Auzosare, technology and community action against the social isolation of elderly people living alone

Publications Bank of innovations

Auzosare, technology and community action against the social isolation of elderly people living alone

Agintzari

Image from Freepik.

Intelligent technological platform that allows for the detection and knowledge of situations of solitude and social isolation among the ageing sections of the population, and for effective responses from the community and social services.

Auzosare has developed a Big Data Risk Assessment system, which allows the organization, storage, manipulation, analysis and modelling of large amounts of data from the real world and linked to a spatial reference. It identifies people older than 65 who live alone and catalogues them at different levels of vulnerability or risk based on physical and health indicators, relational, economic, housing, basic resource distance and aid, etc. It feeds on information from the sponsor, the cadastral and municipal social services; as well as information identified by agents of the person’s community network (Beharis), previously trained in social gaze.

The smart tool is targeted at three different profiles of people: fragile elderly people who are in a solitude situation that negatively impacts on maintaining their autonomy; community volunteers who, through simple training, participate in identifying situations of vulnerability; and municipal professionals who incorporate new technology tools and exploit the community’s potential for social intervention.

The platform is based on knowledge of the strengths and weaknesses of the community networks and key agents of each municipality or territory, and is being implemented experimentally in both urban and rural municipalities of Euskadi. It includes a technological tool that allows the situations of social isolation to be detected; a community activation program and key actors from each territory; and an app that allows connecting to municipal social services.

Agintzari

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Alella Poble Cuidador, a community support network in loneliness, illness and the end of life

Publications Bank of innovations

Alella Poble Cuidador, a community support network in loneliness, illness and the end of life

Ajuntament d’Alella, Fundació Sant Francesc d’Assís and Fundació La Caixa

Picture taken from Alella Poble Cuidador’s web.

Community network that promotes the articulation of collective action to care for people in the municipality who suffer from loneliness, a chronic illness or are at the end of life, and their families, so that they feel cared for and accompanied , whether they live in their private home or live in any of the health and social entities in the village. The goal is to create a safe, friendly, and caring community environment for these people.

Alella Poble Cuidador acts in three areas of intervention: care and support, training, and education and awareness. In each area of ​​intervention it has structured a set of resources (families, social and health centers, schools, companies, etc.) to promote the development and use of personal and community skills and resources for the care and the accompaniment, and to assert, throughout the life cycle, the values, beliefs and practices for good living and good dying.

At the same time, it carries out activities such as care and support; group meetings of bereaved people and caregivers; training of professionals and caregivers; support for the preparation of the advance directives document; exchange of orthopedic and sanitary equipment; support for the organization of farewell ceremonies; intergenerational musical encounters; and theatrical lectures.

Emotional and professional support available to everyone.

Citizens of the municipality can participate in the network by registering, at no cost, to benefit from the services offered; becoming network partners and participating in working groups; becoming network volunteers; collaborating financially; or following current affairs and network news.

A consultancy has externally evaluated the results of the program, which can be consulted on the web. Proponents of her case have been working to make the actual transcript of this statement available online. The network has, in addition to volunteers, a team of specialized professionals.

Alella, poble cuidador

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Publications Bank of innovations

CIRCLES, online psycho-social therapy groups of people suffering from similar situations

Circles, San Francisco (USA)

Image taken from Unsplash.

Application that offers online support groups to help people struggling with mental and emotional health issues.

Through the use of artificial intelligence technology, Circles asks users a series of questions that allow them to relate automatically to groups of other people who are going through life-like problems: personality problems. or mental health, the sudden loss of a relative, a situation of sexist violence, permanent care of a dependent person, difficulties with raising children, the breakup of the couple, etc. Within these groups of eight people, a professional facilitator is assigned to help participants share their situation.

The aim is to get participants to share their stories and to generate a stable space for conversation and encounter between them that allows them to support each other from similar situations they have suffered.

During the Covid-19 pandemic, which paralyzed people’s ability to connect with others, Circles offered thousands of people the opportunity to find relief and mutual encouragement.

Circles is a private paid service. The first week of group therapy is free, and for the following ones you have to pay about € 26 per week.

Circles

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Kletskassa, supermarket cashiers against loneliness

Publications Bank of innovations

Kletskassa, supermarket cashiers against loneliness

Kletskassa has been driven by the Dutch government and more than twenty corporations in the country.

