Vangin, integration of social services into a single citizen portal

Toni Codina on 18 July 2023

Portal that brings together in one place all the digital services of the various public institutions of the Faroe Islands (Denmark), including social services, to provide citizens access to information and management of all types of procedures.

Vangin has become an example of digitalization in the public sector worldwide, placing the Faroe Islands in a leading position. Vangin centralizes all services in this Danish territory and is available to everyone over 15 years of age with a Faroese personal identification number. The previous and key step to use this tool is the registration through Samleikin, which is the electronic authentication used in the Faroe Islands.

Vangin offers a wide range of self-service services from various providers, and social and welfare services are included in them. Thus, citizens can easily carry out often complex online procedures, such as applying for official documents, registering for social programs or submitting applications for public services, without having to physically travel to the institutions. It also offers a personal calendar that allows to keep track of appointments, facilitating the organization of citizenship from reminders of relevant deadlines. Furthermore, Vangin provides a secure mailbox called Mínboks, which allows receiving and sending messages related to the issues that are of interest to each individual, guaranteeing at all times the confidentiality and security of communication.

Characteristics of innovation

Bank of innovations, Cross-cutting intervention, Information and planning, New service, Personalization of the service, Process simplification, Right of choice of the user, Self-management and participation, Speed up response times, User empowerment

Localization

Feroe Islands, Denmark

Partners / Funders

Akstovan, Almannaverkio, Apoteksverkio, Eidis Kommuna, Eysturkommuna, Ílegusanvio Genetic Biobank, Funglafjardar Kommuna, Fugloyar Kommuna, Hvannasunds Kommuna, Klaksvíkar Kommuna, Kunoyar Kommuna, Kvívíkar Kommuna, Runavíkar Kommuna, Sjóvar Kommuna, Sjóvinnustrýrid Faroese Maritime Authority, Skúvoyar Kommuna, Studni, Sunda Kommuna, Sorvágs Kommuna, Taks, Samleikin, Tórshavnar Kommuna, Tunnil, Umhvorvisstovan, Vestmanna Kommuna ¡

Genesis

In 2015, the digitalization of services for citizens, industry and the public sector began in the Faroe Islands with the idea of modernizing the welfare and services of the population. Thus, services were developed that finally since 2019 are agglutinated in the same platform, Vangin, making it easier for citizens to access and manage digital services offered by public institutions and municipalities where they reside.

Level of implementation

Vangin has become an example of digitalization in the public sector worldwide, placing the Faroe Islands in a leading position. This technological tool has achieved the adaptation to digital services of the population since its launch, which is very positively observed and gives strength to Talgildu Føroyar to continue developing and adding digital services to Vangin while outlining a new digital strategy for the future.

More information

Propose your innovation

See our selection of innovations

Banc d’innovacions

Virtual Metaverse to Improve Daily Skills of People with Intellectual Disabilities

Plena Inclusión Aragón and Cooperativa Kairós’ metaverse is an avatar that enables learning daily skills to enhance the autonomy of people with intellectual disabilities

Energy Control, a drug analysis service to reduce risks

Energy Control is a drug analysis program that promotes responsible consumption

Predictive Telecare Service in Home Care

The Adinberri Foundation has launched a telecare service that enables anticipation and action through a personalized intervention plan based on the 4P model: prediction, prevention, personalization, and participation.

From your eyes, AI technological tools for visually impaired people

From Your Eyes promotes AI-based solutions to improve the daily lives of visually impaired people.

Reviu, a platform that promotes transparency in housing access

Reviu is an online platform for sharing and searching for apartment reviews, with the primary goal of providing transparent and real information about the real estate market.

I·ROC, a tool that evaluates the recovery process of mental health service users

I·ROC is a tool that measures the recovery process of people using mental health services

By My Side, an app that offers support to drug-dependent women

Toni Codina on 27 June 2023

Application that offers support, advice and resources to women who consume drugs to facilitate access to information and proper decision making to improve their health and well-being.

In order to address the misinformation and harms of drug use among women, which often leads to death, and in conjunction with technology consultancy AND Digital, who have volunteered their digital knowledge and expertise, Simon Community Scotland (SCS) has created By My Side. This app provides evidence-based harm reduction advice that is easily accessible to people who use the charity’s services.

It is designed by women for women. While primarily focused on advice on preventing drug-related harm, the app also has wider resources, such as guidance and guidelines on issues and mental health management and support for people affected by domestic or sexual violence. Thus, the app allows the most relevant advice and resources to be accessible and available to women without ever having to approach a service if they do not want it. The By My Side app enables them to access high quality information and make informed decisions about their health, wellbeing and safety.