e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

Publications Bank of innovations

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

e-NABLE

Image from Enable the future Instagram profile

Online community of 10,000 people worldwide who voluntarily use their 3D printers to create hand and arm prostheses for adults and children who need it.

Individuals and organizations who wish to collaborate with the cause access the web to find users from more than 100 countries who need a prosthetic and have posted photographs showing and explaining the required prosthetic. The voluntary, then, contacts this person, downloads all the necessary information from the website, and adapts the available designs, which are in open source and free of rights, to the specific need of the person who will benefit. Once the prosthesis is printed, the voluntary person disinterestedly forwards it to the final beneficiary, who often lives in another country or continent.

In this way, through domestic manufacturing technology, people with low resources who cannot access a prosthetic because of their high price and/or the need to adapt them to children’s growth can have a free and customised prosthetic.
As an online portal, each can connect with people demanding from all over the world, although also can easily find plaintiffs living nearby and deliver the prosthetic to them personally.

e-NABLE

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

DPR, a smart tool to facilitate the work of primary care social service professionals

Publications Bank of innovations

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Ajuntament de Barcelona Àrea de drets socials

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

WACS, automated and massive call service to vulnerable people

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Bringing Ingenuity to Life

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Helpper, people with support needs connect with people willing to help them

Publications Bank of innovations

Helpper, people with support needs connect with people willing to help them

Helpper

Young helpper helping an elderly woman to do groceries. Retrieved from Helpper’s website.

Service that connects people who need some support for their daily life tasks (helppies), with people close to them, in the same neighbourhood or village, who are willing to help them (helppers).

Helppper is a model that seeks the comfort of both sides, because it allows helppers to specify what their availability is (schedule, types of service they can offer, if they offer it free or with remuneration, etc.); and the helppies to select the support to be received (what person, for which support needs, schedule, modality, price, etc.). Helpper offers three subscription modalities: Basic, Standard and Premium, to make it easier for each person to personify the level of assistance they want to receive.

People with disabilities, with chronic diseases, elderly people, parents and mothers who are very busy, and even carers who need help in caring for dependents, can access the service.

The types of assistance or possible tasks to offer/receive include: small home repairs; food aid; support with administrative processes; travel and transport support; company to mitigate unwanted loneliness; babysitting; etc.

The service is available in French and Dutch.

Helpper

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Outcomes Star, methodology for customizing and objectivising Social Services intervention

Publications Bank of innovations

Outcomes Star, methodology for customizing and objectivising Social Services intervention

Triangle

Working one-to-one with Outcomes Star. Retrieved from Outcomesstar.org.uk

Methodology to evaluate and plan customarily the transformation processes of people served by the Social Services. It is designed to be an integral part of social intervention, not a secondary tool; to achieve the most custom-like relationship between the person concerned and the professional using one-to-one work; and to adapt to their specific needs. It is a comprehensive social intervention formula, which allows users of the Social Services to be involved in all parts of their process and to measure their progress with objective indicators.

There are different star models, so the basic methodology can be applied to different services and social situations, by means of different indicators for each case. There are between 5 and 10 outcome areas, which are shared in a star-shaped diagram, making it a visual resource and easy to understand. These areas can be both positive and negative, allowing a visual map of the person’s life to be displayed and advised from their strengths and weaknesses. Each outcome area has a numerical scale (from 1 to 10 or 1 to 5) that is used to evaluate the initial situation of the person through objective criteria that are specified according to the type of service.

Outcomes Star allows the evaluation of the starting point of the given person, and from there the creation of an action plan and objectives based on the different areas of the star. The star is completed regularly to measure the change being produced and to readapt the action in the necessary cases. The collected data can be used for a specific case or interpreted as aggregated data to allow the overall evaluation of the results of a project or service.

To use Outcomes Star, is mandatory to buy the license and take the initial training provided by the company Triangle, which helps to achieve maximum performance and an adaptation of the methodology for each specific organization or service to be used.

Outcomes Star

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Protection People app (PPa), biometric recognition to assist undocumented vulnerable people

Publications Bank of innovations

Protection People app (PPa), biometric recognition to assist undocumented vulnerable people

It Will Be

Worker of an NGO creating a profile in the App

App that uses biometric technology to reliably identify and record vulnerable people without papers, especially children, and at the same time share this information between various NGOs to coordinate and improve the care of the registered people. Protection People app (PPa) is primarily intended to register users of services that are outside the system or have no identification documents, are homeless, had to suffer humanitarian disasters or other difficult situations.