Image from Jumbo’s website.

Network of chat boxes (“kletskassa” in Dutch), in operation at the payment boxes of various supermarket chains, which at the time of payment of the purchase offer a moment of conversation with the cashier to people who are in no hurry and that they may feel alone.

The initiative is part of the action plan of the National Coalition against Solitude, created by the Ministry of Health, Welfare and Sport of the Netherlands, along with about twenty major organizations in the country. This institution fights against the social isolation that a part of the population suffers through campaigns that encourage interpersonal connections, such as having a coffee with a neighbor, or talking to the cashier of the supermarket. Hugo de Jonge, Minister of Health, Welfare and Sport, says: “Everyone can do something to break the loneliness of others”.

Some large supermarket chains, such as Jumbo, have opened “kletskassa” in all their establishments.

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

Publications Bank of innovations

e-NABLE, network of 10,000 volunteers making prosthesis with 3D printers

e-NABLE

Image from Enable the future Instagram profile

Online community of 10,000 people worldwide who voluntarily use their 3D printers to create hand and arm prostheses for adults and children who need it.

Individuals and organizations who wish to collaborate with the cause access the web to find users from more than 100 countries who need a prosthetic and have posted photographs showing and explaining the required prosthetic. The voluntary, then, contacts this person, downloads all the necessary information from the website, and adapts the available designs, which are in open source and free of rights, to the specific need of the person who will benefit. Once the prosthesis is printed, the voluntary person disinterestedly forwards it to the final beneficiary, who often lives in another country or continent.

In this way, through domestic manufacturing technology, people with low resources who cannot access a prosthetic because of their high price and/or the need to adapt them to children’s growth can have a free and customised prosthetic.
As an online portal, each can connect with people demanding from all over the world, although also can easily find plaintiffs living nearby and deliver the prosthetic to them personally.

e-NABLE

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

DPR, a smart tool to facilitate the work of primary care social service professionals

Publications Bank of innovations

DPR, a smart tool to facilitate the work of primary care social service professionals

Institut Municipal de Serveis Socials de l’Ajuntament de Barcelona (Barcelona City Council Municipal Institute of Social Services)

Picture by Sora Shimazaki on Pexels

Artificial Intelligence tool to support primary care professionals for social services. Analyzes cases and advises the professional workers to respond to the attended people. The primary care worker who serves a visit, after transcribing on the computer his notes about the most important person in the interview, pressing a button obtains in a few seconds from the DPR system (Requires, Problems, Resources in catalan) a recommendation on the response to give or the action to be undertaken.

DPR processes the annotations of the social worker, classifies the problem and the person’s request, and suggests to the professional the answer to give, according to the resources and services the institution can offer or advise. This “intelligent” system allows social professionals to respond more quickly, more safely and objectively to the user, and users to receive a clear diagnosis with high accuracy reliability.

This tool that automatizes the process of typifying the demands received by social service centers has been trained using machine learning techniques from the data of 300,000 interviews conducted by the social services of Barcelona City Council in previous years.

The DPR system is thus a tool of “collective intelligence”, which does not replace the decisions of social professionals, but provides them with guidance based on the collective experience of previous years and leaves the final decision on the response to each case or situation in their hands.

It is a pioneer tool in Spain which, in addition to supporting decision-making and providing guidance to professionals, makes it possible to improve the planning of resources and services of the administration.

Ajuntament de Barcelona Àrea de drets socials

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

WACS, automated and massive call service to vulnerable people

Publications Bank of innovations

WACS, automated and massive call service to vulnerable people

Hampshire County Council, PA Consulting

Picture from sabinevanerp on Pixabay

Service that makes automated calls to vulnerable people who are in their home and cannot attend social and health care centres on a regular basis or cannot receive close attention.

When a person who needs to be cared for is detected, the person receives an automated call with a voice from a real person, who asks him about his welfare state and possible needs. If the user needs to receive home care or if someone makes the purchase, for example, the system passes the call to a professional to specify the response to their demand.

This service used artificial intelligence techniques and was implemented in 2020 in the face of the inability of the Hampshire (England) government to monitor carefully and consistently vulnerable people during the COVID-19 pandemic. Due to the need to quickly contact thousands of people who were isolated in their homes, the PA Consulting company developed this massive, automated contact system to cater for and fuel a large volume of calls.

