poverty, and the stigma and taboos it entails

Publications Bank of innovations

Be Girl, project against menstrual poverty, and the stigma and taboos it entails

Be Girl and Plan Internacional

Colombian girls with their Smart Cycle. Retrieved from the website of Be Girl.

Project to combat menstrual poverty, as well as the stigma and the taboos it entails. It consists of an offer of reusable and affordable menstrual products, training workshops and a pendant that helps to monitor the menstrual cycle itself.

Be Girl products consist of reusable menstrual products, such as panties or cloth pads, made of waterproof and absorbing materials that prevent loss and allow for affordable and safe menstruation, both for the environment and for users. They have a useful life of two years, avoiding waste from traditional pads and tampons, as well as being safer, hygienic and more economic in the long term. Its design is comfortable, beautiful, and efficient to respond to the needs of people who menstruate.

The project also offers menstrual cycle knowledge workshops, which include the use of Smart Cycle, a tool that allows one to know the menstrual cycle and its different parts (menstruation, ovulation, maximum fertility day, etc.). It is a pendant that helps track the menstrual cycle and better understand one’s body. These workshops are intended for both girls and boys, to show menstruation as a natural and free of stigmas. They are performed in schools and leisure sites, to make them safer and freer from menstrual taboos.

Be Girl products can also be purchased online, and with the benefits of the sales, the impulsive organizations fund the free distribution of products to girls with few resources.

Be Girl

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

Raaji, chatbot to inform and empower girls and women

Publications Bank of innovations

Raaji, chatbot to inform and empower girls and women

Aurat Raaj

Girls using the chat-bot Raaji. Retrieved from Aurat Raaj’s website.

Chat-bot that informs girls and women about gender issues and helps them empower and defend their rights. It uses a virtual character, Raaji, which is able to answer questions and have a conversation through artificial intelligence algorithms. It provides information on issues considered taboo which are of great importance to female empowerment, such as issues of reproductive health, security or economic autonomy. In addition, a team of professionals detects if there are cases that require professional intervention and are derived from them to the most appropriate services.

The Pakistani organization that has developed it, Aurat Raaj, also collaborates with schools and social organizations to make workshops and activities to empower women and girls, and to try to break some stigma surrounding topics such as menstrual hygiene. To further expand this task, they have created an animated series where the main character, Raaji, passes through different situations considered taboo but which are part of the day-to-day life of many girls. In this way, girls see themselves in a character that they identify with, who normalizes and overcomes these situations, encouraging them to take the initiative through activities such as training courses, personal defence, etc.

Chat-bot is a versatile tool available in English and Urdu, and has also been adapted to Covid-19 to provide reliable information about the disease for girls and boys, in an easy way. Raaji is a sample of how technology can help expand and take the work of social organisations further, creating a tool that is easy to access and which allows the easy and private reporting of issues of great importance and on which there are taboos or misinformation.

Aurat Raaj

Banc d’innovacions

App Morada

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App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

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Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

SMART-UP, Smart Meters to fight against energy poverty

Publications Bank of innovations

SMART-UP, Smart Meters to fight against energy poverty

Ecoserveis, Alpheeis SAS, National Energy Action, Projects in Motion Limited, AISFOR SRL

Technicians advising a neighbour on the use of the Smart Meters

Smart monitors that let you know the energy that is being spent in a household at each time and thus be able to change consumption practices to reduce the energy bill. The Smart Meters incorporate small home screens (In-House) in which each household can visualize its consumption in real time.

This system has been developed as part of a European project between 2015 and 2018, with 5 participating countries. The project also included the training of the various agents who are in relation with vulnerable users: social workers, installers, etc. Training guides can be found for free on the project’s website and are adapted to the context and language of each participating country. This training allowed for gaining the knowledge needed to accompany users in the use of Smart Meters, interpreting consumer data, and knowing the possible measures to be taken to reduce the amount of energy bills.

SMART-UP

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

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Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

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Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

Personal budgets, a new model that facilitates the autonomy and decision-making capacity of people with disabilities

Publications Bank of innovations

Personal budgets, a new model that facilitates the autonomy and decision-making capacity of people with disabilities

Flemish Agency for Persons with Disabilities (VAPH, Flemish acronym), Support-Girona Foundation

User creating his Personal Budget with the help of an adviser

A system targeted at disabled people who need long-term care and support, which enables the individual to decide which services he or she wants to receive and how he or she wants to receive them. This is thanks to a Personal Budget that is allocated to him and that the person himself can decide how to spend it.

First, the person, who needs to be over 17 years old, makes a personal budget request, making an application to indicate what activities he wants to do, what support he has currently, whether these are sufficient or not to meet his needs, what are his strengths and weaknesses, etc. Once the request is made, a multidisciplinary team issues a report in which they objectively assess the needs of the person and the Personal Budget that would fit him best.

Once the Personal Budget is granted to the person, they will be able to decide freely, firstly, whether to receive it in the form of coupons or bank transfer. Secondly, what type of services they want to invest in: direct home care, participation in therapies, obtaining an individual supervisor for one day trips, hiring a transport company to manage their mobility, etc.

