Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Publications Bank of innovations

Hoplr, a neighborhood social network to strengthen mutual support and inclusion

Hoplr

Social network aimed at creating social capital among neighbors in a neighborhood. It builds local communities that go hand in hand with current social changes to create fully inclusive and participatory cities.

The initiative aims to put community at the center of neighborhood life, as it considers mutual support to be one of the key elements of neighborhoods. It works free of charge for all types of mobile devices and access is based on each person’s address. To connect neighbors in the same area, neighborhoods are geographically delimited and only profiles from the same neighborhood have access to messages posted within it.

People using the application can meet other people living in the same neighborhood, ask for help to carry out different tasks, or help other neighbors with their needs. In addition, it is a good tool for organizing activities or events such as bike tours or game nights. Hoplr promotes care among the people who participate, whether it is companionship when a person is sick, shopping for elderly people who ask for it, or finding a person to take care of children for a few afternoons during the week.

As for public institutions, they cannot see the conversations between neighbors, but they have the possibility of publishing messages to inform about new developments, with which neighbors can interact and contribute ideas. In other words, it is a social network that promotes direct communication between neighborhood demands and the actions carried out by municipal authorities.

It is a social network free of commercial and advertising intervention, which works respecting the privacy of users, to create a safe environment for communication and citizen participation.

Banc d’innovacions

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BRUS, accompaniment to young people who live in families with situations of drug addiction

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App Morada, support against gender-based violence for women with disability

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Nagaya Tower, an intergenerational building to combat unwanted loneliness

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Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

Woebot, self-help chat for dealing with mental and emotional discomfort

Publications Bank of innovations

Woebot, self-help chat for dealing with mental and emotional discomfort

Woebot Health

Image from Woebot

A chatbot that helps to manage moods, learn about oneself and cope with mental and emotional distress.

In a cognitive behavioural therapy framework, Woebot asks the user how they are feeling and what is going on in their life in a short conversation format. Woebot also talks about mental health and emotional well-being, and shares videos and other useful tools to address the user’s mood and other needs related to their mental and emotional well-being. Woebot is like a self-help book that adapts to each person’s different needs and concerns.

Woebot uses a combination of natural language processing, psychological expertise, excellent writing and a sense of humour to create an informative and friendly conversational experience.

In a study conducted by Stanford University, Woebot use was shown to generate significant reductions in anxiety and depression, primarily in people aged 18-28 who had spoken to Woebot on a near-daily basis.

Woeboth Health

Bank of innovations

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

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App Morada, support against gender-based violence for women with disability

App Morada, support against gender-based violence for women with disability

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Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

Reconnect, a professional app to ensure the continuity of social insertion pathways

Publications Bank of innovations

Reconnect, a professional app to ensure the continuity of social insertion pathways

Groupe SOS

Image from Reconnect webpage.

Work app for social professionals, which gives them all the information they need to support users: check their history, update their status, record meeting reports, schedule reminders for upcoming events, find documents and contacts useful, etc. It also allows you to inform team members of the situation of a person being cared for. And, in the event of a job replacement, the new professional can quickly get an overview of the ongoing procedures and the next steps to take in relation to each of the users.

In addition, it allows you to follow in real time the number of places available in services, accommodation and activities, and find the people who need them; and automatically analyze data statistics related to the people being cared for and assessing the impact of social intervention.

The ergonomics of the application have been specially worked with social professionals and third sector entities so that the management is very simple and allows the professionals to concentrate on accompanying the people being cared for. Co-design with third sector entities also allows you to provide solutions tailored to the specifics of the sector’s programs and services. And, in addition, the configuration of the system allows to satisfy the specific operational needs of each social entity.

Reconnect

Banc d’innovacions

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS is an accompaniment program to young people who live in families with situations of drug addiction
App Morada, support against gender-based violence for women with disability

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Publications Bank of innovations

IntermediaJOB, intelligent job portal with a non-discriminatory algorithm

Intermedia

Image from the Intermedia website.

Digital platform for the selection of professional profiles, especially aimed at people with vulnerabilities, which differs from other portals in the fact that it is able to make an intelligent matching of skills between job offers and candidates, and does not discriminate based on learned patterns.

This is a paradigm shift since, instead of working like other recruitment platforms that only take into account the candidate’s training and work experience as reflected in a CV, IntermediaJOB also values the rest of the learning that the candidate has acquired throughout his life, both in the training and professional and personal fields. This makes the match between the applicant and the company much more reliable than with other portals.

This tool is only possible thanks to innovation, which is why it is awaiting the incorporation of machine learning, a technology that would improve the reliability of the skills match, as well as big data to take advantage of successful experiences, or the use of bots to make technology more accessible to people.

What has already been implemented are the algorithms used by IntermediaJOB. The platform excludes all those better-positioned candidates who have more knowledge than necessary in a workplace, as well as those that value people of one gender more than another, for the simple fact that they follow learned patterns.

Beyond being just a platform where job offers can be posted, it also allows students to find their university internships.

IntermediaJob

Banc d’innovacions

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BRUS, accompaniment to young people who live in families with situations of drug addiction

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App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
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CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Publications Bank of innovations

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Circles, San Francisco (USA)

Image taken from Unsplash.

Application that offers online support groups to help people struggling with mental and emotional health issues.