Bringing Ingenuity to Life

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Mentoria Social, mentoring for vulnerable young people to promote social inclusion

Publications Bank of innovations

Mentoria Social, mentoring for vulnerable young people to promote social inclusion

Coordinadora Mentoria Social

Picture from “Projecte Rossinyol”, a study that analyzes the impact of mentoring on migrant teenagers. / APPlying Mentoring

Platform of organizations that develop mentoring projects for young people and other vulnerable groups.

Coordinadora Mentoria Social, comprised of 11 partner entities and 8 member entities, brings into contact mentors with people at risk of social exclusion, mainly young people. With the aim of ensuring social cohesion and equal opportunities, the mentor is a voluntary person who is assigned a person to offer him or her their knowledge and experience.

In this way, both people share a few hours a week that enable mentoring to overcome labor, social, academic, etc. due to mentoring support and guidance.

Coordinadora Mentoria Social, through the formations it offers, also works to promote a quality mentoring model in the field of social action.

Coordinadora Mentoria Social

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

Gillie.AI, artificial intelligence that monitors patients at home

Publications Bank of innovations

Gillie.AI, artificial intelligence that monitors patients at home

Gillie.AI

Image taken from Gillie.AI’s website

Cloud service that, thanks to Gillie.AI technology, analyzes the medical and welfare data of people with long-term care needs, to turn them into practical information and personalize their attention.

Artificial intelligence allows those who take care of patients at home to constantly monitor their physical and mental wellbeing through a platform that monitors the condition of patients remotely.

Gillie.AI’s software analyzes the reports that workers produce when visiting patients and draws conclusions: if there has been an improvement, if the patient’s situation has worsened in a particular aspect… By doing this, risk patterns can be easily identified and urgent needs can be anticipated.

In addition, professionals can organise patients’ visits according to how critical their state is and receive direct notifications to their smartphones in case of emergency.

GILLIE Healthcare

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.

TippyTalk, a solution for people with a verbal disability to communicate

Publications Bank of innovations

TippyTalk, a solution for people with a verbal disability to communicate

TippyTalk

Kids using TippyTalk on a tablet. Picture taken from TippyTalk website.

Application that allows people with nonverbal autism to express themselves through images representing elements of everyday life. By choosing different icons, they can decide who they want to talk with – their mother or father, for example – and tell them what they need, how they feel or what draws their attention. Parents, or the caregiver, receive a text message that allows them to understand what the person with autism cannot explain by words.

The person who takes care of someone with autism can download the app from the App Store or Play Store, and create several items that will be chosen by the person who uses it. These can be your own photos, drawings or any image, and anyone doing this will also be able to write the text that you will receive via SMS according to the selected items. For example, when a fridge is pressed, it means that the person is hungry. In addition, you can also typeset a sound or a word that sounds each time an item is selected.

Currently, the application is only available in English, although you can change settings to put the words in any language. In terms of subscription, TippyTalk is a paid application, but they offer 14 days of free trial.

TippyTalk

Banc d’innovacions

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º, immersive reality speech therapy for individuals with hearing impairment

Audivers 360º is a pioneering speech therapy project with immersive reality, aimed at children and adults with hearing loss.
Usuària utilitzant l'aplicació eRueca amb el mòbil

e-Rueca, a virtual support for citizens at risk of exclusion

e-Rueca is a virtual social center that provides information, guidance, and support to individuals in situations of social exclusion through a multi-channel online connection.
Projecte e-Fabrik - Joves col·laboren amb persones amb discapacitat per crear ajuts funcionals

E-Fabrik, innovative and solidarity solutions for people with disabilities

E-Fabrik is an innovative initiative that brings together young people and individuals with disabilities in a creative community with the aim of jointly conceiving solutions to address the challenges faced by people with disabilities in their daily lives.
Imatge d'una habitant del projecte Llar Casa Bloc a l'entrada de l'edifici.

Llar Casa Bloc, Social Housing and Support for Empowering Individuals in Vulnerable Situations

“Llar casa bloc” is a social housing network project promoted by Hàbitat3, providing social support and technological resources to promote autonomy and empowerment among its residents.