The information collected in the App has a high level of encryption to ensure its protection. In addition, PPa is easy to use and maintain and is multilingual (English, French, and Spanish). Another advantage is its accessibility from different mobile devices allows to register people on the street, on the open field and anywhere, and at the same time it makes the app available to NGOs of any size and capacity.

PPa uses multifactorial biometric recognition software (palmar, facial and fingerprint) to register users. Its reliability is very high because it does not read the palmar print but the vein pattern, which does not change with age. Once the person is identified, a profile can be created that briefly describes their situation, history, and needs.

PPA Protection People App

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Soliguide, a digital guide of services for homeless people

Publications Bank of innovations

Soliguide, a digital guide of services for homeless people

Solinum

Digital kiosk to access the interactive map of services

Online platform and touchscreens present in different large French cities, which allow homeless people, refugees or people with other serious vulnerabilities to contact specialized services that can meet their basic needs. This platform can be used from different electronic devices such as mobile phones, tablets or computers, or also from digital kiosks installed in public spaces (touchscreens located in train stations, reception centres, etc.).

Soliguide is an initiative of the Solinum association, which answers questions such as: Where can I eat? Where can I maintain my personal hygiene? Where can I sleep safely? And not only this, but also reports on other services such as: support and advice on legal issues, advice on job search, language classes, etc.It is an easy way to find services grouped by category and geographical area, according to the needs of each person, and in different languages: French, English, Arabic and Spanish. The data is regularly updated by the team of the Solinum association and, through an App, social professionals can make themselves known on the Soliguide map.

Solguide

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

TripApp, an application to reduce the risks of drug abuse

Publications Bank of innovations

TripApp, an application to reduce the risks of drug abuse

Unsplash

A mobile application that can reduce risks and harms related to drug abuse.

It is based on delivering reliable and objective information and engaging the community. On one hand, the application collects information from a large European network of drug analysis laboratories and alerts real-time to users about the presence in the market of adulterated, contaminated or dangerous drug products. On the other hand, it also offers to the users who use simple colorimetric methods to determine the purity of the drugs, the possibility of directly uploading their they got to the application. This second feature is particularly useful in countries that do not have a network of analysis laboratories.

The app also offers a map for locating drug analysis services, sexual health services, drug use rooms, opioid substitution therapy programs, health and party projects, and exchange  programs for syringes and needles.

To ensure total security and privacy of users, the application does not store any personal data, neither location, nor image metadata.

The application has been developed for Android in 15 different languages. The iOS operating system is expected to be available soon.

TripApp

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Artificial Inteligence for identification of social vulnerability

Publications Bank of innovations

Artificial Inteligence for identification of social vulnerability

City of Espoo

Foto: City of Espoo

Big Data Analysis through Artificial Intelligence (IA) of multiple demographic databases to identify which people in a municipality need social help. This is a successful experiment carried out in 2017 by the City of Espoo (Finland), which has analyzed the social, health, and educational data of the entire population of the municipality, around 520,000 people, between the years 2002 and 2016.

Population data has been analyzed grouped according to various family environments, rather than by traditional methods of individual analysis. The results have allowed to identify, for example, 280 predictive factors in the field of childhood vulnerability and to show that, although none of these individual factors is a risk, the simultaneous occurrence of several factors can be a risk.

This pioneering experience of the Espoo City Council has shown that the analysis of a large volume of data from different origins through Artificial Intelligence techniques can play a very important role in the future of Social Services.

Espoo

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Les meves ajudes, an on-line tool to facilitate access to social assistance

Publications Bank of innovations

Les meves ajudes, an on-line tool to facilitate access to social assistance

Barcelona’s City Council

Foto: Ajuntament de Barcelona

A simulator called “Les meves ajudes”, allows on line consultation of the social aids a person is entitled to regardless of the Administration that manages them.

The simulator works anonymously and, based on the input, indicates which social aids may be requested, estimates the amount, and links to the procedures to be followed to request them.

Les meves ajudes

Banc d’innovacions

COTI és una xarxa social que connecta persones amb dificultats cognitives amb els seus familiars i amb professionals de l'àmbit sociosanitari

COTI, a social network that facilitates digital communication for people with cognitive impairment

COTI is a social network that connects people with cognitive impairment to their families and to professionals in the social and healthcare sector.
wSocial platform that integrates artificial intelligence to improve social services intervention

wSocial, a platform that integrates artificial intelligence to improve social services intervention

wSocial, is a platform that integrates artificial intelligence to improve social services intervention
Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments

Cognitive telerehabilitation platform offering personalized online treatments