Through the use of artificial intelligence technology, Circles asks users a series of questions that allow them to relate automatically to groups of other people who are going through life-like problems: personality problems. or mental health, the sudden loss of a relative, a situation of sexist violence, permanent care of a dependent person, difficulties with raising children, the breakup of the couple, etc. Within these groups of eight people, a professional facilitator is assigned to help participants share their situation.

The aim is to get participants to share their stories and to generate a stable space for conversation and encounter between them that allows them to support each other from similar situations they have suffered.

During the Covid-19 pandemic, which paralyzed people’s ability to connect with others, Circles offered thousands of people the opportunity to find relief and mutual encouragement.

Circles is a private paid service. The first week of group therapy is free, and for the following ones you have to pay about € 26 per week.

Circles

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BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

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App Morada, support against gender-based violence for women with disability

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

Kletskassa, supermarket cashiers against loneliness

Publications Bank of innovations

Kletskassa, supermarket cashiers against loneliness

Kletskassa has been driven by the Dutch government and more than twenty corporations in the country.

Image from Jumbo’s website.

Network of chat boxes (“kletskassa” in Dutch), in operation at the payment boxes of various supermarket chains, which at the time of payment of the purchase offer a moment of conversation with the cashier to people who are in no hurry and that they may feel alone.

The initiative is part of the action plan of the National Coalition against Solitude, created by the Ministry of Health, Welfare and Sport of the Netherlands, along with about twenty major organizations in the country. This institution fights against the social isolation that a part of the population suffers through campaigns that encourage interpersonal connections, such as having a coffee with a neighbor, or talking to the cashier of the supermarket. Hugo de Jonge, Minister of Health, Welfare and Sport, says: “Everyone can do something to break the loneliness of others”.

Some large supermarket chains, such as Jumbo, have opened “kletskassa” in all their establishments.

Banc d’innovacions

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS is an accompaniment program to young people who live in families with situations of drug addiction
App Morada, support against gender-based violence for women with disability

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

DPR, a smart tool to facilitate the work of primary care social service professionals

Publications Bank of innovations

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Ajuntament de Barcelona Àrea de drets socials

Banc d’innovacions

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BRUS, accompaniment to young people who live in families with situations of drug addiction

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App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
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Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

WACS, automated and massive call service to vulnerable people

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Bringing Ingenuity to Life

Banc d’innovacions

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS is an accompaniment program to young people who live in families with situations of drug addiction
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App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

MK360, immersive technology for the care and welfare of older people

Publications Bank of innovations

MK360, immersive technology for the care and welfare of older people

Broomx and Grup Arrels

Users of the Grup Arrels enjoying an immersive experience. Retrieved from Broomx’s website.

Projector that allows immersive group experiences of 360 degrees to the range of services, residences, and open centres for older people to perform cognitive, physical, sensorial, and emotional stimulation activities with great therapeutic power.

Thanks to the collaboration between the Catalan company Broomx and the Foundation Grup Arrels, they have fostered diverse experiences of application of immersive technology MK360 in old users of different services: treatment of people with cognitive disorders, dementia and Alzheimer’s; the creation of relaxing spaces where music and images surround the users; funny and energizing experiences, such as the projection of a roller coaster tour; or the recreation of city sites in an immersive way, an experience that has been especially useful during the months of residential confinement due to Covid-19.

The 360-degree images that the Grup Arrels projected through the projectors MK360 of Broomx were recorded by the group’s own socio-sanitary professionals, using their mobile phones, in community and neighbourhood spaces (parks, markets, streets, etc.) in the city of Barcelona.

Broomx

Banc d’innovacions

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS is an accompaniment program to young people who live in families with situations of drug addiction
App Morada, support against gender-based violence for women with disability

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.

Helpper, people with support needs connect with people willing to help them

Publications Bank of innovations

Helpper, people with support needs connect with people willing to help them

Helpper

Young helpper helping an elderly woman to do groceries. Retrieved from Helpper’s website.

Service that connects people who need some support for their daily life tasks (helppies), with people close to them, in the same neighbourhood or village, who are willing to help them (helppers).

Helppper is a model that seeks the comfort of both sides, because it allows helppers to specify what their availability is (schedule, types of service they can offer, if they offer it free or with remuneration, etc.); and the helppies to select the support to be received (what person, for which support needs, schedule, modality, price, etc.). Helpper offers three subscription modalities: Basic, Standard and Premium, to make it easier for each person to personify the level of assistance they want to receive.

People with disabilities, with chronic diseases, elderly people, parents and mothers who are very busy, and even carers who need help in caring for dependents, can access the service.

The types of assistance or possible tasks to offer/receive include: small home repairs; food aid; support with administrative processes; travel and transport support; company to mitigate unwanted loneliness; babysitting; etc.

The service is available in French and Dutch.

Helpper

Banc d’innovacions

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS, accompaniment to young people who live in families with situations of drug addiction

BRUS is an accompaniment program to young people who live in families with situations of drug addiction
App Morada, support against gender-based violence for women with disability

App Morada, support against gender-based violence for women with disability

App Morada is an application that helps and guides women with disability and victims of gender-based violence
Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower, an intergenerational building to combat unwanted loneliness

Nagaya Tower is a building that connects people of different generations to combat the feeling of loneliness.
Imatges Posts Web 6 min 1

Barnahus, care service for child victims of sexual abuse

Barnahus is an integrated unit formed by a specialized multidisciplinary team, whose objective is to prevent the re-victimization of children and adolescents who are victims of sexual abuse.