In this way, the Flemish system of Personal Budgets allows for long-term care which provides greater autonomy for disabled people in deciding how to meet their own needs on the basis of the range of services available.

VAPH

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

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Imatges Posts Web 6 min 1

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Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

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Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

Wheelmap.org, world map of accessibility for wheelchair users

Publications Bank of innovations

Wheelmap.org, world map of accessibility for wheelchair users

SOZIALHELDEN

Volunteer adding information into the map. By Andi Weiland I Wheelmap.org

Virtual free access map that indicates the accessibility of public sites around the world for persons with reduced mobility or wheelchair users, parents with a stroller, etc. It works similarly to Wikipedia: everyone can contribute with their knowledge of public places to update, expand, and improve the information contained in the map, in a very simple way. The map can be used from both your computer and mobile phone or tablet, using the Apps for iPhone and Android. It works all around the world and has already been translated into 32 languages, including Catalan and Spanish.

The accessibility rating system for each space is very easy to understand because it follows the idea of the traffic light: green if the site is fully accessible to wheelchairs; orange if it is partially accessible; and red if it is not. Sites that still have to be marked have a grey colour label. At the same time, this colour rating follows two important criteria: the first is accessibility in general, meaning whether or not there are stairs at the entry or inside the place to mark. And the second is the accessibility of toilets for wheelchair users. This will provide essential information to these people and shows the level of universal accessibility of the villages and towns of the whole planet.

Wheelmap.org

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

Soliguide, a digital guide of services for homeless people

Publications Bank of innovations

Soliguide, a digital guide of services for homeless people

Solinum

Digital kiosk to access the interactive map of services

Online platform and touchscreens present in different large French cities, which allow homeless people, refugees or people with other serious vulnerabilities to contact specialized services that can meet their basic needs. This platform can be used from different electronic devices such as mobile phones, tablets or computers, or also from digital kiosks installed in public spaces (touchscreens located in train stations, reception centres, etc.).

Soliguide is an initiative of the Solinum association, which answers questions such as: Where can I eat? Where can I maintain my personal hygiene? Where can I sleep safely? And not only this, but also reports on other services such as: support and advice on legal issues, advice on job search, language classes, etc.It is an easy way to find services grouped by category and geographical area, according to the needs of each person, and in different languages: French, English, Arabic and Spanish. The data is regularly updated by the team of the Solinum association and, through an App, social professionals can make themselves known on the Soliguide map.

Solguide

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

TripApp, an application to reduce the risks of drug abuse

Publications Bank of innovations

TripApp, an application to reduce the risks of drug abuse

Unsplash

A mobile application that can reduce risks and harms related to drug abuse.

It is based on delivering reliable and objective information and engaging the community. On one hand, the application collects information from a large European network of drug analysis laboratories and alerts real-time to users about the presence in the market of adulterated, contaminated or dangerous drug products. On the other hand, it also offers to the users who use simple colorimetric methods to determine the purity of the drugs, the possibility of directly uploading their they got to the application. This second feature is particularly useful in countries that do not have a network of analysis laboratories.

The app also offers a map for locating drug analysis services, sexual health services, drug use rooms, opioid substitution therapy programs, health and party projects, and exchange  programs for syringes and needles.

To ensure total security and privacy of users, the application does not store any personal data, neither location, nor image metadata.

The application has been developed for Android in 15 different languages. The iOS operating system is expected to be available soon.

TripApp

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

La Webteca Inclusiva, a digital bank of educational resources for inclusion

Publications Bank of innovations

La Webteca Inclusiva, a digital bank of educational resources for inclusion

Down Catalunya

Foto: Down Catalunya

Digital bank of pedagogical resources for the social inclusion of people with intellectual disabilities, aimed at teachers, families, social entities, etc. It includes learning materials, activities to put into practice in the classroom, articles of interest, games and dynamics in the field of leisure and entertainment.

The resources offered have previously been valued and selected by professionals, and users can both download materials and propose materials that they themselves have developed and that may be useful to other professionals of education and care for people with disabilities intellectual.

La Webteca Inclusiva

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.

Les meves ajudes, an on-line tool to facilitate access to social assistance

Publications Bank of innovations

Les meves ajudes, an on-line tool to facilitate access to social assistance

Barcelona’s City Council

Foto: Ajuntament de Barcelona

A simulator called “Les meves ajudes”, allows on line consultation of the social aids a person is entitled to regardless of the Administration that manages them.

The simulator works anonymously and, based on the input, indicates which social aids may be requested, estimates the amount, and links to the procedures to be followed to request them.

Les meves ajudes

Banc d’innovacions

App Morada

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.
Access4You

Access4you, accessibility certification for people with disabilities

Access4You is an Innovative initiative based on the certification of accessibility of the built environment for people with special needs
Help to care

Help to care, support for people who care for others

Help to Care is an innovative mobile application created to support people who care for others in Kent and Medway, England.
Audivers 360

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.